Where is rack shack support i have some urgent problems and they are not responding i am their regular customer please do me some favour I am unable to access my memers area and also cannot chat no body is mailing me back .Also i am unable to submit my trouble ticket since my members area is closed due to setup of invoice .Now cant they just remove it for a while.

Welcome to the discount dedicated server world!

That money you saved on the dedicated server is nice though ain't it? :D

I use RS too, I feel your pain :bawling:

I'm opening up my own data center (haha ok let's call it a "mini data center") soon so I don't have these 3 hour reboots anymore.

They do resolve the problems but right now i have some urgent problem and i am waiitng although i have been late may be in billing i just want to say them that kindly allow me to submit trouble tickets.

The IRC chat does not work because RackShack was DDosed.

Read these posts by HeadSurfer:

http://forum.rackshack.net/showthread.php?s=&threadid=3094
http://forum.rackshack.net/showthread.php?s=&threadid=3084

Although RS maybe discounted, however for the price the service is great. I haven't seen any dedicated host, who has 24/7 Chat and Phone Support for such a low price.

Come on guys, If you are with Rackshack, you should be competant enough to Administrate a linux server without needing support from RS support other than for any hardware problems.

RS Offer limited support, (which is reflected in your monthly fee) for simply DNS configurations if you choose to use their DNS solution.

If you want 24/7 Tech Support to run your business for you, go for an Alabanza server or simular solution!

Originally posted by ldobson
Come on guys, If you are with Rackshack, you should be competant enough to Administrate a linux server without needing support from RS support other than for any hardware problems.

What if the problem is with the network or a hard drive?

You don't even know what thebigH's problem is yet. It seems premature to judge his admin skills.

Jim

Originally posted by Dixiesys
I'm opening up my own data center (haha ok let's call it a "mini data center") soon so I don't have these 3 hour reboots anymore.

Really? That's pretty cool;)

I purchased a new AMD WBL a few days ago, everything is setup and working, I've had no problems. That's because I understand that it is a self-managed dedicated server, and not managed hosting like Rackspace.com. I've got no complains for Rackshack, the network and service has been great so far.

Alan

Originally posted by Dixiesys
I'm opening up my own data center (haha ok let's call it a "mini data center") soon so I don't have these 3 hour reboots anymore.

you don't have to open your own datacenter to reboot your machine, or even reboot it sooner/quicker

?