I had a shared server account with HostRocket which was cancelled many months ago. I have talked to them since about a dedicated server, but they stopped answering their emails and no action was taken toward establishing that account. I now, however get the following system-generated email every night:

=================================================
Date sent: Thu, 31 Jan 2002 00:30:38 -0500
From SupportPage@Hostrocket.com
To: keedata@att.net
Subject: Bad Credit Card - Account Number: 10257

Automatic payment of your invoice was not possible because your credit card was declined. Your new
credit card information may be submitted on your control panel (http://yourname.com/menu) under
"Account Manager".

Should you have any questions regarding these charges, please email dave@hostrocket.com
=================================================

I've written to dave@hostrocket.com several times, asking what they are attempting to invoice me for and and requesting that they remove my account information, but have received no reply. This is especially troubling, because they had a hack of their billing system recently and a lot of customer credit card numbers were compromised. Has anyone else received this?

Thanks!

You might want to send in one of their trouble tickets. I too received that email after I cancelled with them way back when. Never did figure out who dave was.

I would highly recommend you check with your credit card company to see if you are still being charged and then go from there as well. I had to go through considerable effort to get them to stop billing me, as is well documented on this site.

I see they still do not have a phone number listed on their web site . . . that is never a good thing for those looking for support from their host.

You might try writing to bbrader@hostrocket.com for assistance or sending a letter via Certified Mail with Return Receipt if you are still being billed.


Take care,

Dennis

yep, agreed with what DOBrien said :)