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View Full Version : Theplanet.com Best or Worst ?!!!!


noorolhoda
01-16-2005, 06:10 AM
Hello
It is just what happened for us, nothing else !!!
you should decide about my question your self!
what I can say is :
If you want get server from theplanet.com or other their partners or If you have got server from them and you want to continue your business with them look after , you must have other backup or mirror servers with an other data center :o
their services is fine , their support is good but they arent,t safe !!!!!!!!!
each time they may send below message to you and terminate your services with telling the reason or explain what happened !!!!
I current days some of my friend have received the same message from them !!!
they shoked us!!
--------------------------------
Service Termination Notice
Existing Details:
------------------------------------------

(fcastle-01/13/05-18:11):
Customer,

As per our Terms of Services (www[dot]servermatrix.com/terms.html)
your services will be terminated 48 hours after the opening of this
ticket. Please take this time to backup and copy any pertinant
information you may have on your server(s).

This is non-negotiable and is final.

- ServerMatrix reserves the right to discontinue service to any
subscriber it deems, in its sole discretion, violates any condition of
service including the Acceptable Use Policy, Data Center Rules and
Procedures, and Terms of Services.

Thanks.
--------------------------------------
(c19559noor-01/14/05-04:15):
Dear Sir
Can I know the reason?
also we have get some of our servers from theplqanet.com
is this Termination include thoase servers?
Thanks
------------------------------------------

(rcarter-01/14/05-08:58):
The termination will include any and all services you have with us.

We apologize for the inconvenience but unfortunately, this is all the information I can give you.

Thanks.
__________________

eddy2099
01-16-2005, 06:31 AM
What were you and your friends hosting on your servers ?

InternetArmy
01-16-2005, 06:48 AM
Wow, I cant believe they would just shut you down without an explanation.

noorolhoda
01-16-2005, 07:09 AM
Originally posted by eddy2099
What were you and your friends hosting on your servers ?
No special things !!! No Adult , No hack , No crack , No unlawfull sites
just personal and some organizations sites
we had 6 servers with them !!!!

[i]Wow, I cant believe they would just shut you down without an explanation

InternetArmy , see this please

http[:]//forums.devshed.com/t219626/s.html

InternetArmy
01-16-2005, 07:31 AM
Makes me worried to do business with The Planet. Has this happened with anyone else here?

Laws
01-16-2005, 07:39 AM
There's more to this story than meets the eye i'm sure...

TP don't just go around cancelling customers accounts, so they're obviously under pressure from someone else....

phvt
01-16-2005, 09:29 AM
Can you say, "GNAX backup server"?

TP has been doing a great job lately of shutting down spammers...I'm not accusing the thread starter, but the ISP doesn't get delisted until the accountholder is gone.

At Spamhaus, I've seen a TP listing-delisting turnaround of as little as a day, so the TP abuse department is definitely alive and doing it's job. I can only imagine how many accounts are terminated before they reach the manual blocklists.

freenukehosting
01-16-2005, 09:36 AM
THEPLANET is a very good provider. they have the best support and prices for dedicated servers. I love the support and the prices.

noorolhoda
01-16-2005, 09:52 AM
Originally posted by freenukehosting
THEPLANET is a very good provider. they have the best support and prices for dedicated servers. I love the support and the prices.

I, m sorry for you because befor I thinked like you !!!
I don,t know how much customers I have sent to them !!
befor this happen for me I have heared about some of their behavior,s but I didn,t belive until they sent me that message :bawling:

You can do besiness with them , I didn,t told their support and price is bad.:rolleyes:
Just be careful if they do with you the same behavior , don,t lose your datas , customers and ....

WebMate
01-16-2005, 10:13 AM
noorolhoda,

Why don't you post this thread on TP's forum?

noorolhoda
01-16-2005, 10:17 AM
Originally posted by WebMate
noorolhoda,

Why don't you post this thread on TP's forum?
I will do it if they don,t delete my post !!!!
also below is another ticket , they aren,t safe is they tell
my server was down about 3 days in that case:

-------------------------------------------------------------------------
Ticket Number: 476860PLNT
Ticket Type: Technical Support
Status: CLOSED
Opened By: Tech Support
Summary: OUTAGE D4
Last Updated: 11/19/2004 07:49:31
Details: Facility Event Report

November 18th, 2004

Summary: This morning at approximately 10:37am CST, The Planet experienced a problem with a circuit breaker upstream from PDU BE40 at the DLLSTX4 facility. Facility engineers were immediately dispatched to look into the problem. The engineers inspected the problematic breaker, and power was restored by 10:45am CST, at which time NOC Engineers began ensuring downed servers were brought back online and operational.

Future Mitigation: Our facility engineers have inspected the circuit breaker determined it to be within acceptable parameters. The circuit will be monitored closely for any possible problems, and should future maintenance be required, we will notify all customers at least 72 hours before the work is performed.

We apologize for any inconvenience this may have caused you, and thank you for your patience in resolving this issue.

Your server has become unresponsive after the outage. we are checking into this matter and you patience is appreciated.

Thank you.




(jeaves-11/18/04-14:50):
Unfortunately I am unable to bring this server back online, as it appears that the root filesystem is corrupted.
Your only corse of action at this point is to open an OS reload ticket through orbit. I apologize for the inconveniance.
Please let me know if you have any questions.

--------------------------------------
(c19559noor-11/19/04-00:18):I have opened an SLA request ticket.
I want know did we lose any data on this server?
Please open an os Reload ticket your self and told your support team to keep our data on this server!!!!
as I opened an os realod befor and I lose all of my data on that server , I hesitate to open os realode ticket myself!!!!
should I pay for this os realod ?!!!




(aboey-11/19/04-00:24):
We cannot open an OS reload ticket for you, this must be done by you. There is a section in the OS reload to follow your specific instructions, whatever they may be. I suggest you input any instructions in that section. You can speak with sales if you have questions about payment.




(aboey-11/19/04-03:20):
It appears the contents of /sbin/fsck has been replaced by contents of a 'mutex' text file. So your system will neither boot nor run through an fsck because of this. I went into your /home/ directory, and it appears that your customer data is still intact.

To resolve this problem, you can either open an OS reload and request that a new drive be placed as the primary so that you may recover your customer data. You will have to speak with sales about the cost of this.

Or have us replace the fsck file with administrative time and see if this resolves the problem. Administrative time is billed at $75 per hour, at minimum of one hour.

Let us know how you wish to proceed.
--------------------------------------
(c19559noor-11/19/04-06:26):As I know you have Hardware and Network UPtime guaranty!!!
Why I should pay for solving this issue?





(aboey-11/19/04-06:32):
This does not appear to be hardware issue, but a software misconfiguration.
--------------------------------------
(c19559noor-11/19/04-06:33):Can you tell me who cause this issue?




(aboey-11/19/04-06:49):
The most I can tell you is what the issue is, which was previously described as:

It appears the contents of /sbin/fsck has been replaced by contents of a 'mutex' text file. So your system will neither boot nor run through an fsck because of this. I went into your /home/ directory, and it appears that your customer data is still intact.

I'm not sure if you allow other people to administrative the server, but it does appear that the fsck file was changed. This is why I can't tell you who caused the issue, as I don't know who administrates your server. The actual change would have gone unnoticed until it was necessary to run an fsck.
--------------------------------------
(c19559noor-11/19/04-07:03):Yes , I have Sold this server to any one else but who one administrative this server have been go to travel 3 days ago and As I called him today he didn,t know any thing about this issue and he told me that he haven,t any Internet connection to do any thing on this server !!!
Also this is the reason that I have delay to response to this ticket.
As he told me I,m sure no one else had the root pass for this server for causing this problem.




(aboey-11/19/04-07:07):
The file could have changed and it would not have been noticable until fsck was forced to run, as is the situation now.

--------------------------------------
(c19559noor-11/19/04-07:22):as I called the server,s administrator he told me that his server had 2 hard drive.
please install new os on secendary hard disk.
thank yo.




(kbrown-11/19/04-07:49):
We will continue this issue in ticket 477621PLNT.

jt2377
01-16-2005, 10:20 AM
there is two side to every story. without knowing why TP cancel his server . it's hard to know why.

i have a server with TP since 8/04. no problem so far.

jt2377
01-16-2005, 10:27 AM
Originally posted by noorolhoda
(c19559noor-11/19/04-07:03):Yes , I have Sold this server to any one else but who one administrative this server have been go to travel 3 days ago and As I called him today he didn,t know any thing about this issue and he told me that he haven,t any Internet connection to do any thing on this server !!!
Also this is the reason that I have delay to response to this ticket.
As he told me I,m sure no one else had the root pass for this server for causing this problem.


that's your problem right there. you sold the server to someone else. do you know the guy who admin it know what he is doing. maybe it already got rooted.

noorolhoda
01-16-2005, 11:08 AM
Originally posted by jt2377
that's your problem right there. you sold the server to someone else. do you know the guy who admin it know what he is doing. maybe it already got rooted.

He is one of my best friend and I believe him.
in the last weak as I know 5 of other companies in our country have the same problem with theplanet!!!!
I think it is impossible we have done an illigal thing in same time :confused:
Aslo My big problem is

why they don,t give me explian about this issue?

almahdi
01-16-2005, 11:09 AM
Originally posted by jt2377
that's your problem right there. you sold the server to someone else. do you know the guy who admin it know what he is doing. maybe it already got rooted.

What you said is true, many people just resell servers without knowing how to resell servers, or how to administrate servers.

and as I know, many people just claim being able to administrate a server, by just knowing how to configure CPANEL, without knowing how to secure the server, and even not knowing basic shell access.

We've been with TP for a year now, with no problem at all..

Yet, we don't have the full image of your story, many details are missing..

Also, we can't judge on this, until we get the other side of the story...

noorolhoda
01-16-2005, 11:19 AM
Originally posted by almahdi
What you said is true, many people just resell servers without knowing how to resell servers, or how to administrate servers.

and as I know, many people just claim being able to administrate a server, by just knowing how to configure CPANEL, without knowing how to secure the server, and even not knowing basic shell access.

We've been with TP for a year now, with no problem at all..

Yet, we don't have the full image of your story, many details are missing..

Also, we can't judge on this, until we get the other side of the story...

in this case we can imagine some body or one his users mae mistake.
so your mean is Tp should terminate his account in 48 hours with out inform him about his mistake?
:angry:

I have told all of the things without hiding any thing (I have copy&paste the ticket)
also I hope , one of TP support come and answer me here !!

Laws
01-16-2005, 11:40 AM
Look, you can blast this to CNN if you like, but if ThePlanet are unable to tell you in private why they are no longer able to provide you service then why the hell do you think they'll come and tell you publically.

almahdi
01-16-2005, 11:56 AM
Originally posted by noorolhoda
in this case we can imagine some body or one his users mae mistake.
so your mean is Tp should terminate his account in 48 hours with out inform him about his mistake?
:angry:

I have told all of the things without hiding any thing (I have copy&paste the ticket)
also I hope , one of TP support come and answer me here !!


Are you an authorized reseller of TP??

If you are, you could have solved the issue, by terminating the user server only, and not to terminate all servers and business between you and them..

I believe that TP has their own solid reasons to terminate their business with you..


Originally posted by Laws
Look, you can blast this to CNN if you like, but if ThePlanet are unable to tell you in private why they are no longer able to provide you service then why the hell do you think they'll come and tell you publically.

I agree with you...

noorolhoda
01-16-2005, 12:23 PM
Originally posted by almahdi
Are you an authorized reseller of TP??

If you are, you could have solved the issue, by terminating the user server only, and not to terminate all servers and business between you and them..

I believe that TP has their own solid reasons to terminate their business with you..




I agree with you...

even they haven,t told me what was the issue , which of my servers make issue , .....

I think you don,t want get my mean!!!
every one should have this chance to know all the facts!!
so they can decide to who is better for business with!
As I have told it is what happened for me after 7 mounth
if you think I have made a mistake in my business with them , this is your own idea , maybe others think in different way!!!
every one can read this , can think and can decide !!!
the important thing for me is " telling the facts"

almahdi
01-16-2005, 12:43 PM
Originally posted by noorolhoda
even they haven,t told me what was the issue , which of my servers make issue , .....

I think you don,t want get my mean!!!
every one should have this chance to know all the facts!!
so they can decide to who is better for business with!
As I have told it is what happened for me after 7 mounth
if you think I have made a mistake in my business with them , this is your own idea , maybe others think in different way!!!
every one can read this , can think and can decide !!!
the important thing for me is " telling the facts"

I haven't said you made a mistake in making business with them...

Anyways, I have said my own openion, TP has their solid reasons to terminate business with you..

Coolraul
01-16-2005, 12:49 PM
What kind of sites did you have on this server and what country are you from? You mentioned that they are shutting off servers from many people in your country. I hope not Canada!

If the planet terminated you like that (remember they are a for profit business who actually likes to make money) they have some reason beyond thinking you are compromised.

noorolhoda
01-16-2005, 12:51 PM
Originally posted by almahdi
I haven't said you made a mistake in making business with them...
Anyways, I have said my own openion, TP has their solid reasons to terminate business with you..

ok , so if you think they they had solid reasons why they don,t let me know their resonse?
:confused:

Coolraul
01-16-2005, 12:55 PM
What kind of sites noorolhoda?

jt2377
01-16-2005, 12:58 PM
Originally posted by noorolhoda
He is one of my best friend and I believe him.
in the last weak as I know 5 of other companies in our country have the same problem with theplanet!!!!
I think it is impossible we have done an illigal thing in same time :confused:
Aslo My big problem is

why they don,t give me explian about this issue?

what the heck does best firend got to do with admin server? he is your best friend doesn't mean he know what he is doing.

mp3LM
01-16-2005, 12:59 PM
Originally posted by coolraul
What kind of sites noorolhoda?

Click the little button under his name that says "Website"

at the present time...it's more or less still up.

almahdi
01-16-2005, 01:02 PM
I have accessed the website http://noorolhoda.net/ which is found in nooralhoda profile..

Its a persian website, I believe he is persian ( IRAN )..

almahdi
01-16-2005, 01:04 PM
Originally posted by jt2377
what the heck does best firend got to do with admin server? he is your best friend doesn't mean he know what he is doing.

That was exactly what I was trying to explain in one of my previouse posts..

jt2377
01-16-2005, 01:05 PM
Originally posted by noorolhoda
even they haven,t told me what was the issue , which of my servers make issue , .....

I think you don,t want get my mean!!!
every one should have this chance to know all the facts!!
so they can decide to who is better for business with!
As I have told it is what happened for me after 7 mounth
if you think I have made a mistake in my business with them , this is your own idea , maybe others think in different way!!!
every one can read this , can think and can decide !!!
the important thing for me is " telling the facts"

(aboey-11/19/04-03:20):
It appears the contents of /sbin/fsck has been replaced by contents of a 'mutex' text file. So your system will neither boot nor run through an fsck because of this. I went into your /home/ directory, and it appears that your customer data is still intact.

To resolve this problem, you can either open an OS reload and request that a new drive be placed as the primary so that you may recover your customer data. You will have to speak with sales about the cost of this.

Or have us replace the fsck file with administrative time and see if this resolves the problem. Administrative time is billed at $75 per hour, at minimum of one hour.

Let us know how you wish to proceed.
--------------------------------------
(c19559noor-11/19/04-06:26):As I know you have Hardware and Network UPtime guaranty!!!
Why I should pay for solving this issue?

they did. it's not hardware issue but software (OS, cpanel...etc.) which you have to admin it yourself since it's unmanaged. they ask you for $75 to do OS reload. that's their solution. they're not require to fix any mistake that your best friend make. when they said unmanaged that mean unmaged. it's hand off. they don't touch your server unless it's hardware related or your server is doing something that viloated their TOS.

overall, i think this guy just pissed that his server got unplugged because TP terminated his service and probably his own fault. either pay up the OS reload fee or keep crying about it.

noorolhoda
01-16-2005, 01:06 PM
Originally posted by jt2377
what the heck does best firend got to do with admin server? he is your best friend doesn't mean he know what he is doing.
you have use the small part of the ticket
this ticket is not related to my server termination. it was another of my problem with TP , they destroy the server and got me 25$ for renew the OS
you didn,t notice to the ticket dates
yes ,my servers is up yet , I hope they don,t discounect the servers untill I can get new server :bawling:
Also , I ,m Iranian and I live In Iran , when I want register in Tp they know I ,m Iranian.even they called my call number for verifing the payment
this is whole ticket you have QUOTE

------------------------------------------------------------------
Quote:

Ticket Number: 476860PLNT
Ticket Type: Technical Support
Status: CLOSED
Opened By: Tech Support
Summary: OUTAGE D4
Last Updated: 11/19/2004 07:49:31
Details: Facility Event Report

November 18th, 2004

Summary: This morning at approximately 10:37am CST, The Planet experienced a problem with a circuit breaker upstream from PDU BE40 at the DLLSTX4 facility. Facility engineers were immediately dispatched to look into the problem. The engineers inspected the problematic breaker, and power was restored by 10:45am CST, at which time NOC Engineers began ensuring downed servers were brought back online and operational.

Future Mitigation: Our facility engineers have inspected the circuit breaker determined it to be within acceptable parameters. The circuit will be monitored closely for any possible problems, and should future maintenance be required, we will notify all customers at least 72 hours before the work is performed.

We apologize for any inconvenience this may have caused you, and thank you for your patience in resolving this issue.

Your server has become unresponsive after the outage. we are checking into this matter and you patience is appreciated.

Thank you.




(jeaves-11/18/04-14:50):
Unfortunately I am unable to bring this server back online, as it appears that the root filesystem is corrupted.
Your only corse of action at this point is to open an OS reload ticket through orbit. I apologize for the inconveniance.
Please let me know if you have any questions.

--------------------------------------
(c19559noor-11/19/04-00:1:I have opened an SLA request ticket.
I want know did we lose any data on this server?
Please open an os Reload ticket your self and told your support team to keep our data on this server!!!!
as I opened an os realod befor and I lose all of my data on that server , I hesitate to open os realode ticket myself!!!!
should I pay for this os realod ?!!!




(aboey-11/19/04-00:24):
We cannot open an OS reload ticket for you, this must be done by you. There is a section in the OS reload to follow your specific instructions, whatever they may be. I suggest you input any instructions in that section. You can speak with sales if you have questions about payment.




(aboey-11/19/04-03:20):
It appears the contents of /sbin/fsck has been replaced by contents of a 'mutex' text file. So your system will neither boot nor run through an fsck because of this. I went into your /home/ directory, and it appears that your customer data is still intact.

To resolve this problem, you can either open an OS reload and request that a new drive be placed as the primary so that you may recover your customer data. You will have to speak with sales about the cost of this.

Or have us replace the fsck file with administrative time and see if this resolves the problem. Administrative time is billed at $75 per hour, at minimum of one hour.

Let us know how you wish to proceed.
--------------------------------------
(c19559noor-11/19/04-06:26):As I know you have Hardware and Network UPtime guaranty!!!
Why I should pay for solving this issue?





(aboey-11/19/04-06:32):
This does not appear to be hardware issue, but a software misconfiguration.
--------------------------------------
(c19559noor-11/19/04-06:33):Can you tell me who cause this issue?




(aboey-11/19/04-06:49):
The most I can tell you is what the issue is, which was previously described as:

It appears the contents of /sbin/fsck has been replaced by contents of a 'mutex' text file. So your system will neither boot nor run through an fsck because of this. I went into your /home/ directory, and it appears that your customer data is still intact.

I'm not sure if you allow other people to administrative the server, but it does appear that the fsck file was changed. This is why I can't tell you who caused the issue, as I don't know who administrates your server. The actual change would have gone unnoticed until it was necessary to run an fsck.
--------------------------------------
(c19559noor-11/19/04-07:03):Yes , I have Sold this server to any one else but who one administrative this server have been go to travel 3 days ago and As I called him today he didn,t know any thing about this issue and he told me that he haven,t any Internet connection to do any thing on this server !!!
Also this is the reason that I have delay to response to this ticket.
As he told me I,m sure no one else had the root pass for this server for causing this problem.




(aboey-11/19/04-07:07):
The file could have changed and it would not have been noticable until fsck was forced to run, as is the situation now.

--------------------------------------
(c19559noor-11/19/04-07:22):as I called the server,s administrator he told me that his server had 2 hard drive.
please install new os on secendary hard disk.
thank yo.

(kbrown-11/19/04-07:49):
We will continue this issue in ticket 477621PLNT.

jt2377
01-16-2005, 01:12 PM
i didn't quote the whole ticket because there is no need and it eatup the thread space. other people can read it and judge themselves.

like i said, their solution is to do a OS reload. it's not their job to admin your server nor tell you who did what since it's your job to do such thing.

their job is to make sure your server is up and when your server is doing something that viloated their TOS. they will shut you down. they don't care if it got rooted or what not.

again, unmanaged mean unmanaged mean you gotta do your own job. they did their by offering you to do OS reload. if you don't want to either do it (pay up) or move it. (to another provider)

noorolhoda
01-16-2005, 01:21 PM
Originally posted by jt2377
i didn't quote the whole ticket because there is no need and it eatup the thread space. other people can read it and judge themselves.

like i said, their solution is to do a OS reload. it's not their job to admin your server nor tell you who did what since it's your job to do such thing.

their job is to make sure your server is up and when your server is doing something that viloated their TOS. they will shut you down. they don't care if it got rooted or what not.

again, unmanaged mean unmanaged mean you gotta do your own job. they did their by offering you to do OS reload. if you don't want to either do it (pay up) or move it. (to another provider)

it is an old ticket , as you read I wants tell every body maybe make a mistake
----------------------
We apologize for any inconvenience this may have caused you, and thank you for your patience in resolving this issue.
---------------------
also , yes I,m iranian and I live in Iran
And theplanet know this when I ordered the fist server
even they called me for verifying the payment

almahdi
01-16-2005, 01:41 PM
Originally posted by noorolhoda
you have use the small part of the ticket
this ticket is not related to my server termination. it was another of my problem with TP , they destroy the server and got me 25$ for renew the OS
you didn,t notice to the ticket dates
yes ,my servers is up yet , I hope they don,t discounect the servers untill I can get new server :bawling:
Also , I ,m Iranian and I live In Iran , when I want register in Tp they know I ,m Iranian.even they called my call number for verifing the payment
this is whole ticket you have QUOTE

TP didn't destroy your server, possibly your BEST FRIEND corrupted the OS, or it was rooted.

Arasp
01-16-2005, 03:42 PM
This problem happened to me too.

It is not a spamming problem, we did not do any illegal things.

The planet really sucks. The issue is that Iran is under the US trade sanction and it looks that the planet uneresands it very well, but inorder to get our money, it has Iran in the list. So it gives permission to all iranians to do business with them.

The Planet job regarding this is %100 illegal due to the US political policies. It was not our fault to register with them. Some websites like Paypal and ebay which are based on the American nations have already ban Iranian IPs and they do not let us to register in their sites.

So if the planet does, it was its own fault. And they don't give us any explantion because their activity of working and doing business with Iranians directly has been quite illegal and they will be in big trouble.

They are afraid !!!!!!!!!!!!!!

Now we are the only victims of this situation. Is there anyway we can get some lawers and put the planet on trail ?????

We can put it on trail not because of terminating our websites, because there was noting regarding Iran and Tarde Sanction in their TOS and for accusing us of violating their TOS.

Because their activities of having Iran in their lists were quite illegal from the first day of they launched their company.

Regards,

noorolhoda
01-16-2005, 03:51 PM
hello
If they have problem with Iranians they shouldn,t accept my orders
they know where I am !!!!
if this is the reason , it is against their agreement :(
And they should refund our money

goolex
01-16-2005, 04:17 PM
this is not first time that theplanet has problems like this,
i personaly recommend that you away from THEPLANET !

now i am useing layeredtech and they are Excellent !

shabbirh
01-16-2005, 04:19 PM
Hi,

I think that ARASP is very right in what he/she's suggesting, vis-a-viz the suing of "The Planet".

As a customer of noorolhoda, hosting a socio-religious site, I have been directly effected by this strange and ludicras policy of "The Planet".

I feel there are one of two explanations for this unfortunate state of affairs:

1/ "The Planet" might be under some sort of threat of audit, whereby the IRS (as well as the "Hawkish Homeland Security" people) might want to do a check to make sure that no "terrorist" sites are being hosted by them.

2/ "The Planet" may well have been audited, and been advised by it's own legal team (as well as the "Homeland Security people" and the IRS) that they should NOT be doing business with a "terrorist nation" (i.e. Iran).

Since according to the Bush Doctrine, Iran is considered a member of the infamous "Axis of Evil" which are all considered "Terrorist" states, as well as the Sanctions Regime that is imposed Unilaterally by the United States against Iran, there might well be a risk of "The Planet" being in serious trouble for "Sanction-Busting", in this case, it makes sense (in a twisted kind of way) for "The Planet" to terminate all Iranian Customers. Having said that - as again rightly pointed out by Arasp - "The Planet" should not have taken business from Iran if it wanted to abide by the Unilateral Sanctions against Iran imposed by America.

Their greed got the better of them, and we have become innocent victims in their powerplay.

If "The Planet" has a shred of honourability left, then it should refund this month's remitances from the sites that it has closed down, and some would argue that since it was not permitted to do business with Iran in the first place, it should refund ALL monies collected from Iranian customers since they started hosting with them.

However, having worked for large ISP's such as the Planet (I was once employed by Exodus, which was taken over by Cable and Wireless, and is now run by Savvis), the level of beaurocracy that these sort of monolithic organisations have, I would be surprised if anything short of a serious legal preceding would gain a penny out of them. These type of people respond ONLY to the words of a writ-waving legal team.

Suffice it to say, the Planet has willingly cancelled the hosting for a large number of sites from Iran, approximately 20% of all Iranian sites are (or rather were) hosted by the Planet.

My message to the people is - if there is a decent and honourable company (ideally NOT from America), who is willing to do business with Iranian Companies, then the customers are waiting and willing.

"The Planet" should also realise, that this act will not be forgotten or forgiven. They will lose much business because of this, that which they have lost through their own actions aside, I am sure that freedom and justice loving honourable people who host with "The Planet" will reconsider their hosting provider once they are made aware - and they will be made aware.

Essentially, what "The Planet" has done, and what the Sanctions Regime imposed by the American Government is are actions fundamentally against the Geneva Convention on Human Rights, and they are illegal sanctions. The bottom line is the American Government and "The Planet" are both racist entities, against Iranians.

Plain and simple.

Warm Regards

Shabbir

shabbirh
01-16-2005, 04:27 PM
Hi,

I found this article on the BBC, thought it was interesting in this regard:

World: Middle East Iran deal defies US sanctions
By the BBC's Martin Lumb

Two oil companies, Elf Aquitane of France and Bow Valley of Canada, have signed a contract with Iran to exploit another big oil deposit in the Gulf.

The deal has been completed in defiance of American legislation which threatens sanctions against international companies investing in countries like Iran, which are perceived by the White House as supporters of terrorism.

The deal signed in Teheran to exploit the offshore site of Balal follows close businesslike co-operation between Iran, France and Canada.

It is worth $300m and forsees an operation lasting up to six years. All three partners have shown a complete disregard for the Sanctions Act, introduced to try to scare off potential investors in Iran's rich oil and gas fields.

'US can bid for future projects'

A French Foreign Ministry spokesman said simply that France did not recognise any global reach of American legislation; the Canadian company said it had the full support of the Canadian Government, while the latest word from Iran - perhaps a lttle mischeviously - was that American companies were free to bid for future projects.

This latest victory in Iran's campaign to show up the impotence of the American legislation follows a similar deal with Elf and the Italian company Agip last month.

All the Americans could do on that occasion was to express concern and disappointment - cold comfort for their increasingly frustrated oil companies watching lucrative contracts pass them by.

Sanctions legislation is currently being reconsidered by Congress, and the latest lost contract will be welcome ammunition for those who argue strongly that it is bad for business, and therefore bad for America.

Maybe the "The Planet" should take a lesson from this, while some companies are wooing Iranian Business, organisations like "The Planet" are cancelling business. Bizzare!!

Warm Regards

Shabbir

shabbirh
01-16-2005, 04:38 PM
Hi,

Another interesting article, this time from The Dawn a Pakistani Daily, dated August 12, 2004:

America's punching bag

IRAN continues to be the target of a vicious and well-orchestrated hate campaign. As the American presidential election draws closer, not a day passes without some US officials or planted stories in influential newspapers warning Tehran of dire consequences if it continued with its nuclear programme.

Press reports have also spoken of IAEA inspectors finding in Tehran uranium whose enrichment by 54 degrees can be traced to A.Q. Khan's network. On Monday President George Bush vowed to keep Iran under pressure, while National Security Adviser Condoleezza Rice sounded more menacing.

In admitting that an international understanding was developing on Iran, she did not rule out recourse to force. More threatening was Mr John Bolton, under secretary of state for arms control, who said the US and its allies must apply "more robust techniques".

He ruled out no option when he said America should go for "the disruption of procurement networks, sanctions and other means". The latest reports speak of a "surprise" in store for Iran in October - a month before the Americans choose between President Bush and Mr John Kerry as their next president.

There have also been periodic reports that Israel could target Iranian nuclear installations just as it did Iraq's in 1981.

The American pressure seems also designed to influence the thinking of the Paris meeting of the board of governors of the International Atomic Energy Agency. What Washington expects of the IAEA at its September 13 meeting is to recommend that the Security Council take up the Iranian nuclear issue.

This could pave the way for applying sanctions on Tehran. Unfortunately for America, the European troika - Britain, France and Germany - does not seem enthusiastic about Washington's tactics. Last October, Iran suspended uranium enrichment.

In return, it asked for European support on two points: prevailing upon the IAEA to stop its investigations and helping Iran with the acquisition of nuclear technology for peaceful purposes. Taking a broader view of the issue, Iran has pleaded for a nuclear-free Middle East. This is the last point Washington would agree to.

Should America resort to force against Iran, the entire Middle East will enter a new phase of anarchy and violence with repercussions that would make the violence in Iraq pale into insignificance.

It is also quite possible that, short of a full-fledged war, the hawks in the Bush administration would press for a punitive strike against Iran. The purpose would be both to destroy Iran's nuclear facilities and to kowtow to the Israeli lobby in the US a month ahead of the November election.

In addition to Iran, Syria also gets regular threats from Washington and the hawks in Congress and the media. Congress has already passed a Syria Accountability Act, and, like Tehran, Damascus too is regularly accused of trying to acquire weapons of mass destruction.

There is no doubt, after the occupation of Iraq, that Israel thinks military action against Iran and Syria is its unfinished agenda. However, the Israelis are now wiser. In 1981, they destroyed Osirak on their own; now the situation is vastly different, for the Jewish lobby has a profound influence in American policy-making.

The Israelis thus can sit back and watch with satisfaction as Americans shed their blood for Israel's sake. In what way this would help America win Muslim hearts and minds is another story.

(I would post the link but I need 5+ posts to do so, once I have I will post the links to this article and the previous one for reference).

Personally, I think that Iranians hosting in America should shift to Canadian Hosting Providers, Canada has good trade relations with Iran, and there is even a site - irancanadabusiness.ca (sorry can't put a link - just copy and paste) dedicated to promoting trade between the two nations.

Warm Regards

Shabbir

noorolhoda
01-16-2005, 05:34 PM
I hope at last they refund our money if they can,t continue with us!!!

asemoni
01-16-2005, 06:02 PM
Hi
my english is not good ,but what I can say is they should think about what they do
c ya

parsmizban
01-16-2005, 07:28 PM
Originally posted by asemoni
Hi
my english is not good ,but what I can say is they should think about what they do
c ya

exactly

im agree with noorolhoda and shabbirh and Arasp

i have the same problem with theplanet !

all of my servers which i have been bought from theplanet has been closed cause of american government embargo against iran

we know that there is not any spam or hack or ....... problem . this is what that noorolhoda and shabbirh and Arasp said .

this also comes to my attention there is nothing written about this matter in theplanet Term of services at the time i ordered my requests.

this is really unfair as i pay a setup fee of 200$ per server and then with any reason a ticket comes and says that you have only 24 hours to backing up your data . it really unfair !

if theplanet can not anymore give service to me, it must atleast return some of my money ! cause at the time of agreement the company well known i was from iran

Warm Regards

mp3LM
01-16-2005, 07:56 PM
Originally posted by asemoni
Hi
my english is not good ,but what I can say is they should think about what they do
c ya

As I agree with your arguement, I cannot disagree with TP's decision. Although I feel it is morally wrong to just cancel your servers just because you are from Iran, they happen to live in the U.S., which happens to not like Iran very much (at this point of time) and are trying to impose sanctions upon Iran and discourage them from being part of the world.

The fact that TP is in the US means everything. It means they are influenced by everything the US does/believes. To most companies located in the US, it is better to be safe then sorry. I believe if France had bad relations with Iran and were trying to impose sanctions on Iran, hosting providers wouldn't be all-to-eager to host Iranian owned servers in there facilities.

parsmizban
01-16-2005, 08:12 PM
yes i know that tp is under influence of US

but i mean if there isn`t any problem when they are giving my money this means there isn`t any problem with me with my country and with my religion.

Im pretty sure that they not mind any unfair or morally bussiness with us

the only thing they mind is money

its that

regards

AS-Richard
01-16-2005, 11:10 PM
<edited own msg>

IRCCo Jeff
01-16-2005, 11:45 PM
Common folks, this is a political debate that has very little to do with TP, infact, it probably belongs in the lounge :rolleyes:

jt2377
01-17-2005, 12:58 AM
Originally posted by NSCNAP Jeff
Common folks, this is a political debate that has very little to do with TP, infact, it probably belongs in the lounge :rolleyes:

it kinda does belong here since TP take order (money) from these people who happened to come from Iran. if TP take the money and cancel the server after few days because of the trade law or whatever its called. that's kinda scam people out of their money. a company with the size like TP should know who they can sale to taking these people money and unplug the server...it doesn't feel right that TP will do this.

TP should never take the order if they are aware the customers are from Iran. i'm supprise that TP legal dept. didn't put that in their TOS, tell their sales people to check, or stated on their website because of U.S. law TP can not take customers from X, Y, Z countries.

i remeber when i work for Dell. we were told not to take any order from countries that U.S. have trade laws against. TP lawyers should do a better job or something.

to other posters from Iran, sorry, buddy, crap happened i hope you can get your money back from TP and try other providers.

noreason296
01-17-2005, 01:15 AM
That really sucks for you guys. I currently have servers at TP/SM, they still offer great service for their clients but to cancel your servers of political reasons is a bit unfair. Especially when they knew where you were from when you first signed up and the trade embargo was in place then.

Out of curiousity, is this trade sanction a recent thing or has it been around for a while? (I'm Canadian, I don't pay attention to American politics.)

Personally I think its only fair if they refunded your setup fees and this months' hosting fees (assuming you got charged on Jan 1st).

AceWeb
01-17-2005, 01:21 AM
Even if it is political reasons, which they have the right to do, they still should provide a reason for termination, in my opinion.

Arasp
01-17-2005, 03:04 AM
The reason is Trade Sanction of US agains Iran.

We are not looking for the reason anymore.

Our question is something else.
Theplanet knew about Iran's embargo before it accepts Persian customers. WHY THEY DID SO? to seal our money?

By the way, we need to have theplanet guys read this thread carefuly. They must refund all our money from the first day they scammed us, and if they wont do it. They will have to deal with a very bad reputation this have caused !

jt2377
01-17-2005, 05:15 AM
Originally posted by Arasp
The reason is Trade Sanction of US agains Iran.

We are not looking for the reason anymore.

Our question is something else.
Theplanet knew about Iran's embargo before it accepts Persian customers. WHY THEY DID SO? to seal our money?

By the way, we need to have theplanet guys read this thread carefuly. They must refund all our money from the first day they scammed us, and if they wont do it. They will have to deal with a very bad reputation this have caused !

do what you can to get your money back. i don't think TP try to scam you. maybe just a mistake. i do agree they need to post something on their website about not taking order from X Y Z countries because of U.S. sanction or law.

InternetArmy
01-17-2005, 05:49 AM
Originally posted by Arasp
The reason is Trade Sanction of US agains Iran.

We are not looking for the reason anymore.

Our question is something else.
Theplanet knew about Iran's embargo before it accepts Persian customers. WHY THEY DID SO? to seal our money?

By the way, we need to have theplanet guys read this thread carefuly. They must refund all our money from the first day they scammed us, and if they wont do it. They will have to deal with a very bad reputation this have caused !

Actually, you can report them to the USA government for violating the USA sanctions. If they in-fact knew of your country of orgin when you purchased, then The Planet can be fined by the government I believe.

Arasp
01-17-2005, 10:43 AM
Originally posted by InternetArmy
Actually, you can report them to the USA government for violating the USA sanctions. If they in-fact knew of your country of orgin when you purchased, then The Planet can be fined by the government I believe.

yes. that is fine. Then How can we do it via the Internet? We really need to get our money back.

Laws
01-17-2005, 11:12 AM
Call me crazy, but did you not understand that when you bought servers the company you were buying was American and therefore at some point would be forced to cut you off?

BaselineAce
01-17-2005, 11:29 AM
I've never been a fan of The Planet.

pgrhosting
01-17-2005, 12:49 PM
This more or less it a moot point, the USA is going to launch an attack on Iran, Personally If I were you I would be fleeing your little country as soon as possible, The US government Is preparing a large scale asault and you will probably buy the farm if you don't leave.


---------------------------------------------
Beware the US war machine
and our evil overlords Dick Cheney and Rummy


*/ Disclaimer
I in no way support the death of millions of people so the US government can take over more oil fields

doooby
01-17-2005, 01:30 PM
I've faced this before at TP also but only gave me 2 hours to backup my data, I was not or will be a fan of TP anytime. So they're worst.

Arasp
01-17-2005, 01:38 PM
Originally posted by pgrhosting
This more or less it a moot point, the USA is going to launch an attack on Iran, Personally If I were you I would be fleeing your little country as soon as possible, The US government Is preparing a large scale asault and you will probably buy the farm if you don't leave.


---------------------------------------------
Beware the US war machine
and our evil overlords Dick Cheney and Rummy


*/ Disclaimer
I in no way support the death of millions of people so the US government can take over more oil fields


Oh, the way you talk is very offensive. Iran is not iraq and afghanistan and USA can do nothing with my country. Please do not talk this way !!! are you supporting terrorist activities of America against other countries?

MattF
01-17-2005, 01:48 PM
Ok time to close. If you were aware of sanctions before-hand then consider it a lesson well learnt.