I searching ticket system like this:
1. When message sent to system (eg support@domain.com), ticket created
2. For view ticket status, no ticket number needed, just email
3. Free

I found osTikcet, but user need their ticket number. IMHO, user just input their email, then all question (whenever) can view. Its simple i think.


Zulkhaery B
Indonesia

Cerberusweb has a free single email version. Check out www.cerberusweb.com.

Thanks IntraHost,

How about OTRS?
it powerfull?
tell me ur experience pls..


Zulkhaery
Indonesia

Hi,
I try to browse osTikcet forum, but the url has die :-(
any doc about osTicket? url pls.. :-)

Help Center Live is similar to what you're asking for, though I have not tried using their e-mailing ticket piping feature. HCL will require a bit of modding to get it to work right on your server, it's been known to be pretty buggy, especially with multiple support operators.

Originally posted by zulkhaery

1. When message sent to system (eg support@domain.com), ticket created
2. For view ticket status, no ticket number needed, just email
3. Free



Hi..

I think you can try Support Logic (http://www.support-logic.com/)

Thanks..

I second that, MyLabuan. Ive been using support logic, and no regrets...yet.