Hello all,
For those who do not know me I hate spam. I happened to notice that there was a spam site on Rackshack's network. The site is www.massmail.ru (by the way the spam site is listed in many anti spam directories). So like all spam hating people I sent a message to abuse@rackshack.net about the site. I never got a response. So I sent a message to sales and support at rackshack.net and again did not get a response. Curious I was. So I setup an account on Rackshack's forum and posted a message about the spam site. I still have not got an official
response from the Head Surfer. By the way it has been about two weeks since my first email to RS and the site is still up and still on their network. The reason why I think that Rackshack allows spam sites to be on there network is the response I finally got to my forum post. The reply is below.

------------------------------- The reply
WebSales_James
Regular RS-Forum Member

Registered: Aug 2001
Location: Houston
Posts: 425

we do not allow the transmission of spam (ie. sending unsolicited email). if the site doesnt directly send spam it may not be directly violating the tos and aup. we have, in the past, asked individuals involved in spamming to leave our networks, even though they were not directly spamming with our networks.
---------------------------------

In my opinion if you knowingly host spam sites there is no difference between you and the spammer. For most spam to work there must be a website for the scam/spam. By hosting the website you must know that you are helping the spammer scam people out of their money.

Thank always,
ASA (Anit Spam Alliance)
visuallink.net/capps/china.html
visuallink.net/capps/quotes.html

<<MOD NOTE: Please enter URLs in your signature only (see PROFILES button above)>>

I forgot to give you guys the link to the post on Rackshacks board. The link is: http://forum.rackshack.net/showthread.php?threadid=3264

Thanks always,
ASA.

Well that's your opinion, but they have a TOS and I'd assume they follow that (not your opinion, which is valid here, but possibly not there). The site might not be sending the messages through their network. If it is being sent through their ISP, then you should forward the email (with headers) to abuse@theirISP.com.

Chicken,
I agree with you in a way. I would complain to the ISP that the spam is sent from as well. But most spams do not work without a website to link to. In my opinion a spam message and spam website have no difference. In my opinion I also think that if a company knowingly host a spam website that they are helping the spammer scam people out of their money. But you are right in saying that is only my opinion.

Thanks Always,
ASA

Hi all,
If nobody has any comments on rackshack hosting spam sites this thread can be closed.


Thanks all,
ASA (Anti Spam Alliance)

You've really been spamming RackShack's forums with this:

http://forum.rackshack.net/showthread.php?threadid=3206
http://forum.rackshack.net/showthread.php?threadid=3208
http://forum.rackshack.net/showthread.php?threadid=3264
http://forum.rackshack.net/showthread.php?threadid=3257

As you'll notice in the final thread the CEO of RackShack explained you'd not followed the proper channels, nor was RackShack inclined to provide details to you that dealt specifically with RackShack and massmail.ru.

Please respect the effort RackShack is putting into this.

Sincerely,

-Doc

I followed proper channels and that did no good. I tried abuse@rackshack.net, sales@rackshack.net and support@rackshack.net. I never got a response and the spam site is still up. What do you want me to do ignore the spam site. I want the head surfer or somebody at rackshack to tell me they allow spam sites or they are going to take down the spam site.

Thanks

Henry, for goodness sake, don't spam *their* forums with your message. You asked a question, and I believe you got an answer:
we do not allow the transmission of spam (ie. sending unsolicited email). if the site doesnt directly send spam it may not be directly violating the tos and aup. we have, in the past, asked individuals involved in spamming to leave our networks, even though they were not directly spamming with our networks.
You've pointed it out, if the site is up then it doesn't violate their TOS.

Chicken,
I have not got an official answer about spam websites on their network and if they are going to remove www.massmail.ru. However, I am satisfied that RS is going to go ahead and support spammers by hosting their websites so you can go ahead and close this thread.

Thanks,
ASA

I don't know if you're one of the Moats (Chris or Sam, one of which was banned for flaming Rackshack, not that I'm sure there are two of you), but since you are from visuallink.com & cobaltrack.com I think this is nothing more than another one of your flame attempts. To be honest, I find posting this on their forum (multiple times) and this forum rather pathetic, cheap, and unbecoming of a competitor. As I said, this isn't the first time you guys have posted negative things about Rackshack, and I'll assume you wouldn't expect your competitors to stoop this low and flame you, your company, and your services.

If you guys are professionals over there at Cobaltrack (one has to wonder)... act like it.

Chicken,
Do you know who Henry Clay is. Henry Clay is a very important person in american history. I am an american history nut. Thats is one reason why I run www.visuallink.net/capps/quotes.html. That why I have the name henry clay. This thread is real issue. I hate spam. Simple as that. ASA (anti spam alliane) is my personal project and so is www.visuallink.net/capps/china.html. I am not picking on RS. Take a look at my history. I personally got C&W to pull the pipes of the spam site www.removeyou.com. I also have taken down many many other spam sites not at all related to RS. The reason why I posted here to try to get a response. Two or three weeks ago I sent a message to RS's Abuse department. I never got a response. I tried to keep this between ASA(ME) and RS. I next sent a message to Sales and Support at RS and still did not get a response. If this was a normal spam site case I would then send a message to the webhosting company's bandwidth providers. However, I know that RS is a good company they just seem not to be replying to me. So I started an forum account at RS it get a message to the HS or to an employee of RS. This still did not work so I started a thread here. What else did you want me to do. Ignore a spam site.

Yes, Henry Clay is an important person in history. But, you are not that Henry Clay and obviously not as important as you consider yourself. Rackshack does not owe you an answer. You pointed it out. They can take it from there.

Your posts reflect way too much self importance and way too little maturity. Flaming is not appreciated.

Just my two cents. I know they don't like spam because I have had customers who has sent some and I was called on it.

Oh yah! One complaint from spamcop about an email send by one of my customers and down came the wrath of Patrick-EV1 on me and my servers :D

Sorry Chris, your past history of 'henryclay' might be ok, but your other username cmoats shows:

In response to this thread:
http://www.webhostingtalk.com/showthread.php?s=&threadid=29225&highlight=New+Website+Launch
-where the prices are listed: £25 (approx $35), you post:
http://www.webhostingtalk.com/showthread.php?s=&threadid=29259

This was actually split off the original thread and thrown, but I copied and locked it so you could see it. There are more, same or similar wording, asking that, for no apparent reason.

No one likes spam. You sent a message to abuse@ and didn't get a response so you sent it to sales@ and support@ (as I'm sure sales handles these issues), then registered at the forums, posted multiple messages, and re-register here and first message is about rackshack (as are most of your past messages with the other username).

If you honstly think, as a competitor of theirs, you should do this then you're really about the most unprofessional outfit I've run across (hard to really pick a #1, as we've gotten some good ones).

It isn't on your servers, it doesn't personally affect you in any way, there is no reason for you to flame Rackshack continually, and continuing to do so will only embarrass you, visuallink.com, and cobaltrack.com more than you already have.

Normally, I'd have thrown this but this problem seems to be on going, so at this point, other than to ban all of the cobaltrack'ers again, or censor your URLs, prohibit you from advertising, etc., I'm really not sure what else will get the point across.

Henry Clay was a blowhard war monger.

As to the issue of RackShack supporting spam sites. This is the first complaint I have seen accusing RackShack of this. My understanding is that RackShack is serious about enforcing their TOS, so if the site is still up, I am pretty confident it has not violated it. We are talking about at most $99 a month, that is hardly a compelling reason for a company the size of RackShack to keep someone around.

This has nothing to do with rackshack, and it might not belong in this thread, but i personally think that something has to be done about anti-spammers. We(my company) do everything possible to keep spammers off of our servers. When we recieve a complaint, we don't just shut down the site without properly researching it first. I think that there is just as much email mistaken for spam as there is actual spam. THe following article is kinda long, but i think it is completely truthful and i think more hosts should read this. It has a great point.

http://iboost.com/promote/marketing/emails/20038.htm

I always give my customers the benefit of the doubt. You know, innocent until proven guilty. Anti-spammers are ruthless though. People like this guy harping on you, even when they don't know the full story. I'm sure rackshack did the proper thing, and I hope that something can be done in the future to prevent anti-spam fanatics.

P.S.-I'm in NO WAY AT ALL condoning true spam. I hate it as much if not more than most people. Nothing like a crashed server at 4am to piss me off because someone decided to send out 50,000 emails. :angry: