With my current ded. server provider, I was triple billed back in November and double billing in January. This is a total of 3 charges that should not have been applied for an amount of about $150. I have been promised a refund and have been told the charges have taken place, but it has not happened yet… here is a basic timeline if that will help:

November: 3 charges applied. Didn’t catch it
January 8: 2 charges applied.
January 21: Caught the double billing for January, notified the company. No response.
January 23: Sent another email. Response: “Will look into it, sorry for the inconvenience.”
February 1: No reply from previous email, sent another. Response: “Accounting will cancel the money charge”
February 12: No refund yet. Sent another email. Response: “Our mistake. I will cancel the request.”
February 15: Discovered the extra November charges when doing taxes, sent email about this and still not refunded January charge.
February 18: No response, sent email again. Response: “I will look into the billing errors. If we did overcharge you we can either refund the difference or we can credit you for the next three months. Can you forward the dates and amount that was overcharged?” – I have only told the dates 2-3 times already. Sent complete information again.
February 22: Response: “I processed the refund for our mistake on Thursday, Feb 21. You should see it in 2 to 3 days.”
February 28: Still no refund posted. Sent another email. No response yet.

I don’t know what to do at this point. Should I send 1 more email setting a deadline in which I will contact the bank requesting a chargeback if they are not refunded by this point? Also, this was with a check card, can you do chargebacks with those, and all the way back into November? I have a record of all charges and a record of all emails sent and received.

Any advice is appreciated. Thanks for your time.

Email them and POLITELY tell them that you have not yet seen the refund and will look into seeing if the bank can issue a chargeback on that.

--Tina

By going through with a charge back you can probably bet your account and server will be shutdown as soon as they get it. If you do plan on going this route I would recommend having a back up off all your data on your pc's hard drive and also finding another hosting provider as a backup just in case they do decide to drop you. I am not sure if you have a contract or not but I would maybe wait till monday and send them another email stating this needs to be resolved ASAP. If you get no response it's quite obvious they dont really care and are dragging their feet on this issue.

Hope everything works out for you.

I agree with DigitalXWeb's comments.

Decide if you want to stay with the host. Then:

1.- Backup your server.
2.- Charge back your money.
3.- Stay or Leave.

If I had those kinds of issues I would leave. Just my 2 cents.