I signed up for a Directi Reseller account about two weeks ago and I am exploring thru it. I have yet to register a domain name with them, so I don't know how they are. What are you thoughts on Directi?

The number reason whey I picked them is because they don't charge a min. balance when you add PayPal funds to your account.

One of my friend use Directi services and as he say he is very happy with them. But I have no experience with them.

Okay, thanks for the input eglim.

System is flaky and you eat the PayPal fees when you load funds just like eNom. I was very close to getting serious with Directi until I saw how they operated and lurked around their forums for several months.

Where is Directi's forums located at?

I kind of feel guilty sometimes as I believe I was reseller number 124 or something like that. That's how long ago I tried them and, at the time, I was very impressed with the support personnel and their openness with which they were willing to admit their shortcomings. And, at the time, there was an air of excitement with their goals, as even on their website, their president touted that their goal was "world domination."

But, unfortunately, their reliability was a serious issue back then, and I just couldn't have a domain registration system that worked "most of the time." In addition, there was the issue of the currency exchange fee, which, with the bugs in their new software and server problems, made me look elsewhere.

My choice of eNom has been reliable, but I have consistently touted Directi as an up and coming force to be reckoned with in the future. Since I have not put them through their paces lately, perhaps the future is now... it's your call in the end - isn't it? ;)

The only problem I have with eNom is the $100 min. balance.

Originally posted by gghosting
Where is Directi's forums located at? As my previous post indicated, I have not really kept up with it, but you might look at:

http://forums.webhosting.info/

And the archives at: http://lists.directi.com/pipermail/gen.resellers/

Good Luck, and please let us know what your overall impressions are after you've played around with their new system for a while.

Thanks! :)

Originally posted by gghosting
The only problem I have with eNom is the $100 min. balance. When you think about it, that's pocket change for starting a business. I inquired about a local fast food franchise recently, El Polo Loco chicken restaurant and you have to have a net worth of $1,500,000 US and LIQUID ASSETS of $750,000!

That's a lot of chicken! :D

But the upside is you can make more money selling chicken than domains.


:)

Thanks!

I be sure to tell you how I like Directi.

Originally posted by gghosting
The only problem I have with eNom is the $100 min. balance.

That is only approx. 10 domains. You don't have to maintain a $100 minimum you just have to deposit at least $100 if you use PayPal or credit card. If you mail a check it can be for any amount.

4solutions. I keep a close eye on them and there are still continuous java issues.

Originally posted by gghosting
Where is Directi's forums located at?

http://forums.directi.com

By the way, another happy Directi reseller here for over 22 months or so. ;)

Originally posted by acts837
I keep a close eye on them and there are still continuous java issues.

Yes, there are... but I have to say they have improved their performance last weeks.

And I have to say it's becoming a great interface for managing hundreds or thousands of domain names.

Of course, there are some performance and stability issues remaining (I do report them frequently), but overall Directi's been a pleasure to work with. :)

<duplicated>

Eboy... we're going to adjust your medication. You're starting to quote yourself! :D

Just joking... I was hoping you would add your expertise here. You use them on a daily basis, and I think you're pretty fair about their pluses and minuses. (All registrars have their + and - 's).

;)

Originally posted by 4solutions
Eboy... we're going to adjust your medication. You're starting to quote yourself! :D

Please! Do so!!! :crazy: (anyway is fixed now ;) )

That's what happens when "quote" button is too close to "edit" button. :)


I was hoping you would add your expertise here. You use them on a daily basis, and I think you're pretty fair about their pluses and minuses. (All registrars have their + and - 's).

Thanks for taking into account my humble opinion. I think there are more + than - in this case, but I wish they were as reliable as Tucows or eNom (just two examples come to my mind right now).

As per Bryan Adams' words: so far, so good (at least for us), but please note we're talking about a couple of hundreds of domains here... not even close the thousands of domains many of you might have.

Greetings 4sol. :agree:

I think their prices are also fine but do they offer other features like enom or just forwarding / mail forwarding / dns management?

$ 675 reseller kit --> 7.10 per domain and it includes forwarding / mail forwarding and dns management ( 7.85 for info / biz / us / name )

But how about their other features?

I do appreciate the feedback also Eboy. Doesn't work to keep my head in the sand.

I've been reseller directi.com domains ----- the support is just excellent for me.

I've 2 reseller accounts with them.

And it's affordable to start selling domains with directi since you don't need a minimum balance.


But forwarding ($0.49 extra)/ mail forwarding ($0.49 extra)/ dns management ($0.49 extra) IS NOT FREE.

Originally posted by sharpnose
I've been reseller directi.com domains ----- the support is just excellent for me.

I've 2 reseller accounts with them.

And it's affordable to start selling domains with directi since you don't need a minimum balance.


But forwarding ($0.49 extra)/ mail forwarding ($0.49 extra)/ dns management ($0.49 extra) IS NOT FREE.

What do you mean. If I want to change DNS of a domain. I need to pay for them for this. Is this one time or very time when I need to change.

No no you are not charged for changing your nameservers.

To be precise they sell "Managed DNS Service"

( The following material has been copied from Directi.com website)

What is Managed DNS?



The Domain Name System [DNS] is a distributed database, arranged hierarchically, containing records for domain names. The DNS system's main aim is to match a domain name to an IP Address. In order to fulfill this role, the DNS Server contains Records [called as Resource Records] in a Zone File, which contains the domain name and IP address mappings for computers contained within that Zone. All Resource Records have a TTL [Time To Live], specifying the number of seconds other DNS servers and applications are allowed to cache the record.

Most Web Hosting companies, do not provide you with an interface to manage your own DNS Records and/or the ability to select multiple providers for various Services like Web Hosting, Mail Hosting, etc.

DirectI gives you complete control over the following Resource Records by using our Managed DNS Service:

Address Record [A Record] - The A Record is the most basic and the most important DNS record type. They are used to translate human friendly domain names such as "www.domain.com" into IP-addresses such as 1.2.3.4 (machine friendly numbers).

When you wish to host your domain name, you will be provided with an IP address that needs to be set as an A Record for that particular domain name.

Mail Exchanger [MX] Record - An MX Record identifies the mail server(s) responsible for a domain name. When sending an e-mail to user@xyz.com, your mail server must first look up the MX Record for xyz.com to see which mail server actually handles mail for xyz.com (this could be mail.xyz.com - or someone else's mail server like mail.isp.com). Then it looks up the A Record for the mail server to connect to its IP-address.

An MX Record has a Preference number indicating the order in which the mail server should be used (only relevant when multiple MX Records are defined for the same domain name). Mail servers will attempt to deliver mail to the server with the lowest preference number first, and if unsuccessful continue with the next lowest and so on.

Canonimical Name [Alias / CNAME] Record - CNAME Records are domain name aliases. Often computers on the Internet have multiple functions such as Web Server, FTP Server, Chat Server, etc. To mask this, CNAME Records can be used, to give a single computer multiple names (aliases).

Sometimes a single server computer hosts many different domain names (take ISPs), and so CNAME Records may be defined such as www.abc.com = www.xyz.com.

The most popular use of the CNAME Record type, is to provide access to a Web Server using both the standard www.domain.com and domain.com (without the www). This is usually done by creating an A Record for the short name (without www), and a CNAME-record for the www name pointing to the short name.

CNAME Records can also be used when a computer or service needs to be renamed, to temporarily allow access through both the old and new name.

Authoritative Name Server [NS] Record - NS Records identify DNS servers responsible (authoritative) for a Zone. A Zone should contain one NS Record for each of its own DNS servers (primary and secondaries). This mostly is used for Zone Transfer purposes (notify). These NS Records have the same name as the Zone in which they are located.

But the most important function of the NS Record is Delegation. Delegation means that part of a domain is delegated to other DNS servers.

You can also delegate sub-domains of your own domain name (such as subdomain.yourname.com) to other DNS servers. An NS Record identifies the name of a DNS server, not the IP Address. Because of this, it is important that an A Record for the referenced DNS server exists, otherwise there may not be any way to find that DNS server and communicate with it.

If an NS Record delegates a sub-domain (subdomain.yourname.com) to a DNS Server with a name in that sub-domain (ns1.subdomain.yourname.com), an A Record for that server (ns1.subdomain.yourname.com) must exist in the Parent Zone (yourname.com). This A Record is referred to as a Glue Record, because it doesn't really belong in the Parent Zone, but is necessary to locate the DNS Server for the delegated sub-domain.

Start of Authority [SOA] Record - Each Zone contains one SOA Record, which holds the following properties for the Zone

Name of Primary DNS Server
The domain name of the Primary DNS Server for the Zone. The Zone should contain a matching NS Record.

Mailbox of the Responsible Person
The email address of the person responsible for maintenance of the Zone.

Serial Number
Used by Secondary DNS Servers to check if the Zone has changed. If the Serial Number is higher than what the Secondary Server has, a Zone Transfer will be initiated. This number is automatically increased by our Servers when changes to the Zone or its Records are made.

Refresh Interval
How often Secondary DNS Servers should check if changes are made to the zone.

Retry Interval
How often Secondary DNS Server should retry checking, if changes are made - if the first refresh fails.

Expire Interval
How long the Zone will be valid after a refresh. Secondary Servers will discard the Zone if no refresh could be made within this interval.

Minimum (default) TTL
Used as the default TTL for new records created within the zone. Also used by other DNS Server to cache negative responses (such as record does not exist, etc.).

Sharpnose, please clear 1 doubt.

URL forwarding + Mail forwarding + DNS management is included in 0.35 with $ 675 reseller package. OR it is 0.35 per service?

Please advice if I am wrong since you already have 2 reseller accounts with them.

Thanks

I will say that DirectI support has always been great for me, i've opened several tickets over the last 2(ish) years for various things, it normally takes about 48 hours to get an initial response but it's never a canned copy + paste job they have always been helpful, and i don't remember ever having to send a ticket back a second time because it wasn't fully resolved first time round.

Yes they could have more features, but if you just need a registrar to register domains and point them to a set of nameservers as most people do i think they are a great choice. :)

Cool...thanks for the feedback !

Originally posted by Loon
it normally takes about 48 hours to get an initial response but it's never a canned copy + paste job they have always been helpful, and i don't remember ever having to send a ticket back a second time because it wasn't fully resolved first time round.


I have just the opposite experience. The responses are very prompt but canned and unhelpful. Two times in particular I remember having a serious communication gap with the CS rep.

Hello CSDESK,
You don't have to deposit $675.00, I think for starting it is $75.00

I'm afraid the charges for each service is $0.49 i.e. if you need all 3 additional services then it is ($0.49X3) extra per domain.

Originally posted by acts837
I do appreciate the feedback also Eboy.

Thank you acts837. :)

They have 5-6 different reseller packages and the pricing per domain / services goes down for each reseller package.

http://www.directi.com/resellers/pricing/

I would like to thank everyone for their input.

I guess I am the other side of the coin. I used to work with Dodora (yes, they had serious problems) and they were bought by Directi. I have had a number of annoying issues with them over the last 6 months.

When Directi imported my domains into their system, similar to a transfer, they missed about 20. I opened a trouble ticket asking if the domains were going to be transferred and it took nearly a week for a canned response explaining how to perform a transfer. After three or four more explanations they understood what the problem was told me I would have to pay a fee for each domain to be transferred as well as fax them an ID that proved my customers owned the domains. Some of those domains still had more than a year of registration time. Do you know how difficult it is to have a US customer fax their ID to a number in India?

I also experience constant outages trying to get into the control panel with timeouts and servlet errors. It is costly for my order system to go down because my registrar's system is having a fit.

Eventually I decided to open an eNom account and have had no problems over the last two months. I had to submit one trouble ticket and it was answered within a few hours. I started transferring domains to eNom last month and Directi has a bad habit of ignoring the transfer requests and then rejecting them on the 5th business day, which is the amount of time the losing registrar has to reject/accept a transfer.

gasmasher, Can you please tell me that have you faced this problem recently or a long time ago ?

I was also thinking of them if this is the way they co-operate then I'd better think of someone else.

We have accounts with both eNom and DirectI. We started using DirectI a couple of months ago as the pricing was a lot more aggressive than eNom's.
Positive side:
DirectI's interface and API runs rings around eNom's. It is probably ten times more powerful (if you can calculate those figures) and offers a much higher level of customisation for both resellers and clients.

Negative side:
Their API servers have been up and down a bit in the last while. The API is very "picky", so you have to make sure that all the data is exactly the way they want it.
Their customer support is "ok"
Enom's customer support is excellent.

yes i've heard that they r alright... but recently have some issues regarding support...

But then you'll face these kinda things every where...

Originally posted by elecso.com
yes i've heard that they r alright... but recently have some issues regarding support...

But then you'll face these kinda things every where...
I opened a ticket with them two days ago and still have not had a reply!!

I've been with directi for a while, and I can I'm pretty happy with their service.

I've registered close to 50 domain names through them.

Originally posted by aingaran
I've been with directi for a while, and I can I'm pretty happy with their service.

I've registered close to 50 domain names through them.
I was happier with them a few months ago, but they do have a "charming" tendency of "going down" and their support desk responses have got worse over time.
I do like their API and all that, but when serious issues arise my clients need a resolution not an excuse.

I have had an account with Directi for just over a year now and can say they have consistantly run rings round Enom.
I have several thousand domains with them and have been for the past 6 months taking all my domains out of Opensrs and Enom and using them as registrar of choice.

The reliability factor is the only concern which has been a problem although I have not noticed as many issues lately.

Support has been fantastic compared to Enom and as capable as Tucows but faster.

The API is a bit "Flakey" as someone else put it

Pricing is competitive and since we run our own DNS and "other" services then it is only the domain registration side we are interested in so cannot comment on the extras.

My preferred registrars would be :
1) Tucows ( if the pricing was more competitive)
2) Directi
3) Enom

Originally posted by eGuru
gasmasher, Can you please tell me that have you faced this problem recently or a long time ago ?

I was also thinking of them if this is the way they co-operate then I'd better think of someone else. I have only been with them for about 6 months so all my problems have been in that timeframe. The latest issue with them started a couple days ago. I know companies have ups and downs, I must have just started with them when they were really down.