Hello,

I ordered online through 2CO Payment Processor on 1 Feb. I'm wondering, both charges are still showing "pending" under my account statement. The bank predicts that the amount isn't charged yet by the site "merchant site".

Where the delay lies? (I have used other merchants on that day, and the amounts are "Posted" to my statement.

Advise me guys as I want these transactions to be posted asap.
Yes, I contacted 2CO already.

I'm asking if anyone noticed a similar delay in posting charges from 2CO, more specific period 1 feb to 3 feb.

Thank You!

I have a question related but to vendors. How 2CO verifies that the customers has received e-good/download link? I read in their TOS, they must verify that. I'm just wondering how. :)

they will phone your customers and ask them 'Sir, have you received the product' hehe.......

what i am trying to say is when the buyer orders something from your website the 2co must immediately contact the buyer and ask them whether they ordered the product or not and email the seller as passed fraud review and post the payment.

This way will be nice. Dont you all think that!hehe

They won't email you unless an order has been flagged and sent to the fraud dept as I was told that.

I have an idea in case a customer says: "I did not receive that merchandise from that store"

I will scan a receipt from my air mail company specifying the good was sent to the correct destination. I will send this receipt to the people of 2CO just in case something happens. This is my idea.

Originally posted by kelvinklay
they will phone your customers and ask them 'Sir, have you received the product' hehe.......

what i am trying to say is when the buyer orders something from your website the 2co must immediately contact the buyer and ask them whether they ordered the product or not and email the seller as passed fraud review and post the payment.



It seems like an escort service from 2CO..? :confused:

Originally posted by megagente
I have an idea in case a customer says: "I did not receive that merchandise from that store"

I will scan a receipt from my air mail company specifying the good was sent to the correct destination. I will send this receipt to the people of 2CO just in case something happens. This is my idea.

But do you have to do it for every single of your transaction? :eek:

Yes cavalry, If he's serious about business. Shipping carriers will already provide invoices. So if any case like this appears, he simply fax this invoice to the merchant.

It seems like an escort service from 2CO..?

They call if these are the first sales for you and if the sales dollar amount is high. (Account Verification) I believe this is a one-time process.