I need PerlDesk 1.5, but unfortunatelly I can not get it from perldesk.com because the owner used more bandwidth than expected.:)
Could you send it to me?

Thanks!

Hey

You should be able to get to the site ok now :)

Cheers

John

Originally posted by hardweb
I need PerlDesk 1.5, but unfortunatelly I can not get it from perldesk.com because the owner used more bandwidth than expected.:)
Could you send it to me?

Thanks!

Tells you something about the quality of the script :)

Thanks a lot. I got the script.
Nice job John :)

Hi,

I tried perldesk and was quite disappointed with it. Fifty percent of the links generated apache errors and had be clicked 2-3 times before they brought the right page up.

We invested in Kunal's PHPSupportDesk (http://phpsupportdesk.com) and have never looked back. Plus he has just released v1.41 and it is awesome! So much so that I bought another and run it on our reseller support site. It's $150 a shot, not cheap, but you are buying an incredible piece of software that will never let you down, is light on the server and is totally stable. Now with the site integration capabilities in v1.41, plus the email to desk feature and the abilty to use external databases for client's user/pass, it's smokin'!!!:smokin:

If you need a trouble ticket system, get it ----->>http://phpsupportdesk.com, it rocks. :)

No problems so far :)

Originally posted by NexDog
Hi,

I tried perldesk and was quite disappointed with it. Fifty percent of the links generated apache errors and had be clicked 2-3 times before they brought the right page up.

We invested in Kunal's PHPSupportDesk (http://phpsupportdesk.com) and have never looked back. Plus he has just released v1.41 and it is awesome! So much so that I bought another and run it on our reseller support site. It's $150 a shot, not cheap, but you are buying an incredible piece of software that will never let you down, is light on the server and is totally stable. Now with the site integration capabilities in v1.41, plus the email to desk feature and the abilty to use external databases for client's user/pass, it's smokin'!!!:smokin:

If you need a trouble ticket system, get it ----->>http://phpsupportdesk.com, it rocks. :) Nice ad.

If you had problems with PerlDesk; you probably had a problem understanding installation.
Sometimes things are too easy.

Software doesn't have to be expensive to be able to suit your needs. :rolleyes:

I don't see how your post was intended to address the originator's request.

Originally posted by Myacen
Tells you something about the quality of the script :)
If you are refering to the quickness in which John responded to the posted problem of not being able to download from the site - you are correct; this is the way he supports his free scrript.

If this was a slam on the product, you know not what you speak.

He hosts his own website, and runs a very active vBulletin script on the server. If he exceeded his bandwidth allotment, it was most likely because the script is being downloaded by many more people than he ever dreamed would, or his board is generating much more traffic than he imagined.

It's certainly not because the demo on the website is exceeding the site's bandwidth.

Now I'm not sure what you meant by your comment, so if I missed it, I'm sure you'll clarify.

-t

I highly recommend PerlDesk and would happily pay for it if it wasn't free because it is of a good quality. I've not noticed any major problems in the newsest version and the templating system is one of the best I've seen.

Overall, I think you should download it and give it a try.

Thanks guys..

Apologies about the site being down this morning, this was because it went over its allocated bandwidth limit in WHM.

It had a big jump in downloads over the past few weeks, and the forums have been much busier lately so the bandwidth went slightly over, it has been increased so there shouldn't be any more probs.

Thanks

John

Originally posted by SoftWareRevue
Nice ad.

If you had problems with PerlDesk; you probably had a problem understanding installation.
Sometimes things are too easy.

Software doesn't have to be expensive to be able to suit your needs. :rolleyes:

I don't see how your post was intended to address the originator's request.
Not an ad. I am no way affiliated with this company. PerlDesk does not integrate well with Plesk, ask any host that has tried.

Sometimes things are yoo easy? Nice sarcasm. And no, software doesn't have to be expensive but true quality rarely comes free. I think our programmers are probably laughing at your comments about installation.

This thread evolved a little from the originators initial request and just added my experience with this system and ticket systems in general.

I guess the PerlDesk would do for resellers trying to keep their costs down and have just a few clients. But for a host with a network of servers, supporting hundreds if not thousands of clients then it isn't up to the task. Plus it isn't customisable so I doubt it has that much appeal to a host that just spent 5 grand on a site from PixelBrick. ;)

John, I'm not trying to slam your product. We tried it, it didn't perform for us and lacked features. That's not to take anything away from it being a good product with obvious wide appeal. :)

I wish you luck in developing it further.

Actually I installed it in under 10 minutes and customized it to the look of a website in a few hours *shrug* Just lucky I guess :D

Kunal's script is a quality product though and worth the money - all depends on what floats your boat.

Group hug time as this thread's got a mean vibe man... *peace*

Greg Moore

Hi Greg,

My comments were just about my experience with the script. We use Plesk and it just caused a major headache. I see you don't run Plesk but if you did, you'd see.

Plus, I couldn't find the helpdesk on your site. :confused:

PerlDesk is probably the most popular desk out there, so that means something.

Yep, I understand. Control panels have a habit of making things 'quirky' for some other scripts at times.

It's installed elsewhere. The poor old akashik.net site's a bit tired and worn after all this time and a new site is in the making - once I get a few other people's sites out of the way :)

Greg Moore

No actually I recommend it, it's great :) (It was supposed to be a compliment)

Originally posted by NexDog

Not an ad. I am no way affiliated with this company. PerlDesk does not integrate well with Plesk, ask any host that has tried.


:wavey:
No problems here.
I used the super sloppy plesk beta that John created a few months ago and it works fine with a couple changes.

To all those that may be turned away by nexdog's comment, I'd suggest waiting a couple weeks (*hint hint* John) for the PSA version to be released.

-Dan

Originally posted by thewitt

If you are refering to the quickness in which John responded to the posted problem of not being able to download from the site - you are correct; this is the way he supports his free scrript.

If this was a slam on the product, you know not what you speak.

He hosts his own website, and runs a very active vBulletin script on the server. If he exceeded his bandwidth allotment, it was most likely because the script is being downloaded by many more people than he ever dreamed would, or his board is generating much more traffic than he imagined.

It's certainly not because the demo on the website is exceeding the site's bandwidth.

Now I'm not sure what you meant by your comment, so if I missed it, I'm sure you'll clarify.

-t

good program = many downloads = run out of bandwith :)

I like PerlDesk and I like John :D
Never met such a humble developer before, sends emails like you actually PAID for the product:) Even apologises if he has to send an additional email to correct something!!

Originally posted by queensoul
I like PerlDesk and I like John :D
Never met such a humble developer before, sends emails like you actually PAID for the product:) Even apologises if he has to send an additional email to correct something!!

Believe me, most PAID products don't do that either :)

Damn, I wasn't aware that there was a special Plesk version......:o

Originally posted by NexDog
Damn, I wasn't aware that there was a special Plesk version......:o
I don't think it was ever really released publicly since it was a beta. It is a very simple hack that john did, that ties into the PSA DB for user information. That's really about the extent of it. He is supposed to be working on a real PSA version in the coming weeks once things have settled down with the 2.5 release.

-Dan

I highly recommend PerlDesk we uesd it for quite awhile now and love it. If you need support John will help you. We're running the newest version right now and love it. John, keep up the good work :). I'm loving PerlDesk.

For those boosting PHP Support Desk explain to everyone what exactly boosts it above all else? That's something that I can't understand, you say how great it is, but really what unsurpassable features does it have that perldesk lacks?

I have nothing against Kunal and I think he's a great programmer, and I might have bought PHP Support Desk until he started encoding. I have no problem with protecting your code, but if I purchase a product written in perl or PHP I may want to see the code, I just can't purchase something on the basis that it's "probably" coded well.

Besides that, Perldesk is $150 cheaper then PHP Support Desk (and no one said for upgrades/support it's $150 a year). For example I'm a part of a group that is developing a GPL Control Panel (I won't advertise :D). Ensim and Plesk could very well be better, and for the first little while it probably will be, but you certainly won't be paying as much (or anything for that matter).

Sorry about the rant there, but advertising a commercial product in a thread about a GPL helpdesk kinda ticked me off... It's frustrating when people think price is a direct comparison to quality.

Nothing against you Kunal!

I use perldesk and I am very pleased. If it would cost 50-100 $ I would have paid this - without a second thought. And: I have tried many commercial scripts before I decided to go Perldesk.

kosmo