Hi all,

I opened a virtual hosting account with k*kko .com about 9 days ago. Since I opened the account, the server has been down for 3 days. Now the server is back up, my site has disapeared (it has been replaced by some page stating how glad cobalt is that people are using one of their raqs) and I can no longer access my account (username is recognised, but my password isn't).

I have been sending k*kko emails and leaving them messages on their live help for 3 days now and have had no response what so ever. I've told them if they don't respond by Monday, I will contact my credit card company and tell them to block payment. I've allready payed them $80 (setup fee and first month of hosting), which I probably will never see again. And I thought I had finally found the perfect host.

I'm posting this story to help people decide on which host (not) to choose. Also I was wondering if anybody has any tips on how I can proceed in this matter. Is there maybe some consumer organisation I can contact if they refuse to refund my money? This is the worst hosting experience I've ever had.

Aren't chargebacks allowed if the purchase has been in the past 3 months?

Situation update: After 5 days they finally contacted me and said they fixed the problem. How they fixed the problem? They moved me to a different server, I lost my entire site, including my forums I had just spent 3 days setting up. They seemed to think this was a very good solution on their behalf. They don't seem to think taking 5 days to contact me and fix a problem like the one I had was unusual. I told them I considered it to be bad customer support and cancelled my account. Their reaction: fine, but our policy is absolutely no refunds !!!

Looks like I'm out $80 :(

Take my advice and stay away from these wankers, ***** sux ass !!!