Alright,

So I received their newsletter about the $5.50 Transfer deal just for this week. So I took a chance and created my account, and made an order of 13 domain transfers.

Now, after adding all my credit card data. The order got processed with the exception of two domains (one .org and other .us) that said a message "failed please try again" with a link to their transfer page, however. I Checked my card statement and saw that they took or pre-authorized $71.50 which was my order.

I talked a long while with some sales guy in Live chat, and he directed me to send a support ticket on their website to the billing department to check.

Now, it seems like RegisterFLY has a bug on their website or something, because if you click on reports only 11 domain transfers (I did a bulk of 13 transfer - 2 got failed supposedly) were on the order, and the order amount changed to $60.50 or something like that. And the live chat guy says that he only sees my order for 11 domain transfers and not 13, and he can't see me getting charged $71.50.... :rolleyes:

Alright, so after that I open a support ticket with billing, explaining my situation, and with a copy/paste of my chat with the sales guy and a screenshot of my bank acc getting -$71.50 by RegisterFly.com Orange NJ

Which was my original order that never got really processed. Now $11 are on limbo now and registerfly is clueless in what to do since their records don't show such things, maybe making them think I want to rip them off or what not.

Has anyone experience such thing with them as I am currently?

You sure you are not seeing a pre-authorization not a charge? Most of the time a pre-auth gets converted into a sale after 24 hours(with most merchants).

They are usually very fast, just raise the ticket and have them resubmit the transfer(without charging you). As an FYI the guys on sales chat are pretty much sales issues I doubt they would have access to billing systems to be of much assistance.

Originally posted by dmaven
You sure you are not seeing a pre-authorization not a charge? Most of the time a pre-auth gets converted into a sale after 24 hours(with most merchants).

They are usually very fast, just raise the ticket and have them resubmit the transfer(without charging you). As an FYI the guys on sales chat are pretty much sales issues I doubt they would have access to billing systems to be of much assistance.

Could be a pre-auth. But I don't know if you can convert it into a sale with a lower amount than the pre-auth...

Originally posted by Francisco
Could be a pre-auth. But I don't know if you can convert it into a sale with a lower amount than the pre-auth...

Actually yes it can. A pre-auth is just to make sure the funds are available for the whole sale. The converted amount is the actual total of the COMPLETED sale(which can be less if things failed or did not process) It can be a lesser number than the initial authorized amount,

Originally posted by dmaven
Actually yes it can. A pre-auth is just to make sure the funds are available for the whole sale. The converted amount is the actual total of the COMPLETED sale(which can be less if things failed or did not process) It can be a lesser number than the initial authorized amount,

Do you know if RF knows when a transfer has failed? Since they don't know what to answer me on the support ticket ;)

They just say that they can't see the domains that failed on the transfer queue (duh)

Just an update. They refunded me the $11 and I have now started the transfer for my last two domains.