Is it only for my servers or vdi/interserver currently has a network downtime?

Have some servers there and all seems to be down...

down............................................
:bawling: :angry:

yes ,,, VDI down 15 minutes now


.. customers will kil us

15 mins?? Are you sure? Seems longer than that.

no problem how long time passed ...


the question .. how we expect VDI up again ??? i just have 2 servers with them now .. this is the second month there ..

will down .. 1 hour .. 2 .. day ???

Has anyone talked to VDI..when I do a traceroute I end up in a loop between 204.95.160.112 and 204.95.160.1 this is somewhere on Time Warners network....

Mbarb

I thought it was strange to. I show looping between 24.95.81.200 and 24.95.81.220 (which is in Time Warner's Road Runner Network). Ping shows "Failure - TTL expired during transit"

Tracerouting from visualroute.visualware.com tells us that the problem starts at hop 3 (from visualroute) out of 11 hops that usually it takes to reach from visualroute to VDI ... The problems seem to be with Verio (Colorado POP)? I might be wrong, but this is what I understand so far ... I called VDI and they are still looking into this problem too ...

Hopefully this one won't last too long ...

cheers,
:beer:

Hopefully this one won't last too long ...

I think it has been long enough.. nearly an hour now. Not good for business :/

I hope it's not going to be one of those historic ''all-nighter' outages.

If anyone has any update please post...

PV

Originally posted by Haze


I think it has been long enough.. nearly an hour now. Not good for business :/

what kind of uptime do you provide to your clients? I have 99.5% uptime guarantee ... meaning I can't afford 3 hours 36 minutes of downtime in any single month ... Last time it was down for about 45 minutes ... not sure how much it would this time ... Let's hope all the best for them ...

cheers,
:beer:

Well we do not provide an uptime guarantee, however that is not to say we will not provide a partial or even full refund. We aim to keep our clients happy.. and from the phone calls I have been recieving, only one of them have truely understood our situation. The rest are steaming mad... I just hope this gets cleared up very very soon. This brings me back to the days we were with VO and they were with VDI.. I know its not VDI's fault ( I hope anyways ) but its still a major pain in the rear end.

Is VDI back up

:)

not from where I'm sitting..

Originally posted by Mbarb
not from where I'm sitting.. Try adjusting your chair :D

Originally posted by muppie
Try adjusting your chair :D

OK I tried, but it's still down ... any other suggestions? :D

cheers,
:beer:

Spun around three times in my chair, clicked my heels together and said, "I want VDI up" 3 times but it did not seem to help....

So, is this a VDI problem or a backbone problem??


Originally posted by muppie
Try adjusting your chair :D

Let's see.. Almost 2 hours now.. 1 hour and 36 mins left till I start pressing on the credit button.. =/

Originally posted by Mbarb
So, is this a VDI problem or a backbone problem??


Again, I don't think the problem is internal to VDI ... I even got lost of connectivity at hop 4 out of 12 hops from my computer at home (using pingplotter).

Cheers,
:beer:

Question from the ignorant:

Does whoever these guys are have a phone number? Has anyone called it? What did they say?

Called at about 8PM ET, they're aware of the outage and are looking into it.

PV

Originally posted by appletreats
Does whoever these guys are have a phone number? Has anyone called it? What did they say?

Ha... next time, write down their number (on their site) before it goes down! I won't tell anybody the phone number (won't be good for them to get floods fo phone calls asking similar questions :) ) but I just called and the person I talked to said the problem was with Level3. They are waiting for Level3 to call them back in. This might be a longer downtime than what we expect, but hey ... business is arisk and though I have 99.5% uptime guarantee (running out shortly ;) ), I have taken the risk of giving people service credit :) Come on people, keep your chin up :D

cheers,
:beer:

I guess I'm wrong, but doesn't VDI have multiple connections with different providers (Level3 & Globix)?

PV

I put 99.5 % uptime.

I cannot afford it anymore. This is not good. I have to move to non-VDI based.

I am sick in my stomach.

Originally posted by pverzoni
I guess I'm wrong, but doesn't VDI have multiple connections with different providers (Level3 & Globix)?

PV

I was under this impression as well. I heard they also were getting CogentCo.. Like dektong, I'm getting closer and closer to that credit button :(

Originally posted by pverzoni
I guess I'm wrong, but doesn't VDI have multiple connections with different providers (Level3 & Globix)?

PV

When I was a Interserver customer I also thought VDI had multiple connections until they had a local access fiber outage. I do think they have links to multiple ISP's though I think the last mile to their building is on a shared fiber access which equals a single point of failure. This was my past experience unless something has changed.

Didn't know that VDI had a 99.5% uptime guarantee... what is the fine print?

Fortunately for us we only have 5 servers left at VDI.

What I really don't understand is why is is that when VDI has an outage it lasts hours or an entire day whereas when Exodus (now C&W) has an outage it's just a few minutes.

PV

back up :)

Looks like she's back.. everyone cross your fingers! I don't care how hard it is to type!

Originally posted by voxtreme - philip
back up :)

Mebbe all of you hosts here could use someone who has it :)

Originally posted by pverzoni
What I really don't understand is why is is that when VDI has an outage it lasts hours or an entire day whereas when Exodus (now C&W) has an outage it's just a few minutes.


Probably different kind of outages? ;)

cheers,
:beer:

What I really don't understand is why is is that when VDI has an outage it lasts hours or an entire day whereas when Exodus (now C&W) has an outage it's just a few minutes. It could be a lot of things, poor equipment, human error, etc. Hard to tell, but I am sure VDI will tell everyone.

Originally posted by dektong


Probably different kind of outages? ;)

cheers,
:beer:

I guess, we just use VDI for secondary services at this point so it's not a big issue any more.

Happy to see they're back up.

PV

I think it would be in VDI's best interest to let us know what happened. I'm a new customer and this is sure not a good way to start out. :angry:

http://webhostingtalk.com/showthread.php?threadid=34865

Arrgggg!@!!

After the 3 hour outage last night, it appears they just went down again. All the indcations appear identical to last night's outage. Does anyone have additional information?

NOT AGAIN

NOT AGAAAAAIN

Just called, it's a Level3 problem again..should be back up soon

What kind of BS is that?

They claim that 1 of their supposedly 2 providers is down. Come on! VDI has been lying about their network and I intend to do something about it. Redundancy means redundancy. They don't have any redundancy. Otherwise why would this happen if it was Level 3?

Class Action sounds about right to me. False advertising is a serious offense.

VDI will not tell us what happened when you ask them why their redundant connections did not work.

Seems like it's back up.. (crossing fingers, toes, and whatever I can cross)................................................

Looks like I just got hit with a level3 outage at affordablecolo.com in Dallas. What going on with Level3 lately?

Originally posted by koZZmo
What kind of BS is that?

VDI will not tell us what happened when you ask them why their redundant connections did not work.

I did tell what happned :)

Rad my posting on VDI outage, I told the truth, I feel it was a acceptable reponse. I hope you do to.

11:07 UK GMT 8.2.2002 Down again... :-(


Cheers


Gareth

looks like vdi down again :mad: :angry:

cant belive it....!!! VDI Down again....
Incredible...

:angry:

called & this one appears to be a 'level3 power outage'

@#%*@*%$

What in the world is going on with VDI, I thought that they had two backbone connections, (level3 and another) so what happened to the other one. Are both of them down if not then how the whole of VDI goes down with Level3.

I hope I'm the first to post this coz vdi is back up again :D

Yup is back up.... Think that was an hour... :-(

Oh dear

I just found this on vdi.net

From http://www.vdi.net/network_information.html

"There was a network outage between approx 6:15am and 7:15 on Feb 8, 2002 due to a power failure at Level 3's Weehawken, NJ location"

I am looking more and more forward to the day when the OC12 is up and running.

Originally posted by voxtreme-matt
I am looking more and more forward to the day when the OC12 is up and running.

A single OC12? That seems a little foolish - won't they run into the same problems with redundancy with one local loop?

Yes they will. The smarter thing to do is to run maybe an oc3 to NYC and an oc3 to newark for diverse fiber paths. Or 2 oc3s in each direction. No matter how much verizon says they are going to protect the loop it will prolly go down.

Originally posted by jayglate
Yes they will. The smarter thing to do is to run maybe an oc3 to NYC and an oc3 to newark for diverse fiber paths. Or 2 oc3s in each direction. No matter how much verizon says they are going to protect the loop it will prolly go down.

I presume they will be keeping the existing OC3 with Level3?

Sorry, my other answer was poorly written.

'I am looking more forward by the day to when the OC12 loop is added to the network', would be a more suitable post.