I signed up with Aletiahosting.com on February 10. For the first few days, I transferred my sites, set up my email accounts, experimented with different settings, etc.

A few days after signing up, I wanted to know how to set the value of the Aletia hit counter (info that is not in their counter documentation). First, I searched their online forums, but couldn't find the answer to my questions. So, I filled out one of their support request tickets and waited, thinking that they'd answer that easy question in a few minutes. Instead, it took them 2 days to reply. That's when I realized that Aletia's boatload of server space and monthly transfer isn't as important to me as fast, reliable tech support.

So, I wrote to sales@aletia.net, to ask them to cancel my account and issue a refund (they offer a 30-day money back guarantee). I even found the VERY SPECIFIC instructions for requesting a cancelation in their voluminous FAQ, and I followed those instructions, telling them my account number, my domain name, and which server my account was on (wouldn't you think that they would already know that one. I'm sure that many Aletia customers don't know which server their account is hosted on -- does that mean they can never cancel their Aletia accounts?).

I first wrote to Aletia on February 17, only 7 days after I had signed up with them, to ask them to cancel my account and issue a refund. Now, it's been more than 6 days, but they have not canceled my account. They have not issued a refund to me. They have not even REPLIED to any of the email messages that I've sent them every day.

In the meantime, last weekend, I signed up for Rochenhost.com. They offer much less server space and monthly transfer than Aletia, but, while I was setting things up on their server, I corresponded with their tech support about 10 times in only one day -- they replied to each of my messages quickly and politely.

If anyone from Aletia reads this, please walk down the hall, wake up someone in your sales department, and tell them to cancel my account and give me a refund.

If anyone is considering moving their domains to Aletiahosting.com, my advice to you is to make sure that you really, really need all their server space and monthly transfer, because it may end up costing you a lot more in aggravation than the $10/month that Aletia charges.

try also posting on there forums

http://aletiaforums.com/

thats insane...

if you paid by credit card you'll probably get a credit on your card... if not, a lot of hosts take like 6 weeks to write you the check...

if they charge you for next month, email them again and include the words: "charge back" :D

Had the same problem with one account I had with them.
Just keep hitting them with emails. There next trick will be to have one person email you asking for info. Then someone else will do the same the next day.
I believe they moved their support to down under.
I told them to forget the refund and then they found the info to cancel.
This host is living off of what "they use to be."

Originally posted by cbob
...If anyone from Aletia reads this, please walk down the hall, wake up someone in your sales department, and tell them to cancel my account and give me a refund...

Someone at Aletia must have actually taken my advice. They ignored my email messages for more than 6 days, but about 4 hours after I posted here, I received 2 email messages from 2checkout.com, Aletia's billing company. One message confirmed that my order had been cancelled, and the other confirmed that a refund had been issued to my credit card.

Originally posted by cbob

Someone at Aletia must have actually taken my advice. They ignored my email messages for more than 6 days, but about 4 hours after I posted here, I received 2 email messages from 2checkout.com, Aletia's billing company. One message confirmed that my order had been cancelled, and the other confirmed that a refund had been issued to my credit card.


We are good :)



TomD

tom@2checkout.com

Originally posted by TomD



We are good :)[/email]

Heheh :)

Just goes to show that signing up with a host using a third party processor such as 2Checkout can be a huge advantage. :)

My friend is having trouble cancelling his account with Aletia too. They never reply to his cancellation request.

Originally posted by TomD



We are good :)



TomD

tom@2checkout.com

I know! :) :) :)

Originally posted by Janet
My friend is having trouble cancelling his account with Aletia too. They never reply to his cancellation request.

Just tell your friend to get in touch with 2Checkout (Aletia's payment provider), and they'll get this sorted out for you. 2Checkout's phone number should have been included on the order confirmation they sent out.

Or threaten Aletia with the above action, and I'm sure your friend will suddenly get an extremely quick response. ;)

Originally posted by avara


Just tell your friend to get in touch with 2Checkout (Aletia's payment provider), and they'll get this sorted out for you. 2Checkout's phone number should have been included on the order confirmation they sent out.

Or threaten Aletia with the above action, and I'm sure your friend will suddenly get an extremely quick response. ;)

Thanks for the idea. Aletia used to use Paysystems.com, so that's what my friend has. What he did was log in through Paysystems.com and click on "cancel recurring transaction". They also have a phone # you can call once you log in, which my friend called anyways just to verify it was cancelled.

A lot easier than waiting for them to respond!