I tried Resellerzoom basically from the post that said "Time to leave Resellerzoom"!

Checked them out with some pre-sales questions and got prompt replies. Server loads seems stable and so far so good.

If things continue to go well I will move my other cpanel accounts over there and see what happens.

Good job Resellerzoom and I wish mod's would remove/edit posts like "Time to leave Resellerzoom" as the post is mostly without merit.

The hosting world is competitive enough without misleading posts damaging your business.

p.s in this case you gained a customer! :clap:

Congratulations! I'm with HostingZoom and so far, I've been extremely impressed with their services. I swear Kiet and Vlad never sleep!

I'm sure you'll love ResellerZoom and thanks for the 411.

Glad to hear your good experiences of Resellerzoom.

:)

Good job Resellerzoom and I wish mod's would remove/edit posts like "Time to leave Resellerzoom" as the post is mostly without merit. Oh, but it ultimately led you to resellerzoom, didn't it? :)

Sometimes, properly addressed negative publicy, can be a very good thing for a company. :)

Originally posted by botchka
Congratulations! I'm with HostingZoom and so far, I've been extremely impressed with their services. I swear Kiet and Vlad never sleep!

I'm sure you'll love ResellerZoom and thanks for the 411.


I am with HostingZoom (and varhosting too) . I am sure Kiet sleeps. I dont get him as much as I see Vlad online.

However, I do like the work they are doing there. And uptime and server has been stable.

Joshua

To be fair Dan my behavior wasn't actually logical was it? How many people read past "this host is the worst in the world don't host with them!"

Not many to be fair. I didn't just read further I went ahead and purchased hosting!

My point is that its hardly fair on a company that in this case does provide a good deal for the money.

I am happy as I got a good hosting deal and proved a point.

:)

Nope... Most people do follow and see how it unfolds. :D

I have been with HZ for over 4 months now and had no problems till yesterday...today has been the second day im having problems with my site going up and down, mostly mail server problems...logged on live support a few times since yesterday and they seem to fix the problem but then minutes/hours later the problem just keeps coming back...and right now my site is down and im on rsdallas, tried live chat support since a half hour ago and no one seems to answere my call...sent an email to support and am still waiting for a respond.

hope all goes well...

Originally posted by shoopie
I have been with HZ for over 4 months now and had no problems till yesterday...today has been the second day im having problems with my site going up and down, mostly mail server problems...logged on live support a few times since yesterday and they seem to fix the problem but then minutes/hours later the problem just keeps coming back...and right now my site is down and im on rsdallas, tried live chat support since a half hour ago and no one seems to answere my call...sent an email to support and am still waiting for a respond.

hope all goes well...

Please keep us all updated on this issue. I am on rstautin. So far, I havent any problem. unless I miss out something.

I just want to know how problems are managed , perhaps an accountability why the dallas server is down. Ultimately when we purchased a hosting plan, we are buying into their corporate mission and philosophy. I hope I am on the right track.

Joshua

Originally posted by shoopie
I have been with HZ for over 4 months now and had no problems till yesterday...today has been the second day im having problems with my site going up and down, mostly mail server problems...logged on live support a few times since yesterday and they seem to fix the problem but then minutes/hours later the problem just keeps coming back...and right now my site is down and im on rsdallas, tried live chat support since a half hour ago and no one seems to answere my call...sent an email to support and am still waiting for a respond.

hope all goes well...

I'm having the same problems shoopie is experiencing on resellerzoom. I'm on juno and the server was down for 15 minutes today. Server load was very high for a few minutes (7.35) and mail servers are going up and down. Hope they can fix these issues. Support staff is great. Thanks James, Kiet and Vlad!

everything seems to be working fine now(site/email):) and i hope this time it stays that way... from what ive seen on thier forum, it seems to be a DOS attack and its affecting server load and exim(which handles mail)... still my email ive sent to support has not been answered.:eek:

hope all goes well...:(

Originally posted by shoopie
everything seems to be working fine now(site/email):) and i hope this time it stays that way... from what ive seen on thier forum, it seems to be a DOS attack and its affecting server load and exim(which handles mail)... still my email ive sent to support has not been answered.:eek:

hope all goes well...:(

Same here. Still waiting reply from support. Just got a mail server timeout. A DOS atack could explain a 7.35 server load. I hope they can fix everything soon.

Server load is high again (5.75) and people can't send messages to me. They are receiving the following message: <#5.5.0 smtp;550 Administrative prohibition>. Anyone know what this means? Things are getting pretty ugly. I hope they can fix these issues before it starts compromising my business.

The account I have with them appears to be on the Apollo server and everything seems to be fine.

Sorry to hear about your hassles on the other servers.

Originally posted by shoopie
I have been with HZ for over 4 months now and had no problems till yesterday...today has been the second day im having problems with my site going up and down, mostly mail server problems...logged on live support a few times since yesterday and they seem to fix the problem but then minutes/hours later the problem just keeps coming back...and right now my site is down and im on rsdallas, tried live chat support since a half hour ago and no one seems to answere my call...sent an email to support and am still waiting for a respond.

hope all goes well...
The server you're talking about did go down today for 2 minutes at about noon CST. What is your ticket number so I can take a look and see what happened to it.

Originally posted by ACcomunica
Server load is high again (5.75) and people can't send messages to me. They are receiving the following message: <#5.5.0 smtp;550 Administrative prohibition>. Anyone know what this means? Things are getting pretty ugly. I hope they can fix these issues before it starts compromising my business.
I'm resending the last email I sent you in regards to your email problems. There isn't anything wrong with the mail server and have no reports from anyone else with these issues. Reply to that email and we'll get this thing sorted out.

Originally posted by HostingZoom
The server you're talking about did go down today for 2 minutes at about noon CST. What is your ticket number so I can take a look and see what happened to it.

I have no ticket number... I used the form on your live support chat page because no one from the live chat was respondong for a live chat so it gave me a form to fill out and i did just that and waited all day today for a respond and still no respond... plus my site was down way over 2 minutes, it was almost an hour, also i had email problems since yesterday morning going up and down, tech fixed it but minutes/hours later the mail server started to break again, your tech told me on live chat support yesterday that someone was mail bombing your servers, but now seems like everything is fixed... took over 24 hours man... plus you need to respond to the users in your forums, theres many in there that is complaining about that same issues as i, but no tech has respond to any of them including me... this is my first big issue in 4 months, oh and one more thing as im typing, the secure cpanel(2083) is not working again... please fix it..thanks!

Originally posted by shoopie
I have no ticket number... I used the form on your live support chat page because no one from the live chat was respondong for a live chat so it gave me a form to fill out and i did just that and waited all day today for a respond and still no respond... plus my site was down way over 2 minutes, it was almost an hour, also i had email problems since yesterday morning going up and down, tech fixed it but minutes/hours later the mail server started to break again, your tech told me on live chat support yesterday that someone was mail bombing your servers, but now seems like everything is fixed... took over 24 hours man... plus you need to respond to the users in your forums, theres many in there that is complaining about that same issues as i, but no tech has respond to any of them including me... this is my first big issue in 4 months, oh and one more thing as im typing, the secure cpanel(2083) is not working again... please fix it..thanks!
I dont want to use WHT for support so please submit a new ticket to our support dept. You will get an autoresponse letting you know we received it with a ticket number to confirm. Our forums are user supported so we don't monitor it as frequently.

Originally posted by HostingZoom
I dont want to use WHT for support so please submit a new ticket to our support dept. You will get an autoresponse letting you know we received it with a ticket number to confirm. Our forums are user supported so we don't monitor it as frequently.

ok, i have talked to a live chat support tech and he is working on things...

I have been getting a lot of downtime lately, not for extended periods of time, but often enough to be frustrating at times.

Originally posted by dvduval
I have been getting a lot of downtime lately, not for extended periods of time, but often enough to be frustrating at times.
I understand your frustration and have already tightened up the servers. We still maintained a 99.8% uptime last month on your server.

How frustrating can it be when you have a domain name and simply can't use it to e-mail people. When you have something like yourcompany.com you don't want to send messages using yourcompany123@hotmail.com, right? That's what's happening to me lately.

That's because ResellerZoom can't get POP3 and SMTP services to run properly. I e-mailed them lots of times but they never do anything about it. Everytime I get the same lame answer: Is it working now? Let us know. And then I reply:

Yes, it is working now. But it wasn't a few hours ago. It's not the
first time this happens and I want to know if it is supposed to be this
way. It's really important to me to have a reliable e-mail. Can you
check why SMTP and POP3 are down so often?

Support told me they were having some firewall issues and it was solved now. But after the problem was solved SMTP and POP3 went down again. I've e-mailed then again. The answer? I quote:

"I am sorry for the inconvenience. Are there currently any problems? If so, please let us know. Thank you."

See, that's not the kind of answer I want to receive from support. I was expecting something like "Yes, we are having some problems, we are working on it, you will be notified when we solve the problem."

I don't think hiding a problem can make it go away. ResellerZoom should think about it.

My e-mail with them seems fine. Resellerzoom wouldn't be the only provider who will not provide you with exact details of the problem.

I suggest you continue to try them out and look elsewhere if your not happy. If your business rests on your hosting company you can always pay more and switch to better servers at hostingzoom or hostgator.

This may sound harsh but I wouldn't rest my business on a sub $20 a month hosting company!

My business doesn't rest on a sub $20 a month hosting company. ResellerZoom does. If they can't provide reliable services they should raise their prices or stop selling it.

I'll continue to try them out, I like their support and website uptime. I just cannot understand why is so hard to keep SMTP and POP3 services up! And I would be really happy if they could explain it to me.

Resellerzoom is great

Originally posted by rfarbman
Resellerzoom is great

Thanks for your informative and in-depth post. We really appreciate you being here at WHT.

Good to see sarcism alilve and well! :rofl:

I'm kicking myself in the *** since just a week ago I gave resellerzoom a thumbs up in another thread...

I've been having some SERIOUS problems with resellerzoom these last couple of days. I've also been having random email outages, but worse of all I keep get Internal Server Errors for no reasons. Pages that work perfectly fine one second stop working the next. I've been going back and forth with support on this, they even suggested someone might be using the phpBB 2.0.11 exploit (which 1) I doubt since my phpBB is not public yet and 2) 2.0.11 was installed thru Fantastico ... shouldn't they be keeping up with the latest?)

So I still went ahead and updated to the latest and now I'm still getting the 500 errors, although not as frequent. I can't even get into my Cpanel or WHM. This is extremely frustrating.

Also, what's the bloody point of having a live chat support if all they do is tell me to open a ticket? They couldn't even answer my question about where I can upload shared SSL without a ticket.

Originally posted by ACcomunica
That's because ResellerZoom can't get POP3 and SMTP services to run properly. I e-mailed them lots of times but they never do anything about it.
I don't think it's fair for you to say we are not doing anything about it when we've spent alot of time with you on this issue and are still looking into it. We've spent hours and hours monitoring your server each day but it never happens to us. In addition, nobody on your server have this issue however we are not ruling out that there isn't a problem; we are still looking into it.

I don't think hiding a problem can make it go away. ResellerZoom should think about it.
We don't hide from problems and as mentioned above, still working with you on finding out the problem. There are lots of variables that can cause problems on BOTH ends. However, as mentioned above, we are not ruling out the fact that it can be on our end and are still looking into it.

Originally posted by exclaim
I'm kicking myself in the *** since just a week ago I gave resellerzoom a thumbs up in another thread...

I've been having some SERIOUS problems with resellerzoom these last couple of days. I've also been having random email outages, but worse of all I keep get Internal Server Errors for no reasons. Pages that work perfectly fine one second stop working the next. I've been going back and forth with support on this, they even suggested someone might be using the phpBB 2.0.11 exploit (which 1) I doubt since my phpBB is not public yet and 2) 2.0.11 was installed thru Fantastico ... shouldn't they be keeping up with the latest?)

So I still went ahead and updated to the latest and now I'm still getting the 500 errors, although not as frequent. I can't even get into my Cpanel or WHM. This is extremely frustrating.

Also, what's the bloody point of having a live chat support if all they do is tell me to open a ticket? They couldn't even answer my question about where I can upload shared SSL without a ticket.
We tightened down the resource limits on our servers which can cause intermittent 500 errors that will help prevent poorly coded scripts from crashing the server. I understand this can be bad for a few but overall, it's good for the other hundreds of domains on the server. We won't allow a few sites to continue crashing the server even if it's just for a few minutes cause it frustrates and affects the other accounts. We listened to what our users had to say and we acted on it. If you get the 500 error, that means some sort of script is using too much resources and our resources are set very generously.

Can you tell me if you're a HostingZOOM or ResellerZOOM client? If the latter, please understand that live chat support is not offered.

As for 500 Internal Server Errors - and I have raised this issue with you tonight, I have a fresh install of the latest PHPBB, with 1 post. And I get 500 Internal Errors on that site, on Juno.

I regret to announce, and I don't like slating companies on public forums, that I am quickly loosing faith in the ability of ResellerZoom to keep even a bog-standard basic phpBB board up, which is recieving no traffic other than me checking it every 5 minutes, to find yet again, a 500 Internal Error.

The limits appear to have been reduced to 1 MySQL query per half-hour - the support is fast, don't get me wrong, and the people are friendly - but everytime they tell me the problem has been fixed and limits have been raised, the errors appear more frequently.

I would quote "pathetic, useless, unreliable", and scream in rage - but I understand that every server needs to have limits on their connections, and resources - but I just believe you have a few server hogs, and are doing nothing to conquer them apart from reducing limits, which means everybody who tries to host just that little bit more than a static html page is affected negatively.

I don't want to jump to conclusions, nor get into a war, but Juno is the worst ResellerZoom server I've had the nightmare of placing some low-traffic sites on these past 2-3 days.

Oh my God... I was thinking about signing up with ResellerZoom, but now I'm almost changing my mind... :-/

Something I don't understand about ResellerZoom. Why does $4.95 at resellerzoom give you 1GB more space than the same plan on HostingZoom? What am I missing?

Anny.Paws; I have an account on Jupiter with them, and know various people who have accounts on other servers aswell - and I'll say this: they have been one of the best hosting companies that I have had the pleasure to spend time with. They're fast, stable, low-loads and a general joy to trust.

But the server Juno seems to have been cursed this week, and the headway they're making is less than satisfactory in my opinion.

Hmmm... I understand, jsw... :)

And subnet_rx, ResellerZoom give you 1GB more space, but 20GB less bandwidth too.

Speaking of this though, since about half hour after my initial post, I haven't bumped into any errors at all. Fingers crossed, resellerzoom might have fixed the problem.

Yes... fingers crossed, 'cause I think I'll sign up with them today. ^_^

Originally posted by jsw
Speaking of this though, since about half hour after my initial post, I haven't bumped into any errors at all. Fingers crossed, resellerzoom might have fixed the problem.
We raised the memory limit to 200 megs on Juno. Let us know if it continues but we would prefer a support ticket out of respect for the people at WHT as I dont think they want or care for us to support here. Thanks.

It's done. I've signed up some minutes ago. Paying with PayPal. Waiting for my account information email now. :)

It's done. I've signed up some minutes ago.Good luck Anny.Paws! :)

We raised the memory limit to 200 megs on Juno.It's good to see you're willing to react to customers' feedback. Hopefully that change will solve the problem. :agree:

I'm having problems with 500 Internal Server Errors. My clients are calling me and complaining thay can't send messages using the mail form on my page. It's a very very simple formmail script and my server (juno) is having problems to deal with it. I had problems yesterday and Resellerzoom Support told me everything should be fine now. I tried the form and it's working now, but it is just not reliable! There's no use to have a site up if it's non-operational. Internal Servers Errors are as bad as server downtime. ResellerZoom support staff is very quick to answer my questions but quickness is no good if problems persists.

I note in resellerzoom they don't resolve very quick his problems, for example from Dicember Cpanel Backup upload option doesn't work, they say is a Cpanel problem and they are working on ( they pass to Capnel to resolve this problem ) but still is the problem, ACcomunica you are right, fast answer is no good if problems persists.

Resellerzoom check it and resolve better and fast the porblems please.

To me from now is good resellerzoom but my oscommerce program I will install in my other reseller account just in case.

The problem does seem to have subsided... I'd say the problem has been fixed if it weren't for the one 500 error I just got a few minutes ago... but considering it's the first in around 18 hours, I'll give them the benefit of the doubt. Fortunately, I've still got a couple weeks left in my 30 day guarantee... let's hope I don't have to use it.

Originally posted by ACcomunica
I'm having problems with 500 Internal Server Errors. My clients are calling me and complaining thay can't send messages using the mail form on my page. It's a very very simple formmail script and my server (juno) is having problems to deal with it. I had problems yesterday and Resellerzoom Support told me everything should be fine now. I tried the form and it's working now, but it is just not reliable! There's no use to have a site up if it's non-operational. Internal Servers Errors are as bad as server downtime. ResellerZoom support staff is very quick to answer my questions but quickness is no good if problems persists.
There is also no point in having a site if its down because of a badly coded script overloading the server. Would you want to put the other hundreds of accounts in jeopardy because of a few users script crashing the server? If you continue to have these problems, let us know exactly how to replicate the problem so that we can see if the cause is really what you think it is.

It was because of the crashes that lasted for a few minutes on a few servers that made us implement these tighter restrictions. We are working on each case on a one by one basis and making the necessary adjustments so that the settings are just right per server. However, we won't max it out again just so everyone's script can work w/o the 500 error but in turn overload the server. We would prefer you inform us so that we can work with you and make any necessary adjustments and hopefully find the optimum setting. If it comes to the point where we feel we'll have to max it out just so your script will work, you'll just need to find a better coded script.

The script poorly coded is a VERY common script available on Fantastico. And I'm still getting 500 Internal Server Errors.

:( If you are using Fantastico I would recommend you to host somewhere else.

I think they should warn people about their incompatibily with Fantastico. They are actually thinking about it. Here is my last chat with ResellerZoom/HostingZoom Support:

--------------------------------------------------------------------------------
Me : 500 Internal Server Error
--------------------------------------------------------------------------------
** You are now speaking with Support, Technical Support. **
Support : If our chat gets disconnected, please open another chat request. Thank you.
Support : Hello. How may I help you?
Me : Hi! I'm seeing 500 Internal Server Errors on my pages
Support : Can I have your account username or domain name for verification purposes?
Me : ***
Me : ***
Support : On which page?
Me : it's happening very often, is there anything you could do to avoid these errors?
Me : http://www.***.com
Me : this address is returning error messages very often
Me : it's not the first or second time i'm contacting support about these issues.
Support : When did you see the last error message?
Me : 3 minutes ago
Me : i also had problems this morning to use my contact form, ,a very simple script in PHP returned a 500 Internal Server Error.
Support : As far as I can see, it is a very long page and it takes very long to load. That's why you get an error message. You will need to optimize it.
Me : I'm using a very common script provided on Fantastico, always hosted this page in others hosts and never had problems.
Me : It's critical to my business to have this page working.
Me : and the size of the page don't explain the errors since i'm geting the messages on a very simple formmail page as well.
Me : So, can I host my page on your server without getting 500 Internal Server Error messages?
Support : You told me you see an error message on a simple page? Is that page on the same account?
Me : Yes
Me : www.***.com/simple.htm
Me : Also my clients are complaing they can't use a simple formmail on their sites
Me : they're also seeing 500 internal server error messages.
Me : i know it doesn't happen 100 % of the time
Me : but it is happening a lot lately.
Support : That page uses too many resources. That's why you get such an error message. Limits are currently set high enough. Getting a 500 error message means that a script uses an unreasonable amount of resources.
Me : it is 10 line script of a formmail!
Support : The current limits are:
Support : CPU time for each process - 260 seconds
Support : memory - 250MB
Support : Processes - 200
Support : This should be more than enough.
Me : I agree. Does my formmail uses more than that?
Support : If you receive a 500 error message this means that your account uses more than this.
Me : what about the customers inside my reseller account. Do they share my limits or they have their own?
Support : They have their own - same as yours.
Support : I listed them above.
Me : i can see it.
Me : well, so if the limits are set and I keep seeing errors on a simple formmail page should i just leave resellerzoom?
Support : We are still tweaking them but at the moment they are high enough. We may raise the CPU time a little. I'd suggest you open a ticket. We will appreciate it very much!
Support : These limits are very important since they will avoid the machine going down.
Me : ok, thanks a lot for your instant help Support. i really want to stick around with resellerzoom
Support : I hope you udnerstand what I mean.
Support : We don't want poorly written scripts to affect all customers.
Me : i know what you mean. but it is really critical to have my page up.
Me : and my page uses a very common script provided with fantastico all over the world.
Support : In fantastico most scripts are poorly written.
Support : That's why we have set the limits so high.
Support : 125 MB of memory with 2 minutes CPU time should be enough for a good script/site to work well.
Me : I'll keep monitoring my sites and open a ticket if needed, maybe you should just take fantastico off, and alert customers about it on your front page.
Support : This is another question which can be considered later.
Support : Thank you for your understanding.
Me : thanks again for your help. I hope these errors don't become to common.
Support : You are welcome.
Me : b-bye

I'd understand if the scripts Fantastico installed where these 3-month old, no-name-company scripts, but I installed phpBB and pMachine with Fantastico, both have had extensive debugging and optimizing and both of which I've been using for over 4 years on other hosts and without EVER having a problem like this. As well, I've never had a problem with any Fantastico-installed scripts with other hosts. Although, now that I think about it, the one script I installed manually is the one that hasn't failed yet...

In either case, I'm not sure what's going on. It seems to me that if each account has it's own resource limits, only that account should get errors if it violates those limits, but it's clear that all accounts are being affected. My guess is that since resellerzoom allows overselling perhaps they're overselling themselves... maybe there's too many accounts on the server. According to my WHM only 8% of the drive is being used, but it's a 200GB drive, so 16GB of files are on the server... that's a LOT of websites, a lot of WHMs and cPanels, a lot of databases...

Here is what I wrote in the other thread:

===========
I will not disagree that some of the scripts in fantastico are poorly coded but I will agree that there shouldn't be anything wrong with your blog. However, saying you shouldn't host with us if you want to use fantastico is silly as all of our servers have fantastico with limits set at half of what they are with the Juno server. To date, we have not had one complaint from those users yet but are not ruling out a server related issue. These types of issues take time to look into as each server is unique. So far I can tell you that we've pinpointed to what can be causing the issue and are still monitoring it very closely. The apache processes on this server is higher than on all our other servers so once we find out if that has a direct relation to it, we'll inform you via your ticket. If you would give us a chance to look into issues and not slander us at every chance you get, it would be nice. Thank you.
============

If you would like to be updated on our findings and if you are on the Juno server, submit a ticket or check the network status forum to be updated.

A suggestion to you Kiet, why dont you try moving the client to another server. Then you probably know if this is a server problem or script problem.

Joshua

Originally posted by joshuayip
A suggestion to you Kiet, why dont you try moving the client to another server. Then you probably know if this is a server problem or script problem.

Joshua
If that is what the client wants, we will be more than accommodating. It's hard to help someone with a problem when instead of contacting us about the issue, they post about it on WHT instead. We've responded to this client but instead of responding back and letting us know, it gets posted on WHT.

How are we going to help when we only find out about the issue when browsing WHT?

Yes I understand what you mean. Perhaps the reason why some of your clients come here is because providers did not feel the kind of accountability and pressure resellers are having.

eg. Your reseller has 100 clients, all of them are calling up this reseller asking what is going on , regarding email bouncing and stuff
On the other hand, you have 100 resellers. Only 1 is having problem. I do not mean to undermine your accountability to the client. Just merely bringing up the fact that the reseller is totally dependant on your to resolve his issues, and if you make him wait, he will get screamed at by his client for longer period of time.

Coming to WHT, and putting his problems here, may be an act of desperation because all his 100 clients might just change to another web host provider, due to unresolved issues like this

Joshua

Joshua,
I understand the effect issues can have as it not only affects the reseller, but it also affects us. We take all issues seriously and work to resolve it as quickly as possible. It doesn't get resolved any faster when we respond to an issue and they never reply back. We can only assume its resolved. Instead, we come here and see that the issue remains. How can an issue be resolved quickly if we have to read about it instead on WHT?

"I have been getting a lot of downtime lately, not for extended periods of time, but often enough to be frustrating at times."

dvduval, I'm in a similar situation to what you were experiencing re needing to start thinking about moving to a dedicated server, same issues potentially though not yet. Of course, this thread is exactly what I'm terrified of: moving to a dedicated server from pair and losing the uptime and support quality.

"we've gotten your server to 99.8% uptime."

Which means 17.5 hours down a year. Good to know. Won't be using that company

By the way till 12 h i have BIG problems with sttp and mailman on jupiter. 2 tickets open, yesterday chat with vlad and still still stil...

it is cousing a lote of problems to me becouse my organization depend on mailing lists.

btw, jupiter is an box at hostingzoom.

Originally posted by 2by4
"I have been getting a lot of downtime lately, not for extended periods of time, but often enough to be frustrating at times."

dvduval, I'm in a similar situation to what you were experiencing re needing to start thinking about moving to a dedicated server, same issues potentially though not yet. Of course, this thread is exactly what I'm terrified of: moving to a dedicated server from pair and losing the uptime and support quality.

Correct me if I'm wrong but I'm not sure how moving to a dedicated server from PAIR have anything to do with this thread and ResellerZOOM?

Originally posted by szczym
By the way till 12 h i have BIG problems with sttp and mailman on jupiter. 2 tickets open, yesterday chat with vlad and still still stil...

it is cousing a lote of problems to me becouse my organization depend on mailing lists.

btw, jupiter is an box at hostingzoom.
Jupiter is not a box at HostingZOOM. It's a ResellerZOOM server and there are no problems with it let alone for 12 hours.

You did have 2 tickets open but they are no longer open because they were responded to. In regards to the mailman issue, you basically open a ticket yelling at us but don't tell us what the problem is. We told you it would be very helpful if you give us something to work with such as error messages. We took a look anyway and did not find anything wrong with mailman. Then you tell us ONE of your users was having a problem receiving on your mailman list. I'm not sure how many emails you have in your list but did you ever consider that something could be wrong on that ONE end user's side?

In regards to your SMTP issue, you said you couldn't send anything over TLS on thunderbird. We created a test account on your domain and sent it using TLS encryption without any problems and replied to your ticket. To date, no responses from you.

Originally posted by HostingZoom
In regards to your SMTP issue, you said you couldn't send anything over TLS on thunderbird. We created a test account on your domain and sent it using TLS encryption without any problems and replied to your ticket. To date, no responses from you. If I may jump in, I've had some SMTP issues myself and am also a very, very satisifed HostingZoom customer. To clarify:

My SMTP issues had nothing to do with HZ.

My point is, perhaps it might be an idea to test your SMTP settings within your mail client (I'm also running Thunderbird) as it probably doesn't have anything to do w/ HZ. It could have everything to do with your ISP and how they might require SMTP settings in mail clients, as this was the issue w/ me.

Hope this helps! :)

Regards,
Kory