Hi

I am trying to modify name servers for a couple of my clients domains on netsol.com

My problem , once i apply for the transfer on the site i get the first email which is the domain registration agreement, Once that is replied to i should get an email with a tracking number

No matter how many times i try i do not recv this second email

Anyone faced this , I used to do transfers at nelsol lots of times earlier (not much any more) but have never faced such a situation.

I know that if i mail to them i will never recv a reply or recv after 1 month, so better to ask here.

Regards

Perhaps a stupid question but are you sure that netsol.com is replying your mails to the adress you want??? What I know is that they always reply to the adress you first registered with.

If you changed your adress in the meantime your tracking ID will be send to the wrong adress.....

HTH

Robbert

networksolutions is sooooo troublesome. :eek:

Robert,

Yes using same address,
Replying to hostmaster@networksolutions.com

i think i may have done this 100 times earlier, Either i have gone crazy and need a vacation badly:D or netsol systems have some problems,


Anyone here can they try to apply for a domain transfer at netsol and see if the email comes up with tracking number

Regards,

Sorry I can't try it for you.

I do have a tip for you.

We do register all of our domain with joker.com domainnames are very cheap over there and easy to maintain, you can run your own dns or let them run it for you.
A .com is €12,50 at joker.com and $29,-- at netsol. BIG difference I think.

Just a pointer actually.


HTH Rob

I'm having the same problem I even went as far as filling everything out by hand and faxing it to them with my ID. I never heard a thing from them and the information was never changed.


John

You definitely want to send it from the email address of one of the contacts, and if you have a password or something set up with the guardain plan, you'll need to get that right of course.

Also, when you replay, don't reply with a RE: in your subject line, and don't put any angle brackets/greater than signs before the lines.

Originally posted by WannaBaHost
I'm having the same problem I even went as far as filling everything out by hand and faxing it to them with my ID. I never heard a thing from them and the information was never changed.


John

If you call Network Solutions up and find someone who is competant (this is the trick!), they will push the requested changes through. In all of my recent attempts to deal with NetSol (which have been very few lately), they kick back my e-mail address as not being authoritative, even though it so, so I have to call them, tell them to look at the headers, and then put the request through.

It's definately a hassle, but they will eventually make the changes for you.

Beleive it not, I recently had to call in to Netsol on behalf of a hosting client......usually, you all know, you sit and wait for hours before your call is even answered. This time I got through in 1 min! Unbeleivable or what!

I wish they keep it up...............

(The longest I have ever waited is 3 hours, had the desk's speakerphone on for so friggin long. )

Hello All

Eventually i did recv reply from networksolutions, That is the email with tracking number, and recd it several times bcos i tried the same thing many times.

Now i need to get fax authorization done for the domain transfer. (Name server changing)

I have faxed to them twice in 3 days, gone to their site and mailed to tham for status of changes that are applied for based on tracking number recd,
Also faxed them the copy of the passport as proof that the request is coming from the true, valid admin contact

but i have absolutely no responer / reply from them

I dont understand how someone can be so unprofessional as to not respond to email for 2-3 days,
They are just like ***** for Domain name registration.

and i dont know why a company can be so casual about their domain name records(they dont have valid admin contact mail id nor is the tech contact email id valid )

This is bad, and as usual the customer screams why is this taking so much time !!!

Any suggestions,

Regards,

I finally faxed them one more time and it worked this time,
We were able to change the name servers,
So i guess it is still working, tha fax process that is,
But it just takes about a week to do everything.

Now i got to do the same for 2 more sites of the same client.

Thanks all of you for help

Regards,

I would move the domains asap.

:uzi:netsol. I've had their support LIE to me just to get me off the phone. "Yes, we will fix that right away" and then call back hours later to find someone else, "We could not do such a thing without proper authorization/verification"

I suggest GoDaddy.com. We've had bad experiences with Joker.com also. :(

networksolutions problem


Yes absolutely correct - networksolutions=problem

:)

Steve

I think all registars have satified customers and non-satisfied customers..... It is all a matter of opinion.... but you are right some registars should be flamed :flamethr: because of their very very bad service and not taking their clients seriously, some sort of very wrong arogance...:puke:

You know I always hear people complain about Network Solutions, but I've never had a problem with them. I actually like their billing system and their modification system.

If they would lower their prices, I'd still use them.

However, today, I'm upset. My modification requests keep getting rejected. The only explanation there could be is that the password for our guardian plan got changed somehow. I don't know how it happened, but I can imagine it's going to take awhile to get it fixed.

Join the club Mark.

I used them for years, for many, many domains.

Their ultimate snafoo with me convinced me to offer domain registration services as an alternative to the hell that they put me through in the end.

I suspect everyone who works their domains over time will have an issue like I had - and it sounds like what you are having now. With me it was changing the IP addresses of my nameservers. They never did manage to help me - over many weeks of trying to get to the right customer service representative. One of my domain transfers also failed for weeks and required me to jump through more hoops than a trained circus dog before I was successful. Many other domains transferred just fine with exactly the same contact and admin information, but one was impossible.

It's funny, the cost of domain registration was not what drove me away at all - it was feeling like nothing more than a number, and a number that they didn't care about at all.

-t

Originally posted by thewitt
...It's funny, the cost of domain registration was not what drove me away at all - it was feeling like nothing more than a number, and a number that they didn't care about at all.

I guess that I'd been incredibly lucky up til now, then. I never would have guessed, being that I normally don't suffer from good luck.

I finally got the domain modification done. It turns out that the password for our guardian plan was actually removed. I just replied with MAIL-FROM, and it worked. Hmm...