Jalberts
12-12-2004, 11:07 PM
Readysetconnect.com (aka alterahosting) is a third rate hosting company, at best.
When I first started with them a year or so ago with a reseller account their responses to the few support issues I had were timely and accurate. A few months later something changed. They outsourced their support, to India, aparently, and the reliability of the servers went way down.
I became plagued with MySQL errors, which were almost always blamed on CPanel, so I couldn't claim an SLA credit. Constant email problems, always blamed on my Outlook setup. Email blacklisted by other servers becuase it came from an IP range known to produce spam, etc, ad nauseum.
And now, as of yesterday afternoon at about 4pm pacific time all my domains were down, gving 505/501 errors, except for one that showed the default Apache server page. And now, 27 hours later, they're still down. Their "helpdesk" responded last night that there was a hard drive problem and that everything was back up. But when I looked in the morning, after reading that, I see that all of them are still down and had to re-open the ticket. That's right, they closed it without my confirmation. A common and ANNOYING habit of many hosting companies. So then a couple more hours later I get a response that they're replacing the hard drive. That was about 9:30am PST. I responded, being very p-o'ed obviously, that this shold have been taken care of properly the first time. Then I get a response that the guy wrking on it had come in on his day off from a show to work on this. That was at 10 am, and there is NOTHING since then. Still down, by the way. And of course I'm being told I won't get a credit since this was due to a hardware failure, which isn't covered by the SLA. To me that is irrelevent. Customer Service truly is a thing of the past.
I know Dan Brock reads these forums, but he has failed to respond to criticism of Readysetconnect in these forums as far as I know, just as he failed to on his own forums, before they were taken down due to the bad publicity they were receiving. So Dan, this is for you. Your hosting business is a sham. Your so-called "unrivaled support" is the worst I have ever encountered, so in that respect you have achieved success. You also lied to your customers when you told them on your forums in the first quarter of this year that you were doing away with the outsourced support. It's just so wonderful to get non-responses and tickets closed without resolution from Anoop, and whomever else the outsourced support has "working" on your tickets.
Well, I've had enough of Readysetscrewup, and am moving to a dedicated host, as soon as I can find one that suits my needs.
For the rest of you, stay FAR away from readysetconnect.com. For anyone who is there and hasn't had any problems, get out while you can. It's a train wreck waiting to happen.
When I first started with them a year or so ago with a reseller account their responses to the few support issues I had were timely and accurate. A few months later something changed. They outsourced their support, to India, aparently, and the reliability of the servers went way down.
I became plagued with MySQL errors, which were almost always blamed on CPanel, so I couldn't claim an SLA credit. Constant email problems, always blamed on my Outlook setup. Email blacklisted by other servers becuase it came from an IP range known to produce spam, etc, ad nauseum.
And now, as of yesterday afternoon at about 4pm pacific time all my domains were down, gving 505/501 errors, except for one that showed the default Apache server page. And now, 27 hours later, they're still down. Their "helpdesk" responded last night that there was a hard drive problem and that everything was back up. But when I looked in the morning, after reading that, I see that all of them are still down and had to re-open the ticket. That's right, they closed it without my confirmation. A common and ANNOYING habit of many hosting companies. So then a couple more hours later I get a response that they're replacing the hard drive. That was about 9:30am PST. I responded, being very p-o'ed obviously, that this shold have been taken care of properly the first time. Then I get a response that the guy wrking on it had come in on his day off from a show to work on this. That was at 10 am, and there is NOTHING since then. Still down, by the way. And of course I'm being told I won't get a credit since this was due to a hardware failure, which isn't covered by the SLA. To me that is irrelevent. Customer Service truly is a thing of the past.
I know Dan Brock reads these forums, but he has failed to respond to criticism of Readysetconnect in these forums as far as I know, just as he failed to on his own forums, before they were taken down due to the bad publicity they were receiving. So Dan, this is for you. Your hosting business is a sham. Your so-called "unrivaled support" is the worst I have ever encountered, so in that respect you have achieved success. You also lied to your customers when you told them on your forums in the first quarter of this year that you were doing away with the outsourced support. It's just so wonderful to get non-responses and tickets closed without resolution from Anoop, and whomever else the outsourced support has "working" on your tickets.
Well, I've had enough of Readysetscrewup, and am moving to a dedicated host, as soon as I can find one that suits my needs.
For the rest of you, stay FAR away from readysetconnect.com. For anyone who is there and hasn't had any problems, get out while you can. It's a train wreck waiting to happen.