How do you know the status of a support ticket? I sent one and never got an email that it went through.

Duh, found it.

You should get an instant notification by email once the ticket is answered.

zoli is right, you should get a notification after it is answered through eNom.

Well, there was one response in the form a question and I never got an email. Then I answer their question and then they emailed me after that.