I had an order placed around midnight last night through 2Checkout, I usually wait a few hours to make sure it isn't fraud so in the morning I had the account created.

Around noon I get an e-mail from 2checkout saying the customer contacted them about not being able to login and that the payment would be refunded if it was not solved within 48 hours...

I have no idea why the customer would contact them and not support/billing/etc. for my business...

Any ideas?

Some customers do things like that. If you email them you can probably rescue the client if you explain the situation about verifying for fraud

Rus

Hmm...

How did your client even know that you used 2Checkout?

That seems lke information that most clients wouldn't know...

Originally posted by BenEDH
Hmm...

How did your client even know that you used 2Checkout?

That seems lke information that most clients wouldn't know...

When you go to pay for it, it goes to a 2checkout.com page if I remember correctly

2checkout is a 3rd party and its pretty obvious when a customer is passed over to their site for payment. Also it appears on their statement as

2co.com <company name>

Rus

You learn something new everyday :)

I guess he called them up as he assumed you were a reseller for them...

You should look into an actual merchant account that doesn't require the user to visit their site to purchase a product :)

Originally posted by BenEDH
You learn something new everyday :)

I guess he called them up as he assumed you were a reseller for them...

You should look into an actual merchant account that doesn't require the user to visit their site to purchase a product :)

I've thought about that but just feel it isn't worth it yet or for the future. With my own merchants account I have to deal with other issues like chargebacks, right?

Yes, but generally speaking you can get chargebacks reversed if you put up a good enough fight and you can provide enough proof :)

Does 2checkout not do chargebacks or something?

Originally posted by BenEDH
Yes, but generally speaking you can get chargebacks reversed if you put up a good enough fight and you can provide enough proof :)

Does 2checkout not do chargebacks or something?
Not really sure about that to tell you the truth

I just loved how 2checkout was so simple in terms of getting everything done, which is why I decided to use them.

The other issue is that I don't really have a large benefit of going with a true merchants account and in the future I probably won't because of the work required in getting everything moved over.

Do you not use any billing software?

Originally posted by BenEDH
Do you not use any billing software?

Yeah, I do, WHM AutoPilot

He might have contacted 2CO because he expected the account to be set up immediately and since it was not, he contacted 2CO to find possibly get his money back

Does WHMAP not automate monthly billing?

Originally posted by coreybryant
He might have contacted 2CO because he expected the account to be set up immediately and since it was not, he contacted 2CO to find possibly get his money back

He contacted them 4 hours after his account was created and he was sent the e-mail.

BenEDH, it does, I'm confused how that relates to this though

Originally posted by AgaBoogaBoo
[B]He contacted them 4 hours after his account was created and he was sent the e-mail.
Some people are just a bit impatient - I mean look at what happens even on here. If someone cannot access a website, they do not give it even a minute sometimes, but rather posting on here trying to find out why they cannot access it.

AgaBoogaBoo, if it can automate monthly billing and create CC invoices, there no reason why you should need to use 2Checkout... I use authorize.net and I nearly never login to that account, everything is automated through my billing panel...

2Checkout is not really a merchant account, it's a 3rd party processor. At the time of the transaction, the customer is inindated with the 2Checkout name.

Maybe they got confused and thought 2Checkout was the name of the host?