Hello

Recently we changed our service provider and we needed to change IP addresses of our nameservers.

I openned a ticket on registerfly support system but it seems customer is not important for them in any way.

It is about 7 days without any answer. Think if we did not have additional nameservers and domain what we could do?

I have openned another ticket for removing nameservers for another domain and free their IP addresses for use by our previous service provider but again tickt remains open.

I strongly suggest everyone to be away from registerfly if their customers and domains are important for them.

Just an advice.

I have about 30 domains with them and always had problem. Always !!!

Mac

I a newbie and finally decided to get my own domain name. Registerfly seemed simple enough and cheap enough. I had some basic questions that were not in their FAQ. I opened a trouble ticket on 01/24/2002. No response from support. I guess you get what you pay for but this has been a horrible experience with them. NEVER use Registerfly. There doesn't appear to be any support. And don't even bother with their "Live Chat" option. It doesn't work either.:angry:

Now I have to figure out how to get out of this situation. I had information overload just getting a domain name. Now I have to figure out how to transfer.:(

Transfers are simple - in theory.

Go to your new registrar of choice and initiate the transfer.

You should receive a validation request from RegisterFly. This will go to the admin email contact in your domain record, so make sure this information is correct before you begin.

Once you confirm the transfer, it will generally take another couple of days to complete.

Good luck. There are many places out there to get burned with domain registration companies.

-t

Transfers are simple - in theory.

In theory, Yes :(

I requested a domain transfer (in 000domains.com) but registerfly.com has not answered them for the las 8 (EIGHT) days !!!!

In fact it seems no one is there to answer request. And I worry that 000domains may cancel transfer.

Regards,
Mac

I could be wrong but I recall that no answer eventually means no denial and the transfer will take place (though it goes a bit quicker when the transfer is either approved or denied directly).

i just hated registerfly... i registered a domain with them... transferred within a week... even then, my transfer registrar said they had received no replies back to their request for transfer for my domains.

even after a year of completely taking registerfly out of the picture, they still spam me... according to them, i subscribed to it... and I've asked them to remove my email from their list and even tried their 'Unsubscribe' button and I STILL receive their dumb useless emails (now i consider as spam since it is unsolicited).

oh well... i would never recommend anyone use registerfly - they charge $10 to create nameservers for your domains - i mean, what other registrars actually charge for creating host names? even NetSol provides host names for domains without a fee!

oh well, im happy with stargate ;)

Transfer completed after 9 (NINE :D ) days.

By the way I receive an email in my mailbox for every expired name which tells me that the domain is going to expire. (Each week).

And I receive at least 8 spams from them but I do not remember I have subscribed to their spams. I never do subscribe for email lists that I do not really need them.

And nameserver removal request has remained unresolved yet after 9 days.

Mac

Registerfly is cheap but crap, just look at the ugly website!

I sent them three trouble tickets and in my life and they just closed ALL of them without replying!!!

Finally I managed to move my domains to directnic (it took me a week)...however, they didn't even delete those names in my account! When I sign into my old rf-account I can still see all the names that I have actually transfered a long time ago...:eek:

I've registered a few names with registerfly.com and the set-up of the names has gone rather well. However, their site is FILLED with dead links/page not found messages. Support is also EXTREMELY poor to non-existent.

My first request went unanswered for weeks. When I finally went to check up on it, almost 2 months later, I discovered they had closed the issue with no resolution or notification to me. I reopened the issue on 1/02/02 and still have not received a reply.

On 1/2/02, I opened another request using another account for work and it took them over 6 days to respond. I had tried to register a batch of names with a discount code they had given me. First I hit dead links. Then, I finally made it into the registration process, but it would not accept the discount code, telling me it was invalid (the code was valid at the time, and expired in 3 days). I contacted them again on 1/8/02 to try and resolve the issue. I must have caught someone online or in the office (probably basement) as I received a response the same day stating that the offer had expired. I replied back on 1/9/02 stating that it was not my fault they couldn't respond back in a timely manner and that I should still receive the discount price. If they would have responded back to me within 24 hrs, I would still have had over 24 hrs to register the names at the discounted price. They closed the issue on 1/25/02 without further comment or email to me. I had also emailed their parent company (Unified Names, which has it's own share of dead links) on 1/8/02 and have still not received a response from anyone there. I guess maybe that's why they responded to me on 1/8/02.

I posted my third question on 2/6/02 asking for some basic DNS assistance. The question is still unanswered as I write this. I also submitted a Live Support request about the same issue on 2/6/02. I did not receive any assistance or notification via the Live Support option and just today received a non-delivery notice via email, meaning that they haven't even checked in to their Live Support feature for over 48 hrs. Like another user stated, their Live Support feature is a JOKE. I now see a notice dated 2/7/02 that they will only have limited chat support from 2/1-2/15 - Such timely notification, once again.

All of this is magnified by a statement on their main support page: "We try to answer most responses within 4-6 hours." It's more like 4-6 days, if you're lucky!!

Needless to say, another company will be benefiting from their losses.

Well, I'd have to say my expereinces with RegisterFly are different. I have about 3 or so domains with them, opened about 4 trouble tickets and believe they have had them answered. I also went to their live support a few weeks ago because thier register a new nameserver option did not seem to be functioning, and they were nice and set it up for me, heh. I always thought RegisterFly was well respected, by the replies on this post I guess not :stickout

well here is my story...

I bought a domain from a person (it was already registered by registerfly) wanted to transfer it to my enom account...

won't let me transfer becasue domain is "locked" registerfly is some kinda reseller for enom, and enom makes this feature easy to lock or unlock, but I can't find a way to unlock my domain

sent in trouble ticket, its been over a month now with no reply, they updated the ticket but can't tell what was updated... but it is still open

:angry:

My experience with them has been awesome. I have nearly 40 domains with them. I have many friends and business associates who use them and are very pleased.

They kinda suck.

I signed-up and charged me $30 to put in my account.
But after logging in, my account credit was zero bucks :(

So i openend a ticket, waited 3 days no reply.
Openend another one. No reply.
After 7 days I told them I would charge back the $30 and they gave a reply within 12 hours :D

lol :)

About me... I have a bad story with them...

On 2002-02-24 I bought a domain from them... and I received a confirmation email... and I entered the CP of my account and I tried to check the status of the domain... I saw that the domain has no been registered!! The Error: Unknown Error ... Status: Failed...

I tried to contact there support ... and there was no replay... I contacted them more than 2 times... without replay...

Then I tried to re-register the domain on 2002-02-26... And after I register it again... and I received the confirmation email... I logged in the control panel and checked the status of the order ... and I saw:

Status: Failed Error: Domain Is Registered

The domain that I tried to register is: i4a.ws
And today I checked http://www.godaddy.com and I checked i4a.ws and I received the following massage:
.WS domain names must contain at least 4 characters

That means that the problem was in the name of the domain... and the system is bad... because it didn't tell me about that and the system tried to register the domain ... and the support is worst...

I also not refer any body to register in this company:mad:


DesMaster...

Earlier in this thread, I posted I never could get someone at registerfly to respond to my newbie questions. Well, just as others had said they closed the ticket without responding. Ok, I'm a glutton for punishment. Yesterday, I tried to preregister a .US name with them. I figure cheap cost maybe they don't respond to every newbie question lets give it a chance. I keyed in my domain name to preregister. I get the page to enter Credit Card info. Click to submit. I bounce back to the intial page asking if you want to preregister a .US domain. No error page. No confirmation page. No email confirmation. No mention of pending request in their domain manager. Yes, I opened another ticket. They promise 4-6 hour turn around. Yeah right! Nothing. I tried the online tech chat. Nothing but an email response error. Ok. I checked the registration info for registerfly and their parent/partner Unifiednames. I called the phone number. No live person. Just a menu directing you to each of their partner websites.

I'm checking my credit card company today to cancel any charge. This is the last time I'm dealing with them. I learned the hard way.

I'm in the process of checking out other registrars. I send them an email question before I register anything, just to see the type of support they provide. Directnic costs more but they responded very quickly to my question. I haven't seen any really negative posts either. They'll probably be my next registrar.

Some of you guys are really gluttons for punishment.

-t

Yes, I live in the dark sulferous brimstone laden newbie domain. Oh, I'm sure I could find lots of sites for the type of pleasure registerfly inflicts but I'll always remember my first.;)

I should also add about registerfly: if you follow their instructions to add funds via PayPal they accept the paypal and never put the credit into your registerfly account. WATCH OUT! They never responded to my email after they dinged me.

Yark: That's odd, I purchased a few domains via paypal with them. I added funds from paypal and instantly they show up in my account balance.

I am using registerfly for some of my domains. They are ok.

The only problem i have with them is their support response time. Take at least a few days to reply a ticket.

You can try their real time online support chat.

I too started down the Registerfly path and was balked by the lousy support. Luckily, I only moved a handful of names to them before I slammed against the wall of non-support.

Anyway, I'm wondering if anyone else has some good leads on good name registrars out there? I'm looking for something similar to Registerfly, but with actual customer support added in (i.e., they reply to support tickets within day... heck, even within a couple of days).

In particular, I'd like to find a registrar that provides:
1) .com, .net, .org registrations for less than $15.00 a year
2) .tv, .ws, .info, etc... registrations for a reasonable amount (more concerned that they offer it than what price it's offered at)
3) web-based control panel for managing the names, including setting up nameservers
4) ability to create sub-management accounts to manage one or more domains. I.e., I'd like to give clients a login where they can update account info, but not nameserver info, for example. Also, it would be great if I could create a sub-account for a client and specify which domains (more than one) that sub-account had rights to.
5) decent customer support, of course

Any thoughts anyone, or I'm out out-of-luck here. #4 seems to be a feature that few offer, though. My current name provider other than Registerfly has all the features I want except they don't support the new TLDs or country TLDs.

Lookign forward to responses...

-Danimal :cool:

[edited - t]

More punishment from registerfly. Previous post I said I opened up a trouble ticket at registerfly. The catagory has always been under domain registration issues. That same day I opened up a second question under the catagory "other" referencing the other ticket number. I thought maybe no one answers "domain issue" catagory questions.

I received an email from the "other" ticket asking what my question is and the ticket was closed. They didn't even look at the "domain registration" ticket for the details of the problem. That ticket is still open. I reopened the "other ticket" restating exactly the problem. I'm waiting to see what happens.

Byron.. Did you have to configure anything to get the real time chat to work. I had the same problem as DerralVL. Nothing but an email delivery problem.

For anyone who has gotten a support reply back from registerfly, what catagory did you put your question in?

Has anyone done any preregistered .US from registerfly? I'd like to know what kind of confirmations for .US they give.

Anyone who has trouble with getting a response from registerfly, [or any other Enom reseller] should contact Enom directly and in most cases they will be happy to help with any problem.

Hi neonsurfer,

Go to RegisterFly, login and click on the "Support System" link. You should see a "Live Help" button. Just click on that. If no one is online, you can just leave a message. Hope this helps.

I do not know if this helps, I was exchanging a few e-mails with john at Registerfly(he is very nice) and he mentioned that they are expanding their support to 7 days a week 18 hours a day and adding about a dozen new people. He acknowledged they have been very busy and are working on it to improve support levels.

FYI

Well that's good to know. I admit registerfly's quite horrible support, but their service is amazing, very intense control panel and only $10, now if they are adding good support, it would really rank registerfly high.

I wouldn't celebrate anything about Registerfly changes until I see a reply from anyone at Registerfly.

elleW, I'd love to have the email address for "John" at Registerfly, if you have one. Did you have to keep opening your trouble ticket to contact him or do you actually have an email address?

Hmmm, Bet I could register "registerflysux.com" and have them host it for free on flyservers
:angry:

I have quite a large amount of domains with them.

Their response time for support tickets is long enough for the ICE AGE to come again.

I am shopping around for other ICANN accredited registrars.

Byron,

Let us know what you find. I'm sure a lot of us would be interested in other providers that are similar to Registerfly but with decent customer service.

Thanks!

-Danimal :cool: