I am looking at Cerberus and Kayako's helpdesk products and wondered if you all can give some advice.

I like the features of Cerberus. Additionally, I do think Kayako has a good product too. Since I am running Modernbill, I was leaning toward Kayako, but I did see some rumblings on the Cerberus forums about integration. I was just curious if anyone out there integrated Cerberus and Modernbill?

They are the same cost to run.. Well, I have a ticket our with Modernbill to see if they have a special with Kayako.

When if boils down to it... Cerberus looks like a better fit for me, but if it doesn't integrate well with Modernbill then I will definitely go with Kayako.

(I hope this was the best forum to post this one)

Afternoon,

I just wanted to touch base and let you know that Cerberus does now intergrate with ModernBill. It basically replaces the helpdesk feature within ModernBill. I just purchased Cerberus last week for that very reason. Good luck!

Thanks for the reply I appreciate the info.

How do you like Cerberus?

I was stuck, like you, trying to decide between the two products. It has been a little over a week since I purchased a single domain license and I have not regrets. Both products are execellent but it came down to product support in my opinion. Try the free, single email, version with ModernBill and make the decision yourself. PM me if you have any questions or need the PDF on how to intergrate it with ModernBill.

Take care....

Is there a link anywhere online for the integration pdf?

TIA!
Steve

I had trouble finding it also. Ultimately, I had them send it to me via email. PM me if you would like me to send it to you.

Hey there!

The Cerberus<->Modernbill integration PDF is included in the Support Center download on our site.

Additionally, a copy is posted in our forums here:
http://forum.cerberusweb.com/showthread.php?s=&threadid=4236

Thanks for your interest!

Thanks Jeff!! :)

Thanks Jeff, that's this week's project... ;)

:D Bailey

Anyone has a WHM AP Cerberus Integration PDF?

Joshua

I dont think there is any WHM intagration, although I could be wrong.

bithost, Its pretty easy todo the intagration setup. good luck