Anyone else?

I wonder where their BGP4 routing Level3/Cogent is! :eek: :angry:

They must not have DNS servers in different locations, as their name won't even resolve for a traceroute here.

Drew

The network is just not reachable. Also our servers there are not reachable. Nearly 1 hour went by without being able to reach them. :angry:

Why not just call them and find out what's wrong?

Originally posted by fatale
Why not just call them and find out what's wrong?

Because i did not write their number on a piece of paper as i am supposed to do. :rolleyes:
And their site is not reachable too. :bawling:

Without even attempting to contact them first.

Way to many support requests being brought here instead of the correct channels.

That said, it is strange....Efree down...yet the data center they use is up and other hosts located there are up..so appears problem is just with them.

I would wait awhile, but if nothing happens then and you can't find a contact number for efree, you might call Novani (www.novani.com). It is my understanding that they provide the support for efree's servers.

Google to the rescue! :)
http://www.google.com/search?q=cache:Bexyrg5LrAAC:www.efreeservers.com/contact.htm+efreeservers+support&hl=en

EFS Networks
Tel: 1.650.627.9603
Fax: 1.650.627.9604

Please post here what you found out?

Hmm, automated parsing of URLs messed up the link, it should be
http://www.google.com/search?q=cache:Bexyrg5LrAAC:www.efreeservers.com/contact.htm+efreeservers+support&hl=en

Originally posted by fatale
Google to the rescue! :)
http://www.google.com/search?q=cache:Bexyrg5LrAAC:www.efreeservers.com/contact.htm+efreeservers+support&hl=en

EFS Networks
Tel: 1.650.627.9603
Fax: 1.650.627.9604

Please post here what you found out?

:) Hehe, that's the one. Great! I'll just wait a bit more as their net is coming back up. Intermittend, but....., wait, down again :(

Been down a while for me too.

They're up again. Downtime ~2 hours.

If anyone knows what happened post here that way we'll all know :)

Originally posted by Dixiesys
If anyone knows what happened post here that way we'll all know :)

Yes please do :)

Also anyone having any extrememly long ping times to thier network?

Thanks

Still no reason given but they did give us a 20% discount for downtime. I would like to know what happened to the failover, I see this happening time and time again with different hosts.


Running our lyris server though which consumes about 120 gb a month it is the right price for our colo. Plus we can combine bandwith with one of their dell servers, so right now I don't have any problems as long as they stay up most of the time.

Incognito -- I personally think it is a good thing people get third-party (other customer) confirmation of problems being calling support.

A mass outage tends to overwhelm single-threaded support systems (telephone). Whereas a forum like this.... not sharing in the problem... does not drain resources that might be best used to fix the problem.

I have suggested multiple times that WHT consider having a "outage discussion forum"... but I guess that isn't there focus. I feel it would be a good draw of new users... more of a "user advocate" place.

I understand your point and your desire for an outage forum. However, as of today, that isn't what this is. And, I still believe the provider should be contacted outside this forum, not made to look bad in this forum. Now, I also believe the provider has an obligation to make contact easy under various situations by providing alternative means of contact. For example, we provide redundant support sites hosted at multiple locations.

Again, I respect your opinion, just don't share it.

Yes, but did the provider who had the otuage (efree) have such redundant support methods?

I honor that people don't like posts here, which is why another outage I am having right now at a provider hasn't been posted on this forum :) I've already contacted the provider via their established support methods and have gone 40 minutes without response. Personally, I think this deserves a public post, but since you (and others) are against using this forum this way... I refrain (for now).

These questions are just rhetorical....

What uptime does the provider guarantee?

What response time does the provider promise?

Rest assured that if the provider is monitoring...a minimum requirement for any reputable provider, they already know about the downtime and may be working on it rather than responding. Guess better worded SLA's are needed by most providers to be sure the providers promises and the customers expectations are parallel.

Originally posted by Incognito
These questions are just rhetorical....

What uptime does the provider guarantee?

What response time does the provider promise?

Rest assured that if the provider is monitoring...a minimum requirement for any reputable provider, they already know about the downtime and may be working on it rather than responding. Guess better worded SLA's are needed by most providers to be sure the providers promises and the customers expectations are parallel.

Just for your records: They have an 99.99% SLA, and they always kept to it.

I don't know why people always bring up the oldest threads :rolleyes:

All i was asking for was if anyone else experienced the same problem like me and if anybody had their phone number.

Originally posted by microsol


Just for your records: They have an 99.99% SLA, and they always kept to it.


=) I get my discount everytime there is downtime so I have no complaints about their contract.