I just wanted to express my complete, 150% dis-satisfaction with Gearhost in the open forum.

Mid-January I called up Gearhost and low and behold, Ryan Kekos answered. He had all of the right answers, and is very knowledgeable and personable on the phone.

That's what sold me.

I signed up and started playing around. The IControl hoo- haa is just that. Half of the features don't work. I had to submit support tickets for stupid things, like a mysql database. AND, since there's no telnet, I'd have to download and install phpMyAdmin OR issue sql statements through pages to do things like, oh, I dunno, CREATE TABLES!?!?!?!

Things on the website, like links that go nowhere ... or the stolen copy ... stuff like that should have warned me off, but I was too excited! Or the fact that "... will be up in one week ..." is splattered everywhere ... FOR WEEKS

The speed was good. The support was pretty slow for a while, it's been a lot more fast recently, I'll give them that.

I submitted a ticket to cancel my account. Ryan called me the same day but I wouldn't stay ... I need a FULL product, not a half built control panel. He said ok, and that was that.

Although, of course, my logins were cancelled (rightfully so) ... on the page where you get bounced if you login and have a closed account, the phone number is for a window company in New York.

Since then I've called over and over, with no answer ... I'VE CALLED EVERY HOUR ON THE HOUR WITH NO ANSWER. I've also submitted support tickets that get answered, assuring me of the refund. Yet I still have no refund.

I gave a deadline of March 1, 2002 for my refund to appear in my account, and it has not. OVER A MONTH AGO I CANCELLED MY ACCOUNT. WTF???

I work for a dot com ... I know that it takes about 24-48 hours for a charge to show up on a card statement .. I also know that it takes 24-48 hours for a refund to show up on a statement. 30 days is absurd.

I did some research when I signed up. Ryan Kekos has a long history of scamming people, but I wanted to believe that he was different this time.

Don't believe me?

Look HERE (http://webforums.macromedia.com/coldfusion/arcmessageview.cfm?catid=14&threadid=110232&highlight_key=y&keyword1=microclear)

Or Here (http://webforums.macromedia.com/coldfusion/messageview.cfm?catid=3&threadid=242196&highlight_key=y&keyword1=gearhost)

Or Here (http://webforums.macromedia.com/coldfusion/messageview.cfm?catid=14&threadid=228379&highlight_key=y&keyword1=gearhost)

---------------------

I've held my lip in these forums because I don't believe in slander and bashing people. But Ryan, your $h!t stinks and I want my money back. Since YOU haven't made sure I get the refund, now it's time that I make sure that I get the refund, and prevent others from making the same mistakes.

I don't care if you've changed buildings, servers, planets, galaxies, etc. Money is money, and you owe me some.

Two thumbs down buddy ...

good links they should make this one an announcement or a sticky so that everyone sees this and avoids future problems.
any one who reads this .make sure you check the links in the post cause it looks like we have a scam artist on our hands:

RYAN KEKOS.....
I haven't signed up but i was about to....:angry:

Chicken make it sticky! :(
I think this is very important information here....
This guy is like a felon.

Interesting....

Thanks for the links I agree make it a sticky

Funnily enough, I've written to these guys threetimes about their accounts and still haven't had an answer!

I just wanted to say thanks to everyone here. I am pretty new to this web hosting business and when I came across gearhost, I was amazed, their prices were cheap, service looked good, and their website is really nice (sorry I'm a sucker for good looking site!) so I was about to jump in and sing up with them. Then I came across a link to these forums, and wow! What can I say but I am 100% sure i will never sign up with gearhost, and I think you all saved me alot of money, so....

thank you!

Thanks for the whistle blower! I'd a bad experience once with a host called digi-wave and almost lost everything See Here (http://www.actionjackson.com/articles/20010803.asp) .

About a month back I spoke with Ryan about getting a dedicated server and never heard back from him. But, oddly the conversation remainded me of my initial conversation I'd with Digi-Wave - very polite, too nice and they seem to have "right answer" for everything.

Seriously, we should start a section in this forum for "black listed hosts" with company name and *FULL* names people running them as these idiots change their skins often! They need to relealize that they are playing with our money and dreams!

You know what kills me? This quote from gearhosts website -->

"GearHost is the result of over 3 years of preparation"

I could go on, but I think you get my point.....

I currently have several accounts with gearhost. When I read about the mediatemple issue, I though of moving then I changed my mind because the prices are so good for Windows hosting. Now this! Do you guys think that I should move my accounts from gearhost and request a refund? I am very nervous about this whole thing. :eek:

Back up ALL Files before you request anything from them. thats a lesson everyone should learn from hosts who get upset - they can immediately close your account and delete your files. so back up your files, get the domains out of their hold (if they have any), be prepared to put your files somewhere else on short time notice. when you feel safe you can cancel account and refund. that way you are prepared for anything they can do.

THanks, i think that is what I will do. DB backups are first. It is just such a pain finding a host, moving the files etc etc. BTW, does anyone know a good windows host with affordable prices (SQL Server is a must)????

If it wouldn't have been for the thing with Mediatemple I probably would have signed up with Gearhost. Now I'm glad that I chose Hostculture instead of them.

I'm using nexpoint.net and they are quite good.
They do mention 'Unmetred Bandwidth' in their w2k special package, I took that into consideration and I asked them how much and they told me exactly how much under what cases so I'm not worried by it. They give good bandwidth and good space, with SQL, coldfusion and all for decent prices.

www.nexpoint.net

OH well, I guess gearhost was a dream company. All thos feature for such a low price. :( I am still hunting for a good windows hosting company that I can afford. nexpoint seems nice but they have a weird pricing scheme. Meanwhile, I plan on keeping at least on account on gearhost to see what happens. Since I used a credit card, I shouldn't loose any money.
I will keep people posted on how things go :rolleyes:

Hmm, the previous linked threads aren't a good sign, but it really seems like people are just jumping on the bandwagon to bash yet another host. Can't we wait until we get a better sampling of service feedback before we start lynching?

The only material complaint on this thread regarding Gearhost is that they've not refunded a user for whatever reason when he found their control panel to be inadequate. Or that they've not responded to a sales inquiry in a timely fashion. Really, really slim potatoes at this point.

Full disclosure: I have a cheap account with Gearhost to play around with ColdFusion. While I don't think their support is the speediest out there, they did resolve my ticket to my satisfaction. I would rate them a 7/10 at this point, perhaps an 8, considering they give so many features on a Windows server. The best hosts I have used lately (and I have used many!) are Splashhost, DixieSys, and FocalHosting.

I would not call hard evidence that Ryan Kekos used to be a felon and a cheater (with his older 'company') slim potatoes...

wow, I thought gearhost was an honest host, so much for that :rolleyes:

Ice-

It's clear that your definition of hard evidence differs more than a little from what has been established as acceptable in American jurisprudence.

I do not know Ryan K personally, nor have I ever had any contact with him by phone or email. I have no personal interest in defending him or his company. I will say I'm very uncomfortable seeing the term felon thrown around without a corresponding court case number. Please be careful.

As for Gearhost, we shall know in a few months. Poorly run companies always show their colors sooner than later.

Did I mention that it took 3 days to get my welcome email because it's obvious they were manually sending the emails and spelled my domain name wrong?
-----

Alex,

OF ALL THE STUPID, MORONIC, mis-informed things to say ... I invite you to play around elsewhere. I am serious.

Let's say you put a REAL domain on their server. And things REALLY didn't work. Control Panel is MOST IMPORTANT next to the SITE WORKING in the first place. If the control panel doesn't work, IT DAMN WELL BETTER SHOULD. Seeing as how that's one of the MAJOR selling points of the damn website.

I don't want to jump on the bandwagon, I started my own thread. I was bashing DIRECTLY.

This is a sampling of service feedback. I asked for things I shouldn't have had to because the control panel didn't work. I got them, days later. I asked for my money back. My account got shut off ... but now a MONTH later I have no $$$ in my hand. How's that for feedback?

The material complaint (AKA THE CAUSE) is that the product is 1/2 built and it sucks. That is the complaint. The RESULT (AKA THE EFFECT) of this complaint is that I asked for my money back. Have you never heard the words "cause" and "effect"???

'Slim potatoes' ... you try not responding to people. See how much business it gets you.

I had an account, I know what I'm talking about. You want to talk smack to feel more secure? So be it. You're wrong, AND rude.

I'm perfectly able to give VenturesOnline a rave review at this point, as I have an active account with them for a few weeks. There were no problems with the setup (15 mins at 2am) ... and all of my requests have been answered within 2 hours. Beat that with a GearHost stick ...

I invite you to make all weak attempts at flaming in other threads.

Blieb-

I'm 'rude' and a flamer when I state your complaint is small potatoes in my opinion?

Lighten up, Francis.

This is the last support 'transmission' I have from them.
Read it for yourself man ... I said they're better with support requests.

Although, the one I submitted this morning hasn't been answered.
------------------------------------------
customer: 02-22-2002 @ 08:19:21 AM
I requested a refund for services on February 4. The support ticket says resolved, yet no one responded to it as I asked, and my card has not been credited.

I work in online retailing, so I know EXACTLY how easy it is to post a credit.

If the funds are not returned to my account by March 1, 2002 I will contact my credit card's fraud department and take appropriate action.

-ME

------------------------------------------
technician: 02-22-2002 @ 08:51:55 AM
William ... to cancel your account please contact billing at billing@gearhost.com and follow the instructions outlined here at http://www.gearhost.com/customercare/articles/cancel/.

DJ

------------------------------------------
technician: 02-22-2002 @ 08:52:11 AM
I'll forward this as well though to ensure your refund and cancellation.

DJ

------------------------------------------
customer: 02-22-2002 @ 09:06:01 AM
DJ. That is a new page and you know it. Now I'm being angered and aggravated.

When I read the TOS and Cancellation policy, it said that phone calls were not appropriate for cancellation.

WHEN RYAN KEKOS calls me to confirm my cancellation, I assume that's about as official as it gets.

As I said before, take care of this by March 1, 2002 please, or I will be forced to.

-ME

------------------------------------------
technician: 02-22-2002 @ 10:54:27 AM
I will do this manually but keep this ticket open to ensure that you are fully refunded. I am sorry for any problems we might have created for you and you have my assurance that this will be completed.

DJ

------------------------------------------
customer: 02-22-2002 @ 11:24:02 AM
Thank you :)

Alex,

I value other people's opinions. Everyone is entitled to their own. I 100% respect that.

However, telling me that I'm jumping on a bandwagon and brew haha about how we need more support facts. Well, that's a pile of dung.

Had you posted "well, I'm with gearhost and they're great!" ... then I'd have kept my mouth shut, and silently thrown you to the fire as well.

Blieb-

When I referred to a bandwagon, I was actually speaking to the 'me, too' posts made in response to your post, even if they've not had account experience with Gearhost.

You've made your opinion know about what you think of Gearhost. Super. That's what this forum is at least partially for, I think. The only point I am making is that it is very premature for others who've never tried Gearhost for themselves to pile on. It just makes this forum look like a bunch of immature NON-professionals.

Take it easy.

ohhhh ok ... I didn't take it in the right light ... thanks!

:D

So, AlexNguyen, you are basically saying that only the ones who have true experience with gearhost can talk about gearhost, and they cant use other people's experiences to post their opinions about the situation?

Have you read the 3 links Blieb has supplied? They show that Ryan Kekos used to own a phoney company, adding to a lot of complaints i heard about current gearhost, and adding this one, I believe this forum is MEANT for other people to reply to posts.

If you dont like people expressing their opinions about a situation, bug off, this is not the place for you. this is a forum.

sorry i feel that this IS THE place to talk about anything as it is a forum. i do not have to sign up with a host to experience first hand what they are about. That's what WHT is for. i ask a question and anyone that has used them responds and lets me know their level of service.
Anyway i have tried to get an acoount from gearhost since the end of january. spoken to Ryan twice on the phone and he (of course) said it should be all set up and ready to go. HAVE NOT HEARD ANYTHING OR RECEIVED AN E-MAIL....

Mind you i am not upset, obviously reading this post i am far better off not going with them. But it is a matter of business.
That is why we here aree upset. Who around here likes to play with money. I thought so!!!!:mad:

I HAVE had experience with GearHost, and it was very similar to what Blieb reported his experience to be.

In fact, after weeks of trying to contact them to honor their 30-day money back guarantee, it wasn't until I contacted my credit card company to dispute the charge claiming failure to provide the service I paid for, that I got ANY response from GH at all (of course, after they were contacted by my cc company).

ONLY THEN were they apologetic, claiming that "someone in accounting" must have dropped the ball when it came to issuing my refund. I told them I would follow through with my credit card company if the refund wasn't issued within 2-days. The next day, my cc company confirmed the refund.

During the short time I was with them, I referred two people (I really did fall for their 'the contol panel will be fully functional next week BS), BOTH of whom had the exact same experience when attempting to cancel their accounts, with the same result (no refund, no contact from GH until they got their CC companies involved).

I'd say some things never change

Thanks for sharing the info, I find it very useful..all these are making me very nervous.....you see I have trying to get in touch with the tech people for the past week...no luck so far......my bbs is giving me errors and I raised a ticket on : 02-23-2002 @ 05:00:42 AM, till now it was not resolved........ -_-...now I am wondering if the "office" are already emptied? (they mentioned a move to new premises..) As I am typing this, I am downloading my whole webiste, backing up, preparing for the worst....

My greviences are not only unanswered tickets, but the constant "soon", "in a few weeks", "we are working on that",......and also having paying the full price for a platinium plan and not getting the full features, as pointed out half the features in Icontrol does not work and those are supposingly working,never worked on my own attempt to get it to work,I always ended up rising a ticket for the problems that crop up and they always tell me its working now..(their magical touch huh..)....

My BBS 's has been partially down all the time and the posting feature has been giving me errors since 23rd..this is really unacceptable on my part..I asked about when I can have access to my site traffic 02-19-2002 @ 11:00:18 AM...the answer I got on 02-20-2002 @ 10:10:34 AM --> You cannot view them now but will be able to this week ....till now, 3.3.2002, I am not able to...
I wrote an e-mail to Ryank last week, no reply yet.....

I think I should start looking around for a new host...oh by the way, this is my first paid host, I guess the saying is true that you will need to get by a few host that sucks to find one that suite you....

Need something like 200MB of space, 20GB bandwidth, unlimited subdomains, CGI, PHP and mysql.....any recommendations?

I thought I would let everyone know that I was considering signing up with GearHost untill I saw this thread and began more research. I was rather pleased, however, when I went to their web page and used the form on the page to send them an inquiry (sp?) about this topic. I got this reply less than 20 minutes after I sent in that inquiry:

Yes they are true [the accucations made against them] in the since that Ryan, one of our Founders, did start a previous hosting company. The problem with that thread is that GearHost is in no way what people thought of before. We are a fully staffed hosting company located in Colorado. Never did Ryan's previous engagements actually steal or take money from clients but rather that hosting company went under, it was only Ryan. Again, take what you read, from anyone, with a grain of salt. Besides all old clients did get free lifetime hosting with GearHost even though the obligation was with the previous company we recognized the fact and stepped up, so to speak.

As his first post......very iffy credibility. after reading this, i would stay away from gearhost just to be safe.

liz, check out bluecityhosts.net. They respond to my e-mails within the hour (and trust me, i have sent about 40 b/c i suck at installing cgi scripts), i have had no downtime in the short period i have had them, and they offer a lot of extras with their account (interchange, good forum, chat, cpanel, etc).

I never said that, that little e-mail they sent me is a reason to sign up. I am still not going to risk my money there, I just wanted to see what they had to say for themselves.

still, after reading this thread it seems as they will say anything for temporary user satisfaction

Originally posted by RyanDro
I never said that, that little e-mail they sent me is a reason to sign up. I am still not going to risk my money there, I just wanted to see what they had to say for themselves.

It wouldn't really be your money... would it:).

I supose if it is too good to be true it usally is.

:flamethr: at the GearHost SCAM

:angry: and :puke: at GearHost

http://www.angelfire.com/ga3/thegeorgiabulldogs/piss.jpg to tennesee

oh wait, we are talking about gearhost........oh well

gearhostsucks.com is available... get it while it's hot.

Anyone hear from GearHost about this? I figured they would have responded in some way by now.

bwahahha ... I got a reply to my support ticket ...

blah blah blah ... refund ID number ... if you have problems, don't call the credit card ... yada yada ... we've been having problems with our crediting system ... blah blah blah

I wrote back a nasty ticket that basically said piss off ... you couldn't take care of it ... so now my CC will ...

I'm sure that they're still able to TAKE people's money!

Oh jeeez...I really need to hear this. :( I swear, I take FOREVER to find a good host, research as much as I can, read WHT day and night, and I still always seem to screw up! I can't win! I really dont like to hear these things, but all I can say is that so far, I have not had any problems with GH, and am very pleased with the service so far. I just hope it stays like this. It seems like everytime I sign up with a host, I have to leave a couple months later. :(

Originally posted by shibby
Oh jeeez...I really need to hear this. :( I swear, I take FOREVER to find a good host, research as much as I can, read WHT day and night, and I still always seem to screw up! I can't win! I really dont like to hear these things, but all I can say is that so far, I have not had any problems with GH, and am very pleased with the service so far. I just hope it stays like this. It seems like everytime I sign up with a host, I have to leave a couple months later. :(

I hear ya, buddy... I hear ya.

I agree somewhat with Alex. As eager as people were a few weeks ago to praise GearHost for everything they were doing right, they now seem even more eager to join in putting them down.

I choose GearHost together with a friend/collegue of mine who did most of the research on GH. He also found threads in forums much like the ones posted by Blieb and asked Ryan for explanations. Ryan was very honest in disclosing his past 'sins' and convinced us that GH was going to be different. We both signed up at the beginning of January: 1 Platinum account and 1 dedicated server.

Untill now Ryan has kept his word and more. Ryan has shown very much dedication to helping us out (at one time even debugging our code for lotrplaza.com). In the beginning (GH was pretty new when we joined) they clearly had more time to resolve our issues than they have now. They clearly got swamped by their own success (partly probably because of the raving on this board!). Combine this with a new product (i-Control) and you've got all the ingredients of a company that is going to show glitches as the number of clients shoots up and resources stay the same.

Despite of all the bashing in this thread and the fact that support has slowed down somewhat, I am going to stay with GearHost. The last time I called them up I got a bunch of new people on the phone. Counting these new people with the older ones I am sure that the GH team consists of at least 7 people and that Ryan is not operating from a garage. My sites are still up and running smoothly (to check: lordotrings.com, lordoftheringsshop.com, lotrplaza.com) and I am basically a happy customer.

What I am curious about is where the people are who were praising GH to high heavens in the past? I find it hard to believe that a once great host turned very bad in a few days......

I have kept all of my accounts and websites with gearhost. I have decided on this because I personally recieved good service. Although I must admit that there where a couple of "next week" issues, overall, I have found them to be very helpful.

In defense of these guys they are fairly new and seem to be growing real fast. Even if they are having some growing pains now, they dont deserve to be labled as a 'bad host' by any means, especially based on the info available here.

-Brendan

I still have several sites with GearHost and am completely satisfied. I just signed up a new account with them last week. I do believe that if people honestly had problems with them, then it is their full right to cancel. That is why companies put in a money back guarantee of some sort.

My experiences with GearHost have been extremely satisfying. I just worked with them last night (on a Sunday) to resolve a minor problem with one site I have, a personal site. Each and every time I have contacted them via phone they have answered and been extremely helpful. When sending in trouble tickets, they have been very responsive and resolved the problems within 24 hours. Most of the time much sooner than that. I've talked with several people at their company, which proves to me that they are not a one-man operation in someone's basement. Ryan may have had problems in the past but I believe he has explained himself more than enough and, just like anyone else would want, he deserves a second chance to prove he isn't a "cheat".

I do agree that if you don't want to host with them because of what you're reading here then that is your choice. However, if you are already hosted with GearHost and you have not experienced any of the problems mentioned in this or any other thread, why leave? Just because a few others have had problems and no longer like their service? Make the choice your own and if you do leave, so be it. That is the unfortunate truth about this business, or so it seems.

I'm on my second month with GearHost, and have been very satisfied with the uptime and speed, and while support is often slow, that's fine...I'm not expecting a whole lot for what I pay as far as support goes.

But what is really starting to bug me is their control panel. I have seen very little improvement in it since I signed up, and while I understand the tradeoff in live support, it's becoming quite a pain to not even be able to do many of the automated processes.

I just can't undertand why they don't use one of the many Control Panel software packages...they can't be saving much money by developing their own.

This alone has me looking for another host....

I figure it's worthless to start from the beginning but here’s a run down of my comments. Starting with you Blieb, from your latest reply...

Originally posted by Blieb
bwahahha ... I got a reply to my support ticket ...

blah blah blah ... refund ID number ... if you have problems, don't call the credit card ... yada yada ... we've been having problems with our crediting system ... blah blah blah

I'm sure that they're still able to TAKE people's money!
I totally understand your position, please understand ours. We use Authorize.NET for our merchant gateway which is highly tied into iControl. I'm sure, as knowledgeable as you are, that you know that Authorize.NET changed 150° with how they handle refunds. We have not been having issues refunding money rather than actually doing the refund and confirming it. We have made the correction to Authorize.NET's change (as noted world-wide via Authorize, CNN, MSNBC, etc.) but you have to be patient with us. In addition your refund was not cut-and-dry because you stated that you issued a dispute with your CC company. When that happens it SLOWS our process WAY DOWN to avoid duplicate credits. Yes you’re correct we should have done correctly in the first place but we weren't so 'groovy' with it, our fault, but it doesn't make GearHost, let alone me a cheat. My previous company was just that, previous. It went down because it was what, just one man. GearHost is the result of ‘all’ the previous hosting companies out there. I studied for two years over 150 hosts that went under so that GearHost would not be the same. Three years ago I also started iControl. Telling me that GearHost is a cheat or that I am one makes no sense after we’ve worked so hard on all of our efforts and iControl doesn't make sense.

Anyway, I'm here to help, not make enemies. PLEASE call me if you have any questions otherwise please confirm with your CC company for your credit and let us know. We haven't gotten an email, phone call, nothing ... just a ticket for a refund so please communicate with us to give us a chance to resolve your issues.

To those that have defended GearHost, thank you. I hope your stay with us is that of a 'truly' great host, that's all we want to be! Again these message boards are great but you have to treat all posts with a 'grain of salt' ... this is in defense for all hosts out there not just GearHost.

hmm, okay ... I was really into signing up with gearhost but when I read those threads over and over again I´m not really sure what I should do by now. I do need a host but I think I´ll go with one that gives me a more stable background...

Maybe I´ll go with gearhost sometime ... when they´ve established their hosting solutions and have grown to a "REAL" host. Not to offend ne1, but that´s not a host as it should be at all.

Ryan, you are a sweet talker ... I always liked that about you ...

If authorize.net is tied into your control panel ... then authorize.net surely offers an outside gateway/page to enter refunds. Sorry. Could have sent me a check after a month of bogus.

My refund was not reported to the CC company until March 1. Since you guys didn't make sure I got the money back, I had to act based on the fact that I only have 60 days after a charge to dispute it. The refund had already been requested over a month before that. Sorry again. Could have sent me a check or found some way to get me the money so I didn't have to go through a channel I trust.

I never called you a cheat. I said you owe me money and that I've been holding my mouth shut while seeing your posts around various forums all over the Internet. You've shanked me, and now I speak. That's all ...

Your previous company was a hosting company running off a DSL line from your apartment. Fact. You screwed many people who still never got their money back. Fact.

I CLEARLY stated that I wanted to give you a shot, even with all the FACTS against you ... and I did ... and you just screwed me in a different way this time :D

Three years ago, I-Control ... dude, you should have just downloaded Cpanel or something ...

I know what it's like to deveop something that you feel really strongly about ... so I'm not knocking that ... I'm just saying that I think you need to market your 1/2 built product for what it is ... 1/2 built ... and not as the greatest thing since sliced bread ... again, I never caleld you a cheat.

Please call? I've called at LEAST 40 times. I'm sick of hearing the voicemail system ... and I refuse to leave a message. Support should at least be there SOMETIME.

I refuse to let Gearhost know anything ... I still don't trust you ... and if authorize.net is soo broken ... I'll need the resources of the CC company to get the money back. You had your chance Ryan. That's that.

I don't have enemies, you're not my enemy, you're just not someone who deserves my business right now. On the phone I told you that you have a great thing going, and that I wish you the best ... and that if you ever get the thing finished to give me a call 'cause it looked like it was off to a good start.

Ryan, go look up my damn tickets. There's a good list of refund related ones.

"... this is in defense for all hosts out there not just GearHost" --- I've been unaware of other hosting companies that off the best control panel in the universe --- and in small print forget to say "OH BY THE WAY, IT DOESN'T REALLY WORK" ...

Besides, you've done research on over 150 hosts ... you've specifically stated that you're NOT other hosts ... so why make your little speech for them too?

Originally posted by Blieb
If authorize.net is tied into your control panel ... then authorize.net surely offers an outside gateway/page to enter refunds.


It does, https://secure.authorize.net
login and you can issue a refund that way.

Ya know, I got to thinkin' if those iMac's never came out, would he have named the control panel, icontrol?

Originally posted by IceBlaZe
I would not call hard evidence that Ryan Kekos used to be a felon and a cheater (with his older 'company') slim potatoes...

I guess I called you a cheat, and I'm sorry. But you must understand that after seeing all those links, and hearing this story, I got quite upset on your methods. anyhow, I take the C and F words back, now you are upgraded to the level of: 'Untrust Worthy'. for now, thats the lowest i can go with the use of no dirty words and without personal experience.

Maybe you guys should register with BBB. That would help a lot.

Also get icontrol finished or use something else until it IS done. Even Blizzard dosent take this long to make a program.

Work on support, hire more people or something. Add a FAQ and more support to your site.

Work past your past. Make Gearhost a trustworty place.

All these things above will get me next time round.

Originally posted by CChard
Maybe you guys should register with BBB. That would help a lot.

Also get icontrol finished or use something else until it IS done. Even Blizzard dosent take this long to make a program.

Work on support, hire more people or something. Add a FAQ and more support to your site.

Work past your past. Make Gearhost a trustworty place.

All these things above will get me next time round.


You've got some good points here CChard... I disagree about the BBB thing. The BBB seal is worthless as any business can be part of the BBB as long as they pay their annual dues.

As for your other points, I agree completely.

I signed up with Gearhost last week, before reading all of this BS about Ryan and his previous life. Certainly, reading these messages has not left a good feeling with me and I immidiately started questioning myself for prepaying 1 year with Gearhost. But, I've also been around public forums long enough to know that a few people that feel they have been treated badly by a business will make far more noise than the 9,000 that were treated fairly. I'm not saying this is a bad thing, or a good thing, just the way it is. That being said, I opted to give Gearhost a little time since they have that "30 Day No Hassle" refund promise.

I am not satisfied with Gearhost, and I will be requesting a full refund today. I will also keep everyone posted via this thread on the progress of my refund request. If the refund is promptly credited, I will let everyone know.

I am not leaving Gearhost due to the messages I've been reading here. I am leaving for these reasons:

1. Far too many "coming soon" promises.

2. The iControl is a joke and half complete at that. For example, I can't even add mailboxes to my account with it. Submitted trouble ticket saying that the mailboxes I added via iControl were not working. About 10 hours later (not too bad for a weekend), a tech replied that it is caused by a known bug in iControl and that he/she added the mailboxes manually. While those worked, the mailboxes I added later did not. I'm not going to submit a ticket everytime I need a mailbox added (I have 5 sites).

Also in iControl: A message in the billing tab tating "Unfortunately we have yet to fully develop our system and are expecting to release it on or before January 1st, 2002". It's March 4, 2002. Either finish the product or update the promise.

Also in iControl: Data Sources "Note: This feature is coming soon."

Also in iControl: Advanced DNS "Coming Soon".

I agree with the previous poster that said get CPanel until iControl is actually complete (and at least Beta tested!). I've never had a problem with CPanel and at least all of it's functions work.

3. Gearhost has removed it's knowledge base to make room for a new and better system. How about leaving the old one up until you actually have a new one implemented?

4. Billing page: "We are currently updating our billing information page. Shortly this page will be avaiable."

5. No online support forums. This is not a huge issue, but is a standard with many/most of the better hosts.

These items reveal a very unprofessional "business". It's asinine to open to the public with this much in your "unfinished" category. If you haven't had time to complete these items in the past "3 years" before you opened to the public, how the hell are you going to finish them now?

That all being said, if Ryan is able to survive this huge blunder of a startup, he might actually have a good host offering. If, and only if, all of the incomplete items were actually functional, Gearhost would be a very good deal. Their plans have excellent pricing. I will most likely consider Gearhost in the future, but not until they get their act together.

I'll post follow-ups on the credit request.

Originally posted by CChard

Even Blizzard dosent take this long to make a program.



lol, that´s a good one!!! although I think it´s more than three years ago since they started to develop Warcraft III...


erm, yeah, I´m getting off topic...huh

Originally posted by IceDogg
...I disagree about the BBB thing. The BBB seal is worthless as any business can be part of the BBB as long as they pay their annual dues...

Actually, this is incorrect. You are correct that it takes money to belong to the Better Business Bureau. However, if you don't uphold to their "standards" then they will cancel you from their service. By being a part of the BBB, you not only show that you will handle all complaints and problems in a timely fashion but in a way that is satisfactory to the BBB. Also, go to their web site's search tool and run some searches on some common company names. I was surprised at some of the complaints I found for stores like Best Buy, Kmart, etc...

http://search.bbb.org/national/search.html

...All there for the average visitor to see.

Originally posted by MilkMan


It does, https://secure.authorize.net
login and you can issue a refund that way.

Ya know, I got to thinkin' if those iMac's never came out, would he have named the control panel, icontrol?

Actually MilkMan Authorize.Net requires a new ID rather than just a simple refund. It brought down the largest merchant provide in the world for two days straight and resulted in accounts being refunded with a new special ID that has to be tracked.

Ryan

Having decided to give Gearhost a try recently, I have to agree with most of what IceDogg said:

The server has been fast and reliable so far (only a few days, but I was absolutely satisfied), especially for the price BUT iControl sucks... and after reading many complaints about Gearhost support, I finally had to use them this weekend:

I wanted to change my primary domain, and to create email accounts, but most important of all I wanted to know my transfer volume!

Only 3 hours later I had my reply (impressive considering that it was Sunday), and they told me that iControl couldn't change the primary domain yet, and that the transfer volume would be easily accesible "next week"... so I have decided to wait until this week is over, and if I can't see my transfer volume by the end of this week (and having at least some of the missing features in iControl accesible would be great too, although the "Unfortunately we have yet to fully develop our system and are expecting to release it on or before January 1st, 2002" message makes me doubt that they are going to update iControl ever again) I will take my money back and go to another host.

Ryank, seeing all those complaints and departures iControl causes you, would you reply why aren't you installing a pre-made control panel even now?

that the transfer volume would be easily accesible "next week"...

:) There's that "next week" again. If that happens, this will be the first time I've heard a GearHost "next week" promise being fulfilled.

My friend is with them and here's what he says:
Good uptimes, good speed, responsive tech support. But I'm sure they'll ignore me if I ever need to cancel my account, especially if it involves a refund.
That Ryan guy's a sweet-talker, and I usually don't believe anything he says. Which means I can tolerate the "tomorrow" and "next week" false promises much better than the other guys.
So as long as the uptime, speed, and tech support don't get any worse, I see no reason to leave.

Follow-Up On GearHost Credit Request:

03/04/2002 - 18:19 EST : Requested that account be canceled and credit be issued. Explained reason(s) in letter to billing dept, as well as CEO (and Ryan).

03/04/2002 - 19:02 EST : Received pleasant email from Brooke in Billing, confirming the cancel and promising the credit. Nice, professional email.

So far, so good. I'll let y'all know when the credit actually hits my credit card.

I had two accounts with gearhost.com. Went thru the same iConrol issues and other problems like many others.
Spoke to Ryan, very intelligent and nice young man, and also heard “tomorrow,” “next week” etc.
What broke the camels back was an overcharge (in error, I believe) that was supposed to be straightened out right away. That turned into “later” then “tomorrow” and then my telephone calls were not answered/returned. Then an email to Ryan and Brooks were ignored.
Having read all this tread I indeed wonder how was Ryan preparing himself for three years to run his business?

How do you run this way any business, even without any preparations? Needless to say, my money was NEVER credited back to my credit card. Luckily, since I was still within 30 days, I requested a cancellation and refund. That was on February 27th 2002. It’s about a week later - didn’t hear from them yet, my credit was not processed and to my surprise, the accounts were not cancelled!

Ryan, what is the matter with you? Did you bite more then you can chew?? How do you sleep nights? How do you hope to build your business? Don’t you understand that your reputation and good name are priceless?

P.S. I immediately notified my bank of a dispute, as I can not entrust the refund issue to Ryan...I suggest for anyone in this situation to do same. Do not listen to his warnings stating “In addition your refund was not cut-and-dry because you stated that you issued a dispute with your CC company. When that happens it SLOWS our process WAY DOWN to avoid duplicate credits”. As it is slow a refund is better then none...

I've talked to Ryan on a couple of occasions now. Pleasant fellow.

GH dates for features on their control panel and other services that they meet some 12 weeks after promised, but their service, as is, suits my needs. Anything custom that I may need they will always adjust for me through the ticketing system.

The only recommendation I have is that they set more realistic development goals and do not communicate dates they will not meet.

But you have to admit -- the prices, speed, features are phenomenal. No complaints here. Keep up the good work, GH.

Best,
Joe

I can't comment on personal experiences with either GearHost or Ryan Kekos, but I do know this:

One: His attitude on those Macromedia posts is exceedingly flippant in regard to the customers he was responsible for. Furthermore, offering them free hosting is a bit like saying, "Oh, the product I gave you crapped out? Well, here, have another one and we'll call it even."

Two: Many people refer to his demeanor as engaging and knowledgable. They also cite many incidents where Mr. Kekos promises to make changes or to fix problems in the near future, but consistently fails to deliver. This is typical con-artist behavior. That doesn't prove he is one, but a reputable, quality businessman would do everything he could to avoid even the appearance of impropriety.

Three: If he's done it before, he can do it again. He seems to have been a key player in the previous company that suddenly shut down without any further communication. I am a strong believer that it isn't features or price that makes a business work; it is the people running it. One's track record is 50 times more important than any promises for success in the future.

Originally posted by IceDogg
Follow-Up On GearHost Credit Request:

03/04/2002 - 18:19 EST : Requested that account be canceled and credit be issued. Explained reason(s) in letter to billing dept, as well as CEO (and Ryan).

03/04/2002 - 19:02 EST : Received pleasant email from Brooke in Billing, confirming the cancel and promising the credit. Nice, professional email.

So far, so good. I'll let y'all know when the credit actually hits my credit card.

Final follow-up on the above...

03/05/2002 - GearHost issued credit to my card.

03/07/2002 - My credit card posted the above credit.

Based on this response, I am completely satisfied with the business side of GearHost and I trust them. I would have no problem giving them another look in a few months when they have completed most of their technical promises. Thank you for the quick response on the credit Ryan.

February 28th - Credit requested (cancellation)
March 8th - nothing, nada, niente!! No action...

(see "interesting..." above

Hmm

ICE DOG ... you little bastard!!! Where's my flippin' money!?!?!?

Originally posted by Blieb
ICE DOG ... you little bastard!!! Where's my flippin' money!?!?!?

Funny you should mention that Blieb... They told me that since I was such a great guy they were going to refund YOUR money to MY account also.

Originally posted by SMERSH
gearhostsucks.com is available... get it while it's hot.
Wow... it looks like GearHost snapped up gearhostsucks.com as soon as I posted it was available. Way to plan ahead you guys! :cartman:

Originally posted by qdh

During the short time I was with them, I referred two people (I really did fall for their 'the contol panel will be fully functional next week BS), BOTH of whom had the exact same experience when attempting to cancel their accounts, with the same result (no refund, no contact from GH until they got their CC companies involved).

I'd say some things never change

I opened a basic hosting account with gearhost about a month ago.

On the 3rd of March, I opened a support ticket at their website stating I wanted to cancel my account. This support ticket remains unopened and unresolved. A few days ago I sent an email to their billing department (http://www.gearhost.com/aboutus/contact/) asking again to have my account cancelled). Still no answer.

When I checked my CC transactions details I discovered that on the 4th of march they had billed me for another month.

OK now I'm pretty pissed. I just sent them yet another email to their billing@gearhost.com address, maybe this time they will finally answer.

If they still don't cancel my account and keep on charging me, I'll have to take it up with the CC company (Visa).

OK this is totally OUTRAGEOUS.

Since the 3rd of March I have been trying to cancel my account. I have sent numerous emails and support tickets to Gearhost with no response whatsoever.

Furthermore, on the 4th or March, and more recently on the 7th of March, they charged my credit card despite my clear indication that I wanted to cancel my account.

It is now the 13th of March and I still have not received a reply from Gearhost yet.

Does anyone know what I can do to recover my money from these people?

Mind you, they were pretty quick replying to my support ticket asking for access to a MySQL database (I had to pay an extra $US 2.00 for that). But now that I want to cancel my account, they won't let me! And are continuing to charge me!

I won't call Gearhost con-artists and scammers just yet... but they are walking a VERY fine line, and I am FURIOUS.
:angry:

February 28th - Credit requested (cancellation)
March 12th - nothing, nada, niente!! No action...

Originally posted by ReuvenNY
February 28th - Credit requested (cancellation)
March 12th - nothing, nada, niente!! No action...

Yeah that sounds familiar :(

Does anyone know what we can do to get our money back from Gearhost? Can we ask the credit card company or bank to recover the funds that were charged to our credit card? What kind of "proof" might we need?

What about blocking, what does it take to get Gearhost blocked from charging our credit cards?

This is what I did and suggested to do regarding cancellation with Gearhost:

P.S. I immediately notified my bank of a dispute, as I can not entrust the refund issue to Ryan...I suggest for anyone in this situation to do same. Do not listen to his warnings stating “In addition your refund was not cut-and-dry because you stated that you issued a dispute with your CC company. When that happens it SLOWS our process WAY DOWN to avoid duplicate credits”. As it is slow a refund is better then none...

See the complete posting above.

I had a post concerning GearHost and their uncanny ability of ignoring customers who want to cancel service:
http://www.webhostingtalk.com/showthread.php?s=&threadid=39731

Basically, you have to request a "chargeback" with your credit card company to have the charge reversed, if GearHost has failed to respond to you concerning your cancellation. I'm told if you mention chargeback to a host, they're usually pretty quick to issue you a refund and be done with it, since they know they won't be getting away with charging you anymore. Add that to the fact that chargebacks affect a merchant's credit rating negatively.

To prevent further charges by GearHost, you have to change your credit card # (for example, by calling your credit card company and saying you "lost" or misplaced your current card).

Don't believe anything that sweet-talker Ryan says about not doing a chargeback. If he's not going to refund your money, and if he's going to continue to charge you month after month, a chargeback is (unfortunately, because this is a last resort measure) the best way to handle it.

Originally posted by Janet
Don't believe anything that sweet-talker Ryan says about not doing a chargeback. If he's not going to refund your money, and if he's going to continue to charge you month after month, a chargeback is (unfortunately, because this is a last resort measure) the best way to handle it.

Or possibly criminal prosecution for fraudulent charges. Personally, I wouldn't hesitate. In my case, the refund was credited within 5 business days. I would not have given them one day longer before reporting it and following up. Do not wait until it's too late to contest the charge with your credit card company!

IceDogg,

Any tips on how to get them to respond to a cancellation request?

Originally posted by IceDogg


Or possibly criminal prosecution for fraudulent charges. Personally, I wouldn't hesitate. In my case, the refund was credited within 5 business days. I would not have given them one day longer before reporting it and following up. Do not wait until it's too late to contest the charge with your credit card company!

I sent a basic, clear, cancelation email to:

billing@gearhost.com
ceo@gearhost.com
ryan@gearhost.com (might have been ryank@gearhost.com)

explaining my desire to cancel. I was promptly refunded. This was a 1 year prepaid plan so there is/was no recurring billing (which seems to be the problem here). I would contact the credit card company immediately and discuss it with them.

I went ahead and reamed their CS department (which is probably ryan with a voice pattern machine) the other day ...

I sent in a nasty support ticket reply ... since then my access to support tickets has been removed (bwaha) ...

Brooke called me ... she was givin' me a song and dance about the billing ... then she said "I'm sorry this has been difficult", or something like that ... I didn't say anything

... she expected me to say "oh it's ok, I understand" ... and she was like "hello?" -- I said "yess?" ... it was frickin' hillarious ...

I sent off some chargeback papers to the CC company 2 days ago.

February 28th - Credit requested (cancellation)
March 14th - nothing, nada, niente!! No action...

Furtheremore, both of my accounts seem to be active, I was able to access my billing information...

Maybe we can get authorize.net to cancel our recurring monthly payments with GearHost?
I know with the other third-party billing handlers that you have the ability to cancel the recurring charge, and they would then send a notice to the host that you cancelled your account.
That sure beats waiting around for a non-responsive host to take care of it.

As far as charges already made, I guess a chargeback would be the last-resort measure.

Originally posted by Janet
As far as charges already made, I guess a chargeback would be the last-resort measure.

Why would it be your last resort measure? I'd do it now. Heck, I would have done it a week ago. A chargeback costs you nothing, but does cost the merchant.

Originally posted by Janet
Maybe we can get authorize.net to cancel our recurring monthly payments with GearHost?
I know with the other third-party billing handlers that you have the ability to cancel the recurring charge, and they would then send a notice to the host that you cancelled your account.
Authorize.net is really only a credit card verification and charge mechanism that works with a company's own merchant account. It's not a third-party billing system, and does not handle the monetary part of the transaction directly (so I don't believe complaining to them would help you as it would with a third-party billing provider).

wow.....

.... i def. am reconsidering gearhost. i WAS going to sign up...

Why would it be your last resort measure? I'd do it now. Heck, I would have done it a week ago. A chargeback costs you nothing, but does cost the merchant.

I personally don't like the thought of having to deal with credit card disputes. But I throw in the "last resort" part in any of my posts involving chargebacks so I don't get the usual "this should be a last resort measure" replies from hosts on this board that seem to accompany any post involving a chargeback. Obviously, they hate chargebacks. And I do think it should be done only if the host has been uncooperative, not as a first step measure without first attempting to contact the host.

Originally posted by IceBlaZe
Chicken make it sticky! :(
I think this is very important information here....
This guy is like a felon.
You think Chicken is going to make a rant thread sticky:p

Suffice to say, it will not be made sticky...

I am thinking about getting gearhost for my other domain that needs windows.. What do you guys think? Should I? if not is there any good host out there with the same great offer and prize?

Please let me know
Thanks

Originally posted by influence
I am thinking about getting gearhost for my other domain that needs windows.. What do you guys think?

Well, my experience with them has been top notch. I have not had the problems that others have mentioned having. In my opinion, I would go with them without worrying about it. My opinion is simply that. If you feel you can trust them, then it is worth a try.

I think that the prices can't be beaten considering the number of features you get. Here is my suggestion, give them a chance, but sign up after april 1st if possible. The new version of iControl will be coming out that day (that is what they say). If you find it useful, I would suggest signing up. However, if there is a lot of money to loose, I would not recommend it yet.

The new version of iControl in coming for the past... God know how long! Try alwayswebhosting.com instead. They offer you true multiple domain hosting, with seperate control panel per each.

maybe I might try them
currently I am with sectorlink.com and they have a really I mean really great support and they will reply to your email in 10 mins but their prize I don't keep up with that. My current plan is for %16.99 a month for only 150mb space and 10gig bandwidth and I think am paying too much. but again their support is superb and I was never down .. well only once but it bounce right back in less than 10min

also if i do sign up with gearhost I will not sign up with credit card maybe with check or money order because I was screwed before with credit card ordering so now I decide to order stuff on the internet using money order but if they don't accept money order then I wont go with them.

Also yes I will wait until april and stay with sectorlink for now since am paying monthly.

alwayswebhosting.com ??????????

OH HELL NO am not touching unlimited bandwidth.. ahaha I know im not stupid after being raped 3 times and lost everything I had ( even though I was just started and it was my first domain )

but instantwebsitedesign.net screwed me and the funny part was this guy run his server in his house and I call for my money back guess what he told me ? yall wont believe he told me to "**** off" and the rest was just answering machine and i still can't believe he ate my $89 so EASILY.
also allbizhost.com screwed me but gave me my money back.
hostonce screwed me but never gave me my money back but then later on read reviews and forum I was not the only one so I didn't care plus it was only $60.

from from taht day I decided to stay away from unlimited and WILL NEVER get anything that says unlimited space and bandwidth again

Influence, the unlimited bandwidth didn't screw you - crooks did! They could have offered a very limited bandwitdh, take your money and run... Search for alwaywebhosting.com on this forum, then read the gearhost.com rant...

I awoke this morning to find all 5 of my gearhost websites are down. :angry: What a crock! They are on 2 or 3 different servers so one server crashing isn't the problem.

I wonder what is the problem...

They indicated it was one server and 45 minute fix. Now it is 4 hours and counting....

On March 14, 2002 I posted the following:


An update on my gearhost.com refund

February 28th - Credit requested (cancellation)
March 14th - nothing, nada, niente!! No action...

Furthermore, both of my accounts seem to be active, I was able to access my billing information...

--------------------------------------------------------------------------------------------------------------

Today, March 19, 2002, I discovered that gearhost.com has charged my credit card again, as if I never cancelled my accounts. Notice, not only he did not return the money he was legally obligated (a refund) but he had the arrogance and the audacity to literally steal money from me!!! Obviously I immediately disputed the charge with my credit card company, who stated that he may attempt to continue charging this account even if I get a different account number.

It is one thing to promise a working iConrol next week for eternity - it’s another to dip into someones pocket.

Now, one may give him the benefit of the doubt - did he receive my email? Did his voicemail malfunction? Did Brook get her email from me? Did CEO lose my email message too? Did Billing misplace it?? Well, I grant you, he and his lieutenants received my phone call & emails, and I know that he reads this “Gearhost.com rant” tread. He simply saw my complaints and advice to notify immediately your credit card company of a dispute, rather then wait and wait and wait...and reacted like a little child - with anger and vengeance.

A company name may change - people don’t!

Have you all (complainers) stopped to think that maybe this authorize.net is giving GH a hard time? Maybe it's not really GH.

Call your credit card company. Tell them to investigate the charges and remove them. Usually they will be very helpful. Tell them to disallow any new charges from GH and be done with it. I find it amazing that some of you have been charged incorrectly three times and you continue to allow it to happen. Would you LIKE to borrow my hammer to beat yourself on the head?

best,
dig

Authorize.net is a big company with lots of users. I find it hard to believe they are only doing problems for gearhost, for no reason.
Give me a break :rolleyes:

im starting to think that some of these good comments posters are from gearhost or that guy created those accounts

getting a little spooky here

UPDATE:

This weekend, after posting another blatant dig towards Gearhost and Ryan, I received a call from Ryan.

It was nice to finally hear some intent of action.

Ryan posted a credit for my account on Saturday. Yesterday, the credit hit my account.

My 'crusade' is over. All I ever wanted was my moolah back.

Thank you Ryan, for contacting me and making things right ...

I'll surely be lurking these boards ever so often to see what I-Control matures to ...

Tell them to disallow any new charges from GH and be done with it.

Anyone's credit card company actually do this? More than likely, the only way to prevent further charges is to change your credit card # by reporting it lost or stolen. And if you have a lot of recurring charges set up on that CC#, it can be a pain.

Maybe it's not really GH.

Oh right. I'm sure it's Authorize.net telling GearHost to ignore all cancellation e-mails and voice mails.

ReuvenNY,
who stated that he may attempt to continue charging this account even if I get a different account number.
If you report your card lost or stolen and get a different account number, they can't charge your card anymore. I mean, what's the point of reporting it lost or stolen if people can just continue charging your old card number?

Blieb,
Thank the forums. I doubt he would have responded to you in that manner if it hadn't been you posting in the forums.

I didn't say the bank will charge me, I said he can submit charges to my old, non existing account number, and because of the way the banks work, he will be innitially paid. Later on, his bank will have to go after him.

For all that haven't seen a refund or cancellations why don't you call, I find it so hard to believe that you can't just pick up the phone and speak with us. If you've done that in the past we're making some corrections so ensure that your status with us is correct, my goodness, it's just a phone call! In regards to Authorize.NET, no we're not getting slack from them, but like I've posted before, the cancellations were being processed very slow because of the HUGE changes Authorize.NET went through. Again we have to do our best effort but please work with us we're almost cought up.

Blieb, now that we're done what are we going to do ;), it was just getting interesting. Keep an eye out on the new iControl it will be out April 1st. No for all of you that are going "ohh yes, the one week thing", give me a little slack. I lead most of the iControl development so running a biz and programming thousands of lines of code as well as keep the wife happy isn't all that easy :) but then again that's our job, to keep you happy. We hired a ton of new staff so we're getting back on the ball, so to speak.

ryan ... I'm not sure ...

I guess I'll have to be more productive at work or something ... lol ;)

Thanks again ...

No worries Billy (Blieb), once again I am sorry for all that your went through, my true apologies. Let me know if anything else comes up.

My site, with GH, has been down for 3-4 hours, at least. I can't log in too,,, bit frastrating,,,

Originally posted by ryank
In regards to Authorize.NET, no we're not getting slack from them, but like I've posted before, the cancellations were being processed very slow because of the HUGE changes Authorize.NET went through.I worked for Authorize.net (ANet) up until a couple of weeks ago, and can confirm that they did go through some changes a few months ago. However, the only major change regarding refunds that I'm aware of is that the Transaction ID is now required to process a refund. The Transaction ID appears not only in ANet's merchant menu, but in batch downloads as well. Refunds can very easily be processed through your ANet merchant menu. There were, and are, no serious problems handling refunds from ANet's end that I'm aware of.

This is true OneChance but when we programmed iControl we didn't take that into account since it is an internal AuthorizeNET ID is not anything of, (speaking in the past ;)) value. We now have to manually capture that ID on accounts created before we added the fix to iControl a while back, thus the delay in time.

Originally posted by takalien
My site, with GH, has been down for 3-4 hours, at least. I can't log in too,,, bit frastrating,,,
Please contact them directly.