Im having a hard time deciding between the two. The one thing I like about AutoPilot is it says it can import accounts from WHM which would be handy. What are the big differences between the two?

Cool. This is a decision I am trying to make as well. I sure hope you get lots of informative replies. :pray:

One thing that I did notice is that MB allows the customer to login and update cc info, while WHMAP does not. That is very important to me.

Vito

Vito, I actually do believe that WHMAP allows their users to login and do that, if I remember correctly...

Originally posted by InfexionKen
Vito, I actually do believe that WHMAP allows their users to login and do that, if I remember correctly... Hmm. I have WHMAP installed and I could have sworn I double checked that. I will have to look again.

Vito

In all honesty, WHMAP does not come close to MB in overall capability.

For any company processing batches of 500+, i do not believe they will be able to place WHMAP in charge of doing this.

We ran the two in direct comparison with two of our companies, and ModernBill outperformed WHMAP in every department.

MB handled 720 concurrent batches better than WHMAP handled 510 - same server hardware and software, and WHMAP almost ground a dual xeon 3.06Ghz server to a halt. It seems to have two many heavy coding 'trails'.

In overall offering, MB also outperforms WHMAP. More integration, more options, better performance, better support.

We truly could not find one department in which WHMAP came up equal to, let alone better than MB.

Simon

Originally posted by IHSL
In all honesty, WHMAP does not come close to MB in overall capability.

For any company processing batches of 500+, i do not believe they will be able to place WHMAP in charge of doing this.

We ran the two in direct comparison with two of our companies, and ModernBill outperformed WHMAP in every department.

MB handled 720 concurrent batches better than WHMAP handled 510 - same server hardware and software, and WHMAP almost ground a dual xeon 3.06Ghz server to a halt. It seems to have two many heavy coding 'trails'.

In overall offering, MB also outperforms WHMAP. More integration, more options, better performance, better support.

We truly could not find one department in which WHMAP came up equal to, let alone better than MB.

Simon


Thats exactly what I was looking for. Thank you very much.

support has gone downhill, in my opinion, for MB.

Now that they've opened up their forums to the public and only deal support via trouble tickets & expensive phone calls - ticket resolution can take awhile (almost a week for one of mine)

The ticket system they use doesn't email you when they reply - so you have to watch it keep things quick. I got one response per day from them during that week it took to resolve one of my problems.

Additionally - things slow wayyy down when you open a ticket. When opening a TT there, you're allowed to provide your MB version and other information regarding your problem. Though it seems like this information doesn't actually go anywhere. The first reply to my tickets are always the same "what version of MB are you using?"

"well the same one I was using 5 hours ago when I submit the ticket stating everything about my problem..."

Not only that - they only operate support during "business hours". Which is like 9am - 5pm Eastern US. Problem with that is we're in a business that operates 24/7. We require support 24/7. Don't we?...

The forums appear to be less active with fellow users helping each other also.

Although - yes - MB is still the better choice due to it's functionality. Even if the new version sports a cumbersome email system.

But if you need support - and quick - be prepared to spend some $$.

Hmmm...Devil Inside, I almost disagree completely, but perhaps that is just my experience. I've experienced an INCREASE in ticket support in the past few months. There have been a few questions I had, send in 2-3 tickets. Got a response within 24hrs on each.

I do agree that the forums have slowed down, which is unfortunate. However, I still believer ModernBill to be a phenomenal piece of software and don't think we could cope without it.

no no - absolutely, I've received responses. But as I'm not notified of replies from the support team - productivity has gone way down. I just can't sit there and click refresh every 10 minutes to keep the conversation going. Especially since I don't know when I'll get a response. (as with any support - that's dependent on their current workload/ticket priority)

And I guess it was the nature of my problems after the upgrade to 4.2.x that could not be resolved in a single reply. Scott and I went back and forth for a week. When they ran support through the forums *and after business hours* a problem like I had expereinced was resolved within 24 hours usually. I realize that they put a LOT of time into support before the change. And I really really really really appreciated that. And I understand that they probably did this to easily compile common problems and such - while giving themselves more time to spend developing or having a life outside the office. But they shouldn't have cut back on support - but maybe some creative scheduling or hire a couple dedicated support techs. (special thanks to Kives on the forums. That guy is an absolute asset to the MB community)

But since they've now narrowed they're hours of operation for support - and limited it to ticket support & priority phone calls - I'm sure they're also seeing a higher workload for support during those business hours. *I'm guessing - but makes sense*

So resolving a difficult issue takes longer. I was down completely for that week as we couldn't accept signups until the issue was resolved. I probably SHOULD have called in, honestly - since the call may have been less than the loss of sales. Which would have been the support charge + the call.

I don't mean to come off as an MB hater. I do value it's abilities and agree that we probably couldn't cope without it either. Without a custom solution - MB is the way to go. Needs work in some areas *extras such as coupons and affiliates* Although affiliates is said to be fixed in 4.2.1 build 8 Which I'm going to update to tonight or to a more recent build if available.

I just wanted to make it clear that in recent changes at MB - support has taken a turn for the worse. Or at least it appears so to me.