I think I've finally found a good virtual plan that meets all of my very specific needs. It's not cheap, so I want to make sure I'm getting what I pay for.

A good fit with my technical requirements, plus a good reputation for customer support is leading me to CrystalTech. I should emphasise that responsive technical support is the most important factor for me -- my clients get brutal when my site is down, so I can't wait patiently for answers.

Before I take the plunge, any bad experiences out there with CrystalTech? Specifically, has anyone been inconvenienced by lapses in quality customer support?

Thanks.

I have previously had test accounts with a couple of their resellers. Network performance is excellent. Just pinged with an average of 58.8 MS and no packet loss. They seem a reasonable Windows alternative.