Hello,

Would like to post a review on ThrillHost.

Been with them for 7 months, reseller web hosting.

Server Uptime: 99.9% AS STATED on their web site. NEVER WENT DOWN.

Customer Support: 24/7 AS STATED. They will send you a reponse no later than 2-3 hours.

Overall very pleased with MIdPhase, placed my company in good hands :)

Highly recommended thier services, pay the extra bucks, because they are worth every dime! Upgrading next month!

Thanks for your review, whats their url ?

www.midphase.com ? lol

Either that or www.thrillhost.com .

I'm with midphase/thrillhost too and unfortunately I haven't experienced the same level of service as you. Count yourself lucky my friend :)

Contradicting reviews, this should be interesting.

Thank you ITSconcepts for the review.

NEVER WENT DOWN.That would be 100% uptime. ;)

BTW, how did you monitor uptime?

Originally posted by ldcdc
Thank you ITSconcepts for the review.

That would be 100% uptime. ;)

BTW, how did you monitor uptime?

I did not monitor it with a software or scripts, I usually check all my web sites daily, and have never found a web site offline for more than 5 minutes?

One time, they said "server upgrades" because web site went down for about 5 minutes.


Originally posted by KeithMcL
I'm with midphase/thrillhost too and unfortunately I haven't experienced the same level of service as you. Count yourself lucky my friend :)

What did you expeirence? Customer support server problems?

LOL, I've been with Midphase since 2003 and it's never been this bad before. Constant "Billing" problems, not enough support in the billing area. Forums are no longer online..? My server is currently down and I am a reseller... :) fun life huh... I will be moving on but need to find a good company.

When I first joined there were only 3-4 guys with great support, I think they're growing too fast..?

Zak and Dan are a good bunch of guys, have you tried talking with them about these issues? They typically get things handled right away when there are issues.

Yep, those guys are aware of the problems. Dan is usually in billing but again, they're bogged down. Just found out that they're currently having network probls.

Zak and Dan are good guys, but it doesn't make up for the overload of new customers and lack of support in the billing areas. They've said that they have added more support, but it wasn't in billing.

When they double billed me, instead of a "Refund" they would only credit my hosting account. This isn't that serious but it's actually the second time it's happened and I had to call their attention to it.

I had some billing issues with them but technical support is great at midphase/thrillhost. They are very kind and always helpfull.

Interesting. I don't really thing 7days is great. And if I overcharge a customer I do a full refund. Anyhow, I am not here to slam a company... just my truthful experience :)

At last! A success story. Great to hear it. Thanks.

Matt

Interesting. Anyone else care to comment on their overall support? Response times? Etc?

I just ask because one of the guys who works here has been trying to sign up for 3 days now. He asked a couple of questions and waited 48+ hours for a response (NOT weekend), and even reminded them several times in that period.

I know it's sales and not support, but you'd think they might be a bit hungrier than that. Then their anwers, shall we say, left a bit to be desired.

Naturally he's a bit worried now that support might be the same. Any experiences?

I agree their technical supports has been fine! My Server has been down twice in less than a year. after the second time they switched me to a new server as it was also slowed. The new server fixed the problems. NOW, on to their billing department. Both me and my friend I referred have been billed extra. Me double and Him triple. it has been 2 and a half months since I brough this to their attention and they either send it to their "Billing deparment" and stop responding or respond with flase promises. After I thought we had the problem resolved the credit never went through in the 10 business days they promised and when i contacted them the response was we have a note here that says we credited your account in Dec. which they didn't even after someone previously stated they had found the problem and a credit was coming just 15 days earlier.

I've been there since 2003 and back then they were great. Now I just bought my own server and once my domains are transfered I am running out of there as fast as possible!

If sales ignores you imagine how the support will be as a customer.

Here is their forum: http://www.midphasetalk.com

BBB Report Below:

http://www.chicago.bbb.org/commonreport.html?bid=33001375

Wish I had more positive stuff to say.

This is all extremely disappointing. And yes, another day passes waiting for a response from so-called sales/billing. Our man here has money burning in his pocket, and they just don't look interested - at all.

It looks very much like someone just browses the sales emails once per day, and that's it. That's how it looks, because on each day our guy has responded within minutes of their communication, and then - well, so far it's looking like 24 hours if we are very lucky.

That's useful Mdterp, than you.

I recall a guy on here called MidPhase-Dan who used to reply to these sorts of threads. It looks like even he's disappeared now. The evidence is starting to suggest that they have serious issues, and that we should stay well away. Pity.

Anyone having trouble can E-mail me at dushman@midphase.com and I'll take care of them.

The BBB record was an oversight, we apprently have a few complaints with them we have failed to address. I am personally doing that right now. We're also going to join the BBB's Online program shortly. Take care.

Anyone having trouble can E-mail me at dushman@midphase.com and I'll take care of them.

Wow Dan, don't you think that's a little misleading considering the way you are "taking care" of my issue?

For others reading this, here is the summary:
- I've been with midPhase for some time now and am starting up a small web design co. I've been pleased with their hosting (especially tech support) and so I signed up to be an affiliate because I was planning on recommending that those I am designing for use midPhase. (Affiliates also get a $65 commission for each person who clicks through their site and starts a hosting account.)
- After wading through their problems with the sign up system I finally got an account. Then I tried to get into contact with the affiliates department for OVER A MONTH with absolutely no response. (Methods: affiliates email, dushman@midphse.com email, livechat, support tickets, and phone calls - all of these received no response to my very legitmate questions.)
- One of the questions I had asked was if people used a discount coupon code to sign up would that eliminate my $65 commission?
- During this time I had my first two customers sign up through my site. (They were friends so I tried to stall them as long as possible until I could get some answers but couldn't any more.)
- About a week after my friends signed up for accounts Zac finally responed to one of my tickets. My last post to that ticket said something like "I thought midPhase was all about support, why has it been almost a month and a half with no response?". Zac's response to that was "All about support? This is the affiliates department." Which surprised me, to say the least; I was under the impression that a good company provides support to all their departments - in particular those that involve people who are actively recommending others!
- He also informed me that because the two customers had used the discount code (worth $40) that I would not get a commission for either one. I asked him why he hadn't given me that answer when I had asked, i.e. before they signed up, and he never answered. We went back and forth a little while with him saying "I'm sorry, but there is nothing we can do" and me responding with "why?" and then finally Dan took over and told me that the affiliates department lost money on most accounts recommened by affiliates so they could not take a further loss on these.
- I was not happy at all with that response, of course, but I understood and said at least they should give me the difference between my comission and coupon discount (i.e. $65-$40 = $25 per account) so they would be loosing no more money than normal.
- That was March 6th. I have heard nothing since except that last week when I tried to check my ticket again the whole ticket system had been shut down and they are now using a new one. Of course, they didn't transfer my two month long ticket over to the new system so I had to open a new ticket and am again waiting for a response.

So again, Dan, please try an be more complete with your answers. Purhaps you should have said: "Anyone having trouble can E-mail me at dushman@midphase.com and I'll ignore them for a while and then do a little as I can to help them and if that doesn't work, go back to ignoring them."

NEVER WENT DOWN.

Originally posted by ITSconcepts
I did not monitor it with a software or scripts, I usually check all my web sites daily, and have never found a web site offline for more than 5 minutes?

One time, they said "server upgrades" because web site went down for about 5 minutes.


Hmmm, :)

Just thought I would share my current conclusions about midPhase:

Their affiliates department is brand new and they are definitely working out the bugs. I would recommend giving them a few more months to get things figured out before signing up with an affiliates account.

However, as I said above, I have been with midPhase now for some time and am still actively pointing people to use the host. Their tech support is the best shared hosting support I have run across yet. And IMHO that is the most important piece when it comes to shared hosting. I have not had any major billing issues so I can't speak to that but all my general billing questions have been answered very quickly.

Ken

Originally posted by midphase-Dan
Anyone having trouble can E-mail me at dushman@midphase.com and I'll take care of them.

The BBB record was an oversight, we apprently have a few complaints with them we have failed to address. I am personally doing that right now. We're also going to join the BBB's Online program shortly. Take care.

Dan,

Even if you sign up with BBB.org, it is not going to help unless you, yourself take care of the problems with your own clients. BBB.org is a fake organization and it was proved to me when I filed a case against www.rentacoder.com and found out that they were nothing, but a BUSINESS out there. I had wrongly believed in BBB.org's "claimed" fair business slogan and signed up with a company that showed their logo. Now, any company that shows the logo of BBB.org, i simply refrain from doing business with and always warn others.

Amir,

We do take care of our customers. A point you're missing is that we have a lot of
customers and it is impossible to keep 100% of the happy, as hard as we try it is
just not something that can be done.

We do our best to keep everyone happy... Some people, however, just can't be
made happy.

Dan

Originally posted by midphase-Dan
Amir, Some people, however, just can't be made happy. Dan

Yes Dan,

You are absolutely right about that and no matter how hard we try, there are some species (although called human-beings) wandering around us that can't be satisfied :emlaugh:

anyways, your presence on forums like this one and others definitely make your company and yourself credible enough to go ahead with any such purchase decision.

amir