Do you run a small or medium sized webhosting company and need staff for online support or online messenger support but find the prices way to high to afford?

SubSpark offers the lowest cost of customer care support for your clients using eithe msn/yahoo messenger or online live chat help centers and provide your customerrs around the clock support whenever they need it.

Customer Care is a priority for all companies and we realise that most people charge high prices for the same. SubSpark offers to assist your company by recruiting staff who will give your company an edge with customer care support and charge as low as 3$ for 5 hours of work. Thats as low as 0.5$ per hour of online customer care assistance.

Also offering as a special introductory offer for the first month we offer to work upto 24 hours a day at a rate of 6$ per 12 hours... Or better yet 4$ for 12 hours! Or How about 50 cents per HOUR! and best of all you pay us on a week to week basis so that you know you get your moneys worth of support and care for your customers.

The Difference is most centers offer Live Chat help or Ticket Help which means customers need to wait from 5 minutes to 1 hour between replies while being online on an instant messenger helps contact your clients within seconds and constant contact with them keeps the safe, secure and happy... Reliable support is what we offer. What more. We'll offer a free 6 hour trial of customer care support for your company as a way to prove how good we are.

WE also offer our own Call-Center for your company in case you need to have a customer care 24 hour open phone number for your customers to call if and when needed ( we are located in India). Knowing that Call Center charges are high as well, we charge 35$ per month as call center charge . Your customers are free to call us 24 x 7 x 365 on our 3 call center line numbers at any time of day or night.

Email me at fremont@indyamail.net for more information OR Reply here..

I'd like some more information. Do you have an AIM address we can talk about this over?

How much to maintain 4 servers?

I use yahoo/msn only. However i can get AIM withn a few hours if needed. Email me your aim address so i can add you to the list and we can talk there OR email me.

As for maintaining servers...customer care for all 4 servers at the rate of 50cents per hour for all 4 servers included :)
As I said, we dont want to burden your costs to needless limits.

EDIT : I have added you to my AIM user account and am waiting for your online status. :)

What is the difference between Live Chat and Instant Messaging? I'm concerned that an Instant Messaging screen name can be easily forged and my customers can be misled by an unauthorized person if the communication is not coming from my domain.

How can I be assured that the safety and possibility of such a mishap won't occur?

MSN messenger gives you NET PASSPORT facility. That means you can have your msn id (instant messenger id) support@yourcompany.com / So that mishap you are worried about won't happen.

Think of it this way - register a free MSN netpassport id support@yourcompany.com and have your support staff (or us) be online from that id and talk to your customers.

Originally posted by subspark
MSN messenger gives you NET PASSPORT facility. That means you can have your msn id (instant messenger id) support@yourcompany.com / So that mishap you are worried about won't happen.

Think of it this way - register a free MSN netpassport id support@yourcompany.com and have your support staff (or us) be online from that id and talk to your customers.

You seemed to have missed my first question: What is the difference between Live Chat and Instant messaging?

Also, is MSN Messenger support services the only option available?

The following are my researched reasons why Messenger Chat is better that Live Chat (embedded from the website)

1. Most users already use msn,yahoo,aim,icq messegers. It would be just an add/remove to their contact list.
This would make it easier for them (the customers) to chat .

2. Messengers beep, popup messages for both the Support Team as well as the customer. THis ensures
that no one misses out a conversation or important conversation message whether start or finish.

3. The customer need to go to your company website every day just to chat with support staff
and wait to open the php scripts and login (if needed) to chat with support. Also this will keep a less use
of your website bandwidth even if you think you have enough.

4. Not all customers are fond of having to open websites and pages and wait to get into a support chat
Messenger makes it easier for them to communicate with you and easily know if your support is online
without having to keep refreshing your support website page to see when someone comes online.

5. Messenger support has a better probability of working (except an hour maintenace once a month by msn services in particular)
. If you're server goes down due to any reason your live website support / email support suddenly crashes and your customers
panic. so just in case something does happen you always can be contacted with messenger and you can keep your customers
feeling safe and secure...plus it helps them relax a bit.

6. Msn/Yahoo Messenger support sending FREE sms via messenger to contacts you have mobile phone
that support their Mobile Network Operators. So even if they are offline, you can send offline messages
or even SMS mobile messages to support letting them know your difficulties. More efficent that ticket support
to an extent that you check your ticket support once every 10-30 minutes, and customer or client
sending sms via msn/yahoo will reach you or support staff instantly informing you of their urgency.

I agree Live Chat (embedded ) on websites and tickets systems are important and necessary
however i stress that as days pass by more and more companies will adopt Messenger Support
as well as Telephone support as to keep consumers happy and satisfied.

Thanks,

As for the forging part. if you mention that your support team is using "xyz" username / messenger id it makes that safe. of course you cant keep an eye on the support staff as you can do in ur embedded live chat services, however if there is a problem im sure one your customers would complain or let you know.

However i see instant messaging as the growing development in businesses and forecast it to take control for the reasons stated above and if you get a good safe support staff you wont even need to worry since you know your company is in good hands.

I appreciate your honest answers and glad to see you've done some research. :)

Does SubSpark provide Customer Care service around the clock or at least during the normal business hours in the U.S. (8am to 5pm eastern)?

SubSpark offers 24 x 7 x 365 International Help Line Phone Support ( based in India)

SubSpark also offers msn/yahoo messenger online support from 4am to 9pm US Eastern

(that is 5 pm to 11 am IST )

However there are times of the day where we are online on messenger more than 14 hours ... appx . 14-16 hours online :)

SubSpark is now offering the following features of offers:

Subject:Real 24x7 Phone/HelpDesk OutSourced support solutions Level3 For only 44$ Month!

Topic:
Our company provides 24/7 technical support, Server administration ,Customer Care ,Sales for only 44$ per month.
For Only 44$ per month we will provide your customers with unlimited tickets Level3 support.

As part of our outsourced support plan we provide the follow services:
Work with any custom service.
Setup database and content backup.
Unlimited Tickets
Linux or FreeBSD Full Security Plan
System and hardware solutions.
Software installation and configuration.
EPR - Emergency Problem Resolution.
Free installation and updating of any software.
Free Server Reboots.
Free 24/7 Server Monitoring of up to 24 services.
Working with various control panel and hosting automation software such as cPanel/WebHostManager, Plesk, DirectAdmin, and others.

We will perform Security hardening on your servers,as part of our security hardening we will perform the follow tasks:
APF - A advaced policy firewall for linux
BFD - Brute Force Detector for stops brute force attempts
Portsentry - PDS
mod_security - IDS for web based applications
mod_dosevasive - DoS evasive module
OpenWall - Security patch for Linux kernel
Prevent Spoofing
Limit SYN Packets
Minimize DDoS ttacks
Disabled unneeded services
Restricted access
Disable SUID-ROOT from programs
Limit system resource usage
Tempdir scripts (hardens the /tmp directories)

For our OutSourced support plan customers we will provide full Security hardening for only 10$ per server.

For those who prefer stand alone Securing for one time fee it will cost only 25$ per server (or 14$ per server if more than 10 servers to secure)


Our support plans covers all linux control panels cPanel, Ensim, Plesk, h-Sphere, Direct Admin. We support all kind of Linux/unix verions (Unix FreeBSD, Solaris, RedHat, Debian, Gentoo, Slackware and other Linux systems.)


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Please check out our site ffor more details subspark.com