I am making this thread open for anyone who wants to give their opinion and hoping that someone from Gazzin.com can join.

I'm looking for a cheap reseller account with decent support and services -- sounds familiar? Perhaps you have seen this (plea) for the nth time and you can't help it; the price of webhosting drops as fast as the atomic clock in NIST ticks. On my quest for a cheap account, I came across Gazzin.com. It's pretty cheap -- $9.95 gives you 7.5 GB of disk quota and 80 GB of data transfer per month. I'm about to ditch it as the usual cheap-hosting-due-to-disappear-in-ten-nine-eight-pfft but seeing (mostly) positive reviews here made me think twice. Perhaps they have laid a pretty good business plan that makes them afloat despite of the very low price. Now comes the usual argument -- they are overselling. I'm not sure if they are but if they do, again, they laid it in a pretty good way that compensates the low price of their services.

Also, they actually give you "free" space" to host your "main site" for your to effectively resell the alloted space.
from their site:
As a Gazzin reseller, You have access to the most sophisticated top of the line servers AND one important feature We give that no one else does is we host your main website for FREE. We give you a true space and bandwidth to resell. Your website doesn't take away from the space we provide you. For example when you go to fill our online form, it will ask you for your domain. Say you get the Plan 1, your domain will not use up part of the 3500MB of the reseller plan. Your website alone gets 500 MB Space aside from the 3500MB you can resell. The bandwidth Limit on the free account is 25 GB * Space can not be combined and no additional domains can be hosted on the main free account *

The reason I'm laying this is that I'm very much considering them. Now, I really want to be very sure on this as I want to avoid the pain of moving files, data, and accounts later on when I have established my site and then my host starts to crumble. By the way, I've also tried their support and they seem to be very prompt in answering questions.

What say you?

We at gazzin.com value our customer first rather than profit first then customer service. We go an extra step to insure our customers are happy by spending more then expected to ensure customer satisfaction. Currently we operate more than 10+ gazzin servers which shows our stability and reliability of our company. Not only that but we joined the BBB to ensure that we follow guildelines to insure we operate correctly to all ethics and standards.

Different customers will have different opinions about us but I can say we're here for the customers and take all feedback into considerations.

remember you get what you pay for, you may pay more and get less but in the end that can mean better support and uptime and less overselling

I agree with johnathans, "$9.95 gives you 7.5 GB of disk quota and 80 GB" seems a bit unrealistic. An average server would only cost them about $120 (even assuming that they're making no profit, to make profit, it would have to be an even cheaper server), and you DO NOT want a reseller on a $120 server. Otherwise, they are probably overselling quite a bit. I'm not saying they'd be horrible, or even bad, it just depends on the quality that you need.

I'm on hawk.<server>, its fast even though they're overselling because it's a decent server.

The servers loads can vary between 0.5 and 10, but that doesn't effect performance.

The support is fast and knows what they're doing, I've been with them for 1 month, and they seem to know their stuff.

These are the min specs of our servers dual xeon 2.6 , SATA 250 GB + Raid1 , 2GB RAM. Are we overselling to the extreme where customers will experience slow loading? Not quite majority of all our servers the crashes / slowness are done by abuse however many of the problems are addressed and implemented on all our servers.

Originally posted by clanosiris
We at gazzin.com value our customer first rather than profit first then customer service. We go an extra step to insure our customers are happy by spending more then expected to ensure customer satisfaction.
It's funny that I'm looking for a low-cost reseller account, searches the net for the lowest there is and then when I found one in Gazzin, I refuse to believe that they can deliver decent services with such prices. One point clarified: they do oversell. I don't have anything against overselling as long as it is done so as not to compromise their services (again, it's just one of a number of marketing and business strategies that exists) and reading positive comments regarding Gazzin proves that perhaps their business design works.

But the thing is, with such a business design, will they survive in the long run? Perhaps they do prioritize customer satisfaction and in doing so, for the sake of argument, spending a little more than what should be, will they be able to hold to such arrangement? The very reason that one goes to a business is to profit, and however noble your intention is, you need to at least see some money going in greater than or equal to the money going out. And in such a case, will they be able to get through in the long run?

Btw clanosiris, how long have you (Gazzin) been in the webhosting business?

Any other customers, please do post your experience with them, may it be good or bad.

Why is you faq page the same as surpass faq page?
http://www.gazzin.com/reseller.htm

Cfralder,

Our business Gazzin.com has been operating since july 2004, although the duration of the business is short it does not really limit us financially. Our parent company Psychz Networks has been operating since 2001 hosting corporate accounts along with renting out dedicated servers. We are no one man show but we have multiple staff working at different hours along with our own billing department. I can totally understand your skeptism but you can always give us a try for 30 days with no obligation. Test us out with one domain and see our 24/7 staff in action.

All busines plans are different from company to company. We have constantly change our plan along the way to satisfy or learn from our mistakes. We take our business seriously and have invested quite alot into our new startup company. There are many changes to come at Gazzin.com that have not yet been implemented as we're only in stage 1 in our business plan.

I would recomend them. They have very standard functionality and if you need something extra they will provide it with no questions asked.

For example ssh on your clients accounts isn't enabled by default, so if you need it it is just an email away.

I didn't like it when I first found out about it as I didn't want to bother their support every time I need to enable ssh on an account, but they let me know that they are OK with that.

I also have noticed that they are very polite and encouraging. I can be sometimes hard on people especially at 2am but they have always made sure that I am satisfied in the end.

One problem I noticed is that sometimes your ticket is escalated and escalated and escalated until it gets to Williams hands. This could be a bit annoying but still it never took too long to resolve it.

I can see Gazzin beeing arround for a while also the fact that they are owned by Psychz is comforting.

Give it a try and keep your sites backed.

Polite yes, helpful yes, their one lacking as far as I can tell is the lack of guaranteed uptime.

There has been some problems with uptime or stability on some servers however those are resolved. We have made stricter policy on our processesses which should prevent abuse that have been going on, on some servers. However, we have multiple servers in our clusters so uptime can vary from server to server. 99% of the crashes / slow loads are done by abuse which we have already enforced. Regardless we aim for stability at 99.9%

I recommend them.

I guess there's no way to find out than to have a try. I'll be signing up later and see what's in store for me. From my observations, I see a lot of "young" emerging webhosts, low-cost as they may be yet seems to be promising enough to get attention. Thanks guys!

Here some of my site in Gazzin In Russian only forum.pastorvolkov.com highercall.ru

I like gazzin.com because

1. I can talk with support by chat everytime I want.
2. He move client account from old host (1 Gb.) in shortly.
3. Every ticket he respond every ticket.
4. Price

I'm recommed gazzin.com

Now I have 2 Reseller Account at gazzin.com and vonetwork.net they are good

My experience with Gazzin - I was with them from the first part of December until yesterday.

1) sometimes the chat takes up to an hour for chat to be answereed
2) Most hosts offer this
3) I would be afraid of a host that didn't respond to every ticket
4) Price is pretty much average for no uptime guarantee as I must have experienced every outage they claim to have resolved. Stats for last thirty days:
some part was down for each of 16 days one was down for six hours one was down for 8 hours none were down less than an hour. Most took 2-3 hours to resolve and it was a repeat of the process the next day. While it was attributed to abuse it took them two weeks to figure it out and then after they said it was fixed the sites went down yesterday again so I looked elsewhere.

The flip side is that these same problems could occur at any host, maybe I was just extreemly unlucky with them.

1) We have added more staff to our team to deal with the more incoming chat that has been occuring thus the wait for chat has improved significantly

2) Thats true most hosts offer that but some dont.

3) Our response to tickets has been no less than 1 hour a resolution will be incited when possible in less than 2 hours.

4) The downtimes you described occured on a server known as "viper" however it was mostly abuse which cause the server to go up and down which seems like the server was down 8 hours but it wasnt the cause, there were performance issued which are the hours you described above. Most of the issues you describe are resolved on viper. We are always here to fix problems and listen to feedback to make necessary changes.

As for your last comment all hosts has its problems, you can say you were "unlucky" but regardless I hope you the best with your new host :)

It looks like William got some help there. I am talking about Gazzin's support staff Paul. He is very usefull and like the rest of you polite.

He is doing a very good job.

People like that make me endure through server slow days. I value your support and think that you deserve my confidence.

I recommend Gazzin Networks
I have 2 reseller package with them
Nice and fast support

Originally posted by seeker2002
I recommend Gazzin Networks
I have 2 reseller package with them
Nice and fast support


Since: 10/1/2004
Outages: 39
Total Uptime: 98.881%

BUT count at least a double outage for the mail and ftp server!

:unhappy:

Originally posted by superDot
Since: 10/1/2004
Outages: 39
Total Uptime: 98.881%

BUT count at least a double outage for the mail and ftp server!

:unhappy:
What server you talk?

clanosiris is correct I was on the viper server although hawk has almost as bad a track record.

Originally posted by holyway
What server you talk?


panda ........... grrrr..........

I on the Panda. What kind of uptime you use?

I don't think you can double the downtime.. downtime is downtime, besides you forgot the dns server and the sql server and god knows what else lol...

If the clients don't use the services no one would know that there is downtime if they don't use a particular server.

Just because you can get to a domain does not mean it is "up" if any of the servers are unavailable.

I know it depends on what you are using your site for whether it even matters. To a gamer it probably doesn't matter if the sql server is down unless they are using a bulletin board and then it is just a delay in posting messages, but the importance to the user is what is important.

You know the old saying if a tree falls in the forest and no one is around to see hear it does it make a sound... could be applied here. If no one uses the particular service it may not matter to them.

Have a good day - may the internet gods smile upon you all today.

Does anyone have a good example TOS and AUP that anyone can use?

Thanks

Hey genabit,

I don’t know what YOU can or not. I have different ports monitored and what I posted is from the port 80 (http), but MANY times I receive a warning from this service that the pop server or ftp server is down.
And I can assure you, in this case my email client can get any mail nor I can’t upload files in this case. BUT occasionally at this time the websites are attainable!

Since you know all this a lot better than ‘siteuptime.com’ you could better with your smart wisdom ask for a job there.

BTW : Better you pray to your internet gods that your mind becomes enlighten. ;)

Originally posted by genabit
Does anyone have a good example TOS and AUP that anyone can use?

Thanks

hat's that to do with this thread?

Aw cmon superdot, enlightened? did you notice the lol on my message? you should lighten up yourself...

Site uptime is relative. If I run an oscommerce site then sql is very important to me. You may not care at all about sql server. That was the gist of my post, sorry if you think there is only one flat aspect port 80 to uptime.

Originally posted by holyway
I on the Panda. What kind of uptime you use?


siteuptime.com (http://www.siteuptime.com/)

Terms of service, we're talking about uptime.
Terms of service deal with uptime... what is acceptable and what is not.

Acceptable use policy, if someone uses your resources outside the boundry and exceed bandwidth..

Have you read the terms of service at Gazin? Very brief and open to interpretation in several areas.

Additionally if there is a requirement in the TOS that you cannot comply with (for example) a cancel your service button yet they don't have one on their website how do you comply? The answer is you cannot.

I am on the hawk servers and will most probably cancel my subscription next month as I had issues with speed in general (loading time & transfer).

Aside from those speed issues, stability/uptime has been good. It has alot of features (Fantastico, RVSkin, etc) with huge space/bw. At that price point, there can't be much negative left after all is said.

I did not need all that space and bandwidth. I was looking for a 1gb/10gb host but I was tempted to get more for my money. My new hosts cost a little more for less GB/BW but way faster.

In the end, you get what you pay for.

gentaweb,

This has nothing to do with lying or what not. We had previously used a different billing system which allow you to cancel on demand which is no longer the case. I apologize for any confusion if any but this could have been easily resolve by emailing the query to one of our supervisors rather than posting it.

The icemaster,

What kind of speed issues are you having? If you can open up a ticket with the domain and the time frame I'll have one of our senior admin check it out for you.

Superdot,

We're currently monitoring one of our domain using "siteuptime" and so far its displaying 100% on panda. You can private query message me for the URL of siteuptime which is on panda showing an 100% uptime using the same monitoring system you are using.

Originally posted by clanosiris
gentaweb,

This has nothing to do with lying or what not. We had previously used a different billing system which allow you to cancel on demand which is no longer the case. I apologize for any confusion if any but this could have been easily resolve by emailing the query to one of our supervisors rather than posting it.



Who said anyone was lying? I looked at my post three times and don't see that anywhere in my post. Maybe they went the same place your cancel button went... ;)

I'm just amazed that you knew that your Terms of Service are incorrect and never fixed it.

Terms of Service are basically the contract between a seller and a buyer. The buyer agrees to stipulations made. If you change your stipulations you need to put it in writing (preferably you change your TOS).

It's really not an issue, I was asking to see some good examples of Terms of Service and yours just happened to be a good example of one that could be construed as needing an upgrade.

Thanks

Originally posted by clanosiris
Superdot,

We're currently monitoring one of our domain using "siteuptime" and so far its displaying 100% on panda. You can private query message me for the URL of siteuptime which is on panda showing an 100% uptime using the same monitoring system you are using.


Sorry, I don't need your URL. Indeed since February the 1 the HTTP (80) uptime is 100%. 5 days now, but how long before your server went again down? :pray: And in this 5 days at least twice port 21 (ftp) and port 110 (pop) were down. Also notify that my interval period is set on 30 min.

Originally posted by superDot
Since: 10/1/2004
Outages: 39
Total Uptime: 98.881%

BUT count at least a double outage for the mail and ftp server!

:unhappy:


Yes all time outage just **** server

It looks like your trying to discredit us with many false accusations

http://www.webhostingtalk.com/search.php?s=&action=showresults&searchid=3366343&sortby=lastpost&sortorder=descending

As for panda its sitting on a 100% uptime thus far shown by siteuptime.

Originally posted by clanosiris
As for panda its sitting on a 100% uptime thus far shown by siteuptime.

February (till 10): 2 Outages // 99.582% Uptime // 0.418% Downtime.

i had 1 reseller plan with gazzin
"VIPER" i hosted on
i hosted with them about 3 months
there was downtime totals about 5 hrs since i hosted with them
and there is some problem with their servers but in my opinion
they try to solve the problem for thier customer and help me to solve the ploblem if i have any problem quickly and helpful
so i don't mind if there is no unacceptable downtime

i mind how they supported and help customer when there is problem .

from the past i think i'll choose gazzin

sorry for my english

they looks very good to me.

Try them.

Originally posted by kelvinklay
they looks very good to me.

Try them.

Participants may not use discussions to recommend, praise, or belittle other products or services, or any company; without first hand experience of those products or services. This includes companies recommending other companies.

Do you have first hand experience with them?

just to let you know guys, I signed up to them about half a month ago and so far so good. i've got good uptime, fast server and all my support issues has been promptly attended to. i had a request for a dedicated IP and was granted one (you have to request for one) and all of this i had even if I still haven't paid them a dime (I'm still under the first-30-days-free promo). perhaps I'll be back in three months time for a more comprehensive review. but in the meantime, i'm enjoying this boat :)

what server are you on? i'm on panda and been having problem with it, especially with one of my site.

I wanted to move myfreebbs.com to them but once moved over I quickly moved back after half a day becaus of load times and site speeds.
I'm now getting another dedi... :)

I'm on hawk, a couple of weeks ago it was having some problems with mySQLd, but now it's fine.

I'm very happy with the service (and the price) since I do free cPanel webhosting.

I have been using gazzin for several months.

When I first signed up (on panda) it was up and down all the time. It then seemed to level off, uptime was pretty good, I was getting decent transfer rates (download from clients site), etc.

My site, along with my clients are down as I type this.

Site uptime is showing 8 outages this month. I'm using the free 30 minute version, so who knows what the more frequent checks would show.

I don't do volume hosting. I currently host 3 sites that are not my own. 2 design clients, and 1 site that I did not design. What I try to do is cover all bases for my design clients. Most are now turning down my hosting because they have seen/heard of the problems my hosted clients have had.

While this does'nt effect my pocketbook perse, it does effect my reputation. I am a little fish in a big pond, and pride myself on doing the best possible for my clients without sending them to godaddy for hosting.

I have a client who I will be doing a lot of design work coming up very soon, and to be honest I don't know what I'm going to do for hosting. I will probably send them to godaddy. At least there I know their site will be online, and functioning properly. I hate having to do this, but I dont make anything on hosting. It is just an additional service I provide my design clients. Paying $30-$50 a month for reseler hosting is not going to work for me.

Gazzin has honestly been an embarrassment for me.

They are great "on paper".

They offer a ton of services for the money, and their customer service has been good. But the reliability is not there.

I am looking for a new host :(

I like their support staff, but god their server (panda) has some real issues with uptime. What's worse is if the entire server is not down, the chances of SSL only being down are still very high. They claim there is monitoring for the server, but more often than not I need to send in a trouble ticket to get my sites back online.

I have been wondering whether to move away from Gazzin or not, I'll be talking to them about this soon and decide based on their responses.

Ask to be moved to a different server, I'm on hawk and it's always been quite stable.

Originally posted by conanqtran
what server are you on? i'm on panda and been having problem with it, especially with one of my site.
i'm on falcon. another thing: they notify users when there'll be any problem. server do have hiccups every now and then, but what's important is that they tell you when it has. my 2 cents worth

also: it seems panda's the current black sheep. i believe viper's got troubles before but it seems it has already been fixed. maybe a singles account's overusing the resources? maybe you can ask to be moved to another server

I'm another Brand new Falcon user.

I'm trying out my free month of service with them...


Gazzin as a company is good. They are helpfull, William seems to be a very friendly guy.

I signed up for an account and 3 hours later I had the website set up , installed a new forum and everything is working well...


I've not noticed a lot of troubles with my server since my joining them but I can read on their forums that some people are having difficulties. They seem to be needing to reboot the servers quite often.



But their prices are cheap. As I am new to reselling this prize is great for me as a starter since I can accept new costumers.
Going for a more expensive choice would mean I cannot invest in other stuff like scripts, helpdesk, billingsystem and so on...



As a whole I've been relatively happy since I've been saved from real problems on Falcon apparently. But I keep my eyes open.

I do hope all problems will get fixed and the everyone can stay happy...



greets
from a gazzin newbie ;)

It is true that panda has been having its days with its horrible uptime. This is due to a script / user which is causing the load. It is quite dificult to find the user but we'll be looking at the terminal throughout the day until we find out who / what is causing the crashes on httpd, which eventually crash the servers. We have sent out emails on panda who are experiencing problems and offer a move to another stable server we have. Keep in mind that we power over 10+ servers in our cluster now and most are functioning at optimial level. I apologize for any inconvenience you may have experience and hope you guys the best who experience such problems on panda.

Has anyone ever had trouble using livechat?

There shouldnt be a problem with livechat usually there is an active admin around except during shift changes. What problems are you having?

I was disconnected earlier. When I tried to reconnect I received and email message saying to use the sales@gazzin.com address.

You can try again, I am not sure what the problem was possibly a connection problem? Keep in mind we go through a third party vendor for chat which is known as www.clickchatsold.com. All chats goes through their servers.

Thank you. I have recieved an email from William since then. Hopefully he will straighten it out.

Originally posted by jwill421
Has anyone ever had trouble using livechat?

I use it often and I only had a problem once. I can't remember ever waiting longer that a minute or two to get in touch with a rep.

mmm gazzin looked good.. but I will have to monitor this more carefully..

i'm on falcon. another thing: they notify users when there'll be any problem. server do have hiccups every now and then, but what's important is that they tell you when it has.

We have found the only time they notify us about downtime is if they are going to be working or installing software on the servers.

We surely got no message ahead of time when at least one, probably more, of our sites were down for 8 hours yesterday - which is a storefront. We host more stores on there, and if we were to check the rest of the logs I'm sure more would show they were down yesterday. Normally we check throughout the day, but we were away.

Probably just yet another clusterph*ck with mySql. :angry: We've never seen so many problems with a mySql server before.
We are using a free up/down time service, but unfortunately it doesn't monitor mySql.

Support used the excuse of "abusive clients" that were causing server overloads with mp3, etc. downloads resulting in downtime. This excuse grows week and shows me that they'll accept any kind of client. We had 80 gigs of Bandwith and on a busy month used less than 1/10 of it. Thus we were essentially paying for someone elses bandwidth use, and our "reward" was having our sites down.

It was the erratic up and down times, the denial by support that there was any problems (which usually cleared up while in chat with them). I think based on the number of times this happened, that it was not a coincidence. Plus the fact that Gazzins service made us look like incompetant hosts was what led to the leaving Viper, and now Hawk.

That was the final straw for us. We had been with them for about 6 months, if you add up the amt. of time each account was there. We pulled one reseller account that had been on Viper and located it elsewear a month ago. We hosted 6 Zencart stores on it and the clients were threatening to leave The other reseller account was on Hawk for 2 months and we found the only thing consistent was downtime and sql problems, as well as the normal denial of technical issues.

Their online cancellation instructions (terms of service - a public document on their site) when we cancelled the Viper account stated (in part):
-------------------------------------
This Agreement will be automatically renewed (the "Renewal Term") at the end of the Initial Term for the same period as the Initial Term unless you provide Gazzin with notice of termination thirty (30) days prior to the end of the Initial Term or the Renewal Term. You must provide Gazzin with your notice of termination by clicking on the "Cancel Service" button located on the Site or as otherwise provided by this Agreement. Upon clicking on the "Cancel Service" button, you will be asked to provide Gazzin with sufficient customer identification information so that Gazzin may properly identify you and your account. Any notice of termination will be effective following thirty (30) days after Gazzin's receipt thereof.
----------------------------------------

Big problem here, there is no Cancel Service button on the site. So at the Viper cancellation the online chat support said to submit a support ticket and that they were going to be changing the Terms to be current.

So, prior to cancelling today, I went back to the terms of service and it hasn't changed - has the same info about the cancel button. I couldn't find anything on the site about cancellation, so as a last resort, I went to the Forums and did a search for "cancel".

There it was, posted on February 12, 2005 (very close to when we asked support about cancellation with Viper) in the Frequently Asked Questions in Billing forum (you do not need an account to read the forum posts) in part:
------------------
Cancellation requests must be submitted at least 30 days prior to the effective date. You may be subject to further charges if your billing cycle falls within this cancellation period.
Please email the following information to billing@gazzin.com or submit a ticket by logging into your client control panel. Please use the same email address to email that you used when you registered with us.

1. First name
2. Last name
3. Email
4. Address
5. Domain
6. Login
7. Reason of Cancellation (optional)
** PLEASE NOTE ALL YOUR DATA WILL BE REMOVED. SO, PLEASE BACKUP YOUR DATA BEFORE SUBMITTING YOUR REQUEST FOR CANCELLATION
---------------------

So for the second month and cancellation in a row, the Terms and Conditions, are not only full of botched English errors, but is wrong about their cancellation policy.

I can't imagine potential clients reading the Terms then searching the message board to see if there is conflicting information.

Odd thing is :mad: For the Hawk account we signed up on January 8th, in February they processed the payment on February 8th, after we submitted by cancellation notice today (March 5th) (which still has not been answered, despite the fact it was per one set of the cancel instructions), they pulled the payment.

I do not find this a coincidence. Suddenly a change of payment date on the day I cancel!

I think it's safe to assume that I no longer have any trust in their support staff or written Terms. Very unprofessional.

The support staff due to the denial anything was wrong and the sudden working of sites during the chat, inconsistent answers, and false downtime expectation times. Ten minutes would turn into 3 hours, etc.

So my overall opinion? Be Afraid...Be Very Afraid!! :evilb: :gone:

b

Originally posted by bettysue


heir online cancellation instructions (terms of service - a public document on their site) when we cancelled the Viper account stated (in part):
-------------------------------------
This Agreement will be automatically renewed (the "Renewal Term") at the end of the Initial Term for the same period as the Initial Term unless you provide Gazzin with notice of termination thirty (30) days prior to the end of the Initial Term or the Renewal Term. You must provide Gazzin with your notice of termination by clicking on the "Cancel Service" button located on the Site or as otherwise provided by this Agreement. Upon clicking on the "Cancel Service" button, you will be asked to provide Gazzin with sufficient customer identification information so that Gazzin may properly identify you and your account. Any notice of termination will be effective following thirty (30) days after Gazzin's receipt thereof.
----------------------------------------

So, prior to cancelling today, I went back to the terms of service and it hasn't changed - has the same info about the cancel button. I couldn't find anything on the site about cancellation, so as a last resort, I went to the Forums and did a search for "cancel".

There it was, posted on February 12, 2005 (very close to when we asked support about cancellation with Viper) in the Frequently Asked Questions in Billing forum (you do not need an account to read the forum posts) in part:
------------------
Cancellation requests must be submitted at least 30 days prior to the effective date. You may be subject to further charges if your billing cycle falls within this cancellation period.
Please email the following information to billing@gazzin.com or submit a ticket by logging into your client control panel. Please use the same email address to email that you used when you registered with us.

1. First name
2. Last name
3. Email
4. Address
5. Domain
6. Login
7. Reason of Cancellation (optional)
** PLEASE NOTE ALL YOUR DATA WILL BE REMOVED. SO, PLEASE BACKUP YOUR DATA BEFORE SUBMITTING YOUR REQUEST FOR CANCELLATION
---------------------

b

Please note they require you to give 30 days notice yet their latest response in their forum says backup all your data BEFORE submitting a request for cancellation. If that is not unjust enrichment I do not know what is.

:angry:

First off there is no conspiracy going on if you require a refund simply let us know and our billing will take care of it asap.

As for outages on hawk here is the URL where you can see the monitoring service for yourself. The sql errors you describe can be due to the cap which you have reached.

http://vps6.hybodus.com

login - hawk
pass - hawk123


As for the billing simply let us know and we'll refund you the TOS will be changed accordingly to meet cancellations requirements. This is due to us changing our billing procedure which we have changed.

For the automatic batch I see that it was first invoiced then the system took the money out. This can easily be reversed by contacting us as we refund accounts as requested.

The sql errors you describe can be due to the cap which you have reached.

What cap? On the plan features there is nothing listed about mysql restrictions. Currently the plan we has was:

-----------
Plans Plan 2
RedHat Included
Monthly Fee $9.95
Setup Fee Free
Disk Space 7500 MB
Disk Space is based on usage.**
Data Transfer 80,000 MB
Data Transfer is based on usage. **
DNS Branding
(private name server) Yes
Over Selling Yes
Get Started! ORDER NOW! \Domain Types
Domains UNLIMITED
SubDomain UNLIMITED
Domain Aliases UNLIMITED
CPanel Advance Features
RV Skin Free
Fantastico Free
Fantastico Scripts (click here to view the list of scripts)
Development Support
PHP 4.3.8 Free
Perl 5.8.4 Free
JSP/Tomcat Free
mySQL Free
Macromedia Shockwave Free
Password Protection Free
Private CGI-BIN Free
Macromedia Flash Free
PHPmyAdmin Access Free

Below the chart are some sections of features, the one with mysql states:

DEVELOPMENT FEATURES
PHP 4 Crontab support
Perl Version: 5.x OScommerce 2.2
CGI, TCL SSI
mySQL JSP/Tomcat
-----------
Nothing about limitations. I also follwed the Whm and cPanel links in the chart which brought me to the same pages mentioned below.

I went to the reseller FAQS which are linked at the top of the plan features, there was nothing about a limit on mysql. I folled the link on that page to the Control Panel link, and the only thing about mysql there was:

-------------------
Database Management

Manage MySQL Databases (Add, Remove, Change Password, Add Access Hosts)
phpMyAdmin Access
-----------------------------

Again nothing listed about a limit.

So please, by all means let me know where there is a statement about a cap. Plus none of the chat sessions resulted in the tech saying we had reached a cap.

Betty

The cap is on mysql connectivity. There is a limit which is put into mysql before it fills up. All services has some type of cap this includes httpd, etc.. We simply made the cap much stricter in mysql due to some scripts causing it to crash. This could have easily been resolved by contacting us an the cap be removed or increased so errors will not be recieved.

Thus opening a ticket where we can further investigate will allow us to resolve your issue. We're here to help and I am sorry for the trouble you may have experienced.

P.S. Has the billing department gotten back to you? If not just pm me and I'll handle it for you.

gee I tried your link to the hybodus.com above and it says login name not found.. sigh... the site cap was reached with 39 page views in 36 hours? I think you're trying to pull the wool over everyone's eyes.... bah humbug.

Either you have uncovered a flaw in zencart's php which hackers are exploiting or you're bs'ing the reseller community. As stated before we have stores on other servers some of which hit thousands of page views a day and no one has sql problems except gazzin? methinks there is something else wrong here and since your link above is not live I cannot verify the claims which you are making other than to verify that the link above is rejected.

I have sent you the PM about the URL.

We're not here to pull anything you can simply email our support team where we could have easily looked into this. We have many sites running mysql on hawk without problems no sql outages, no http outages, none at all. Those who wish to view the stats for hawk I am more than happy to pm a new login for you to check out. You can see that we have achieved an SLA of 99.97% on all services which is avg out from all services not just one type of service which most monitoring system use to monitor http only

gazzin has still not setup my private nameservers
i am sick of it i have lost one customer already it has been 5 days since i got my account :-(

clanoris reported I should have filled out a trouble ticket.. sigh I filled out twenty of them with no results. William said he was working on it but obviously never could pull it together....

As for the private nameserver I had to get into a chat with them and ask them to add the private nameserver, although if you have an ip address your registrar can do part of it and they have to create an A record to have it work seamlessly, otherwise if it is dns1.victory.com the users can see the victory.. and overall its not impossible to track down whose server you are using....

I'ld try chatting with them as they did set it up right away after the chat.

Good luck!

qwan,

We have nothing to do with the private nameservers. If you read the welcome email carefully it will give you thorough instruction on how to set it up. We merely give you the ips of the nameserver which can be setup at your registerar.

When done you let us know the private name server you wish to use and we add the A records / make changes in the WHM.

Simply email us at support and our team will answer your needs.

We have been back by ticket amount but we usually answer ALL tickets within a reasonable time. I am sure current customer can vouche for that as well.

I recieve NS from them and dedicated IP for my main reseller account FREE and without any problem!