So any sugestions for the best help desk system with email piping?

Can be free. Must have email piping, Ticketing system and FAQ.

Thanks

Cerberus is my favorite choice. They have a free version which allows full functionality, but is limited to one email address.

http://www.cerberusweb.com/

Take a look at PerlDesk (http://www.perldesk.com)

OneorZero . http://www.oneorzero.com/

Not too sure if you are looking for PHP or ASP, but http://www.intouchmedialtd.com/ uses email piping with the help of .NET

Hi there,

If you can afford it, I strongly recommend DekPRO Enterprise (www.deskpro.com). It's going to set you back $995 but th quality and ease-of-use of the ticket and FAQ systems is absolutely awesome. Their support is also great.

Next down is Kayako eSupport (www.kayako.com). Their developers are very slow - over a year ago version three should have been out and like many people I get the impression that they think "we make enough money, not bothered about getting this out soon" and their support is terrible. The latest releases have all been pretty buggy in my experience, sometimes emails don't go out, sometimes tickets don't show up, sometimes it refuses ticket keys for login, etc. But quite nice software if you can get your hands on one of the nice stable builds. That's still about $499 I believe though.

If you're looking for something really cheap, PerlDesk does an ok job. It's only $49 and still has email piping (although it can be an *** to get working properly). You'll find it a bit resource hungry if you get any serious traffic to it, but it's quite a nice bit of software.

Hope this helps.

sitepanel2 in sitepanel2.com is another helpdesk with pipe and the price is 30 Eur

Cerberus wins hands down for the price. ;)

Kayako works perfect for any helpdesk. Doesn't matter what industry it is in.

But thats my opinion :)

Another vote for Cerberus here :)

As a note, SitePanel2 is another good choice, but costs £30 (british pounds) and not euro's.

Another vote for http://www.sitepanel2.com

7 day trial on your own server to see it working

I just went through the demo for SitePanel2 and it does look interesting specially for the price it is being offered. Although, I found that:

1. You cannot create submit tickets via e-mail unless you have an account at the support desk already.

2. You can only pipe mail sent to one e-mail address as opposed to several e-mail addresses for different departments

Can somebody already using the system, confirm this? Maybe there are certain features disabled in the demo?

Originally posted by zsindhu
I just went through the demo for SitePanel2 and it does look interesting specially for the price it is being offered. Although, I found that:

1. You cannot create submit tickets via e-mail unless you have an account at the support desk already.

2. You can only pipe mail sent to one e-mail address as opposed to several e-mail addresses for different departments

Can somebody already using the system, confirm this? Maybe there are certain features disabled in the demo?

Both of those are correct.

hmm, then I would say it's seriusly lacking in functionality. Although I like the way it looks.

My vote goes with Cerberus !!! :cool:

Greetings:

Count our vote for Cerberus as well; you can do email piping with Cerberus.

Thank you.