Hi Everyone

I've been using Hivelocity's new ticketing system for some months now - and I've found it to be very good.

It's been easy to keep a track of all the history of my questions.

So, that combined with their online chat - I'm very happy that I'm able to offer real time 24/7 support to my local Australian hosting clients.

cheers
Barnaby

Are you saying that they are offering live chat/support to your clients directly as well 24/7 ?

Sounds great!

I love it too, these guys keep finding ways to give better support. I love the live chat it is a real time saver, and they are always there even on christmas.

Its nice to hear good things regarding support for a particular hosting company. Thanks depalma for the information based on your experience :)

Please feel free to let us know if there are any more upgrades you think we should make to our support system to make doing business with us easier.

Great job HiVelocity keep up the good work.. I do have one suggestion , how about an emergency escalation email address that only goes to the top techs ? Just a thought.

We already have such an address it is escalations@hivelocity.net.

you guys really are on your game , thanks again and keep up the great work.

I tried out their support ticket a few nights ago to get a package installed on my vps plan and it worked great! I think I have made my choice!