Greetings All!

I'm a reseller who has recently left one hosting provider (after being with them for three years) for another.

Both hosts offer me CPanel / WHM.

I was rather surprised to discover that my new host bases their hard disk limitations on the maximum allowance you set up for each customer in WHM. In other words, if I had 10 customers with a 500 Meg disk space limit set up for each, I'd be charged for 5 Gigs of disk space.

With my old host, you were charged based on your customers' total use that month... not allocation.


But what surprised me more was that my new provider treats bandwidth in the same manner! So, if I have a 10 customers whom I previously gave 6 Gig bandwidth limitations... when I moved them over to this new host, I must buy a package with 60 Gigs of bandwidth allocation (even though, combined, they may use only 20 Gigs of bandwidth per month).

This is leaving me with two choices:
1) Clock down the allocations of all of my customers... which they'd notice, of course.

2) Upgrade to a much, much larger hosting package than I had originally intended.


I was just wondering if this "package limits based on allocation" thing is common for BOTH disk space AND bandwidth these days?

I guess I was a bit spoiled with my old host!


-= Dave =-

Hi Dave,
This host is probably not allowing you to oversell. This is a good thing as the servers will have a less chance of getting overloaded. However, this is bad for you in this case. Perhaps you can ask your provider if they can enable overselling for you. Some providers will do that free of charge.

It means your host didnt allow overselling. We also work like that.

ouch,
same host three years then you move to one this is not as
accommodating... ouch

DR4296
other than the fact you must limit yourself and your clients, what is the differance in a overselling provider and one that does not allow overselling?
(as far as the speed of server,downtime,ect...if any at all)

I feel that not allowing overselling to resellers is not right. If you allow your customer to use 5GB space and 50GB bandwidth, they should actually be able to use that much up before having to purchase more space or extra bandwidth. If a host's business plan cannot support this, in terms of having non-overloaded servers but allowing overselling, there might be a problem there. We did a bit of research and testing before launching our reseller plans - When we provide dedicated servers, we don't put any limits on what they can do with the bandwidth allowance given to them (if they go beyond the limit, they pay), and we follow that same structure when providing reseller hosting.

Just change host.

do some real home work before hand,after being a reseller for 3 years,it must be a large task to move...again

Originally posted by grace5
do some real home work before hand,after being a reseller for 3 years,it must be a large task to move...again


Yeah, well, old host screwed up royally. They moved us to a new server from one that kept seeing huge load spikes and hangs. Once on the new server, 50% of web visitors (and my customers) complained that they couldn't access the sites. Old host dragged their feet on truly investigating the problem.

On the fifth day of this, I decided to find a new host and move everybody over ASAP. I took one day to make my decision.

As we were moving the last people off, my old host suddenly acted responsive... and discovered "a problem with the block of IPs" that they assigned to myself and my customers after the first server move.

Not sure exactly what that means and they didn't go into details.

In any event, I took a gamble, but it was better than sitting and waiting another two days.

I've only been with my new host a few days, but I will say this: The horsepower of the box I'm on now is.... like... 4 times the cpu power of the old one. Loads are low, connections are fast.

We'll see how things go.

It's just that I to agree to pay more per month than I was.... and now, because of these limits... I may have to double what I'm paying. And I really don't want to announce a price increase to my current customers after two weeks of problems.

I will probably have to compromise somehow.... go for the middle-ground.

Thanks!

-= Dave =-