Could anybody be so kind as to point me to the main alabanza hosting companies?

mark,

to be honest....i would stay away from that place if i was you. i am having fites with then right now.

*worst support available (if they have any at all)
*constant control panel module issues
*routing issues
*they sell you on all kinds of stuff that you never see!

probably their most successful hosting company is jumpline. they have been in business for 3 years and have a ton of boxes with alabanza. (www.jumpline.com)

other companies:
-web site source (www.websitesource.com)
-apollo host (www.apollohost.com)
-no monthly fees (www.nomonthlyfees.com)
-GX hosting (www.gxhosting.com)

hopefully this is the info you are looking for, but i am leaving their service ASAP! and i would suggest that you stay the heck away from them.

http://www.webhostingtalk.com/showthread.php?threadid=2527

This thread was started to list Alabanza based hosts. You might find it useful to look through.

It would be wise to note that all Alabanza-reseller hosts are not created equal. To tar all of them with one brush misses the mark, in that support is provided by the reseller, not Alabanza.

Although some Alabanza resellers should be summarily lined up and shot, there are many who provide excellent service and support.

As an Alabanza host however, let me paint an ugly picture for Alabanza. Support is horrendous and service has gone to the crapper. We provide an excellent service, but when our server goes down because RAID was improperly installed and we lose sites becuase they only back-up every 4 weeks it's not our fault (although reflects on us) - that's bad, but when it happens again in the same month, same server, same reason - that's pathetic - and that is Alabanza. 9hrs to get it resolved and still I had to fix httpd myself. I had to restore sites myself as they didn't/couldn't

All Alabanza hosts are not equal, but Alabanza is, and it equals crappy support, horrendous service, outrageous prices....We have 5 servers with them - no more and we are moving all customers.

Point taken -- and well taken at that... may we hope they clean up their act.

ohhhhhhh boy alabanza topic again

Strange that if it's so terrible there that all the Alabanza hosts aren't posting anything here. They have hundreds of customers, and so far, one person who hosts with a client, and one client have expressed some sort of problem. If it were that bad all around, no doubt we'd all be hearing no end of it. I've pinged and traced on quite a few Alabanza hosts, and there's nothing out of the ordinary, response wise. Of course, I have no reason to contact them directly, so I can't comment on their response personally, but I don't see too many complaints about them at all. I even set up Net Monitor on a couple of hosts at Alabanza, and they've all been fine. Too bad some people try to convince other people to disregard a whole bunch of hosts because they have a very specific type of problem with the provider. A few months ago, it was VDI. This time, it's Alabanza. With all the people going to VDI from Alabanza, I wouldn't be surprised to see another round of VDI complaints after a bit, if (when) something goes wrong - because it always does.

This thread http://www.webhostingtalk.com/showthread.php?threadid=1385 has a couple of posts with very long lists in them, in addition to the other one offered up by Chicken.

Noone post about alabanza because we got the point already it's boring talking about all the time move on...Alabanza is not the only thing to talk about.

[Edited by Google on 11-30-2000 at 11:34 PM]

Just because you're tired of hearing about it doesn't mean newbies are and they probably won't do a search...Newspapers across the US will continually rehash the Florida situation even though everyone and their grandmother has heard about it.

Make a board only for the regular members and their isn't much to discuss.

For all others: You can choose to listen to my story or the untold stories of those not having problems. Ask anyone with more than 1000 clients how Alabanaza support is and you'll get the same story as mine. Any host does have problems agreed, but one server down 3 days out of 30 and continued displays of incompetence is pretty telling for the company as a whole.



[Edited by marksy on 11-30-2000 at 11:41 PM]

let the newbies read it i don't care i am just saying add more news then complains this message board is also about hearing news and new stuff that is good for webhosts and not complains.Complains should have a different section.

[Edited by Google on 11-30-2000 at 11:47 PM]

Chris is right. Besides, you have the freedom to just skip right over this thread if it doesn't appeal to you. If everyone would just exercise some common sense, things would be a lot better.

The problem with what you suggest, Chris, is that most hosts with 1000+ clients don't post here. They're too busy. But surely if this was some kind of epidemic, some of them would be moving away too, and we wouldn't just be hearing from the small guys? Jumpline has thousands of clients. They don't appear to be going anywhere. Sorry about your server problem, though. Bad luck. Bad techs, however, are available in good supply at virtually any company.

This is semi-related but I'm not sure exactly how.

When I was reviewing my daily and weekly page view stats (as I always do) the IP with the fourth-largest page views registered happened to be an Alabanza IP. Does anyone have any explanations? Am I being, as I somewhat suspect, "scouted" as a potential customer, or is this just an unusual coincidence?

Oh yeah I agree, you won't find many 1000+ customer hosts posting here - we are one and folks can choose to listen or not. Certainly our server problem is on the far end of what normally happens, but i can tell you how Alabanza has handled it is far from professional, even far from ethical in my humble opinion. Enough said, my opinion (and that is all, aside from the facts of my scenario) has been expressed.

What is the IP Spider John? All Alabanza hosts and for Google's gratification, internal matters do have a place at hostcoalition.org run by Annette and Stephanie - that may get better and more focused responses.

Well I can tell you about my latest experience with Alabanza.

Briefly, the background: Some gentlemen I was associated with went into the hosting business, at that time I was a web desigin contractor to them, they decided to let me into the business, so I joined them.

A year and a half later I get a notice from one of them stating that Alabanza would be increasing our cost of the server from roughly $600 to over $900.00, they sited the rise in cost as new equipment, and exceptional support.

Okay fine so far, Im not happy but the partners are still in the mode of thinking that Alabanza is so large, how could they have gotten that large without being the best.

So, a week or two goes by and I find out that one of our customers need php4, well our server only has php3 on it, so I put in a support request to have them upgrade us to php4. 2 days go by, and not a word, not even were working on it. The third day though took the cake, all cgi functions on the server stopped working, even the control panel scripts ceased to function, and the worse part was, that all MySQL databases disappeard from the server. I hastily put in a support request again, informing them of the problem, that was on a thursday. Didn't hear anything from them until Tuesday the following week, they stated that they did not install php4 on the server and the server was back to normal. They did not bother to explain what had happened to the server nor why there was a 5 day outage of any use of cgi scripts or of mysql databases, some of the customers at that time had their shopping carts built using mysql as the database and were left high and dry for 5 days without being able to sell anything. Meanwhile my suspect is that they did indeed attempt to install php4 and screwed it up throughly and decided that they didn't want to admit fault in this matter. I say this because of all that I have read in regards to installing PHP4 and what will happen to a Mysql database, or soemthing to the effect that php4 does something that you have to either tweak mysql back into operation or reinstall over the original. Either way that is my theory. I can say that their support department has become garbage as of late, and that even attempts to call our rep yeilded nothing of substance other than he's out of the office.

I have since broken free of Alabanza and my business associates and have gone my own way where I know that I can offer the best in support not having to rely on the incompetence of Alabanza screwing up our server. Hell if someone should screw up my server it should be me right? Yeah, thats what I thought.

Anyway, with their prices at the moment, you'd think their s*** dont stink, but Im hear to tell you that it does, the whole operation now stinks.

The way I look at it, Im only one server to them, they have bigger fish to keep happy like jumpline, they have what 120 servers? So I as only one server really mean diddly squat to them and they managed to prove it by letting our customers down for 5 days while they did nothing to fix the problem.

So much for my partners telling me when I first got involved, that hey, they've got redundant backbones, and if something goes wrong with the server, they just grab out drives and slip them into a different box, and if something goes wrong with our drives, theyve got backups etc. etc. etc. This is all good and well and sounds great until they let you sit there sweating it out losing customers because their sites dont function for 5 days in a row.

That my friendly people, is my view on Alabanza and why you have just concern to steer clear of them in their present state. It hasn't always been that way, at one time you could call you rep and *always* get him on the phone, or you could get a response back from their tech support well within 24 hours. Not anymore my friends, Not any more!

As far as the big boys leaving Alabanza, comeone, take a look jumpline has 120 servers there, can you imagine what it would take to move all those customers to other servers, its really an impossiblity with out half ruining your business. Granted that things like my story dont come up everyday, but when they do it's a true problem.

Bbox

The reason you won't get to many Alabanza based hosts complaining is the fact that they will either get a phone call or email from Alabanza asking them to stop, as we did on one occasion:


Also, I recieved an email from someone that was reading a thread on webhostingtalk.com and mentioned that "Karl from KDAwebservices" said Alabanza deleted "all of my accounts" when they did the moves. He indicated that you didn't sound happy with what took place.


The above came from our account manager and indicated also that they didn't want people saying things that weren't nice about Alabanza. Oh as you may also see it was someone on this very board that told Alabanza about us too.

We've never gotten anything - they can't stop anyone from posting things that are true. If people posted erroneous statements, sure, they should cease, but I'd bet most were not erroneous and just cast Alabanza in a poor light. I was a huge proponent at one time and apologize to anyone who may have read my comments and were (even in some small way) persuaded to get a server.

I haven't been able to access my website or the host for two days now. I believe they are Alabanza-based. Anybody know what's going on? I really don't know how to proceed at this point!

Thanks,

xandor

i can tell you this much:

alabanza has been experiencing recent networking issues. the fact that you cannot get to your site is not surprising at all. their router or routers have been experiencing difficulty as well. i know this because my company was having similar issues, and i called my account manager and the above is what we told me.

just a little fyi.

Well it's apparently not system wide, since we can still access our ex partners web hosting site and it's on Alabanza.

I would contact your hositing company by phone or fax if they provide such a service and find out what's going on.

If they dont provide such a service and it's really been 2 days since being able to view your site or your hosting site and they have not emailed you to let you know about any ongoing problems, then it's time to find a new host.

Try http://www.dreamhost.com they are reasonable, responsible and a good all around service.

Bbox

Originally posted by xandor
I haven't been able to access my website or the host for two days now. I believe they are Alabanza-based. Anybody know what's going on? I really don't know how to proceed at this point!Like Brainbox said, it's not systemwide, or even hostrocket-wide: I have their page up now. This board itself is hosted at Alabanza, and we're all getting here. My company's server, at Alabanza, is fine and has had no problems since the October incident where their connection was sporadic for a couple of days.

And for the record, I've only had to contact Alabanza's support three times but the response each time has been prompt, knowledgeable, and complete.

[Edited by JayC on 12-01-2000 at 04:19 PM]

Originally posted by JayC


And for the record, I've only had to contact Alabanza's support three times but the response each time has been prompt, knowledgeable, and complete.

You can't have asked them anything too difficult then else you'd have been waiting for ever like we used to before we left them. Most of our tickets took about a week to be resolved.

..just my site!
Unfortunately, I can't seem to get hold of anybody there, via "live support" messaging, email (including "emergency@hostrocket", or telephone (their published number is invalid!).
I had requested that my site be upgraded to PHP4, which I believe involves a different server, so perhaps they screwed that process up somehow. (I cannot ping, etc. my site, others ARE okay).

Meanwhile, I've told people (potential clients) to look at my site and this is going to prove embarrassing!

Thanks for the help, folks (and IF someone knows ANOTHER way to contact Brendan, et. al.....)

Cheers,

Xandor

As I've said elsewhere, not all hosts are created equal... lol. Waiting that long on a SITE DOWN bespeaks, IMHO, very poor support.

To give you an idea, I just had a brief "site down" episode earlier today, with another Alabanza-reseller hosting firm.

I sent the "site down" notification to them at 3:31 P.M.

I had a response in my e-mail, and my site was back up, at 3:37 P.M.

The IP that my records registered was 209.239.57.230.

The following is the information I got from Sam Spade's Traceroute (http://www.samspade.org):

1 206.117.161.1 (206.117.161.1) 32.62 ms 2.106 ms
2 isi-acg.ln.net (130.152.136.1) 2.612 ms 2.275 ms
3 usc-isi-atm.ln.net (130.152.128.2) 3.544 ms 4.489 ms
4 uscisi-pbi-630375.cust-rtr.pbi.net (209.232.128.189) 173.337 ms 210.372 ms
5 edge1-ge2-0.lsan03.pbi.net (206.13.29.205) 7.985 ms 8.580 ms
6 sl-gw15-ana-6-0.sprintlink.net (144.232.192.61) 7.225 ms 10.169 ms
7 sl-bb22-ana-5-0.sprintlink.net (144.232.1.109) 9.400 ms 11.150 ms
8 sl-bb20-ana-15-0.sprintlink.net (144.232.1.178) 7.536 ms 8.827 ms
9 sl-intsys-6-0-0.sprintlink.net (144.228.179.226) 13.364 ms 16.109 ms
10 pos2-0-622M.cr2.PHI1.gblx.net (206.132.113.98) 84.605 ms 81.328 ms
11 pos1-0-0-155M.ar1.PHI1.gblx.net (206.132.118.222) 79.54 ms 100.976 ms
12 * Alabanza.pos12-0-0.ar1.PHI1.gblx.net (208.49.224.94) 72.110 ms
13 unassigned.alabanza.com (64.176.255.249) 83.568 ms 83.44 ms
14 host.125i.com (209.239.57.230) 71.728 ms 70.161 ms


My question still remains: what were they up to?

Hard to say, since there's no page associated with them (as I'm sure you checked). Their WHOIS is a little odd, given that "networks" is misspelled. A bit of sloppiness there. :)

etLux, I wouldn't mind having that sort of response to my support requests. Who are you hosting with?

http://www.CodeBrain.com, as well as many of our other sites, are hosted on a privately run Ohio firm, http://www.ClearLight.com. The incident referenced above was in concern with a new site we are hosting with Alabanza reseller http://www.HostingMatters.com. In our experience, both firms are well and properly run; and consistently respond with alacrity, courtesy, and superbly knowledgeable technical support.

Okay, finally made contact with a live person! My suspicions were correct; they did screw up the transferral to the other server. The delay in rectifying the problem wasn't entirely their fault, as there were communication difficulties for which I don't entirely blame them.

I'm going to stick with them for now since I do think they are trying their best and they are pleasant to deal with. Also I like the features they have--control panel and all--plus they are priced extremely competitively. They are giving me a free month as recompense too.

Just thought I'd let folks know..!