I am extremely upset with the way they have been acting lately. I don't know if they are really experiencing "higher than usual work loads" as they say or if they just don't care any more.

First, I have noticed that over the last 4 to 6 weeks, their service has gone down the drain. We changed our own DNS hosts' IP addresses almost six weeks ago, and up to this day, they have not "mirrored" the information as they say, so even though we don't use them, we still have to deal with them so that they can update their databases with our IP information. This is really ridiculous. When we change our DNS server's IP address on the root zone masters, pretty much 99.9% of all domain registrars get the new IPs in about 24 - 48 hours, which is normal propagation time, but not these folks, they literally have to have someone go in manually and modify or supposedly "mirror" their database to reflect our new IP addresses. Up to this day, they have not done it. I have a case number with them that dates back to January 20th, and still nothing :angry:

What's worse, we are not their customers, but we have had 6 customers during the last two weeks or so (that I know of) that indeed are their customers and that have had to wait over one full week to get their domain's DNS servers changed. Actually, I spoke on the phone with one of them yesterday and she said that Verisign told her that it would take about 5 to 7 business days for the DNS changes to take effect and that if she wanted to "expedite" the process, she could pay $29.95 and they would do it in 24 to 48 hours.

Anyone else experiencing these issues with them? We are extremely annoyed and upset with all this. :angry:

I have had similar problems before Verisign and NetSol were together. I have learned to expect it from them, I have moved all my domains to OpenSRS and instruct my customers to do so as well.

Agreed. We try to get our customers away from them as well, but new customers come to us and have their names registered through them and it is a pain !

Yea, its always been a real pain !

:angry:

They are also fun to deal with whe trying to get Registrar transfers done. We have some domains that have been rejected over 10 times! This includes after long talks with supervisers saying they promise it will be accepted next time. We have so many ticket numbers, we would have one the CA state lottery by now.

"UmBillyCord" - good one

Its true though they are really hard to deal with for Registrar transfers!

:eek:

Network Solutions is bad bad bad. I think they use their own "system" and make people call and have them update their WHOIS database to be anti-competitive. I've personally wasted many hours getting them to "see" our new name server IPs. I wish ICANN would tell Network Solutions to get with the program. :(

I love OpenSRS though :) Total control over all of my domains, another service to sell to our customers, and they are much cheaper than NetSol.

Why anybody continues to use these people is beyond me. Especially when you can beat their brains out on both price AND service with many others. (My faves are GoDaddy and stargateinc, about 6-9 bucks a year for a single domain).

NS is, without a close second, the worst customer service organization of a 'successful' company that I have ever dealt with in any industry in my entire life. Following their instructions to accomplish most anything is enough to make me cry. I have to relearn everytime I do it. And I still have to do it occasionally because new clients need to be transferred out of there.

I guess it's the remants of the power of monopoly that keeps them going.
-lateron

"lateron"

InterNIC = They are not a registrar

NS & Verisign = same company


;)

Originally posted by Jay Suds
I think they use their own "system" and make people call and have them update their WHOIS database to be anti-competitive.

They do. They are the only registrar in the entire world that uses their own in-house database. They don't read IP addresses for name servers off of the root DNS, they read it off of their own in-house database. How absurd! :angry:

... and then when our customers go to their site to change their DNS servers, they enter our NS1.PRONICSOLUTIONS.COM and NS2., etc and the IP addresses and the morons come back to them to tell them that those IP addresses are incorrect. Come on, the even make us look as if we didn't even knew what our own IP addresses were.

But, people, get this:
They now want to charge $29.95 so that you can have your DNS servers changed! I am not talking DNS hosts like NS.DOMAIN.COM , I am talking changing the DNS servers for any domain. So, on top of the fact that they charge already $35.00/year for the actual registration, you now have to pay them $29.95 to move to another host. So if you are not lucky and have to move to three hosts in one year ($29.95 x 3 = 89.85) plus the actual registration $35.00 = $124.85. Come on! $124.85 for one year of domain registration plus crappy service?

Sorry, if I am coming across like being too upset, but I really am.

Originally posted by bert


But, people, get this:
They now want to charge $29.95 so that you can have your DNS servers changed! I am not talking DNS hosts like NS.DOMAIN.COM , I am talking changing the DNS servers for any domain. So, on top of the fact that they charge already $35.00/year for the actual registration, you now have to pay them $29.95 to move to another host. So if you are not lucky and have to move to three hosts in one year ($29.95 x 3 = 89.85) plus the actual registration $35.00 = $124.85. Come on! $124.85 for one year of domain registration plus crappy service?

Sorry, if I am coming across like being too upset, but I really am.

I don't know about this. I think this is illegal somehow.

Originally posted by bahres
"lateron"

InterNIC = They are not a registrar

NS & Verisign = same company


;)

bahres: NS was called InterNIC before it became privatised into NS; then NS was bought by Verisign. I'm just saying from way back then to the present day they have always been terrible.

I'm personaly not with Verisign but i had my nameservers changed at the beginning of this year and i've had customers tell me they change their nameservers to ns1 & ns2.mydomain and they point to my old ip's! So after about 8 weeks they still haven't updated their database.

For some reason, although they point to our old ip's, their domains resolve to the correct server so i'm not worried by it.

I religiously hate Netsol / Verisign. I have spent hours on the phone, speaking to some monkey at the other end on numerous issues - most of which they were unable to solve.

Originally posted by EyeSee
their domains resolve to the correct server so i'm not worried by it

Yes, but that is even more aggravating. If they don't really need the IP because it will actually look at the host name, why in the hell do they refuse to change a client's domain DNS servers because the "IP addresses are incorrect" ?

I don't really understand how their system works.

I hate netsol with a passion they are beyond stupidity!!!!!!!
with regards to the problem with them not mirroring with the root servers is just ridiculous I had a situation with them as well
mydomain.com was registered with gandi ns1.mydomain.com was registered with gandi as well. If you went to netsol and did a whois on the name servers guess what the name servers had a Netsol tag and on top of that they will show up under somebody else's name it took months for them to figure out that they have a glitch on the system that does that with the nameservers.

They are just another way of saying stupid!

So remember folks if you call somebody netsol in reality you are calling them stupid lol :D

verisign in most cases sends out domain name renewal notices very early and often for most domain names, however, I noticed that with one of my more valuable 5 letter domain names, they didn't contact me once for renewal. I almost let this domain slip through the cracks, but thanks to register.com's aggressive campaign to renew the whole world's domain names, I got one of their renewal notices and then went to my registrar (neither verisign or register.com) and promptly renewed my domain name.

Is it possible that verisign would let a customer's valuable 5 letter domain name renewal lapse, so that they could get their hands on it?

In my opinion, the fee that verisign charges for expedited service is a demonstration of pure greed. The only reason that their expedited service is needed in the first place is because their regular service is so inadequate.

It may take another few years, but I think verisign will eventually go out of business. Their treatment of web hosting professionals is what is going to do them in.

I also tell all my clients to steer clear of verisign and their affiliated companies.

Originally posted by Hey It's Me
It may take another few years, but I think verisign will eventually go out of business. Their treatment of web hosting professionals is what is going to do them in.

I'd have to agree with this. In our own case I've personally recommended to some people to just transfer their domain away from NetSol to Dotster as that will make the transfer faster than dealing with some of the 'quirkier' transfers that have happened. It also saves them a packet of money in registrations too.

Greg Moore

The only reason that their expedited service is needed in the first place is because their regular service is so inadequate.

Exactly, it only should take a few minutes for any registrar to make the change and then the usual propagation time (24 - 48 hours.)

Every registrar I have experience with works like that, but not Verisign.

Well
I thought we did not have any domains with Netsol until I got a printed overdue renewal in the post.
Paid the renewal with my Visa card.
2 days later they e-mail me to say the card was declined.
So I paid with my Mastercard.
Same story.

The problem is that the domain name belongs to a major UK organisation and is now 3 months overdue.
Thankfully its still working but my afternoon task is to phone Network Solutions and try and fix it.

Wish me luck....... I may be gone for some time.

Gordon

Originally posted by voxtreme-matt
I religiously hate Netsol / Verisign. I have no joke here, I just like to say "religiously hate."

Hey Its Me - While I'd really love to agree with you about the 'they'll be outta business in a few years', I highly doubt that they will. They simply have been in business too long and have too many corporate customers paying $30 a year for domains registrations that don't know better, along with $300+ digital certificates.

personally, I cringe every time I have a customer that renews with me (via godaddy) that has to transfer. It's always a week-long (minimum) process.

Netsol is loosing about 400,000 domains every month I don't think that they will last long.

its all documented in the status of the domain report :)

bert,

Did you send in the fax to Verisign/NetSol to get the nameservers modified? I just sent mine in yesterday to get this done and have been dreading it. Last time I had to get my nameservers updated with them it took a VERY long time, many heated phone calls and many sleepless nights. Half the people I talked to on the phone didn't even know what I was talking about when I told them NSI have their own private database. Agh, I hope my faxes get noticed and I don't have to call these fools up again. :(

Elena,

Our domain is not registered through them, which is the reason why I am so upset, we change the IP addresses for the nameservers ourselves and every single registrar gets the new info automatically, but we have to go to them so that they can update their own database.

If our domain was registered with them, I wouldn't be so upset; at least it would be justifiable.

Good luck to you ;)

Hi Bert it usually doesn't matter what the IP is because the dns servers will go to the main registrar and lookup the IP there they will not bother with netsol because it has nothing to do with netsol. I have the same situation I just left it as is just changed the settings on my current registrar and everything is working just fine. Just leave netsol they will someday update their database some day but they won't affect you as long as your domain, name servers are not registered with them.

WCSWEB,

I understand what you are saying, however it makes us look bad with customers because they see our IP addresses on our site and when they go to netsol they get an error, then they call netsol and they tell them that our IPs are incorrect.

Originally posted by Hey It's Me
Is it possible that verisign would let a customer's valuable 5 letter domain name renewal lapse, so that they could get their hands on it?I'm not completely certain of this, but I wouldn't put it past them. I watched two names expire last fall, and then go unrenewed for over three months -- and NetSol never released the domains.

Yet, magically, when I inquired about the domains, they got renewed within days -- by the original registrant, mind you. I think in this case, they couldn't stand to let an expired domain go, so they sent out renewal notices again to their clients, hoping that they'd bite.

Another policy I think is ridiculous -- I had a domain come within a couple of days of expiration before I tried to have it transferred to another registrar, and NetSol declined the transfer and allowed my domains to expire. When I complained, they said that unless the domains were in "paid status" they couldn't approve the transfer. Go figure.

bert,

I know your domain isn't registered with them... ;)

If you do a search here you'll find me having a fit about this exact same issue around May of last year. My nameservers didn't get updated with them until June.. took a whole month. My domain is registered under OpenSRS and so I know how annoying it can be to get NSI to change your nameservers when your domain isn't even in their database.

Last time I had to fax them to get them to make the changes... and so I sent them a fax again yesterday because I need them updated again. I know the error you are talking about too. In NSI domain manager it will ask for the IP address and if that IP is not in their little crappy database then the client will recieve an error saying the nameservers are invalid. The client with a domain registered at NSI will never be able to update their domain unless you get the IP updated with them... it's all so confusing to explain sometimes and very frustrating.

Anyway, if you need to see what the host template for faxing them looks like.... enter networksolutions.com as the parent domain name when on their form here: https://www.netsol.com/en_US/makechanges/fax/hostform.html

Then when you get the template copy it to notepad and replace networksolutions.com with your domain. If you put in your domain as the parent domain it will return the error that your domain isn't in their database. That's how I found my way around that issue. Anyway, after you fax them you should be able to get them to update your nameservers. If it doesn't get updated in 2 days call them with the time you sent the fax and that should work. Anyhow, I hope that helps you get them updated.. e-mailing them seems not to work at all and if you talk to someone on the phone without faxing first they are just as clueless. :(

Hi Elena,

Thanks for providing me with the form. That's very kind of you. I already have an "open request" with them and have had it for almost 6 weeks. I will try faxing the form though :)