subodhm
03-16-2005, 03:59 AM
Hello Everyone,
I've been a reseller for DIY Hosting for the past 4 months (10 days short of 4 months). I thought it would be nice to share my experience with the forum members.
Let me start of by saying that I have very few negative comments to make. They are absolutely BRILLIANT. I've taken up their hsphere reseller plan btw. HSPHERE is a bit intimidating to start off with, though once you get the hang of it, it automates a lot of your tasks. I've gone through quite a few WINDOWS web hosting providers and DIY are awesome.
POSITIVES
1. Support Staff - extremely knowledgable on their control panel, VERY polite, one of the most polite support staff i've come across. There have been several instances where i've had to ask them simple questions, the answers to whichare there in their reseller manual and they've been patient and polite and pointed me in the right direction.
2. Stablity - i've had a few issues with configuration changes and stuff on their server, but they've been most co operative and resolved more issues. I monitor downtime with Host tracker on a 60 second basis and their uptime has been around 96 to 98 percent on average on most servers. That's good enough for me.
3. Price - i think that for what they offer their price is very competitive.
NEGATIVES
like i said earlier, the negatives i've come across are negligible. there have been a few instances where they've taken slightly longer to respond to tickets, but they have a lot of clients sometimes things take a while to attend to. It happens everywhere at some point or the other. There was also an instance where they did an update on one of their servers and this affected my websites, but in the tickets they kept insisting that i must have changed the coding, however i picked the phone up and called them and they resolved the issue in a couple of mins.
If you have any queries regarding this post please PM me or reply to this post and i'll try and give you an answer. Keep up the good work DIY.
I've been a reseller for DIY Hosting for the past 4 months (10 days short of 4 months). I thought it would be nice to share my experience with the forum members.
Let me start of by saying that I have very few negative comments to make. They are absolutely BRILLIANT. I've taken up their hsphere reseller plan btw. HSPHERE is a bit intimidating to start off with, though once you get the hang of it, it automates a lot of your tasks. I've gone through quite a few WINDOWS web hosting providers and DIY are awesome.
POSITIVES
1. Support Staff - extremely knowledgable on their control panel, VERY polite, one of the most polite support staff i've come across. There have been several instances where i've had to ask them simple questions, the answers to whichare there in their reseller manual and they've been patient and polite and pointed me in the right direction.
2. Stablity - i've had a few issues with configuration changes and stuff on their server, but they've been most co operative and resolved more issues. I monitor downtime with Host tracker on a 60 second basis and their uptime has been around 96 to 98 percent on average on most servers. That's good enough for me.
3. Price - i think that for what they offer their price is very competitive.
NEGATIVES
like i said earlier, the negatives i've come across are negligible. there have been a few instances where they've taken slightly longer to respond to tickets, but they have a lot of clients sometimes things take a while to attend to. It happens everywhere at some point or the other. There was also an instance where they did an update on one of their servers and this affected my websites, but in the tickets they kept insisting that i must have changed the coding, however i picked the phone up and called them and they resolved the issue in a couple of mins.
If you have any queries regarding this post please PM me or reply to this post and i'll try and give you an answer. Keep up the good work DIY.