Just to report here that the issues regarding Hostgui.net were resolved off-line and the domain is now registered to Jag.

The lesson:

While this forum is a great source of information, there are better ways to handle many situations and issues which are brought here. This is one example. Before Chicken cut it off there were dozens of posts on this subject---many quite ludicrous. What happened in the end...an off-line resolution...could have just as easily happened at the start without any of the negativity we all had to witness.

Same thing with posts which are truly support issues. Coming here and making your hosts problems known is not the most conducive way to resolving your problems or issues. If all else fails this is a forum for expressing your opinion. But, please give them a chance first...even more than they may deserve. And, doing that, you may just find they are more honorable and decent than you imagined. At the very least you will know you did everything you could to let them resolve the situation.

Chicken....not wanting to start another Burst/Jag thread...just reporting resolution. Have no objection to you immediately closing this if you deem appropriate.

Originally posted by Incognito
The lesson:

While this forum is a great source of information, there are better ways to handle many situations and issues which are brought here.

Coming here and making your hosts problems known is not the most conducive way to resolving your problems or issues. If all else fails this is a forum for expressing your opinion. But, please give them a chance first...even more than they may deserve. And, doing that, you may just find they are more honorable and decent than you imagined. At the very least you will know you did everything you could to let them resolve the situation.
I think the lesson is the point of the post, and would agree that some things just need to be handled off-forum.

Just to be sure to be clear about this; no one at JaguarPC had brought this onto any board or into public, although we did respond a couple of times to statements relevant to us and the issue once they were, well... anyway. We had made efforts to contact and resolve this off the boards, of course, but we also can't control what people post. It does seem some people thought it was relevant, but we get both the good and bad posts here. I don't think people should be afraid to ever post anything they think is relevant, and it might not be any fun to read, but I guess things just happen sometimes, so... I guess "Incognito" really meant, "things that the very poster isn't directly involved in themselves", correct? Then again, people sometimes think things are irrelevant or ludicrous, until they get in a situation themselves too. Anyway, it's good it worked out. Cheers.

A situation like this reveals the character of the parties involved. I, for one, appreciate and have been enlightened by the public discourse.

Incognito, regarding support issues I have to agree, but the HostGui thing was completely different.
After reading all the postings of Sean I have changed my mind about Burst dramatically.

Case resolved. That's great! Congratulations to both parties.
Well, I hope everything is back to normal.

Competitors can co-exist. It just takes some character.

:)

Lot of times I've seen this forum turn into a place for customer service, public relations, and just outright advertising. This is why many hosts post public comments rather than taking it to PM. Just look at PaypalDamon. That's all he ever does. When something bad is posted he'll appear out of nowhere. Just watch.

Yes, it is honestly one of the bigger daily battles we hve to contend with. Some threads start out ok, but slowly creep into the area of support and we have to lock it. We're not trying to be meanies and abandon you in your time of need (sometimes people don't have anywhere else to turn and I do understand and sympathize with that), but if the question is specific to your situation and not a general issue, it shouldn't be posted. Sometimes issues are addressed and that tends to be when the thread quickly moves from, "this is what happened" to a support thread.

If the forum can't possibly help you, then it most likely should be emailed. Someone posted a thread about trying to sign up for a service but getting the emails bounced. Well, what is the forum going to be able to do to solve that problem?

I agree. Further, if someone feels that they need to come to a forum to make something public to get support or help, that they are far better off just finding another host. I wouldn't pay to have a service on a web host if I felt that I had to come here and post about them just to get what I think I should get or need (be it you deserve or should get the service or not, is irrelevant, is what I mean). It won't resolve anything, even if other's will see it and not host with them, that's more of a review or complaint, than a means to try and get support -- that that's sad... I'd think it'd be time to move on, rather than dragging support issue after support issue onto a public forum.

Luckily, I don't think we've ever been in that situation here or anywhere else, but the point is, is that a lot of hosts do get flack here, and even if they should, you should leave them and not stay on them and just have a reason to continue to complain. Drop them, post what happened if you must, but don't try and come here for support. That's my opinion. Of course, this event in the subject of this thread wasn't about support, but people do tend to get upset seeing things, and ye, some do some in and say "Yeah, and here's what happened to me, in case you still wondered if they were good people or not", and people aso post in support of the company too. I don't think it does much good, but, well, I'm glad I don't have to moderate this forum. :-)

I agree mostly with what you guys say (especially Re: support requests on this board) but you do have to remember that the forum is used by a lot of people who are looking for someone they can entrust with hosting their website.

We've all seen people say "I was about to host with inserthosthere.com, but then I read the bad comments...", or "but then I saw X's attitude towards his customers..."

Something like the recent hostgui issue can give an intriguing insight into the character and attitudes of the people within a company.

While it should have ideally been handled totally off board (as I'm sure Jag/Burst would have done if others hadn't started the thread), it sure did make for interesting reading and as Walter said, perhaps altered peoples perceptions one way or another.

Anyway, just my 2 cents worth. It's definitely a fine line as to what's genuinely informative! Glad I'm not a mod, too :)