I've been reading the other complaints in relation to ndctech in recent times and have decided to post my experiences.

This hosting company broke it's ToS with us with excessive downtime throughout August. Prior to that we experienced a significant number of other problems with them as well as broken promises and late deliveries. After the problems in August we decided to terminate business with them and gave them the required 21 days noticed. This took us up until 12th October 2004. We were also informed that we would not be billed again in October (or indeed again).

We were billed on 16th and 17th October by ndctech and I complained in a support ticket. I was told that their billing dept would contact me but this never occured. I'd already taken advice from American Express and sent them printouts of all the support tickets and the billing authorisation I'd signed. American Express have informed me that they are charging back the October debits that ndctech made and will chargeback any future debits ndctech may try to make.

I'm glad we got out when we did. After all the downtime in August, combined with previous problems, we decided to cut our losses and move to more reliable hosts. Therefore we removed all our data and formatted the servers before cancelling. My impression of dealing with these guys is that they were all too happy to do the sales side of things and get us signed up with things ASAP. Unfortunately they weren't able to deliver on service or reliability.

Remember if it sounds too good to be true, it probably is!

Let this be a warning to others who consider dealing these guys.

Wow, we almost wanted to commit servers with them early this year. Glad that we did not go with him.

But Scott was real nice guy, never knew it ended up this way. :(

I'm glad people finally got to see what kind of operation this company has in NY. I posted our experiences with them a few months back and was told it must be me...

Last I heard Scott is hiding under a rock somewhere...

If anyone has any questions about this companies ethics please do a search for "NDC TECH" and see for yourself..

In fairness they were okay at first. We had a couple of servers with them which were on HE over in California somewhere (so we were told anyway) :) There were a bunch of problems and NDCTech asked us if we wanted to ship them over to NYC into their new DC, Telehouse. They did do this.

The main issues for us were the fact that it took almost 2 months to provide a promised RAM upgrade to one of three Dell's. Also their network was ropey and was constantly going down. SSH sessions wouldn't stay up very long. I've saved all my support tickets (since I can no longer access them at the old ndctech support page) and the amount of downtime and time wasted sorting out things is significant.

The final straw came when I was abroad for a few days and network problems knocked everything offline. As soon as I came back I decided enough was enough and found replacements, then begun migration.

I feel incredibly lucky that we got out when we did. If I'd let it carry on, and based on what I have read in other threads, I don't know if we would be able to access our data now. NDCTech.com appears to be no more.

X-Gaming, FWIW I had read your comments about ndctech back when you posted them and I did ask Scott about them. I don't remember his reply but I guess since we had got to the stage where we had several servers with them, it was easier to believe that you were just an "anomaly". In hindsight, we should probably have got out sooner and we're adopting that policy from now on with any web host (i.e. if things really don't go well in the first couple of weeks or months DON'T wait - leave).

We weren't a colo customer but a dedicated server customer so we're also lucky that we don't have any equipment to get back. Part of the agreement we had with ndctech was that after a year, we'd own the servers we were renting. I'm not bothered about them since we're terminated but, again, I don't know whether we'd have got them anyway. Anyway they're welcome to them. We're much happier where we've moved too. :)

I was a co-lo customer and Scott is hiding under a rock and my hardware is nowhere to be seen ... i feel bad for anyone who is still buying from them

Originally posted by UltraUnixNET
Wow, we almost wanted to commit servers with them early this year. Glad that we did not go with him.

But Scott was real nice guy, never knew it ended up this way. :(

ndctech aside, how is it that people can make statements like this judging solely on the claims of a non-seasoned member with a post count of 10? These comments are damaging to a company's reputation and are unnecessary in cases where complaint levels are reasonably low.

Originally posted by NSCNAP Jeff
ndctech aside, how is it that people can make statements like this judging solely on the claims of a non-seasoned member with a post count of 10? These comments are damaging to a company's reputation and are unnecessary in cases where complaint levels are reasonably low.

I can make my claims regardless of my posting level. I've got all the evidence, backing up my statements. Just because I don't make hundreds of posts on here doesn't mean my experiences are invalid. I come on here to look for hosting and nothing else. I don't have any need to come on here otherwise, hence my post count is low. This should not detract from the legitimacy of my comments. Do you see ndctech rebuffing any of these comments? I don't.

I dont believe Jeff was saying your claims aren't legit, its just a person\company with more posts and who has been around for a little bit longer tends to have more credibility then someone around for a month with a couple posts.

Originally posted by NSCNAP Jeff
ndctech aside, how is it that people can make statements like this judging solely on the claims of a non-seasoned member with a post count of 10? These comments are damaging to a company's reputation and are unnecessary in cases where complaint levels are reasonably low.


I have over 1300 posts and have stood behind my personal experiences with this company time and time again. Funny thing is nobody believed me when i made these complaints and in fact turned it around on me.. I wonder where all these people are now that backed him before like Rusko, lostpacket etc...? Funny how everyone scatters now but before fought tooth and nail for NDC's reputation... funny....

As far as your statement about "reasonably low complaints" I would ask you to do a search here and other places. The complaints are not only not 'low' they are criminal in nature. A regular complaint would be "support sucks" The complaints being made here are of the nature of "my servers are gone" or "he stole my equipment" I would say that is a big problem and goes a long way in telling the community what a bad person this guy is.. The only thing i can say is if you are thinking of doing business with this character please think again.

Originally posted by XtremeBandwidth
I dont believe Jeff was saying your claims aren't legit, its just a person\company with more posts and who has been around for a little bit longer tends to have more credibility then someone around for a month with a couple posts.

I accept your point. FWIW I did register for membership in February 2002. :)

Hey Richard, i thik they are no longer backing him because they realize he was actually a scam and dissapeared from the cages of telehouse. :-D

I am paying scott a little visit next week with my friends to try to get my money back

Originally posted by The Broadband Man
Hey Richard, i thik they are no longer backing him because they realize he was actually a scam and dissapeared from the cages of telehouse. :-D

I am paying scott a little visit next week with my friends to try to get my money back


Pass along my regards when you visit ;)

Well - Scott came out from under his rock and IM'ed me today. He owns compel solutions and no longer has anything to do with NDC .. however he claims according to the NDA, he cannot tell me who has physical possession of my hardware.

So I guess the NDA has a confidentiality cause that by virtue of definition has the same effects as conspiracy to robbery....weird

I assume that means ndc will not be charging customers anymore as well? we were hosted with him since HE and they were great till they moved everything over. My leased was just turned off yesterday so I came on to see what happened and saw this. Wow at least I did not pay for the annual payment that I was deciding to do.

BTW how do we reach scott?

Originally posted by garaget
I assume that means ndc will not be charging customers anymore as well? we were hosted with him since HE and they were great till they moved everything over. My leased was just turned off yesterday so I came on to see what happened and saw this. Wow at least I did not pay for the annual payment that I was deciding to do.

BTW how do we reach scott?

So you had a dedicated server, which you were leasing from them, and it was just turned off? Do you reckon you'll be able to get your data back?

Originally posted by theclassact
So you had a dedicated server, which you were leasing from them, and it was just turned off? Do you reckon you'll be able to get your data back?


By the way things are sounding so far in this thread it doesn't seem like he has much of a chance of getting his data back.

Scott's a great guy. I've dealt with him back at NDC, it looks like he got out of NDC and has no control over that, I'm sure if he did he would do all he can in his powers to get customers equipment and data returned.

Originally posted by XtremeBandwidth
Scott's a great guy. I've dealt with him back at NDC, it looks like he got out of NDC and has no control over that, I'm sure if he did he would do all he can in his powers to get customers equipment and data returned.

I dealt with him too. However he was the president of NDCtech. Everything you have suggested is pure speculation. I know that whilst I was a customer of theirs, and Scott was president, the service was riddled with downtime. They're the worst hosting company in terms of reliability that I have dealt with (and I have dealt with quite a few). Until Scott comes on here and explains things, speculations are pointless. Right now one person has had service switched off and others have no access to their hardware, whilst the alleged former president allegedly disclaims all liability and allegedly hides behind an NDA.

So please quit it with the "GREAT GUY" claims. :)

garaget - you can't get your data back. scott claims that he "bought over" the customers from NDC to compelsolutions.com and that NDC no longer even deals with web services. Along with your data, they are taking all the hardware.

Its speculation to say he allegedly hides behind an NDA. If someone buys out a company, they have the owner sign an NDA, they can do whatever they want with the company and the previous owner or president has no control and can't speak about the terms of the deal or current owners due to an NDA.

Not meaning to start an argument, just playing devils advocate.

Companies don't buy out another without ANY notification to its customers ... not playing devil's advocate - just explaining the apparently scam here

This is the old contact info. Not sure if it is the same now. Last I heard lostpacket here on these boards was doing consulting work for them. Maybe get a hold of him?


Scott Dubois
NDC Technologies
Quality Web Hosting, Dedicated Servers, and Co-Location
E-Mail: sdubois at ndctech.com - Web: www.ndctech.com - Toll Free: 1.877.2215.NDC Ext. 84

If another person bought out Scott and NDC, I'm sure he still doesnt have that email.

Originally posted by The Broadband Man
Companies don't buy out another without ANY notification to its customers ... not playing devil's advocate - just explaining the apparently scam here


You know that was exactly what I was thinking. SCAM. :)

scott has a hotmail email that he gave me 2 days ago. Im seeing him next tuesday

Originally posted by The Broadband Man
scott has a hotmail email that he gave me 2 days ago. Im seeing him next tuesday


Now hotmail.... That is the epitome of a professional company.... ;)

NDC's NYC location in telehouse is dead. their ip connectivity has been shut off and access to their remaining equipment removed. it appears some of the boxes owned directly by them (dedicated servers, i assume) have been moved out.

if you are an ndc dedicated server customer: try to get in touch with ndc, whoever owns it now.

if you are an ndc colo customer: give me a call, we're across the street from telehouse and i'll be glad to lend you a hand in possibly getting your gear back. phone number is in my signature. if you're international, call direct at (917) 566-3826 or e-mail.

note to mods: i'm not self-promoting - i hate it when inept businesspeople make their clients and their businesses suffer this way and am offering assistance, no more and no less.

paul

just to clarify, based on the questions i was asked:

we are not the ones holding the equipment, ndc was not a client of ours. i just offered to help.

paul

hey paul, I had a Dell PE1750 there ... no response anymore ... can you help?

wait how could u help if they moved all their hardware out? - and btw guys, my problem with what scott told me was this

Scott had said that NDC no longer does webhosting or anything telecom related. However, if that is so, then why would they retain the hardware? My suspicion is that Scott has all our stuff when he "acquired" NDC or just changed the name. The NDA was probably because he paid his co-owner of NDC the money. either way, it is kind of sketchy that the president of NDC now has almost the same site as compel ...

it appears some of the boxes owned directly by them (dedicated servers, i assume) have been moved out.


Noticed he said "some"

Originally posted by The Broadband Man
hey paul, I had a Dell PE1750 there ... no response anymore ... can you help?

sure, give me a call as requested and i'll see if something can be done there.

yes, *some* hardware has been moved out. i suspect that it's hardware scott actually owned (ie not the colo boxes), as i hope he wasn't dumb enough to steal people's gear. with that said, the bulk of his dell boxes is gone, so whether yours is still there is a tossup.

paul

If Scott is no longer connected with NDCTech, how come I can still access the NDC Helpdesk at bonham.ndctech.com? The NDC helpdesk now carries the Compel Solutions, LLC logo with a note posted below:

-------
Announcement: This weekend the transition from NDC Technologies to Compel Solutions has been completed. All accounts are now on even faster servers!

Thank you for your continued business.
---------

However, my ticket went unanswered for 2 days since my dedicated server was gone.

Yep, Scott seemed to be a nice guy so I'll cross my fingers if I'll be able to get my data back.

Also a network whois check on ndctech.com IPs ties ndctech.com with compelsolutions.com as well as Scott Dubois. So the claim that Scott has no longer ties with ndctech is doubtful at this point.

Considering all the bad press NDC has received the past few months it wouldn't surprise me if Scott is behind this new brand name.. It is common in the business world for companies that have bad reputations to do this.. With that being said I would treat this new company as NDC Tech..

Yeah - Scott told me on AIM that he is no longer with NDC Tech and that he does not have "any of the data or hardware" ... i told him upfront that its BS - at this point, I'm very close to calling the police and filing internet complaints

also - listen to this.

Scott had said that he can't meet me at NDC's office because he's not allowed there as part of the NDA and contract ... however the address for Compel is exactly the same as NDCs ... so Mivo, Scott basically changed NDC's name and moved it to MA and stole all the data, hardware and money

and get this, he contacted me on the sn SCOTTDUBOISNDC ... even tho he's not allowed to be affiliated with NDC? the man is obviously lying without thinking. What a crock of BS

Originally posted by The Broadband Man
Yeah - Scott told me on AIM that he is no longer with NDC Tech and that he does not have "any of the data or hardware" ... i told him upfront that its BS - at this point, I'm very close to calling the police and filing internet complaints

also - listen to this.

Scott had said that he can't meet me at NDC's office because he's not allowed there as part of the NDA and contract ... however the address for Compel is exactly the same as NDCs ... so Mivo, Scott basically changed NDC's name and moved it to MA and stole all the data, hardware and money


Scott lives in MA...

What about the people who answers support tickets via their support system? Tim Galliant and others? What's happened to them?

As far as stealing and ndctech go, the fact that they debited funds from my American Express card after they quite clearly said they wouldn't debit me again is stealing in my book. Fortunately they won't get to keep it. :)

The Helpdesk at bonham.ndctech.com now appears to be gone.

the support desk is support.compelsolutions.com

its the EXACT same support desk with a different logo

http://support.ndctech.com will take you to Compel Solutions, LLC help desk page too. :) Obviously ndctech is nothing to do with Compel Solutions at all. :rolleyes:

Yeah - Scott is SOOO nice .. but then again so oare street vendors selling batteries that are made in china

Broadband, If you're contemplating of letting the police pay Scott a visit, maybe now is the right time?

I am in New Hampshire - I have already called the police in Bedford. They are calling me back. Either way, Scott has me and my friends going his way as well as the police. I also have a few judge friends that will make justice swift and fast.

At this point, im interested in shutting both NDC and Compel down as well as getting everyone back teir hardware, and monetary compensation for lost data which in turns led to lost profits and productivity

Anyone else have stuff at NDC?

I have been with NDCTech for a while now. I decided to go with them since Scott is a fellow percussionist and was prevalent in hosting many marching percussion websites. A few weeks ago my site was down for a little bit, and when it came back up it was restored from an earlier backup. After the site was restored, I was not getting any emails. I go through everyone.net, so I contacted them about it. They brought to my attention the fact that my MX record was reset and needed to be changed back to everyone.net's server. I just got done downloading my site in case the stuff hits the fan and I need to find a new home. It seems really odd that they never told us (their customers) about this whole move, or whatever is happening. My name servers are still set to NDCTech, which only I can change anyways, so I don't know how they can invisibly transfer the accounts. Aye Carumba.

I am certain there was no move or new owners at all. I believe Scott just changed the name of the company due to alot of bad press surrounding NDC TECH. I don't buy any of this for a minute.

Neither do I - the P O Box and address for both businesses is exactly the same. - Maestro if yu need a place to host your sites, I can host you for free because I feel bad that scott screwed you over

Originally posted by The Broadband Man
the P O Box and address for both businesses is exactly the same. =

Ok... Now I will respond because Eric you have full out lied. The PO Box and address for the two businesses are COMPLETELY different. They have never been the same, and I'd love to see some proof for you to back up your claims.

That is all anyone has done in this thread... speculate. There is not a single person here at WHT who really knows what has happened.

I will not answer any direct questions from anyone, so do not bother. But Eric you are a liar. We will now see if you can provide some proof to backup your claims.

-Scott Dubois

Sure Scott, just tell me where my box is. Where people's data are.

Okay, I am just going to cut all the bull and air the dirty laundry.

I started by ordering a dedicated server from Scott dubois in January. After 2 months, I decided to buy out the server. For 1000 i bought out the server and continued to co-locate it with him. I had the paypal receipts for $400 then $600 with proper notes and shippign address. Now scott claims that the money was "for my dedicated server". However, there was a shipping address on paypal and he can neither offer the shipping receipt nor proof that it was for a dedicated server.

It is funny however that his ticket responses when i had problems were " we don't offer these services to colocation customers. you have to pay for it yada yada yada." Moreover, even with witnesses that knew about these transactions, Scott is now blatantly denying that I bought the box and trying to play it off like a nice guy.

Moreover, while I was with NDC, i worked as sales for him and had an email account. Either way, the end result is Scott Dubois is a lying pile and he is a dirty businessman if he can even be called that. So take this story as you will and x-gaming's story but stay the heck away from Compel or anything else with Scott Duboios's fingerprints on it

... moreover...he had previously told me in AIM and email that I'd not get the

O and by the way scott, cover your tracks better. Why is NDCtech and Compel solution's DNS servers all in the 63.208.198.5 - .x range? ... hrm

Very easy... to allow the transition for some people to be smooth (again I can't/won't go into details). The real question is, will it still be that way in 2 weeks ;). It will not.

I will be able to prove this. Unlike you, you can't prove anything that you post.

Thank you.

-Scott Dubois

Originally posted by Compel
Ok... Now I will respond because Eric you have full out lied. The PO Box and address for the two businesses are COMPLETELY different. They have never been the same, and I'd love to see some proof for you to back up your claims.

That is all anyone has done in this thread... speculate. There is not a single person here at WHT who really knows what has happened.

I will not answer any direct questions from anyone, so do not bother. But Eric you are a liar. We will now see if you can provide some proof to backup your claims.

-Scott Dubois
Nice for you to come out Scott. You even have a new handle now from your old ndctech. Why would you not bother to explain what really happened? I've religiously paid you my server for over a year and then it just vanished into thin air without any warnings. I was told by Compel through e-mail (I suspect it was you) that there was no chance I can recover my data because Compel has nothing to do with NDC Tech. You were the NDC Tech president wasn't it? So why not give a little bit of explanation?

Also how would you explain this when NDC Tech's DNS record is tied with Compel?

ndctech.com IN MX preference: 0
exchange: ndctech.com
14400s (04:00:00)
ndctech.com IN SOA server: ns1.compelsolutions.com
email: sdubois.compelsolutions.com
serial: 2004102406
refresh: 7200
retry: 7200
expire: 1209600
minimum ttl: 7200
7200s (02:00:00)
ndctech.com IN NS ns1.compelsolutions.com 14400s (04:00:00)
ndctech.com IN NS ns2.compelsolutions.com 14400s (04:00:00)
ndctech.com IN A 63.208.198.10 14400s (04:00:00)

I should say a little bit of explanation is in order.

Why does support.ndctech.com resolve to Compel Solutions if they are different companies and unconnected?

Scott Dubois was the president of NDC Tech and now owns Compel Solutions. Now NDC Tech is gone without warning leaving its customers holding an empty bag. Now here comes Scott Dubois telling all of us that all we do in this thread is speculate. Is he trying to be funny or what?

Broadband, any progress on how the police in Bedford is doing?

All we can do now is to make sure no one gets scammed by this guy like we did

Ok then, can we request the Mods at WHT to ban NDC Tech, Compel Solutions and Scott Dubois from posting here?

I doubt it - he hasn't broken any rules blatantly

It looks like compel solutions has nothing to do with NDC other than the person manageing the coporation. If Scott sold NDC he no longer has control of it, he could have sold all the customers and the new owner has control over the customers and the customers equipment. The police can not do anything against compel solutions or Scott because its a corporation that scott or compel solutions no longer owns. People should contact the current owners of NDC not scott nor compel. A police department in Bedford does not has jurisdiction.

But who is the current owner of NDC? Actually no one knows what really happened except the main player himself who is in our midst but refuses to talk.

scott dubois is just .... pond scum isn't bad enuff - well. Loopholes in business - -im taking this as a lesson

Originally posted by Compel
Ok... Now I will respond because Eric you have full out lied. The PO Box and address for the two businesses are COMPLETELY different. They have never been the same, and I'd love to see some proof for you to back up your claims.

That is all anyone has done in this thread... speculate. There is not a single person here at WHT who really knows what has happened.

I will not answer any direct questions from anyone, so do not bother. But Eric you are a liar. We will now see if you can provide some proof to backup your claims.

-Scott Dubois

Of course you won't answer any direct questions Scott... Thats just your style and why your business has gone to the dogs..

If you plan on doing business again on the internet I would start answering some of these questions since these good people will either be your clients or have enough reach to put you in a bad light once again.

Ignoring customers is what got you in this mess Scott. Good luck staying with that tactic and good luck with your new business venture. Even your 'friends' here on WHT have turned their backs on you... maybe you can find a few more suckers out there to con.

This is a text book example of the old 'snatch and grab' First the business sets up shop, Lures people to buy or in this case rent services then one day closes up shop and goes on and opens another...

I would be very interested in finding out through the Mass. BBB the ramifications of this type of business move. I am fairly certain there are legal issues..

I think on many issues, Scott has conned people while still slipping through the cracks of some legal issues but I'm sure he still violates some. BTW Rich, whats the email to contact you most quickly

Check your email

changed