I have searched the forum and a lot of what I have found is "MCHost sucks for what they did to SplasHost" and such, I want the facts. I don't want to know what MCHost did to SplashHost or what they didn't do ... I would like to know the following please;

Is their support good?
Is their support fast?
Do they have good uptime?
Are there any performance issues?



Many thanks to you all, adíos.

Personally, I don't have any firsthand experience with either. However, before all this nonsense started in the past couple weeks, both hosts seemed to get pretty good reviews. If you search back beyond say the first week in February, you will probably find some real reviews of their services.

Good Luck!
-Dan

I am mainly considering MCHost, however SplashHost are not totally out of the picture ... but for now can I just have information on MCHost, thanks guys!

I've only been a McHost customer for a month and a half, so I can't speak for their performance prior to that. So far, I find them a very responsive and responsible host. I feel very comfortable having them serve my hosting needs.

Hope that helps.
Vito

Is their support good?


Yes, Very!


Is their support fast?


Yes, Very!


Do they have good uptime?


There have been a few server issues recently but these have been resolved with little downtime.


Are there any performance issues?


Not really.


Hope this helps
:D

MCHOST was excellent working with me on my transition. The support from Marc allowed me to pretest their service to see if it would meet my hosting requirements.

Since I joined I have had two things I needed help with and their support forums were able to provide the answers.

MCHost is a very good hosting company.

Given that it seems I'm one of the very early resllers with MCHost, I can honestly say the following about them.

- Support: Good quality, system has had teething problems but whenever there's a problem they will attend to it.

- Communication: Improving all the time. Some teething issues again but in all cases the crew are honest & professional.

- Reliability: There's been some rare situations where servers have gone down for extended periods and it's not been quite the 99% that's promised, but if this happens then the offer of a refund is always there. The attacks on the server and internal issues with Spammers, etc... haven't helped of late
... BUT... They work hard to correct any faults and will get things running as soon as they can.

- Value for Money: Absolutely amazing. When you consider what you get, it's well worth it.


- Extras: A community of resellers that will treat you with the same helpfulness and respect as you offer them. Some have fallen foul when they tried to take the mickey, but on the whole everyone is more than willing to help each other.


As for the whole thing about "What a crap thing to do!" relating to Splashhosts I would pay careful attention to the resolution of that issue and the fact that a good 75% of people were bandwagon jumping, muck spreading or plain spouting uninformed opinion.

Either way you decide to go... Good luck and may'be see you in the forums :)

Originally posted by Bob
I have searched the forum and a lot of what I have found is "MCHost sucks for what they did to SplasHost" and such, I want the facts. I don't want to know what MCHost did to SplashHost or what they didn't do ... I would like to know the following please;

Is their support good?

Yes it is.

Is their support fast?

In my experience yes, most issues cleared within 4 hours, some withi 10 minutes!!

Do they have good uptime?

They meet their target - frequent reboots lately due to security issues.

Are there any performance issues?

None that I'm aware of.

Overall they are very good, been with them about 3 months and am looking at a dedicated with them - pricing on dedicateds is very good - better when they release their own control panel.

Steve



Many thanks to you all, adíos.

Marc..the man WHT loves and hates. people love to get filled with hatred about a person who is rising too fast....Marc is the victim of same..

I'm a MChost customer and I can only say just like you've to fall in love to understand it..you gotta be a MCHOST customer to understand the Hosting. I'm with them since last 6 months and never find any problems other than a very few minor issues of server load going up.

Their support is one of the bests standard in industry and the most important thing you'd find is there attitude. THe MCHOST team would go extra miles to help you and I've never seen them getting out of control even when people are criticizing or posting negative about them...they listen ? YES..all you need to do is speak and they'd listen to you. Flexible ? YES YES YES..they are always flexible for your requirements.. They are fast, open & managed. Their uptime is excellent and the support is round the clock. You'll find their forums and the forum members as another PLUS..the people at forums are always helpful and available 24/7/365. The team is coming up with their own CP which would be free to their resellers. They have best of the servers..and best of the techs with them..

MCHOST is the best host I've seen till now & though there are a few problems that keep coming up, staying with them mean I can always have a night of peaceful sleep.

Originally posted by Bob
I have searched the forum and a lot of what I have found is "MCHost sucks for what they did to SplasHost" and such, I want the facts. I don't want to know what MCHost did to SplashHost or what they didn't do ... I would like to know the following please;

Is their support good?
Is their support fast?
Do they have good uptime?
Are there any performance issues?



Many thanks to you all, adíos.

I'm don't host with any of them - so can't comment.
However I fail to understand why you start off your thread with such a negative comment - then ask for advice............. :confused:

If you don't want to know why mention it at all? it has no 'bearing' on the latter part of your question(s) - which are perfectly reasonable.

Seconded.

Marc of MCHost and Alan from Splash Host are both assets to the industry.

I've chatted with both of them and they're both super duper cool guys. Visionaries.

I saw MCHost first so I am an MCHost customer and it has been by far my best experience yet. I highly recommend them.

! JC

I have heard that resellers have the use of instant account activation for their customers, is this true?

yes .. through WHM

! JC

I have seen mostly good things said aboutt them.

We are with MChost since october,
Marc, Jason, Davin... honestly, all of them are great people...

My first help ticket answered before I refreshed the main helpdesk page to check my question. So I could not beleive, see my question and answer together..
And then, I answered my clients question, so my client could not beleive , how fast we are..

So, If you serious about reselling, you definately start with MChost...

Is their support good?
Not really. Usually they don't expain well.

Is their support fast?
No. It takes about 9 hours average. You might think this is fast, but you don't feel like it when you submit the ticket and got response with some sentences that are not explaining well.

Do they have good uptime?
Um....... no. But I guess as usual.

Are there any performance issues?
Right now yes.


I hope this helps.
I really recommand you to try VenturesOnline and SplashHost and then compare with MCHost.
You will see what I mean. I just think that MCHost is lack of staff and I mean really. I wish if you can access to reseller restricted area. You will see what I mean. BTW, I am still with MCHhost.;)
It's just I don't wanna move again.:D

Originally posted by Paul-ukhost
I have heard that resellers have the use of instant account activation for their customers, is this true?

You can actually do that if you know programming language.
I was going to do that, but since others mentioned that it increases the possible attack(hackers), I decided not to.

Yo-chan: You're on the lasvegas machine that is currently experiencing hard drive problems. This has nothing to do with lack of staff which i don't believe we have, considering we have many more staff members than some of the other companies you've mentioned. But agreed, response times have been delayed right now because of the issue with this particular machine - but when you have 20+ servers, there will always be more issues than a company that has 2-3 servers.

By the way, if you haven't already, please submit a ticket and request to be moved to one of the new machines and we'll do that for you right away without downtime :)

I am not on Lasvegas server.

I just thought response time takes a little long. If I am not a reseller, it probably is ok. But since I am a reseller, I want to have information/answer in details and fast.

I have to say ive had no problems with MCHost...

The incident in question was resolved jointly by McHost and Splashhost and the details are no longer relevant. They have both been victims at times to that which we all fear most-aggressive attacks on their servers. They have both persevered and dealt with those situations professionally and, as a result, not only maintained their customers, but continued to grow. If I were looking for a host (instead of being a competitor as I am), I would not hesitate in using either.

Y

Originally posted by Bob
I have searched the forum and a lot of what I have found is "MCHost sucks for what they did to SplasHost" and such, I want the facts. I don't want to know what MCHost did to SplashHost or what they didn't do ... I would like to know the following please;

Is their support good?
Is their support fast?
Do they have good uptime?
Are there any performance issues?


Support:
totally crap! At this moment i am still waiting on a priority #1 ticket. One of the drives on the server is full... its been three hours since the ticket was opened, and there is no news of anyone doing anything. Marc spends too much time advertising himself on forums and not enough attending to support tickets!

Uptime:
Haha... their uptime is a joke. Every month they are having some huge uptime crisis. Its either, DOS attack, spammer, hardware failure, datacenter doesnt attend to reboot fast enough etc. etc. They have used EVERY excuse in the book, simply because thier uptime is absolute crap!

Are there any performance issues?
The server i have been hosted on since October 2001 has had an average server load of 4 or 5 this month - with regular spikes to 7 or 9 ... despite being promised a max server load of 0.5 just before i signed up.

Summary:
Stay as far away as MChost as possible. Dont believe their 'growing pains' BS. "Growing pains" are what people use as an excuse for a bad business plan! If you want a reseller account similar to MChost, i suggest you go to Versehost.com ... they are MUCH more professional.

Magic - are they focing you to stay?

I am not Magic but the answer is no.

But the thing is, if you have so many clients you just can't decide to move so qucily I guess.

At least I can't.

Marc spends too much time advertising himself on forums and not enough attending to support tickets!

My staff and myself have spent the past 48 hours without a break moving customers from the affected machine to a brand new one.

Every month they are having some huge uptime crisis. Its either, DOS attack, spammer, hardware failure, datacenter doesnt attend to reboot fast enough etc.

We don't have a huge uptime crisis every month. So far we've had connectivity issues with part of our servers in a specific data center of the 3 we are using. If you look at our forums, there is a solution to this and what we are doing to avoid this in the future. I myself have offered you to move to our new data center facility any time you wish and we would take care of the IP issues and file transfers, including mysql and all settings for you without downtime ...and in your own words "This action is 110% unacceptable". Providing more reliable service is unacceptable to you?

"Growing pains" are what people use as an excuse for a bad business plan! If you want a reseller account similar to MChost, i suggest you go to Versehost.com ... they are MUCH more professional.

I have mentioned this in another thread and i will mention this again. You cannot compare the amount of issues of a company that has 20+ servers with one that has 1-2 servers. I am not holding you back if you feel that another company might serve you better. I see companies here on the forums that have maybe 3-4 servers and have much more problems than we do - what will happen when they have 20+ servers?

Facts are that this one machine is having problems and i have offered you as well as all our other clients an option to move without downtime to a reliable machine and you have declined. I'm sorry but i cannot do more than this for you.

"Growing pains" are what people use as an excuse for a bad business plan!

I believe we have a strong, good business plan that has helped us reach a large customer base of 1000's of satisfied clients in a short time. If it does not work, then i am sorry. Please reconsider the option to move to another machine - we can have that done for you this afternoon without downtime.

Thanks :)

MCHost does have a number of tough calls to make at the moment and it's making them...

If anyone is considering taking up an account with MCHost I would recommend that they wait for a couple of weeks until things have calmed down somewhat.

We've recently been informed that a large number of new staff have recently been hired and will of course need some training up to tackle their tasks. Once that's done and a large migration task that's on the cards is complete I'd guess that MCHost will be in a position to do a better job that until now has been hampered in part by bad luck...

Whilst Marc and I might not see eye to eye on everything, things are improving but like I said... right now I would hold off until around mid May and see how things are before taking up an account.

Websnail, YOu might have been informed, but as they use some really weird communication methods to "inform" us I have no idea what you're talking about in referrence to "A bunch of new staff"

Heard that one before, and all ive seen is one hired, one fired.

They have a serious staff shortage, or? just dont care about answering support tickets, which one is it?

I have FOUR priority one tickets out for over 9 hours, THAT is unacceptable.

Originally posted by Hostbust
just dont care about answering support tickets, which one is it?

I have FOUR priority one tickets out for over 9 hours, THAT is unacceptable.

We do care. We just can't move the entire machine all at once. As we have informed all our clients, please submit a ticket at the helpdesk and we will inform you when the move is complete. Rather than overloading a current machine, we're getting one machine up by this afternoon and 4 additional machines by tonight. I also can't spend all day monitoring this thread. Please let me know directly or at the forums if you need anything.

*How about checking support tickets, dont monitor this thread at all, answer tickets (Note to self, when using the preferred method of support be sure to sit for two days while you wait)

Already trying Kiwi, not working.

Originally posted by Hostbust
Websnail, YOu might have been informed, but as they use some really weird communication methods to "inform" us I have no idea what you're talking about in referrence to "A bunch of new staff"The information was provided in one of the threads on the forums. I certainly didn't get it through any back channels. The exact number specified was 6 new staff although as was noted in the thread, training would be required... Common sense dictates that they need to be given the relevant server access, etc... as well... all of which takes time.
They have a serious staff shortage, or? just dont care about answering support tickets, which one is it?At present the problem isn't a staff shortage but rather a really bad series of problems with a Datacenter that has resulted in a server full of accounts being hit hard. It wasn't MCHost's fault and they have worked their buns off trying to remedy the situation. Because of this though the number of tickets is likely to be up in the thousands of which most are likely to be about the same thing... Wading through them all to resolve any issues on other servers is likely to be taking time.
I have FOUR priority one tickets out for over 9 hours, THAT is unacceptable. Unfortunately everyone uses priority 1 for their tickets and that just means that a lot of unnecessary and what should be lower priority tickets are clogging the system.

That doesn't necessarily excuse things but there are a lot of very tired people trying to sort out an unholy mess that was thanks to a 3rd parties **** up... Couple in Sprint going yo-yo style and it all gets more than a little silly...

In all seriousness it's a crap situation but here's wishing you the best of luck getting it resolved.

Some thread on the forum? All righty where? Their preferred use of the announcement forum wasnt used announcing this new staff?

I have 4 priority one tickets for acceptable reasons (Server down, site not responding), not everyone submits pri 1 ticket web snail, this is 4 different accounts with SERIOUS problems (Site not loading, serious dysfuntion.

A browse over to the forum does not yield this post, within a thread somewhere about them supposedly hiring new staff.

I have an account on one of their servers that has been all but unusable due to serious hardware failure and now we are being told that it will be up to three more days (New Ip's, propagation)

Really before using a method of lumping me in with *Most people that submit the wrong priority ticket remember I am the one that offers the priority 3 ticket request on MOST things to their customers.

You are talking to the wrong person lumping me in with any overall use of their systems.

14 hours for this serious of an issue is not good.

I have to answer to MY customers without any useful information other than, its going to be at least another 3 days before your account will be useable again.

Not good.

Originally posted by Hostbust
Some thread on the forum? All righty where? Their preferred use of the announcement forum wasnt used announcing this new staff?

I have replied this to a post in our forums that was about related to additional staff, etc. No official announcement will be sent out until they are trained, familiar with the servers and start working.

I have an account on one of their servers that has been all but unusable due to serious hardware failure and now we are being told that it will be up to three more days (New Ip's, propagation)

Read the announcement again. You will be moved shortly to a brand new machine and then if you wish to move to the other data center, we can do this for you and *then*, not now, you will need to change IPs, which takes 3 days - but not 3 days of downtime. keep in mind that this afternoon's move will be transparent and your IPs will remain the same.

I hope this clears up the issue and what we are doing to resolve it. I simply can't spend all day posting in a 3rd party forum what is the update.

Yea well you're playing with this talk of time in your post.

This started 6 days ago.

over 20 hours ago the requirement to move was requested by your staff (In some forum post)

Really, ya need to get your official announcements OUT of some thread with 2000 views, and 145 responses, its not helping anyone.

Move the account ASAP, or answer the support ticket open for over 24 hours.

In that ticket you will find your request to be moved, and also your answer that doesnt resolve it.

"I can do this....


DO IT THEN!, dont wait another 15 hours to answer to my answer of, WHY ISNT THIS DONE ALREADY!

Geeze, its like trying to enter LA traffic, just move already.

Well I guess if you're not happy then you're better off leaving...

I never had any trouble with MCHost ....... some downtime from spammer on the server I was on a couple of times.....but they had it cleared up in a few days.....other then that they were a real good host.

I did have trouble when moving to a semidedicated server with them it was a DNS problem.

For shared hosting I think they are one the best around.......but thats my opinion. :)

Originally posted by Kiwi
"Growing pains" are what people use as an excuse for a bad business plan! If you want a reseller account similar to MChost, i suggest you go to Versehost.com ... they are MUCH more professional.

I have mentioned this in another thread and i will mention this again. You cannot compare the amount of issues of a company that has 20+ servers with one that has 1-2 servers. I am not holding you back if you feel that another company might serve you better. I see companies here on the forums that have maybe 3-4 servers and have much more problems than we do - what will happen when they have 20+ servers?
[/B]

This is just a statement regarding larger hosts having more problems. I feel that it is wrong to judge a host by its size like that. We have managed and consulted for much larger projects such as the AT&T master number assignment software and tracking, which involved maintaining much, much more than 20 servers in real-life environments. Just because we're small and we can do things well doesn't mean we'll be loaded with problems as we grow.

On the other side of things, I have tried MChost for myself too, but this was a while ago. I have never experienced any problems and was impressed by Marc's prompt and to-the-point service. I guess things have changed since then.

Originally posted by WebSnail.net
Well I guess if you're not happy then you're better off leaving...

Its not that easy with over 90 sites.

Hostbust,
YOUR PREVIOUS FOOTER WAS ABSOLUTE BULL!

Unlimited Domains!
Unlimited Space!
Unlimited Bandwidth!
are lies...

Visit their website to get the real information about Domains, Space and Bandwidth!

www.mchost.com (http://www.mchost.com)

MCHost is a fine company! Your comments on this forum are blown way out of proportion.

Lighten up.....
:scatter:

Originally posted by cabweb
Hostbust,
YOUR PREVIOUS FOOTER WAS ABSOLUTE BULL!

Unlimited Domains!
Unlimited Space!
Unlimited Bandwidth!
are lies...

Visit their website to get the real information about Domains, Space and Bandwidth!

www.mchost.com (http://www.mchost.com)

MCHost is a fine company! Your comments on this forum are blown way out of proportion.

Lighten up.....
:scatter:


No worries, you are a new user of mchost, and I understand your irreverance.

Burst has choked this time, well again.

Originally posted by Paul-ukhost
I have heard that resellers have the use of instant account activation for their customers, is this true?

well I'm a hosting firm and the setting up of instant-activation is very easy to do. but why take that risk? your going to place yourself in Credit Card Fraud h*ll.

Mike

Originally posted by Hostbust
Its not that easy with over 90 sites. True.. but if you're on the server that's in need of moving everything anyway... why not simply transfer them to a server and service that you have more faith in... It's not like you don't have any choices.

Anyway, glad I could help and glad we got the issue re: your interpretation of 'me lumping you in with everyone else' sorted.

Once again... Good luck getting it all resolved.


As for anyone else reading this thread... Like I said before I'd strongly advise you to wait a few weeks before signing up whilst things get re-organised and current issues are resolved and/or addressed properly. Good luck to MCHost on this as well.

If you have the root password to the server its very easy to transfer sites from one server to another server, if you dont have root then its pretty difficult to do.

So unless you can persuade kiwi to supply the likes of me with the root password for the server then its going to be easier to move to another mchost server than it would be to move to a competitor.

splash is right, but if you have to go around the loop then try to zip the entire client and telenet to the new server from your mcserver

mike

Fair comment guys... I guess at the end of the day it's a case of whether the perceived problems outweigh the benefits.

Then again I never had no really big problem.....yes they could have growing pains.

They have a great business idea(or plan)......hopefully they can work through them and be stronger for it. :)


Good luck MCHost!!