For you web hosting companies, we invite you to view our help desk software called Dapper Desk. It is feature filled, functional, easy to use and affordable. Dapper Desk was created for hosting companies, but is also used by Insurance companies, universities, and many other organizations. If your support is unorganized, Dapper Desk is a great tool to help you get your support department under control.

http://www.dapperdesk.com

Features
- Customer logs in via a web browser to create support requests
- Support request is given a unique tracking number
- Customer can update their ticket at any time
- New tickets show up in admin interface and notification is sent to admin email address.
- Replies by techs are posted in customers ticket and an email update is sent to customer
- Customer's tickets are saved in a MySQL database so that they can easily view old tickets
- Customer can update their contact info at any time
- Lost password feature
- Unique and attractive icon usage
- 9 different templates to choose from
- Supports unlimited customers and techs
- Customers can view the pace of the support department upon login
- Complete time tracking features and automatic escalation of tickets that are open beyond an acceptable time limit (Limit set by admin)
- Customizable status codes
- Admin autoresponse feature- setup responses in advance for frequently asked questions, then answer tickets by choosing appropriate autoresponse
- Emergency tickets are give special priority, special notification is sent to techs and administrator plus an emergency icon identifies the ticket in admin screens
- Much more

--- Recommend Requirements ----
Linux/Unix OS (Will also work on NT and Windows)
Apache 1.3.12 or later
PHP > 4.0.1 with BCMATH, MYSQL, IMAP enabled
MySQL > 3.22.X

Installation is free, or you can install it yourself.

http://www.dapperdesk.com

Dan,

Your skins look really good for your system, do you provide information on customizing them ourselves? Does the software come with source code? If these are answered on your web site, I apologize as I must have overlooked it.

The software does come with source code. You are free to modify it for your use if you so wish. You should keep track of any pages you modify as this makes it eaiser if you plan to take advantage of the free upgrades that we provide.

The templates are easy to create. There are 6 pages in each template set.

2 Customer Pages (1 Header and 1 Footer)
2 Admin Pages (1 Header and 1 Footer)
2 Special Pages (1 Header and 1 Footer)

The beauty of our system is that the functional pages of Dapper Desk are included via PHP between the header and the footer. Thus, you can modify the existing templates, create your own without the need to modify any of the functional pages of Dapper Desk. All you would need to do is to make sure that the few lines of functional code in each template file is included in your new template header and footers. You then update 1 other file to inform Dapper Desk of your new template name, and add a few color variables for the header tables, and you're done. It's about that easy.

Documentation for custom templates is included with every install of Dapper Desk.

Dan, any special offers (i.e., DISCOUNTS) for WHT members? I am interested! :D

Originally posted by Host Visions
Dan, any special offers (i.e., DISCOUNTS) for WHT members? I am interested! :D
You know, that's a great idea. We are running the following special in March, but now, if you mention that you are a WebHosting Talk member or you found us on this forum, we will knock $100 off of the price. This offer will expire on 2/15/2002.
Regular Price: $699.00
WebHosting Talk Member Price: $599.00

New version of our help desk released this week. Stop by and take a look.

http://www.dapperdesk.com

Also, we are nearing the end of development of an integrated billing database for hosting companies. It will be integrated with the help desk. The order form will write to the database so you and the client can view payment details, next due date, plan name, etc. Automated charging of customers card for renewal payments. Automatic invoicing via email for customers that choose not to be auto charged or if they pay by check online. The customer's order will automatically open a Dapper Desk online help desk account. So far, the billing system will integrate with Authorize.net very seamlessly. Other processors will be added soon after release of the software. We expect release in early March. Price has not been decide on yet, though we do know that it will be a one time charge. We will not charge you per customer like some other companies do.

Look for it soon.

Nice product! Anyone using this product yet?

Nice product! Anyone using this product yet?