Hi,

I 'm hosting on sitebysize. Today all of a sudden all the sites went down and I got the following message from SBS

"Our upstream provider has recently lost capacity, and we are pressed to make these changes as soon as possible.
We have to put your server down in one hour and it will come up with new IP Address."

I tried to visit onramp and even their site seems down from here and all my sites are down too ...Can some one tell me is this related with the problem of ONRAMP the datacentre where SBS hosts their servers ??
:bawling:

Although sitebysize is not yet.

From looking at the IP assignments the above statement would appear validated. OnRamp is now within a Sprint block, while sitebysize still shows within an OnRamp block. Also, sitebysize tracks through to the same location, but then stops at the last hop.

My sites are still not up. Its down for more than 24 hours. Theres no other notification from even the Sitebysize about this.. Any one here who is the custoemr of sbs and knowing the current status:confused:

Hello

Other hosting companies with Onramp have the same situation. My all windows sites are down for about 30 hours.

In one word they have destroyed my windows hosting business and harmed even my unix hosting business.

I always promiss at least 99.9% uptime and I myself go with the most expensive and best quality hosts to prevent this kind of situations but they destroy my companies reputation easily. :(

I have not received any notification since 24 hours ago. I may decide to stop windows hosting business.

Mac

I am a SiteBySize client who now also sit with a dead Windows server. The situation is hurting our business as well.

I have contacted Onramp (the upstream service provider) for assistance. There response was prompt and friendly.

Onramp did not seem to know of the problem with the IP addresses. They said that SiteBySize was not their client, but rather a client of their client, AS Networks, to whom they are selling bandwidth. I have tried to contact AS Networks but have not received any response.

From here, www.asnetworks.net seems dead as well. To me it seems as if the problems started at AS Networks. Perhaps they are moving to another upstream service provider, in the process throwing SiteBySize and all of us off-line.

Suracha, the owner of SiteBySize, is not answering any e-mail. I think his whole system is down right now. A real pity because his service has been excellent in the past.

I would appreciate any additional details anybody can add. If somebody in the USA could contact AS Networks at 888-643-5867 for clarity, it will also be most welcome.

hi everyone,


Is there all news outhere from sitebysize



I' want to phone them but my english is not good, can anyone phone them ?


Southweb Tower
211 E. 7th St. Suite 1200
Austin TX 78701
United States
Phone: (66) 2447-6001
Fax: (66) 2447-6002

they other site www.bangkokserver.com is online and working ? it is also based in Austin.

NeoTrace Trace Version 3.25 Results
Target: www.bangkokserver.com
Date: 25/02/02 (Monday), 12:47:45
Nodes: 17


Node Data
Node Net Reg IP Address Location Node Name
17 1 1 207.200.50.51 Austin bangkokserver.com


Packet Data
Node High Low Avg Tot Lost
17 146 146 146 1 0


Network Data
Network id#: 1
Onramp Access (NETBLK-ONR-203)
612 Brazos
Austin, TX 78701
US

Netname: ONR-203
Netblock: 207.200.50.0 - 207.200.50.255

Coordinator:
Kissinger, Chad (CK47-ARIN) chad@ONR.COM
512-322-9200 (FAX) 512-322-9200

Domain System inverse mapping provided by:

SIERRA.ONR.COM 199.1.90.2
FIVER.ONR.COM 199.1.90.162

Record last updated on 15-Oct-1999.
Database last updated on 22-Jan-2002 19:55:23 EDT.

The ARIN Registration Services Host contains ONLY Internet
Network Information: Networks, ASN's, and related POC's.
Please use the whois server at rs.internic.net for DOMAIN related


Registrant Data
Registrant id#: 1
The Data in the VeriSign Registrar WHOIS database is provided by VeriSign for
information purposes only, and to assist persons in obtaining information about
or related to a domain name registration record. VeriSign does not guarantee
its accuracy. Additionally, the data may not reflect updates to billing contact
information. By submitting a WHOIS query, you agree to use this Data only
for lawful purposes and that under no circumstances will you use this Data to:
(1) allow, enable, or otherwise support the transmission of mass unsolicited,
commercial advertising or solicitations via e-mail, telephone, or facsimile; or
(2) enable high volume, automated, electronic processes that apply to VeriSign
(or its computer systems). The compilation, repackaging, dissemination or
other use of this Data is expressly prohibited without the prior written
consent of VeriSign. VeriSign reserves the right to terminate your access to
the VeriSign Registrar WHOIS database in its sole discretion, including
without limitation, for excessive querying of the WHOIS database or for failure
to otherwise abide by this policy. VeriSign reserves the right to modify these
terms at any time. By submitting this query, you agree to abide by this policy.

The data contained in Go Daddy Software, Inc.'s WHOIS database,

while believed by the company to be reliable, is provided as is

with no guarantee or warranties regarding its accuracy. This

information is provided for the sole purpose of assisting you

in obtaining information about domain name registration records.

Any use of this data for any other purpose, including, but not

limited to, allowing or making possible dissemination or

collection of this data in part or in its entirety for any

purpose, such as the transmission of unsolicited advertising and

solicitations, is expressly forbidden without the prior written

permission of Go Daddy Software, Inc. By submitting an inquiry,

you agree to these terms of usage and limitations of warranty.



Registrant:

Suracha Suntarasut



Registrar: Go Daddy Software (http://registrar.godaddy.com)

Domain Name: BANGKOKSERVER.COM



Domain servers in listed order:

NS1.BANGKOKSERVER.COM

NS2.BANGKOKSERVER.COM

NS1.SITEBYSIZE.COM

NS2.SITEBYSIZE.COM

The previous information has been obtained either directly from the
registrant or a registrar of the domain name other than Network Solutions.
Network Solutions, therefore, does not guarantee its accuracy or
_____
NeoTrace Copyright ©1997-2001 NeoWorx Inc

Hello again,

In fact I am with exa-bytes.com and this is about 48 hours that they are down.

They have not answered my tickets since 30 hours ago (or more) and there is no announcements.

I am strongly thinking on closing my windows hosting business as I am not able to find a high quality host.

It seems they do not sense any responsibility at all. They even do not bother themselves to send an announcement so that we can be aware of the situation.

Mac

Hello,

We have our Windows 2000 Dedicated Servers from SitebySize. We are now working hard on updating IP address and we need to delay in replying support ticket.


We just received our list of new IP addresses from SitebySize.


Chan

Is there someone with news about SBS ?


Many thanks

Paul

They are back. But this time my server is on the cogent bandwidth. ..and the sites are responding slow..

SitebySize have also just sent me my new IP addresses. However, I'm a bit thick when it comes to the technical stuff :confused: and would be grateful if someone could give me some advice. Sitebysize themselves are a bit too snowed under to respond. I haven't set up my own nameservers, but instead use ns1.sitebysize.com and ns2.sitebysize.com.

Do I need to do anything? or is it just a matter of waiting until their new dns settings circulate through the net and then when surfers type in my urls the site will load up again?

Hi Saxon

SiteBySize has updated all zones on our nameservers. I assume they would do the same for you on ns1 and ns2.sitebysize.com as well.

I think you may sit back and wait now...

Hello

Exa-bytes have sent me new IP addresses for my nameservers.

But you know that it will take more than 24-48 hours for them to propagate.

This is equal to 4 days of downtime.

Mac

New connection on new IP addresses are so slow that I am not able to download a backup of customer access database files.

I tested it with hostpulse.com's speed test. While it was about 34ms delay on ping test from hostpulse, it is now about 120ms !!!

It is also a cognet bandwidth. (trace route shows this).

Mac

It seems like our SiteBySize server was moved to another physical location (Washinton DC?). That will explain the long silence.

All our sites are up again, though access is slower than we are used to. All is fine again, whel at least for the moment.

We are still waiting for an explanation from SiteBySize.

Should engage a training session from Ventures Online on how to do it...They relocate (of course they've had experience) with virtually no disturbance to the customer. Frankly, Rackshack didn't do bad considering the magnitude. But, others....oh my.....

I too have sites hosted with SBS. I was wondering if anyone had suffered any data loss with the new servers. I still do not have gotten my sites back online.

My data was there but exa-bytes says that sitebysize have moved their servers to new location without prior notification and as the speed and quality of new connection is bad they are moving to a new provider.

I myself have requested for a refund for this month's period (starting from 22Feb) and I have moved customer sites to a new server.

New connection has a 120ms delay (tested on hostpulse) in comparison to previous 34ms. As I told later i was not able to download files (at least my own files) as connection was very slow.

Mac

This is weird.

I do a traceroute, and everything still points to SBS being at onramp datacenter.

I have one site accessible right now, and it is on the same IP that it was on 4 days ago when all the sites were working....

I wish SBS would update everyone.

I have had to change my dns server's IP address, so that means all my sites are broken for 2 days while the new location propagates around the net. No explanation about why that is necessary.

So without any forewarning, or explanation afterwards, my business, and my clients' businesses are stopped for 3 days (Sunday plus the 2 days since they told me I had to change) .

SBS have a great package, good setup etc but really terrible communication with their users. I have had a billing problem since Dec 19 and more than 30 emails to the billing address and to the webmaster address has not brought a single reply. So they haven't been paid. And they won't either until they answer my question. They dont seem to care.

It's a good host to be on, but I do wish they would pay more attention to keeping the customers in the picture. I am looking really stupid here not having ANYTHING to tell my clients when they call to tell me "my site is down".

Cheers,
Mike Kear
AFP Webworks
Windsor, NSW, Australia

Fire up their domain and you get:

This domain is temporarily unavailable.
Please contact Onramp Access accounting billing@onr.com
or call (512) 322-9200 for further information.

Does this look like someone not paying their bills?

This domain is temporarily unavailable.
Please contact Onramp Access accounting billing@onr.com
or call (512) 322-9200 for further information.

ASNetworks.net shows the same

It gets more and more curious....so...lets see what we know....AS Networks was located at OnRamp....sitebysize was a customer of AS....exa-bytes was a customer of sitebysize.

No one announces anything in advance or even shares any information now....all we know is all were down...some sites are now accessible somewhere else....sitebysize can't be reached...don't know about AS.

Possibilities...AS skipped....left others high and dry...but why no comment by sitebysize then...what is the real relationship between AS and sbs....poor exa-bytes...they are the only one communicating at all.

I would recommend all Windows users consider some of the few reputable Windows hosts....yes, they are more expensive, but that goes with choosing to host on Windows....a couple Handyhosting....Rackmy....or if you liked where you were...why not call Onramp and see what they will do for you.

This domain is temporarily unavailable.
Please contact Onramp Access accounting billing@onr.com
or call (512) 322-9200 for further information.

ASNetworks.net shows the same

It gets more and more curious....so...lets see what we know....AS Networks was located at OnRamp....sitebysize was a customer of AS....exa-bytes was a customer of sitebysize.

No one announces anything in advance or even shares any information now....all we know is all were down...some sites are now accessible somewhere else....sitebysize can't be reached...don't know about AS.

Possibilities...AS skipped....left others high and dry...but why no comment by sitebysize then...what is the real relationship between AS and sbs....poor exa-bytes...they are the only one communicating at all.

I would recommend all Windows users consider some of the few reputable Windows hosts....yes, they are more expensive, but that goes with choosing to host on Windows....a couple Handyhosting....Rackmy....

I'm still hopeful that SBS will come back up. The ip addresses they gave me for my DNS are responding to PING and the trace route shows they're connected to cogentco.com (My ip is 66.28.206.162) So I think they are in the process of moving to a new physical location and if we sit patiently it'll all come back up eventually.

Is that a fair assumption do you think? Even if someone has not paid a bill somewhere, it looks like SBS is going to be set up eventually in this new location.

YES? Or am I clinging to a pipe dream here?

Cheers
Mike Kear
AFP Webworks,
Windsor, NSW, Australia

They may well come back up, Mike.............but what does this tell us :(

TO move my sites is not a trivial thing. I'm using SQLServer and ColdFusion. Therefore to just move the sites somewhere else I have to find a host offering those features, and offering them on a reasonable basis from a business standpoint. When I moved to SiteBySize it took ages to find a company that would do all the things I needed. If i have to move, I'm looking at a significant exercise. To redesign the sites so they dont need either SQLServer or ColdFusion is a major operation for me.

Therefore I would prefer to let SiteBySize come back up and my sites work again, then I can evaluate whether there's any long term threat with being on their system.

On the other hand, if they're not going to come back up, then I dont want to be wasting valuable time now waiting.

Cheers
Mike Kear
AFP Webworks,
Windsor, NSW, Australia.

I have an email from SBS at last. Here's what he told me (edited slightly to correct faulty english):


Our provider terminate their services without or almost without warning. They were out of the business.


Our E-mail system is not stable since we change Network/IP, we may miss some of your E-mails. We were almost completely destroied and it will took us few days before things will be in place.


Please apologize me for this short explaination, we will try our best to response and keep you up again.

_________
Regards,
Tech. Support


So that means moving their system to a new physical location or alternately a new set of ip addresses from the same building. I guess they are up to their asses in aligators getting this all set up again. But at least it means I can now tell my clients that their sites are down and broken but they will be back up again. Prior to this I couldn't tell them anything.

Cheers,
Mike Kear
AFPWebworks
Windsor, NSW, Australia

Mike, thanks for relaying the message form SiteBySize. We have not heard from them yet.

We had our account up and running again last night 18:00 GMT. This morning it is inaccessible again. Maybe the aligators ate the cables.

I have a feeling we are in for a bumpy ride...

What we learned from SBS is their up stream Network Providers are out of business without any prior notice. The network we are now using is a backup network. More new network providers and connections will be added in the coming days.

If I am not mistaken, Mr. Suracha is now in US and working on to get the problem solved ASAP.

All this is what we know. :(

Right now, I'm acting on the basis that the pain of hanging in with SiteBySize and working through the relocation with them is going to be less than the pain of pulling up stakes and moving again.

They have a good deal for resellers, and they have a good suite of software - they keep it current, which is more than you can say for plenty of other hosting companies I've worked with. Their stuff works as advertised most of the time, and all I can really fault them for is having a dubious company up the line and for being a little bit slow on the communication with their customers

Thinking about it now, I think the reason they were slow on telling us what's going on is they were fighting those alligators all around the place, and struggling like hell to get it all up again and really didnt have time to handle email. Fair enough. I think I'd be the same given the same circumstances.

So... in summary, now that I know what's happened, I'm prepared to stick with them and help them get up again. Provided it doesnt take too long to get going.

Cheers
Mike Kear
AFPWebworks
Windsor, NSW, Australia

What should i do stay with SBS ? or moving to another host, if moving who ? It must W2k,

it is also verry slow now ping is a way over 200 ms before i'had arround 100 ms i'ping from a location in europe.

can anyone advice.


Thanks,

Because they seemed to have a good provider two levels up with Onramp...just trouble in between.

I have heard from the owner and brother of SitebySize. They have been dudded by a company up line from them, and they have moved quickly to disaster recovery.

In quick time they are setting up afresh, and while this whole thing is very annoying and troublesome and is causing a lot of heartburn to my company, I cannot see how SitebySize can be blamed for anything.

I recommend that everyone just stay put for now and let SitebySize get re-established and see how things go after that. I'm going to stay put. The current downtime is a pain in the neck (and other places) but it would be a lot more hassle to move, and who's to say it wouldnt happen at the new place.

Cheers
Mike Kear
AFPWebworks,
Windsor, NSW, Australia.

You may be right for wait a while and seen how things happen.


Thanks for you reply in those bad days

Hi All,

I have not luck at all!!!!

After several months struggling with cosmotek.net support, I decided to move to sitebysize and now my site are all down.

Are SiteBySize changing for good?

This is completely unacceptable, I am still waiting for the IP and any response.

:-(

As far as I know, you only need new ip addresses if you're using your own dns servers. If you use theirs, they'll work fine as soon as their dns details propagate around the net.

They sent me my ip addresses for my dns servers and I have updated my domain details at my domain name company. It's just a case of waiting. If you used dns.sitebysize.com then it should be up today or tomorrow and you're away again, no problem.

I have checked my sites and they are all still loaded up ok I think they just carried the server box to the new location and hooked it up again, so whatever was loaded there will still work. Or ought to anyway. I think.


If you think you need new ip addresses, perhaps they forgot you in the rush to get everything working again. I suggest you send a reminder to support@sitebysize.com and ask them for it.


Now I sound like I am their support person!


Cheers,
Mike Kear
AFP Webworks
Windsor, NSW, Australia.

Hi Mike,

Thanks a lot for the info!

I noticed that your site http://www.afpwebworks.com/ is up and running. Do you have it with SiteBySize?

Regards,

Jose

Thanks for letting me know it's working, jfebus! That's a big relief for me. Yes it's on sitebysize.com along with some of my client's sites. My biggest clients are not affected by this as they have their own servers thank heavens.


The site's not working from here yet. I guess you are closer to Texas than I am. (That's not hard. Almost the whole world is closer to Texas than I am!) Perhaps by morning it'll be going ok.


I guess we're nearly all through this hassle.


Next up is a few days of frenzied testing testing testing and more testing to make sure everything works.

(sigh)

And i was SO looking forward to finishing off some development projects this week.

Cheers
Mike Kear

Hello everyone,

I have spent last 48 hours on reprogramming every ASP file into PHP, exporting access and MS-SQL databases into MySQL etc :D

I am not sure I am interested to continue windows hosting. I posted an advertise in "Web Hosting Requests" here in webhostingtalk for a high quality windwos reseller account but no one even replied. It seems there a few windows reseller hosts.

Mac

Hi Mike,

In fact I am closer to Texas!!! I am in Puerto Rico!!!

My SBS sites are still down, is this because I use their DNS?

Should I use my own DNS to avoid problems in the future?

Regards,

Jose


PS:Any news?

Well I think Mike is right...SBS has always been good and prompt on their support...personally suracha had been very helpful on all the issues..They were planning for big plans for resellers to be launched on 9 march while all this stuff happenned..& except communication problem i really do not blame suracha or SBS for all this..The only thing SBS needs to improve is to bring a forum or an announcement area where instead of individually mailing or replying they could post and keepp their resellers updated..

In the present state of crisis..If it had been me instead of Suracha..perhaps i could have never been able to manage the things the way he has been able to

I think I'm gonna stay with him..He has been helpful and what that has happenned has not much to do on suracha..Imagine you have server in a country far away from your country...your datacentre plans to shut down what would you do.?? If I'm not wrong sources indicated that Suracha immidialty flew to US to get the things sorted out and in just 2 days he made the things come up....after wittnessing the complete episode I see that they have done their best to make the things up..yes the things were down for 2 days..but was SBS to be blamed for that...NO ..

I still have confidence in them :)
We are waiting for you to be up SBS

Finally my sites are BACK!!!
I think they have made an excellent job, but they should have a forum in theor web site to keep us informed.

They provided with new IP for my private nameserver, but I can't seem to get to my site for admin using the Ip they gave me.

What I get is a Windows Network prompt.

I am the President of Onramp Access, Inc., the old upstream provider for AS networks. We disconnected AS Networks yesterday for non-payment. We gave ample warnings to AS Networks before disconnection. I'm sorry, but we simply cannot afford to give free service away.

Our network is fine and has not experienced any problems whatsoever. We ourselves have hundreds of co-location, hosting customers and none of them have lost service. Please stop posting messages that say my company has "something wrong" with it. We simply did what every one of you business people would do, we stopped providing service to someone who wasn't paying.

I wish we could have warned AS Network's customers prior to the disconnection. However, we have no idea who their customers are, or what their contact numbers are... we simply sold AS Networks bandwidth.

My SiteBySize sites are back and I noticed they appear faster. The change was for good!!!

Hello chadki,

Thank you for been taken care of this issue seriously. I have a small request. Is it possible for Onramp Access to remove this "Please contact Onramp Access Support " on all ourold IPs for temporary? Because we still have lists of domains which is still not propagated.

I will be really appreciate if this is possible.


PS: Is anyone have any contact Tel# of Mr. Suracha, I called their Office but looks like his staffs can't really help. I need to talk with Mr. Suracha Personally.


Sorry ... I am in rush. :(

Hello ksstudio

This is Mac from Webkar.com

Have you been able to contact owner of site-by-size ?

Let me tell that it seems their own servers respond very fast but your server is so so slow that I was not able to download a backup of my sites.

I think they have limmited your server's bandwidth or your server is not on the same backbone as their own servers.

I am ver very sorry about your company exa-bytes.

In fact its services was even better than sitebysize. Chan was very helpful. Server was very fast and ping time was excellent.

I was very happy with exa-bytes and I wanted to remain there for a long time before this ...

I wish success for your company and I wish you can back up your previous reputation in windows hosting.

Mac

My server's not back up yet, and it looks like we're in the new nameserver IP propagation phase so it may be a while yet. I read with alarm (!) that some of the relocated servers are performing very badly, but others are doing well. Do you mind telling me what IP blocks you're in, bad and good? Mine is 66.28.206.158-161.

(I just move 18 domains to SBS last week, with another 19 to go. My credibility is lower than dirt at this point.)

Fun, huh?

My nameservers with SiteBySize was up earlier this week but have been down again since yesterday. Although the actual server is up, most of the domains hosted on it is not accessible.

SiteBySize is still not responding to e-mails and leaving telephone messages does not help either. This simply cannot continue.

Does anyone have advice:
* In the short term: Who can I contact for prompt assistance at SBS?
* In the long term: I have lost confidense in SBS. Agreed, they did not cause the problem, but their support is non-existent. Isn't support what it is all about?

Mac from Webkar.com, did you manage to contact SBS?

I hope someone can help.

Originally posted by stefaans
Mac from Webkar.com, did you manage to contact SBS?


Sorry, I did not succeded.

Finally I requested a refund from revecom and they just issued a refund for my last month and actually I have left their services.

We will not return before I can be sure that their service will be a quality service again.

Mac

actually I have left their services.

OK, so what are the alternatives? Where have you gone Mac?

Well...no updates till now. from Suracha.. :mad: I was thinking to stay with them but it even after 7days my MSSQL can not connect and my sites using MS SQL are down still :(
I'm going for a Managed dedicated server now. In case you'd like to share the server with me you can mail me at designtemp2000@yahoo.com

Our SBS server has been working fine during the week since the big outage. It suddenly went dead yesterday abd has been down for several hours. Is it just ours, or are all SBS clients down again?

As was the case during the big outage, there is no word again from SBS. I would love to hear from other SBS clients.

Hi,

All my domains went down for about two hours but they are back right now!

Regards,
Jose

All my sites have been down for 24 hours and I am NOT HAPPY! I have a client saying that he's going to take 3 domains away from me and not only that I'm not going to get the other 15 he was about to bring me either.

And no word from bloody SBS. It would be bearable if they'd only let us know. It's not all that hard. My ISP is quick off the mark telling their clients what's going on. They always let us know in advance if they're going to pull something down for upgrade or fixing, and if something breaks they first of all let us know it's broken and they're working on it, and when it's fixed they apologise and say what the problem was. Dealing with them is easy.

SBS on the other hand won't communicate at all unless you prod them really hard.

If I lose this client and these sites, I'm going to be REALLY FURIOUS. I think as clients of SBS we have a right to know what's going on. I have supported them in the past, recognising that they had a bunch of problems to deal with but this is starting to become a habit.

They'd better have a good explanation is all I say. I'll

cheers
Mike Kear
AFP Webworks
Windsor, NSW, Australia

SBS has just sent me e-mail saying

"We didn't experience any problem on server but we have e-mail queue problem, we may answer your question quite slow base on queue problem on SMTP server."

Well, my experience was very diffferent from what SBS claim. I couldn't even PING the IP addresses.

I have noticed ,in less than a month as their customer, that their support response time is really weird! Sometimes they answer in just 2 minutes and sometimes 10 hours.

I think SBS comprises a few people only. They are sincere and keen on helping you.

When things work well, there support functions well. However, when they have problems, they can simply not keep up.

I also run a small hosting company and understand the situation. But the SBS problem is all getting too bad.

My sites are back up again in the nick of time. The client was about to call me to say he's moving elsewhere.

It's late evening where SBS are, and I can't believe they havent known there is a problem. My sites were dead as a dodo. I could ping the DNS, but not the sites. Email traffic was flowing for some of the time but not all the time.

I'm willing to be convinced, but it's going to take more than just assurances now.

And I have had an issue with their accounting people since Dec 17 that I can't get anyone to respond to. IF they want their money from me they will eventually respond. I can't even get the accounts people to answer the messages. Or even a PAY UP message, which would give me the opportunity to say "Oh well now I have your attention, here's my issue ..."

I'm a patient and tolerant guy, and i can forgive a lot of things. It's far easier for me to stay where I am than up-stakes and move everything, but I can only be pushed so far ....

Cheers,
Mike Kear
AFP Webworks
Windsor, NSW, Australia

Mike, I feel exactly like you do. The only difference is that I have not yet had a payment issue with SBS.

Your experience with SBS is similar to mine with M6.NET. I tried them from November to January but eventually gave up. As is the case with SBS, their service would excellent until the moment the TIHS hits the fan. Then their wheels would come of and you would get no response from technical support. I cancelled M6.NET in January and still have problems with refunds after they continued charging my credit card.

In both the cases, SBS and M6.NET, I feel client service is very vulnerable due to staff limitations. If it wasn't for that, I would have recommended either SBS or M6.NET (based in Australias by the way) to anybody. Right now I can't. Both of them is a bit of a gamble.

(I hope none of MY cleints ever read this, because we are a small company ourselves:cartman: )

I had a call tonight from Thailand - Mr Surchai called me and told me of their plans.

I am sure now that if they do what he says we have a really good hosting company. they've moved to Washington DC and have a new supplier of bandwidth - as much as they will ever need and more.

They are adding servers galore and are going to spread the sites over more servers, which means reduced traffic on each box.

The hiccup today was caused by a user running a stupid script and they are going to put some restrictions on the kinds of scripts users can run without referring to support first.

Seems like a good thing to me.

Cheers
Mike Kear
AFP Webworks
Windsor, NSW, Australia

It sounds promising. However, right now I have a greater need for better communication from SBS's side. I like the idea of more servers, but would also like to see more keen support people, some of whom should keep the communication channels open during problem times.

Surchai also told me that they had heard the message about communicatoin and soon as they beat the crocodiles back a bit, they'll get back to draining the swamp.

In other words improved communication with clients is also on their list of things they must do.

We'll see. I hope so .

Cheers
Mike Kear
AFP Webworks
Windsor, NSW, Australia

They need to add a forum to their site.