This is MyChat with Gateway

someone tell me this is not true, i hate seeing my laptop open there has to be a way around this, and this conversation is a JOKE!



Question: When i use external monitor is there any way i can make my laptop folded down? so the laptop display can be put down, when i put m,y laptop doisplay down laptop turns off or goes into sleep mode :(

( Sarfaraz Jamal has joined )
( Trevon has joined )
Sarfaraz Jamal: likee if i fold it in
Sarfaraz Jamal: right now i have monitor on and laptop idsplay is ip but i wanna put my laptop display down
Trevon: Hi.
Sarfaraz Jamal: Hey
Trevon: Hello Sarfaraz, welcome to the Gateway Chat Support Service. I am Trevon here to help you with your issue.
Sarfaraz Jamal: did you see my question?
Trevon: Yes. Please wait a moment while I search for your customer information.
Sarfaraz Jamal: hello?
Trevon: Sarfaraz, please confirm me if you want your Laptop folded?
Sarfaraz Jamal: i want laptop folded but i want
Sarfaraz Jamal: to be ablee to use it on external monitor?
Trevon: Could you please tell me what happens on the laptop monitor when you use external monitor?
Sarfaraz Jamal: when i fold laptop
Sarfaraz Jamal: the screen goes into black
Sarfaraz Jamal: on both my monitor and laptop screen
Trevon: Has the system ever worked properly? Could you please tell me when the system started doing this?
Sarfaraz Jamal: i wanna use MY external ONITOR while laptop is folded
Sarfaraz Jamal: i just got the freaking machine today
Sarfaraz Jamal: i ordeed my laptop and it came today
Trevon: Sarfaraz, thank you very much for providing me with such valuable informations. Very few people have been able to provide me information with such accuracy and promptness.
Trevon: You are very correct as the Laptop cannot give any output even if on the external monitor as it shuts down as soon as it is folded.
Sarfaraz Jamal: is there any way i can change this?
Trevon: Is it fine with you Sarfaraz? Is there anything else I can assist you with regarding the issue now?
Trevon: I am sorry to say but No.
Trevon: Its been nice chatting with you. Thanks again for your patience and cooperation in resolving the issue with such extraordinary support.

That's pretty bad...

I'm probably looking at this the wrong way around, but do you mean closing the 'lid' (screen) down over the keyboard?

If so, you aren't going to wish to type anything? (or do you have an external keyboard hooked to it as well?)

It's probably a failsafe. This laptop (a Compaq Armada) has had the lid shut a few times when it's failed to shutdown properly. Opening it up again hours later wasn't a happy experience. You could have boiled an egg on the keyboard it was that hot. Laptops have enough trouble getting rid of heat. :)

Greg Moore

sasjamal, your new laptop should have a utilities option or other icon or program that allows you to control the settings. Go to the power options and look for a setting to leave the power on when the lid is shut. My IBM Thinkpad allows this option under Configuration > Power Management Properties > Suspend/Resume Options. See if you can find something similar on your Gateway.

They actually called that "extraordinary support"? What a joke. My guess is that this has something to do with power settings or a utilities program like previously mentioned. I'm not positive on Gateway's but most other laptops I've seen have something that allows you to turn off an option that powers down the laptop when the cover is closed.

That is some robotic support...

yah it was in the control panel somewhere i got it worked out but their customer support LOL what a joke

I like this exchange:

Sarfaraz Jamal: i just got the freaking machine today

Trevon: Sarfaraz, thank you very much for providing me with such valuable informations. Very few people have been able to provide me information with such accuracy and promptness.

This is a design feature and most feel a good one. An earlier poster mentioned an incident with build-up of heat. However, the more prevalent problem this addressed was someone closing up their laptop and thinking they had turned it off. Subsequently when they went to use it, they found out the battery was dead because they failed to turn it off. Much like leaving your lights on when parking your car.