hi guys,
i made this thread just to let every one know my personal problems with ikobo..so that every one take care.

ok the story begins few days after i made my account.
so here are some of the problems that happend to me (i cannt recall all):

1.when you first register you get a $500 limited account..after a while it gets blocked until you send over certain documents..so they just claim that the regestration doesnt need any documents but your account will be blocked if you didnt send those sdocuments.

2.anyway my account was blocked..i sent over the document no reply for 7 days..i sent again no reply for 3 days..i talked to around 5 operators in live chat and again nothing happened..and after around 13-14 days of sending the documents i got a one line reply "please send over another untility bill"

3.any proplem or mistake made from thier processsor takes 30-90 days to be fixed..and thats what i am having right now..the processor claimed that certain withdrawal happend..while it didnt..i contacted them the asnwer "fill this form and send it, we will put it in the processor t usually take 30-90 days to be fixed"

4.my password wasnt working and also my sicret questions...i sent them an email and after 11 days i got an answer "please try the forgot password link again"!!!

5. suddenly my account stopped notifying me by emails for the payments that i reseave! and the payments doesnt show in the account! that took me 11 days to convince them that there is something wrong in the account, and after they did understand, it took them 3 days of trails to solve it!!

6.after they said the the problem is solved , i got a payment in the same day...and the account acted the same, no notification of any kind and it doesnt show!
i tried to contact them again they told me "all personal accounts act like that"
while my brother have his own account and it doesnt act like that.
and when i was chatting with the operator SHE SUDDENLY SAY "I HAVE TRIED TO HELP U AS MUCH AS I CAN" AND SHE CLOSED THW WINDOW!

now i have some other notes about thier system:

1.the system is unstable
2.they always change fees and rules without notifying
3.they usually ignore emails
4.thier support is offline normally 70% of the day
5.thier operators assume that any client who chat with them is a fool and doesnt know what he is saying..so your problem isnt solving your bug in the account! the main problem is to convince the operator that there is a bug!

thats what i rememeber now!
i should have kept notes..cause there are nearly twice those problem and guess what! in just 3 month.

:angry: :angry:

Yes, chat service is very bad, I used once and close the chat witout giving an answer to my question.

but its a free service

well...if the chat doesnt work fine! so how then r u going to get your problems solved?
note they usually ignore emails, or answer after a week or 2.

I resolved my problems using their livechat system and by talking to other ikobo customers on webhostingtalk. I chose them because I like their fees and because my country is included in their coverage. Now I have a small business which relies on their services and I have to say that it's working pretty good. Here is an interesting article that I found during a google search: http://www.wilsonweb.com/art/transact/ikobo-payment.htm Maybe this will clarify some things for you.

well, my country isnt avilable at paypal as well, but i am concidering stormpay as a replacment for ikobo, cause they gave me some really hard times
:(

You have the choice to choose whatever service it may suits you best but I must tell you that I never had your problems. It seams that you gathered all the possible problems and enabled them for your account. I am sorry for you and I know you were sincere but I realized that because of the slow customer service, a big percent of the problems are made by the customers. webhosting helped me a lot but I didn't have your number of problems anyway.

Thank you for great review Wello
You help me about my personal decision

Yeh... iKobo is pretty bad with replies to customers. They charged one of my customers 4 times, and the customer is irate. Am still awaiting a reply from iKobo after 2 weeks. Damn......

Columbus,

Are you saying that ikobo over charged you customer for 4 times?
Then our customers have no security at all to use ikobo service..!

Exactly. And I never even received a payment notification from iKobo. There is also no record of payment being received to our account, yet our customer has provided me with his bank statement. I have emailed iKobo 3 times now in 2 weeks with no response. Their online chat just tells me to email them. Hopeless. As soon as I find a better 3rd party processor, I will leave iKobo.

The funny thing is I just got an email from iKobo asking me to place a link on our website to refer people to them.... yeh right.... what a joke.

Originally posted by columbus
Exactly. And I never even received a payment notification from iKobo. There is also no record of payment being received to our account, yet our customer has provided me with his bank statement.

This means ikobo is stealing our customer money?
That is terrible, our credit card processor is a thief ?

You'd better ask your customer to do a chargeback dispute to against ikobo as I do not think ikobo will reply you; ikobo might only reply you if more people are aware of this scandal.

Originally posted by columbus

I have emailed iKobo 3 times now in 2 weeks with no response. Their online chat just tells me to email them. Hopeless. As soon as I find a better 3rd party processor, I will leave iKobo.

I feel like all their live help operators are fake names; especially Sidney and Syrita, both could be the same person, because both like to disconnect line during the middle of the chat - very rude !!

When ikobo live help cannot answer questions, they will avoid these question by asking you to email to their email addressees that will not reply you ---- one of their stupid strategies to fool customers.

Ikobo email accounts like below are all bull shix:
merchantsupport@ikobo.net
merchantdispute@ikobo.net

Originally posted by columbus

The funny thing is I just got an email from iKobo asking me to place a link on our website to refer people to them.... yeh right.... what a joke.

:rofl:

Originally posted by kelvinklay
but its a free service

We do not want bad service even it is free!!!

Furthermore, live help service is suppose to be free of charge, have you heard any paid live help on the net???

Originally posted by columbus
Exactly. And I never even received a payment notification from iKobo. There is also no record of payment being received to our account, yet our customer has provided me with his bank statement. I have emailed iKobo 3 times now in 2 weeks with no response. Their online chat just tells me to email them. Hopeless. As soon as I find a better 3rd party processor, I will leave iKobo.

The funny thing is I just got an email from iKobo asking me to place a link on our website to refer people to them.... yeh right.... what a joke.

same as my fifth problem:angry:

but ikobo is the only free available solutuion online, which provides an visa ATM card.

Bad service kills all, even if you offer diamond card...!!

ikobo is down at least twice today...!!!

well this isnt new, the website goes down constantly.

Hello! would need list of credit or debit or atm cards that can be funded by a credit card.

very simply I would like to accept payments via customers loading or funding my credit or debit card. Can you send me a list of existing companys that are offering this service?Preferably International or Offshore Or can you suggest me alternative ways this could be done?Thankyou!


Best regards, P. Michels

ikobo is not really bad, it exist online as a free great service, after receiving a payment when you withdraw funds from any ATM machines worldwide, your current amount will be shown on IKOBO and best of all it shows transactions details.

Simply awesome!

Got an email from iKobo over the weekend. They reversed the charges on the cusotmer's account, but I'm still waiiting payment to us.

Yeh, I think the chat operators are all fake names.

yes, i am sure 100% that they r.

and also they dont know alot about thier system bugs.

Originally posted by wello
hi guys,

1.when you first register you get a $500 limited account..after a while it gets blocked until you send over certain documents..so they just claim that the regestration doesnt need any documents but your account will be blocked if you didnt send those sdocuments.

:angry: :angry:

What documents do they need? Do they accept documents as a scanned copies sent via email?

<<Signature to be setup in your profile>>

this aint good i just signed up for an ikobo account this aint good news

Originally posted by qesign
What documents do they need? Do they accept documents as a scanned copies sent via email?

<<Signature to be setup in your profile>>

Yes. They accept scanned copies by email. Your account will never be blocked if you send them those two documents. I am not just lucky, I simply followed their procedures and instead of complaining about their customer support service I read about it and solved everything I had to solve.

concider your self LUCKY so far,
u dont know what might happen anytime.

i can also show u ppl some screen shots of my account, i am sure you be all shocked..cause ikobo processor have made some in and out fake payments in my account, and it took me 40 days to solve it!!

i have also some rude emails that i can forword to any of u if you want to have a look at thier SWEET replies!

by the way, i was an ikobo fan not long ago and i posted very nice comments about them here, but not any more after those hard times they gave me.

:(

Wello,

Can you pm me the screen shots and SWEET email from ikobo?
I would like to take a look at them. Thanks

post the screen shots here, let everyone take a look.

ok guys comming in the way :)

ok guys here is 2 screen shots and the discrpetion of the wired actions of the processor:

http://www.host2serve.com/ikobo/Untitled-1.htm

feel free to ask me for more details :)

Do you think they would show those cash disbursements if they weren't a normal thing? I don't think so. I don't know why ikobo does that (because I have those cash disbursements too) but I always manage to withdraw my money so I really don't care about that.

Ikobo downs again...

:rofl:

-----------------------------------------------------
http://www.worldtimeserver.com/time.aspx?locationid=US-GA

Georgia, United States
The current time in Georgia, United States is

3:44 AM
Friday, December 17, 2004
Standard Time -0500 UTC

Major Cities include Atlanta

well, i have a screen shot for a chat with one of thier oprators in which he admits that my account is having technical problem due to some issues in thier system and it would take them 5 days to solve it and i cannt withdraw my funds untill then!
althought i am on thier daily verifaction list.

want to have a look on that as well, Alyssa26??!!!


and BTW, how on earth u want me not to care about those cash disbursements while i get payments and they got lost in thier system and never show in the account unless i make chats with operators and 7 emails or so and wait for 1-2 weeks!!!!!

I am sorry wello. I didn't know that. I was just saying that I have also those cash disbursements but my payments are fine. So, what did you do besides talking to their chat operators?

well, i have to admit that it should be somthing wired with my account..cause if all ikobo account acted like mine then they should have shut down thier website long ago.

i have many problem comming and going in the account, i tried chatting and emailing many times before. and didnt get any fair solution.

but! i have talked to an operator this week who finally seemed to get the point that there is a technical problem with my account.
he promissed me that its going to be solved.

anyway, i was able at last to withdraw my funds to my iKard.
but i wont be sure that the problem is solved 100% unless i see what is the account going to act towards new payments.

so, ill keep u guys informed with whats going to happen next
:) i hope everything gets better.
cause i already had enough.

cheers
wello

I have a problem with ikobo since November 2004.

An ikobo female operator made a mistake on my account, she promised to solve the problem by the end of the day, but she did not solve the problem until now; few days later, I chatted with another ikobo female operator, and she also promised she will email me once she solves the problem for me, until now no email at all from her..!!

Their promises are all empty..!!

This company is totally hopeless!! I just feel tired to talk about this company which only gives empty promises...!!!

I just wait to see when will they reply me? But I doubt they will...!!

Wello,

Don't worry, you are not alone...!!! Let's get each other informed..

:) hehe
sure we shall keep each other informed, so every one can take care of these kind of bugs.

I know if I keep chasing them, it will just wasting my valuable time, because they will not reply!!

This is the story in short:
One Ikobo operator made mistake on my account, and made me lost some money, this happened in end of November 2004; they promised will retify it, but they did not. They just ignored me..no sense of responsibility at all.

I was wondering does ikobo understand this basic philosophy?
Once you promised, you have to do it.
If you don't do it, then don't promise.

:(
thats sad to hear that u lost money!
i had many problems with them but i managed by one way or another to get my funds.

is there anyway that u can charge them?

Originally posted by wello
:(
thats sad to hear that u lost money!

is there anyway that u can charge them?

To charge them..? I do not think so.
It is hard to get the money back once the money
is already inside other people pocket.

Ikobo just gives empty promises, and they do not have
any responsibility at all! :angry:

Too bad you feel this say. Although my opinion about ikobo is totally different, I respect you and I also sympathize with you. You see, for many people like you and me, ikobo made possible the development of a small business (or a big one, who knows ...) which after all means something and often fills our pockets. So, I feel sorry for your bad experience, but they are still the best choice for me.

yer guys the reason you may have had such a bad time, was because they lost Mastercard support and lost some of there databases due to power cuts. I got the same problem but they fixed it, and plus its free... what do you expect?

Xspirit,

They fixed your problem. But they did not fix mine.
What do you mean by it is free? Don't we need to pay
for ikobo transaction fees?
Your statement made no sense at all..!!

Originally posted by Xspirit
they lost Mastercard support and lost some of there databases due to power cuts.

:rolleyes:
that explains alot!

i am with cavalry
they charge as for transaction fees which is nearly the same as paypal, maybe even more!

so why do u think they are free!?

Originally posted by cavalry
Xspirit,

They fixed your problem. But they did not fix mine.
What do you mean by it is free? Don't we need to pay
for ikobo transaction fees?
Your statement made no sense at all..!!

Its free as in you don't have to pay for setup. Every company charges transaction fees, so the statement did make sense.
Well i am sorry they didn't fix your problem, but i reccomend chasing them up and soon, or they'll forget about your issue.

Paypal charge 4 % and they charg 2.9 % and then they offer 5%cash back.

well the service of paypal is way better than ikobo.
so relativly the 4% is low when compared to the quality of services!
but after all even paypal have some problems, but i guess not as much as other companies.

You may be right but do not forget that paypal's coverage is low and not many people can use it. Also they've had their share of problems over the years and they still have. When I chose ikobo I knew there were problems with their customer support but now I am convinced that I made a good choice because I prefer to get help from other ikobo users and in the same time to have more money in my pockets. But hey, this was my choice, so I can't really say what that paypal, 2co, ikobo or any other service is definitively good for you. Only you can make that choice.

well yes, i guess paypal coverage is the worst thing about it.
and it have some problems going here and there as well.

but for someone like me, paypal isnt an option and stormpay is expensive so i have to take ikobo as is, although they gave me some hard times..but i have no other option.

Originally posted by wello
ok guys here is 2 screen shots and the discrpetion of the wired actions of the processor:

http://www.host2serve.com/ikobo/Untitled-1.htm

feel free to ask me for more details :)

Wello,

Did you get your problem fixed by ikobo? :bawling:

I'm no expert on this one, but maybe that cash disbursement you're seeing is the Visa maintenance fee. I noticed that's they way they do it, they withdraw all your money from your account then in the next second they put them back, but take the fee. I suppose that's the way the system works or something. Just guessing here.

guys cannt u get it!??
my problem isnt the cash disbursements!!

cannt u see the things going!


see the first screen shot
1.i had a wired payment got transfered into my account and i had to talk to them for 30 days to convince them that this wanst my payment! and the removed the payment after 30 days.

see the second screen shot
2.my acccount suddenly started showing my balance as $0 even thu i hade more than $390 in the bslance..and my account showed that it is $0 suddenly without me doing any withdrawal..and my account kept the balance at $0 even after i had more than 6 or 7 payments transferd to it, even after the $390.
-payments tranferd into my account didnt show
-when i contacted them they said payment where bending and they dont know why they dont show
-i had to wait for 2 weeks and yet nothing untill some operator after a chat with me withdrawed the funds manually for me.

________________________________________
BTW, they didnt even belive what i am telling them until i had to make screen shots of my account and send them over thru emails for many times.
and after i did i got a promise from them that the account will be fixed within 3-5 days, and they manually withdrawed the funds.
now in order to know if its fixed or no i have to transfer a payment to the account and see if it will show!

so when i do...ill kepp u guys informed with the result.

One question: when your account showed 0, did you try to check out your balance at an ATM? One time it happened that my ikard account balance showed 0, but the money was there and I could withdraw them, it was only a display problem.
Regardless of this, I'm glad they're helping you, let us know if the problem gets fixed. Best of luck to you!

and here u go guys the screen shot of the chat in which the operator admits that the account is suffering technical problems!

http://www.host2serve.com/ikobo/chat.gif


ever since i had my first problem with ikobo, i keep screen shots and documents for all thier problems with me.
in case i needed them to prove my rights!

Originally posted by alex27
One question: when your account showed 0, did you try to check out your balance at an ATM? One time it happened that my ikard account balance showed 0, but the money was there and I could withdraw them, it was only a display problem.
Regardless of this, I'm glad they're helping you, let us know if the problem gets fixed. Best of luck to you!


no when the account showed ZERO balane i couldnt withdraw any funds.
and this isnt the first broblem with ikobo so far, if u read the main thread u will find that i was suffering problems like that even since i registerd.

and i hope it got fixed this time, ill post here in both cases.

thanks :)

Wello,

Are you there?

yes :) over here

Wello,

Can you tell me how do I make a copy of the screen shot?
Or to copy the chat conversation from ikobo?

Wello,

Now ikobo chat conversation cannot be copied, do you have any idea to copy it? The chat conversation is still in my Windows..

i press print screen and then a screen shot is saved.
i open Xara and klick (edit-Past)
and then the screen shot is pasted in the programme as an image
i export it as a Gif or JPG or PNG from Xara.

i didnt try to do this in PHotoSHOP so i dont know how it done there, but ill try it and tell u if u want.

wello

I pressed print screen, but nithing happened..
I am using win98SE, any other methods?

Do I need to install Xara? Which version?

Wello,

I already saved it in Photoshop ...Thanks..

Ok guys, there's a better way to do this.
First of all, you need to have an account created at ikobo.custhelp.com. If you already have one, and used livehelp from this account to talk to an operator, then you have to click the "my questions" tab, then click "questions" and there you can see a history of all your past chat conversations (nice, huh?). I for one use the live help from my account whenever I need, just for this reason, so that I can review or copy/paste past conversations.
If anything is unclear, please feel free to ask. Hope I helped! :cool:

Thanks Alex...

Are you using only ikobo? Alex..

good tip alex ;)

but the screen shot thinging is also helpfull in other stuff other than the chat logs.

for example i had to use screen shots for my account and send over attached with emails to ikobo in order to convince them that i am really suffering a technical problem.

Glad I could help! :clap:
So far yes, ikobo is the only option since paypal isn't available for my country and the others just didn't seem to appealing to me.

No doubt ikard is very fantastic to get money fast.

I would say ikard just the world best Apache assault helicopter; unfortunately ikobo lacks well trained pilot to fly it.

Originally posted by wello
good tip alex ;)

but the screen shot thinging is also helpfull in other stuff other than the chat logs.

for example i had to use screen shots for my account and send over attached with emails to ikobo in order to convince them that i am really suffering a technical problem.
Absolutely, I never said it isn't. It's just that for copying/pasting text it's more useful to have it like this, since it's a lot easier to manipulate plain text than a screenshot. Right?
@cavlary Nicely put! Let's just hope the pilot will get an intensive training program! :cool:

Originally posted by alex27

@cavlary Nicely put! Let's just hope the pilot will get an intensive training program! :cool:

Yeah, hopefully they will graduate from West Point or Pendleton...:)

yes, i really hope they get better by the time.
ikobo made me able to sell my egoods and earn money and withdraw it, long ago i had to use my firends paypal and then they wire the money for me. this wasnt pratical.
but when i knew about ikobo and used the service i was very very happy that finally i can get my funds sent stright forword to me.
but i have to admit that ikobo's many problems so far have changed my idea about them.
if only they can get things rolling without so much problems then they will rise!

:)

@wello: I had the same problem but after they put me on Autopay, my funds are deposited every day into my account. You should be able to withdraw after you get your funds deposited.

Wello, what is your history with ikobo? How long have you been using them? I ask you this because my view about ikobo has somewhat changed over this last months of practice. When I first signed up all my issues were resolved both by their customer service and by these forum's nice people. In time, I came to realize that they really improve their service in any way they can. But as cavalry said because of their low fees and that cool iKard withdrawing service, this small company has to satisfy more and more customers each passing month. I don't know if you realized that they are now second after paypal. So, that's why I told you that I will stick with them. I have no problems with my account and even if there were problems, I will try to resolve them in a good manner by asking help from the customer support or to the people from this forum.

@cavalry: I agree their customer support still has to do some training

for my ikobo history u can read the main thread!
and i have been using ikobo for 3 month now, so far they are full of problems, and BTW my broplems with ikobo might be slight different than your problems cause i always have to talk to them for weeks to get things solved.
and i always feel that operator think of me like a fool when i try to convince them that i am really having a problem.
some of them even closed the chat while i was telling them whats going on, so they just said "TRY CALLING US ON THE PHONE" and close the window!

i agree that the iKard idea is great, but those kind of problems happening all the time, makes me really mad at them!

Well, from what I read here I can draw the conclusion that ikobo’s main problem is their support system. Actually I can’t complaint, as I didn’t have any serious problems (hope the reason is not that I send money only once a month :) ). I truly believe they realize the problem and try to improve their support, as all the customers are interested in it. And Wello, I really hope your problem will be solved. I guess we all do ;).

well thier support is thier main disadvantage

but i add to that some bugs in the processor..which wouldnt be a problem if thier support was able to help clients to get over these bugs..but with this kind of support these bugs happen and u just cannt solve them!

also i add to that not accepting master cards at the moment is a great disadvantage....we nearly loose 50% of the clients for this, as not all ppl use visa!

also changing fees without notifying thier users is not acceptable, they did that befor, and i think would do it again!
they could have just emailed thier users with the new fees.

Wello is correct, I have never received even one time of email notification of updated news from ikobo.

I think we have been complaining this issue quite long time ago, but ikobo seems never improve it..?

Yeah, no Master card just like without one left leg..

Yeh, I think iKobo are really hopeless. I think they actually upset MasterCard, hence they no longer offer MasterCard payments. We are also losing customers that only use MasterCard. So what are the options for those wanting to go with a 3rd PP? CCAvenue?

For some reasons, I do not really feel comfortable to deal with ccavenue.

Columbus, how about http://www.forcetronix.com/
and 2CO?

Thanks Cavalry! I'll check them out. Cheers :)

Another one is www.uniclear.com

http://www.webhostingtalk.com/showthread.php?s=&threadid=358097

www.uniclear.com
seems very intersting..thanks cavalry

No problem, just helping each other..

any feedback about
http://www.forcetronix.com/
??

Wello,

I sent an email to forcetronix to ask for their fees,
they replied me within the same day:
------------------------------
Dear Client

Thanks for your interest in our services, please be so kind and use this pre-application signup form
: http://www.forcetronix.com/signup.php

We need this information, before we can make any quotation.

Thanks for your co-operation.

Med venlig hilsen / Best Regards

so u need to sign up before u are able to know the fees!
i think they are counting registerd users :)

is there any processor which can accept paypal and then wire the funds to a bank account?

well..
https://www.xoom.com
does this job..but they dont send money to my country as well :(
does anyone know simillar systems?

xoom cannot work in my country too...too sad

how many times xoom will change its services......looks like this is there new service.

i hope companies like xoom start working in our countries..this would be a good option for us.
i mean one can open a paypal account and then sends his money to xoom or whatever..and then its sent to his bank!
it would be some extra fees..but its better than suffering with ikobo! :(

ikobo is good, i had no problems using it.

It works great.

well concider your self lucky!

if you have some time to read my thread you will know what i am talking about!
beside..even if u had no problems with ikobo so far..they did many actions which reflects that they r no good:

1.they did raise thier ATM withdrawal fees without notifying thier clients (didnt they?)

2.they dont accept mastercard..that means loosing 40-50% of your clients!
(BTW they didnt choose not to accept mastercard...mastercard must have had enough from them and decided not to deal with them any more)

if u didnt ever had any problems with them..i guess those 2 things i stated above really shows that they arent good enough for stable biz. merchants.

adding to all the problems which i posted earlier in this thread!
i saied earlier that i got a promis from them (also proved by the chat screenshot) that the technical problems with my account will be solved..and when cavalry asked me if i check it or no i said ill wait untill i withdraw funds and then ill be sure that every thing is ok!

now..
i got some payments transferd to my account.
the payment appeared in the account as they promised, also it got released after exactly 24 hours as promised.

BUT :mad:
when withdrawing the funds..i get a missage that my balance is not enough to withdraw such amount (please not i do copy the amount to withdraw from the avilable balance..so its mentioned by them that its avilable)

now my acount says: avilable balance is $96.72
and wheni try to withdraw them i get a missage

"your account doesnt have enough balance to withdarw $96.72
you only have $96.72 avilable"
:angry:

i hate that..they always fix something and missup another!

Wello,

Did you reserve USD 1.99 in your ikard for ikobo $1.99 withdawing fee?
For example: if your ikard balance is $96.72, $96.72 minus $1.99 = $94.73. So you can only withdraw $94.73 from your ikard, after deducting $1.99 withdrawing fee.

One more thing, one your ATM machine declined your ikard withdrawal, your ikard balance will be charged another $0.99.
So, $94.73 minus $0.99 = $93.74.

I guess you can only withdraw $93.74 at this time.

My suggestion:
Use your ikard to check your balance available in your local ATM again, minus $1.99 from your ikard balance, I think you should be able to withdraw all your money.

cavalry
i am not talking about the ATH withdrawal :(
this happens when i withdraw funds from ibalance to ikard
i had $100 so the $96.72 is after charging the fees
they should be withdrawed to the ikard without any problem.

beside..i tried less amounts and yet..nothing! :(

Wello,

I think you'd better do a live chat with ikobo to see what is going on?

will do tonight, cause i dont think they will be online right now..dues to time difference.

and ill keep u guys informed!

Wello,

Now is around 9:30am, Saturday, Jan 1st, 2005 in Georgia, USA.
They might be available in half an hour later.

https://www.ikobo.com/ikobo.cgi?action=contactus
Support Hours:
Monday-Friday: 8:00 AM to 9:00 PM
Saturday & Sunday: 10:00 AM to 8:00 PM
-----------------------------
worldtimeserver.com
http://www.worldtimeserver.com/time.aspx?locationid=US-GA

problem solved!

the funds is now on my Ikard.
as usual it was done manually...i dont know when my account is going to work properly without me sending mails and talking to operators to withdraw the funds manually.

Congratulations! Wello.

Don't worry, I think it will work smoothly in you next transactions.
And I hope ikobo will accept Master card soon.

Happy New Yaer 2005!!!

i think its master card who is not accepting ikobo!
:)

Yes, you are right!
In fact, what I meant was: hopefully ikobo can process Master card payments soon.

yes, hope they do that fast!

First of all HAPPY NEW YEAR to everybody and may all of your wishes (including those regarding ikobo) come true. ;)
Sorry I haven't posted in a while but I've been on a little trip in the mountains for Christmas and new years. Now I'm back.
Seems ikobo is still going in this year as well. :) From what I read here they still have problems, but at least they're resolving them (wello's problem I mean). Let's hope this year there we'll see less problems and more solutions. Keeping fingers crossed!

if each of send email to ikobo to accept master card then they will consider our request and maybe they will accept master cards.

I don't think that not accepting MC is ikobo's choice. As they stated on our ikobo's account page, MC will be resolved asap so I guess we'll have to wait and see what happens. From what I know, ikobo is trying to change their current MC provider because of it's continuous problems.

Hi Alex. Let's hope so ...

Hi Alyssa, Welcome back...

Happy New Year 2005..
:beer:

yes, not accepting MC isnot ikobo's choice!
and lets hope they get it solved soon.

Originally posted by cavalry
Hi Alyssa, Welcome back...

Happy New Year 2005..
:beer:

Hi cavalry. Hi wello. I wish you a Happy New Year :)

:lovewht:

Thanks, Alyssa,

I hope ikobo will have a lot of improvements in 2005.

By the way, let me tell you something, I know one person who
used to work for ikobo, this person told me a secret about ikobo...

But I do not know if I should tell you guys..? Kind of hesitating..

I hope they will, because they are my only payment gateway and I wouldn't want to search for another one. I have an off-topic question: How do you manage to advertise your websites? What is the best practice in this area?

hi alyssa26, use adwords and add your links to search engines.

Thanks kelvinklay. Happy New Year :D. I knew that but I wanted something with much more precision.

Yes, I agree with Kelvin, serach engines are the primary tools, because visitors from the search engines are the right customers who have the interest to buy our products.

Titles and the meta descriptions on our web pages are extremely important for search engines to index our web pages.

Originally posted by cavalry

By the way, let me tell you something, I know one person who
used to work for ikobo, this person told me a secret about ikobo...

So, I am going to answer my own question here..
This person just said: "ikobo people are all nice people". ....

I think I agree with him..

And how do you know what are the perfect meta descriptions for your business ?

Originally posted by cavalry
So, I am going to answer my own question here..
This person just said: "ikobo people are all nice people". ....

I think I agree with him..

This is good to know. I am 100% sure they are a legitimate small company who wants to grow. I was just thinking: if paypal with it's 40 countries coverage doesn't have a good support system, what about ikobo who has 170 countries coverage. I think they should hire more people on the customer support part :)

Originally posted by Alyssa26
And how do you know what are the perfect meta descriptions for your business ?

This is a good question.

I am not an expert in this area, but I can share with you what I know.

You have to put a sentence in your meta descriptions, this sentence has to be related to the products you are selling on your web site. And you'd better put your selling points on the meta descriptions. But the meta descriptions cannot be too long, and cannot be too short.

For example, if you are selling low price books on your web site, you probably need to put: order discount books online from our best price books store...

You need to consider what normally visitors will use the key words
on the search engines to look for your products.

Do a google or yahoo search on meta tag, you should be able to find more resources..

Title is extremely important as well...

Well, that's very good advice. Thank you cavalry, it something worth giving a try.
About ikobo's customer support... well, we all know that the part they should be working on the most. Maybe this year it's like some sort of priority or something. Eh well, at least the rest seems to work. :)

guys, did any of you try ikobo's bank wire transfer?
well..if it is good, i might try it
cause in my country i am only allowed to withdraw funds from ATM with national currency only not USD..but i can get wire transfers with any currency.
so, if ikobo bank wire transfer is good enough..i will use the ikard when i need national currency..and wire the funds when i need USD.

so any one have some feed back about the bank wire transfer of ikobo?

oh..another question!
:)
does ikobo transfers to US bank branchs which is located outside US?

for example..i have a city bank account in a branch in my country..can i withdraw my funds to that?

I am in the same situation as yours except that I like to withdraw my money in my national currency. ikobo's wire transfer service works only in the USA so if you are not an US citizen, ikobo's iKard is the only possibility for withdrawing our funds.

so, international branchs of US banks isnot included?!

i mean i do have an account in US bank..but its located in my country.
does that count guys?
i think ill ask an operator about that!

Wello,

Usually this does not work even you have Citibank, or Bank of America in your country.
We have Citibank in our country, but we still cannot withdraw fund from Paypal in our country.

But it is ho harm to ask Ikobo live help.

i dont know..but i got an email 2 weeks ago saying "now international merchants can withdraw to this US bank account"

i thought that this means our case!

You better ask ikobo's customer support and get back to us. It could be true ...

Wello,

Can you paste the email from ikobo here and let us take a look?
As you know, I have never received any email notifications from ikobo. Thanks

i dont have it.
but i remember getting an email more than a month ago saying:
"now US merchants can withdraw thier funds to thier bank account..soon international merchant will be able to that as well"

and 1-2 weeks ago i got another email saying
"now international merchants can withdraw funds to thier US bank account"

i think we might be able to withdraw to our US bank account.
anyway, ill open a chat with one of thier operators tonight and tell u the result.

I remember that e-mail from ikobo regarding the us merchants but I didn't receive any other e-mail with information regarding international ikobo users beeing able to withdraw to their local bank accounts. Hmmm ....

Did you receive any of that cavalry ?

Alyssa,

No...I never receive any email notifications from ikobo, except order notifications..., I think I will talk to ikobo live help to put me on their mailing list..

i guess we will keep the operators busy for tonight!
:)

Do you guys notice that ikobo live help operators are doing pretty good in multitasking?

Really? How did you notice that? They do seem to be more responsive lately, but I just thought they had improved in skill or something. Keep 'em busy boys. Make them earn their paycheck. :))

There is nothng wrong with their multitasking, considering they need to help customers from 170+ countries.

Anyway all my questions have been answered by them precisely..

True. 170 countries is a lot indeed. Depends on how many customers from each one they have.. and if the customers English isn't that good, that just makes things a lot harder.
Well, let's just hope they'll be able to keep this up, who knows maybe even improve on it or something. Or am I asking for too much? :)

so ikobo is not worst its worth sending or accepting money.....

I would say very convenience and fast to receive money.

Originally posted by kelvinklay
so ikobo is not worst

in some parts they arent..other parts they are!

i wold say the worst in:
- not replying emails
- not so much helping support (in some cases)
- many bugs in the sustem
- not accepting master card

As many people are using ikobo then I think its advantages predominate over its bad parts. I guess you all agree that they’ve made many changes and improvements for the last time; hope they will keep doing this way. So the next step for them is to improve their customer support system and again start accepting master card.
And what about their process of raising limits? How long does it take and what documents do they require?

@wello: of course every service has its pros and cons. There is nothing perfect in this industry. As far as I know those account blocking actions happen for a reason. I guess, the fact that they own a very good security system, which has to protect clients from 170 countries all over the world (btw: I never heard of hackers doing ikobo but I always hear about paypal) has it's flaws. So ... I guess it is better to be safe than sorry.

Originally posted by Alyssa26
of course every service has its pros and cons. There is nothing perfect in this industry.

I agree!

:laugh:

Eh well, I just hope someday we'll see a part of this issues resolved. Now to answer Doughty's question, in order to raise your limits (I think this has already been discussed) you login into your account, click the raise my limits link and send the documents corresponding for what limit you desire. It takes a couple of days to get them raised. Hope you can do it!

Just be careful with Ikobo. I've been with them for almost a year. It is ok though but when your customer got a new address and change their cc address in their account, the problem will start. This is my personal experience.

And some problems too... blocking my clients with no reason...

I ended back to 2checkout.com :-)


Net

Well, thanks for the heads-up but so far I didn't experience any major issues with it. I agree, I don't think any of my customers have changed their addresses or cc info, but even if they did, I'm pretty sure ikobo would have resolved this by now. It seems lately they're really starting to get busy... if you know what I mean. :)

Yup, I am sure they will be able to solve it but my concern is the clients.

In my experienced, my client tried to deal with this and he even call ikobo but according to him, they are not very helpful and he got pissed...

As a seller, no problem but as a customer, big problem. Don't take the risk to lose another more clients...

Just my simple tip....

Well, I'd say it partially solved by now. What you're saying is true, but as far as I know these are past issues, which have been fixed lately. Am I right?

Nope, this just happened last week. It is really your descision.

I am just sharing my experience.


Net

i guess ikobo never fail to give thier clients some hard times!
:(

Originally posted by net
Nope, this just happened last week. It is really your descision.

I am just sharing my experience.


Net

Wello,

Looking at net's problem, I have to agree with you. :emlaugh:

I used 2co in the past and it was a nasty experience for me. I am not the only one who thinks like that. Here is a 2co review made by another user:

"THEY RESIST TO DELIVER my money to my account, the money has been lost for almost two months and nobody WANTS to help on their help Desk, they only give me excuses and all sort of lies but I don't have my money, I opened a complaint on the BBB and I still don't have a response, I FAXed them, opened too many tickets at their helpdesk, and I even CALLed them and they hung up on me on the phone, AS FAR AS I KNOW THIS IS CALLED FRAUD. IF YOU DON'T WANT TO HAVE PROBLEMS AND OPEN A SUCCESFULL BUSINESS ON THE INTERNET DON'T WORK WITH 2CHECKOUT they are a pain in the backside!

Recommended:
No "

You can find it here: http://www.reviewcentre.com/review128337.html

Here is another review:
"I have started to have some problems with seller reports that later on in the month they have charged has not cleared. 2co cashed the money but didn't put it into my account. I have written this also to their customer service. I had a reply after 36 hours and that wasn't a good answer -- they were saying system was so busy. After that my problem was still standing there and is still.
They have also runtime errors reporting errors on their web site. I do not recommend to a new business to start with them."

Bottom line. I wouldn't recommend it. Been there, done that.

ok so now 2CO have problems, paypal isnt avilable at our countries, stormpay have high fees and ikobo isnt going fine!

so we shall quit doing biz. or what??!!
:(

BTW..i hear that ikobo is maneged by a family members!
have anyone heard of that?
maybe thats why they dont have the time to answer emails and thier support isnot much technical.

THat's bad for you. SOrry to hear that.

I think the only place I've heard someone mentioning ikobo as being a family business is here, on WHT. I'm not saying it isn't so, because I couldn't know, but a business like this isn't that easy to manage in my opinion. Regardless of how it's being managed, as far as it works for me, it's not that important.

wello, are you sure you haven't done nothing wrong ?
Are you sure you don't have two accounts with ikobo, because this could lead to a lot of problems (because of their security system). Also, I read what you said on this thread and let me tell you that the funds you receive from a payment have usually a pending time (no more than 25 hours). That's why you couldn't withdraw them. If you login now, you will see that ikobo made some changes by adding the pending ikobo balance. It's a common mistake and I can't believe you didn't know that.

Originally posted by wello
ok so now 2CO have problems, paypal isnt avilable at our countries, stormpay have high fees and ikobo isnt going fine!


I think that ikobo is going fine for the rest of us (we all rated ikobo B), so try figure out what did you do wrong. Please read my previous message.

there is some thing that i told them to do..but its not wrong.

in the first month for me using ikobo, i found a payment of $395 came suddenly into my account...and this money wasnt mine..so i contacted them and asked them to remove it, cause i dont know where did this come from..and i didnt want any problems regarding this payment in the future.

they refused to remove it..so i had to talk to many oprators and sent many many emails with screen shots to my account history and convinced them to remove this payment.

it was at last removed but who ever did that, missed up the account cause since this payment was removed my account didnt work again proberly.

and ikobo is not going fine for every body as you say!
ur only talking about 3-4 ikobo users..make a search on this forum and other forums..you will find bad feed back comming and going about ikobo.

i even found some back feedback about them when i did a google search.

i know there could be alot of satisfied ikobo users..but also the % of complians is higher than any other 3erd party.

A friend of mine created two accounts (ikobo FAQ says that nobody is allowed to create more than one account) and since that day he began to have troubles with his accounts. Also I read on the internet that most of ikobo users that claim to have problems with this service, own two or more ikobo accounts. That's why I've asked you if you are sure that you own a single account. I hope you read all their FAQ and manual because the majority of problems come from this deficit of information.

no i dont!
am sure of that.

I for one have also read on different forums that big problems can arise from having two ikobo accounts due to their security system. Of course, if you're saying you don't have two, than it isn't your case, I'm just emphasizing the fact that no user is allowed to have 2 accounts!

Originally posted by wello
ok so now 2CO have problems, paypal isnt avilable at our countries, stormpay have high fees and ikobo isnt going fine!


For the problem issues you mentioned, I am not sure about
2CO and Paypal, because I am not using them; even I have
a Paypal verified account.

For Stormpay, their fees are little bit high, but their fees are
not as high as Worldpay and CCNow. So far, Strompay support
is awesome! Usually they reply to my email in less than 2 hours.

Wello, I think our profit margins can cover Stormpay's fees, just that we prefer a low fees processor. [/B][/QUOTE]

Originally posted by wello

so we shall quit doing biz. or what??!!

Why quit so easily?
Unless if we have a better business opportunity other than
e-commerce!!


Originally posted by wello

BTW..i hear that ikobo is maneged by a family members!
have anyone heard of that?
maybe thats why they dont have the time to answer emails and thier support isnot much technical.


Yes, Ikobo does not reply to emails! :confused:
This is the issue I really cannot figure it out???
The only answer is: ikobo has only few people to run their business, they do not have time to answer all emails from 170+ countries. This is not professional at all in terms of their customer support!

Another issue is why ikobo server most of the times is running up and down? Like playing a yoyo? :kaioken:
Are they using a low end server? or they do not have a good technical support to maintain their server? Only ikobo can answer to these 2 questions.

The above are all my personal opinions..!!

cavalry you are absoloutely right many times when i tred to withdraw funds there system was down.................

they need a new fast server......

I always withdraw them on my ikard as soon as they stop pending. This way, I don't care if they upgrade their systems or their server is full.

Originally posted by wello
ok guys here is 2 screen shots and the discrpetion of the wired actions of the processor:

http://www.host2serve.com/ikobo/Untitled-1.htm

feel free to ask me for more details :)


Besides ikobo systems error, one possibility of error I am think of is maybe there is another person from wello’s country is having the same full name just like Wello, and he is using ikobo as well. Just a guess!

I used to have 2 ikobo accounts, I signed up one ikobo personal account when ikobo merchant account was not available in my country; when ikobo merchant account is available in my country,
I closed my ikobo personal account via ikobo live help.

In fact, I do not see any benefits of having 2 ikobo accounts?
So, I do not see the reasons why Wello wants to have 2 ikobo accounts?

But since Wello showed us the screenshots, this proved that what he said was true; and this also telling us that Wello is an honest man.

Just my thought!

Of course he is. I never doubted it.

I am afraid Wello is not in a good mood.

its ok cavalry
am ok :)
was just busy doing some work.

wael: it doesnt say anything here!
wael: i have no sign of the payment at my side
wael: dont u get it!
wael: last time i had to solve this problem with one or your support syrita i guess
wael: for over 3 weeks
wael: now it happens again
wael: my payments doesnt get released and doesnt even show in my account
Sidney: You can reach us by phone at:

US & Canada: 1-866-800-4562

International users: 1-678-483-4562.

wael: it might be showing at your end
wael: but it never shows at my end
Sidney: Thank you for choosing iKobo and have a nice day!
Sidney: disconnected



thanks to alex tip about the saved chat logs.

here is the chat when thier operator shut down the window while i was talking.

and u can see i was complaining about the same issue!
:angry:

I am glad Wello. If you are busy then your business is working :) At least, I hope so, for everybody on this forum.

Hi, my name is Bob. How may I help you?
wael: hi there
wael: ive been told before that bending payments take 1-7 days untill release
wael: am i right?
Bob: yes thats correct
wael: ok, i got a payment with the ID:..
wael: *********
wael: sent to me 9 days ago
wael: and not yet released
wael: and i had similar situation last month with payment which was bending for 2 weeks, and i had to contact an operator to release it as well
Bob: What is your account number?
wael: *********
wael: ********
Bob: One moment while I review your account.
wael: sure go ahead
Bob: sorry for the delay still reviewing the account
wael: no problem
wael: take your time
Bob: I confered with the finance dept
Bob: there seems to be a technical issue with your account
wael: and?
Bob: I have forwarded the issue to our tech team
Bob: they will resolve the issue and release the funds to you
wael: u have no idea when r they going to able to do that?
Bob: they will have the issue resolved within 3-5 business days
wael: it will take that long!
Bob: thats the timeframe we ask the cust to allow them
wael: anyway, did u also let them know that i every time i get a payment it didnt release untill i get in contact with ikobo
Bob: they will try their best to have it done as soon as possible
Bob: you are put on Autopay from now on you should get the funds for sale released to you daily
wael: i hope so, but lately there were some confusion regarding my account with this kind of problem happening with each payment
wael: but i hope this solves it
Bob: yes
Bob: Is there anything else I can help you with?
wael: no thanks, nothing excpet this issue
Bob: Thank you for choosing iKobo and have a nice day!
Bob: disconnected


and again complaining..and to be honest that was the only operator that helped me with that issue
all the others thought that i am a fool!
:angry:

I am on Autopay also and my funds are always released on the end of each business day. So, I always withdraw them the day after I get the payment. I thought this could help you.

Hello Wello...

But it is very obvious that Wello is having some problems to withdraw money from ikobo account.

And Sidney seemed to be very unhelpful.
If Sidney worked for Dell, he got fired for sure!!

anyway,
i guess this problem is solved now as the last operator "Bob" helped me alot with it.
although i didnt test it yet..cause i didnt get any tranfers after they told me its fixed, but i feel that this guy is honest..and i didnt have any problems since talking to him.

i just pasted these logs to let ppl see that i know what i am talking about..my account really was missed up!

i just hope every thing turn out to the best now...and i wish ikobo gets better :)
and i hope my chat with Bob will be the last complaining chat with thier support.
(if all thier operators were as helpful as Bob they wouldnt have any problems)

cheers
wello

Originally posted by wello
i just hope every thing turn out to the best now...and i wish ikobo gets better :)

Wello, don't get me wrong, but from my point of view , besides their MC issue, ikobo made me a good impression from the beginning. I understood also that because I have a merchant account, all my transactions will be verified until the funds are released to me.

PENDING funds is what you will always get because they have to be verified. If I have a high number of payments, I am aware that this verification process will take some time, sometimes more and sometime less than usual, but in the end the money will arrive in my account and I will be able to withdraw them with my ikard. I never lost a cent since I began having this business relationship with ikobo. This the last time when I am trying to explain this to you.

I will go and chat with ikobo live support right now about this issue of yours. Maybe they can explain it better.

In order to find about your problem I have pasted them your chat with Sydney and they pasted me back the REAL conversation and told me they can't do more than that. I have no words. :confused: I don't know why, but you intentionally cut a big portion of that chat log. :eek:

Hi, my name is Sidney. How may I help you?
wael: hi there
wael: my account isnt working properly
wael: i have contacted support last week
wael: and they told me that its solved
wael: but the problem happend again
wael: ok..let me tell u what happens
Sidney: What is the exact error message you are getting?
wael: last month i got 4 payments, they didnt show in the account and i
dont get notification emails
wael: i contacted your support
wael: they had to change my account from personal to merchant
wael: and then they charged me for merchant fees in order to withdraw my
funs...and they said that they had to do it just this time
wael: in order to be able to take the funds
wael: cause the processor assumed that they where sales
wael: (note my account is personal) and the are not sales
wael: anyway..
Sidney: Yes I still see that you have a Merchant account since you
accept business transaction
Sidney: The funds are currently pending release to you. Our Finance
department must verify all transactions before releasing the funds.
These funds have already been charged from the customers and we have
them, however, until verified, the funds are not released. You will be
notified via email when the funds are available for you to withdraw.

wael: i got those payments released and i withdrawed them
wael: dont copy and past this paragraph please
wael: u alawys do that
wael: and it never make any difference
Sidney: Ok well that is because it is what the issue is
wael: i have a personal account
wael: and i got a payment yesterday
Sidney: The funds are pending
wael: and the account acts the same!
wael: no not because its bending!
wael: last time i waited 3 weeks and they where not released
Sidney: As I have stated at this time you have $100 that is pending
wael: why then didnt i get any email?
wael: notifying its a bending payment?
Sidney: All transactions will be considered business regardless of what
type of account you have because the system has indicated that you
accept business transactions
wael: and why my account doesnt have any notification thaT i have
bending payment?
Sidney: We do not send out an email until it is released to you, which
is stated in the response I gave to you earlier
wael: and why it doesnt show in the account?
wael: btw, my brother have a peronal account..and he gets notifyed with
emails that he got pending payments
wael: and its shows in his account as a personal payment
Sidney: Ok that means he has IPN or Instant Payment Notification set up
Sidney: Please read our manual and set that up if you would like to be
emailed all the details for transactions where clients are sending to
you
wael: i never shut it down!
wael: it just stopped sending at once
Sidney: I never said you shut anything down
wael: beside: why doesnt the payment show in the account?!!!
wael: it should state that i have a bending payment
Sidney: Please contact us directly and speak to a representative as I
have already tried to explain all this to you
wael: now i dont have any bending payments in my account
Sidney: You will not be notified until it is released
Sidney: The funds are currently pending release to you. Our Finance
department must verify all transactions before releasing the funds.
These funds have already been charged from the customers and we have
them, however, until verified, the funds are not released. You will be
notified via email when the funds are available for you to withdraw.

Sidney: You can reach us by phone at:
US & Canada: 1-866-800-4562

International users: 1-678-483-4562.

wael: am not talking about the email now!
wael: why doesnt it show in the account!!!!
wael: it should be showen in the account
wael: i have no bending payments in my account now!
Sidney: It does not show PENDING payments in the account because they
have not yet cleared on our side
Sidney: It will just say the name of the sender and COMPLETED
wael: it doesnt say anything here!
wael: i have no sign of the payment at my side
wael: dont u get it!
wael: last time i had to solve this problem with one or your support
syrita i guess
wael: for over 3 weeks
wael: now it happens again
wael: my payments doesnt get released and doesnt even show in my account
Sidney: You can reach us by phone at:

US & Canada: 1-866-800-4562

International users: 1-678-483-4562.

wael: it might be showing at your end
Sidney: I have been patient and assisted you as much as I can
wael: but it never shows st my end
Sidney: Thank you for choosing iKobo and have a nice day!
Sidney: disconnected

I think Sidney was patient enough with you wello. Regarding this issue, I won't argue with you anymore. Have a nice day.

she was assuming that i dont know what is going on..and she kept saying that the payments are beding just like you are assuming!

but..the payments where already bending for 2 weeks and every payment that i got before didnt release untill i talk to an operator..she simply refused to ADMIT that my account had technical problem, and she just closed the window!

:angry:

see how did Bob admited that there was a problem in the account!

Bob: I confered with the finance dept
Bob: there seems to be a technical issue with your account
wael: and?
Bob: I have forwarded the issue to our tech team


so there was a problem but your Sidney didnt want to admit it!
:mad:

Originally posted by Alyssa26
I will go and chat with ikobo live support right now about this issue of yours. Maybe they can explain it better.
What does this have to do with you?

Originally posted by wello
anyway,
i guess this problem is solved now as the last operator "Bob" helped me alot with it.
although i didnt test it yet..cause i didnt get any tranfers after they told me its fixed, but i feel that this guy is honest..and i didnt have any problems since talking to him.

and i hope my chat with Bob will be the last complaining chat with thier support.
(if all thier operators were as helpful as Bob they wouldnt have any problems)

cheers
wello

Yes, I agree Bob from ikobo has been very helpful to me too.
Bob is very patience and polite.

BTW, just to make this dialog more understandable..

i used to have a personal and a merchant account at the same time..
even my personal payments was processed by the account as sales, and they kept bending without release!

now, after the chat with Bob.... i accpet my personal payments and sales on the merchant account! and i pay fees for both, because my personal account wasnt even working!

Originally posted by wello
BTW, just to make this dialog more understandable..

i used to have a personal and a merchant account at the same time..
even my personal payments was processed by the account as sales, and they kept bending without release!

Wello, this sounds like you had one ikobo personal account and one ikobo merchant account at a time in the past?


Originally posted by wello

now, after the chat with Bob.... i accpet my personal payments and sales on the merchant account! and i pay fees for both, because my personal account wasnt even working!

Wello,

So, this means that you only have ikobo personal account at
this time?

Or you still have one ikobo personal account and one ikobo merchant account at the same time?

no..i used to have one account with both personal and merchant features!

now i only have the merchant account and i even pay fees for some personal payments...but they are rare so its not really worth it.

Yesteday I closed one sale at USD 100.00, this USD 100.00 was in my "Pending ikobo Balance". In less than 12 hours, now this USD 100.00 is available in my "ikobo Available Balance". This fund was from the UK.

About your payment pending issue, one thing I can think of is:
it could be the locations or countries issue.

For example, if you receive/send money from/to Nigeria, Syria, Lebanon, Iran, Iraq, Yemen, Libya, Sudan, North Korea, Indonesia, Pakistan, Vietnam.. then you have to wait for a
longer time for ikobo to clear the payment.

Just a guess!

But I really hopr you can solve your problems with ikobo soon!

dont worry cavalry
every thing is going to be more than fine :stickout:

i am sure.

cheers
wello

Wello,

That is good to hear that.
May I ask you how long have you been using ikobo?
I have been using ikobo since August 2004.

9/2004

no big difference

Yes, almost the same time.

Now ikobo already put me on autopay, I do not have any problems with this so far.

Just my brain storming, most of my customers are from the US and the UK, and I believe they are more easy for ikobo to track their credit card records.

And perhaps you have more sales than me. When you have more sales, automatically more issues will arise.

I hope Alyssa can come back to give some advice, at least Alyssa has more experience than us.

Anyway, this problem has to be solved.

Originally posted by cavalry

And perhaps you have more sales than me.

no i dont, i am poor :bawling:


:stickout:

Wello,

You have good sense of humor..! :laugh:

So am I.... (poor man) :beer:

But Alyssa is rich.. :clap:

Originally posted by wello
no..i used to have one account with both personal and merchant features!

now i only have the merchant account and i even pay fees for some personal payments...but they are rare so its not really worth it.

Ao Alex and me were right. You did have two ikobo accounts ... hmmm ... interesting :rolleyes:

Originally posted by cavalry
Yes, almost the same time.

Now ikobo already put me on autopay, I do not have any problems with this so far.

Just my brain storming, most of my customers are from the US and the UK, and I believe they are more easy for ikobo to track their credit card records.

And perhaps you have more sales than me. When you have more sales, automatically more issues will arise.

I hope Alyssa can come back to give some advice, at least Alyssa has more experience than us.

Anyway, this problem has to be solved.

cavalry, I agree with you completely. This is what I was trying to say. Someone from this thread said that is not my business to help you wello, so from now on, I promise I'll stay away. Good luck with your business.

Originally posted by Alyssa26
Ao Alex and me were right. You did have two ikobo accounts ... hmmm ... interesting :rolleyes:


u dont get it do u???!!
:eek:

i had ONE account with both features..personal and merchant.
ikobo allows the user to have those 2 features in your account.
:rolleyes:

this is not called 2 account!
this is called one account with 2 features, and its not agnist ikobo rules.

Originally posted by wello
u domnt get it! do u???!!
:eek:

i had one account with both features..personal and merchant.
ikobo allows the user to have those 2 features in your account.
:rolleyes:


Oh....I see :)

Originally posted by Alyssa26
help you wello

your kiddin right?
:stickout:

I am really glad I stumbled across this post. We were considering opening an Ikobo account,. I sort of figured they may not be top quality when their server timed out 4 times while surfing there site.

Matter of fact the only reason I didn't open an account was because I got tired of trying and gave up! I WAS going to try again today, thanks for the warning :)

Originally posted by wello
u dont get it do u???!!
:eek:

i had ONE account with both features..personal and merchant.
ikobo allows the user to have those 2 features in your account.
:rolleyes:

this is not called 2 account!
this is called one account with 2 features, and its not agnist ikobo rules.

Oh. I understand. I hope your problem will be solved very soon.

i dont have any problems at the moment as i said before!
as i didnt use the account lately.
and i said before : since i talked to Bob i feel that everything is going fine.

What I don't understand is why is necessary to have a both features when the the merchant fee is lower than the personal account fee when receiving money ... ? I only have ikobo's merchant account.

well, in the begining i used to work at a company which used to wire me my money so i didnt have to sell anything my self.

so i only needed personal account for personal payments of mine (as i have some friends in US)

after a while i left working with my company and i have my own biz. so i needed a merchant account of my own.
thats what made me open ikobo's merchant account.

What I am trying to say is that ikobo's personal account fee is 3% + 5$ and merchant's account fee is 2.9% + 0.29$, so it's more reasonable to go with the merchant account even for personal transactions. Don't you agree?

Originally posted by wello
well, in the begining i used to work at a company which used to wire me my money so i didnt have to sell anything my self.

so i only needed personal account for personal payments of mine (as i have some friends in US)

after a while i left working with my company and i have my own biz. so i needed a merchant account of my own.
thats what made me open ikobo's merchant account.

This is exactly how I ended up with ikobo too. :)
What a coincidence ?!

Originally posted by Alyssa26
What I am trying to say is that ikobo's personal account fee is 3% + 5$ and merchant's account fee is 2.9% + 0.29$, so it's more reasonable to go with the merchant account even for personal transactions. Don't you agree?

i didnt do this math b4
i only asked the operator what to use for sales and what to use for peronal....if i knew this fees b4 i would have gone with merchant from the start.

maybe i didnt feel the personal fees cause they were charged from the sending end.
and i only did use the personal account for 4-5 payments.