Serverpeak has been in operation for nearly 5 years now and we continue to offer the very best in knowledgable Australian based server techs and support desk staff. We are an Australian based business with Australian based support technicians based in Australian Eastern Standard Time (UTC+10).

Multiple server management signups coupled with Level 1 support desk plans will also attract a significant discount. Just ask us. :)

Mention this thread and receive a 10% discount on your first month

Support Desk

We guarantee an average response time of 30 minutes with a maximum resolution time of 6 hours. Our primary pricing is as follows:

12 hours per day (8am-8pm AEST), 7 days per week AU$800 (US$625) per month
8 hours per day (9am-5pm AEST), 7 days per week AU$550 (US$435) per month
Startup Plan (8am-8pm AEST), up to 150 domains, 7 days per week AU$300 (US$250) per month


We are also able to offer per ticket pricing for $2/ticket with a commit of 100 tickets per month (ie. $200/month for 100 tickets).
Larger commits result in VERY attractive discounts with an extended dispense period (up to 6 months).

Server Management

Up to 300 domains AU$120 (US$100) per month
Unlimited domains AU$180 (US$140) per month

Our server management offerings include most standard system administration services such as:
* Stock kernel upgrades
* Perform PHP reconfiguration, update or installation incorporating features such as Mcrypt, GD, Curl etc
* Install any available Perl module
* Install custom Apache modules
* Setup backups to an additional server
* Perform server migrations from an older server to another
* Update the server software from official repositories
* Perform other server related software installations
* Emergency callouts during non business hours (up to 3 hours per month)
* Performance tuning
* Much more...

Business hours for our server management offerings are 9am-5pm with up to 3hrs of non-business hour callouts.

Supported Distributions
Fedora Core
Redhat Enterprise
CentOS
Redhat 7.3 and 9

Supported Control Panels
Plesk 5, 6, 7, 7.1, 7.5
CPanel
Ensim
Cobalt RaQ

All clients receive our dedicated support management phone mobile number and inhouse Nagios based server monitoring with email notifications to you of server outages.

We're a small but growing business commited to assisting our clients in maximizing their bottom-line without affecting their support standards. If you are interested in one or more of these offerings I'm happy to discuss a discount for the first month for you to trial our offerings with.

If you are interested please feel free to drop me a PM here or an email direct to stuart@serverpeak.com

We look forward to hearing from you soon,

Stuart Low
Manager