How does everyone find bobcares?

I sent Amar an email two days ago he hasn't replied yet... does the outsourcing support take this much time as well? How does everyone find them? Especially interested to know more from people who have used them........

I emailed him days ago... nothing.

I am wondering, too.
It takes him 1 to 3 days to answer sales emails, but he told me that he is doing sales as a one man show but has 20 technicians working in 3 shifts of 8 hours each.
Hm.

Let me just say, that I am a very happy customer of bobcares;

They help me out incredibly, and deal with just about anything you can imagine, if you as a host can do it, just let them know what you want done for your customers, and they will do it.

It usually takes him about 2 or 3 days to respond to any sales related question, but his service doesn't seem that bad.

They have yet to answer my email.

From what I've heard sales related emails are answered by the owner himself, whereas support is handled by a large support team working 24/7/365, and thus while sales can take a couple of days to respond, support always responds within 6 hours.

I sent an email to the owner a few weeks back (date when this thread started) and have yet received a reply... I'll still probably go with them given the amount of positive comments WHT members gave but just hope they do deliver the 6 hour guarantee.

Originally posted by avara
From what I've heard sales related emails are answered by the owner himself, whereas support is handled by a large support team working 24/7/365, and thus while sales can take a couple of days to respond, support always responds within 6 hours.

That's true, while sales issues are often delayed due to the 'one-man-handling-all' situation, it isn't the case for their tech support response times. My trouble tickets often get a helpful reply within a couple of hours, all day.

Cheers

Yes, true, very true.
Me2.

BTW, I am still waiting for an answer to my sales question.

OT: I wonder if people actually read a thread from the beginning to the end before posting.

I was strting to take it personally when my sales questions went unanswered that long :mad: I guess i will give them another look see.

Took a look at their site... a bit confused about their plans, how come a "Client" (who is capable of submitting 1, or more tickets) costs 50 cents, while a TICKET costs $2.50 ?

On average, many customers might only submit half or less trouble tickets a month, so the $2.50 per ticket might be a good price when you're starting out. Furthermore, you only qualify for the 50 cents per customer price if you have 500 or more customers, otherwise it's 1 buck per customer.

Is it per customer on a server? Or just an customer that has submitted a ticket?

Originally posted by AcuNett
Is it per customer on a server? Or just an customer that has submitted a ticket?

That's per customer. However, bobcares also offers a per server plan, where you pay a fixed amount per server, no matter how many customers or sites are hosted on it.

So who counts as a "customer"? Resellers, or Resellers + their clients, or Resellers + Their domain clients + their "Web_Users"? (If you're a PLESK user ;) )

I just need to find someone who would be willing to do the updates and secure a RackShack server for me. I need one because my sites are taking too much resources.

Hi all,
I see some unsatisfied potential clients here which is the last thing anybody would ever want..... :(

I'm really sorry I was late on responding to all my potential clients... I hope I have cleared everybody's queries by email now (if not please let me know and I'll solve it asap).... I'm really sorry about the delay.

We are going on an expansion again....The process has kept me busy and things on the sales front was not very good during that period. I accept delay in responding to mails as my fault and take the full responsibility for it. Also I would make sure that such things do not happen again. However, please note that all our clients are always looked after very well... I get daily reports on the work and have meetings with my project managers to get a status of all our clients. We see to it that our customers are always happy...... :)

I really appriciate all the comments from people here (both good and bad)
As the first steps here's what we have done..
There would be another person (one of my fellow director' s - Kishore ) who'd be looking after bobcares marketing along with me from 1st march... Hopefully this way we'd be able to give quick replies to marketing/sales queries too....

I would greatly appriciate more feedback and constructive comments from all of you here.... Our aim is always to constantly improve ourselves and have our clients happy....

Have a great day :)

Regards
Amar

Still no answer to mine ;p

If it is of any relief for those of you considering,
the team working with Amar does answer support tickets every time and within the time promised. I am sure they are growing and this is because the service they provide is good, not to mention, if you have good support, you will grow too.
I have an account rep who I contact with any questions when Amar is not available. So as a customer, you will be taken care of.

I wanted to use bobcares but wanted to test some host support who uses them now so I can see if the response time is real and the level of the knowledge of the tech's

If you know of any host using bobcares please PM me so I can test the response and accuracy of the answer.

Thanks

venomx... no answer to mine too.. :(

but have to agree... it sounds like a good deal :)

Hi!
I checked my entire mail box and did not see any pending mails....

If there is any mail unanswered by us. Could you please resend it to me at
amar@poornam.com and a copy to amarjyoti_krishnan@hotmail.com

I regret for the inconvinience...

Have a great day :)

Regards
Amar

Amar answered my email in about 5 minutes! Hope support is as efficient as that... or least 5hours and 55minutes later at most :D

And they are absolutely wonderful..... I explained that I had some problems with my server (apache) and they were able to fix it immediately.

This guys are great! And I am really glad to have them.

_________________
Keith