While it's always been known, here is a helpful email from Verisign dealing with the problem that arises with using name servers from some other registrars with Network Solutions domains.. I get this question weekly from resellers so I thought it might help here..

-----------------------------
Dear customer,


It is quite confusing. It's not actually that we have two different systems.
VeriSign the Registry and VeriSign the Registrar ARE literally two different
companies. Due to the obvious conflict in interest, ICANN has regulated this
and the Registry is in no way affiliated (other than in name) with the
Registrar VeriSign. So, often server information may have changed with the
managing registrar of the parent domain name, and of course that information
is relayed to the Registry (otherwise it would be useless), but it is not
necessarily relayed to VeriSign the Registrar, because we have no real
affiliation with it. If you run into an issue like this, and you need that
information to be correctly reflected in our system here's what you can do:


1. go to the managing registrar of the parent domain name and modify or
create the server there.


2. once that creation/mod is visible in the Registry Whois, e-mail or call
VeriSign and request that we "mirror" the newly created or modified server
(if someone you talk to in cust service gets confused, just tell them to
assign the Seibel to the Registry and state that you want the server info
mirrored in our system to what is in the Registry)


3. Once that information is mirrord you may put a VeriSign (Registrar)
domain name on the server. If the domain name is already on the server, it
will then now resolve to the correct location.


Hope this helped some.


Best regards,


Cecelia B
Customer Service Operations
VeriSign, Inc.
http://www.netsol.com
------------------------------------

Thanks Cecelia, you are a rare person in that organisation.. :)


Cheers.

They are no way affiliated? How gullible you are.

They are 100% affiliated - owned by the same parent company. Different divisions of the same corporation.

Now, does the Registry give the Registrar special deals? I don't have the definitive answer to this one. There are plenty of signs, but Verisign the Registrar sells .cc domains at less than the wholesale cost from Verisign the Registrar to other companies.

No special affiliation? Give me a break.

-t

Originally posted by thewitt
They are no way affiliated? How gullible you are.
-t


Having a bad day are we? Gullible I am not..

I loathe the way these people conduct business and have been quite vocal about their dubious business practices.. HOWEVER, as this is an issue which I am asked about every week, when people can't make their customers domains at NetSol work with their name servers from another registrar, I thought it may have been helpful to share the way to deal with it here, and it was easy to cut and paste the email.. the fact is, I spend a LOT of money on the damn telephone from Australia talking to the NetSol people who answer their phones and have no clue what they are talking about, so it was cute to see that someone was prepared to tell me how to deal with it 'in writing'.. it's a first..

Take a powder old chap..


:D

Sorry, but I have a dozen emails from tech support people at Verisign stating similar drivel and it does not add up to tech support.

Your note complimented Verisign for lying to you about their relationship between the registrar and the registry, and denying any culpability in that relationship.

If you only meant to compliment them on a small portion of the note, in my opinion you should have only quoted that small portion of the note.

To state categorically that the two companies are not related just makes me laugh.

-t

What the hell are you talking about? I HATE VERISIGN TOO!!

'Compliment' ? I said the email was 'helpful' regarding an issue that annoys 100's of people every week.. I don't give a **** about your lecture on Verisign's corporate structure, something about which I am very much aware, so pull your head in..

How about this then, before you turn this into another bizarre thread....

In deference to thewitt's normally balanced, intelligent contribution...... for those who have trouble using name servers registered with a registrar 'other' than Verisign/Network Solutions, with domains currently registered 'with' Verisign/Network Solutions, please note the following instructions received from Verisign/Network Solutions.


---------------------<snip>
1. go to the managing registrar of the parent domain name and modify or create the server there.


2. once that creation/mod is visible in the Registry Whois, e-mail or call VeriSign and request that we "mirror" the newly created or modified server (if someone you talk to in cust service gets confused, just tell them to assign the Seibel to the Registry and state that you want the server info mirrored in our system to what is in the Registry)


3. Once that information is mirrord you may put a VeriSign(Registrar) domain name on the server. If the domain name is already on the server, it will then now resolve to the correct location.
-----------------------------</snip>


That's it from me..

simma don nah

Sorry, I am a little wacked today. I flew home from Korea yesterday and with weather and other airline oddities, it was about 32 hours door to door - no sleep, cattle car accomodations with the fattest, smelliest person on the planet next to me in a completely full airplane...

I'll shut up now and go get some sleep.

Please excuse my ranting :dunce:

-t