If you are looking for a reseller, dont stop your choice to reseller6.com.

My story will be available soon.

I'm looking forward to hearing your probably dramatic story.

Well... I fail to understand why you didn't wait until you were ready to post your full story. Is this supposed to be a sort of "early warning"? :)

First, I opened an account. I did everything ok, signup and payment by credit card. The way they charge the credit card is split in 2 amounts. Then they want us to confirm the amount. I took the amounts i found in my credit card and enter them. It never accepted it and my account was suspended. So I told them to cancel my account and refund my money. And it is been more than 4 days and no answer. I think they do not want to refund. They dont have contact number. Just a ticket system. But what can you do when they dont even answer your tickets. And the problem is that the transaction has already passed in my credit card.

I dont think they deserve our confidence if it takes more than 4 days to answer for a simple matter of saying that i will be refunded.

They have a politic of 30 days money back so they should apply it.


Also they dont secure clients information.


My problem is still not solved.

Did you signed for this hosting through eBay or directly on their site.

If eBay, you may check with eBay also and may take the matter with them.

Directly on their site.

videohome,

Thank you for your review. The anticipation was killing us!

Good luck and be sure to let us know where you end up.

Yes... thanks for actually coming back and detailing things. I hope things will get better for you.

Good luck!

Staff Responded to your help request



Dear ,

Refunds are usually issued within 7 to 14 days please allow for that to process.
Also Please understand that the reason an account is auto-suspended is that if one can not verify the split charge on one''s own bank account the transaction is flagged as possible fraud thus the account is then suspended untill the client is able to confirm with support via a support ticket.


Sincerely,

Michael Cruz

I purchased an account with them for a solid year, I have been using it for around 3 months so far. All of my support tickets have been answered in under 2 hours during the daytime, under 8 in the wee hours (im a night owl). I have yet to have any downtime or slowdowns with them. The only complaint I have is that zend was not updated the very second it went to 2.5.5! But I can let this one slide :D

Where can we read the review on this?

Originally posted by iupi
Staff Responded to your help request



Dear ,

Refunds are usually issued within 7 to 14 days please allow for that to process.
Also Please understand that the reason an account is auto-suspended is that if one can not verify the split charge on one''s own bank account the transaction is flagged as possible fraud thus the account is then suspended untill the client is able to confirm with support via a support ticket.


Sincerely,

Michael Cruz

Amazing how his refund policy is a dynamic script LMAO...

My reply was:

"Please email me directly at mike@datacities.com with all the refund details include your account info such as domain and paypal email used to make original subscription. All refunds are processed and deployed from 3-6 weeks.

videohome and iupi both have their account suspended :(

Originally posted by superprogram
videohome and iupi both have their account suspended :(

What else is new..... If you want I'll pm you the info for the ohio & florida attorney general's office from work tomorrow. I also suggest you open a case as I and several other did with http://www.IFCCFBI.gov (who make it a point to put ppl like this in jail) and keep others from getting burned by these ppl.


This is par for course with these ppl... if you ask any questions they dont like they suspend your account and suddenly become MIA. Not to mention they seem to always have time to respond to "Pre-Sales" questions but once they get your $$ they become suddenly swamped and dont have the time to be bothered... Try this... email the a question for a new server from an account you havent communicated with them before and see how quickly they jump at the bit for a few new servers & lpanel ... but once you tell them who they are... nothing... silence..... nada....

Best quotes from their forums/website:

Any post about tickets responses will be immediately deleted. This is against the forum rules. We are very stict about this.

If you have a problem with something, reply to the ticket."

Rules? ahhh yess these rules..?

"....by posting on here the way you are it is a direct conflict with the rules we have posted and gone over time and time again. ..."

Basically posting anything that might make potential customers aware of their practices gets your post deleted.... or as is the case w/DC Forums... they deleted the forums all together and posted this: ":: Sorry that page does not exist ::"

Readysetconnect also did away with their forums, even though it was the only way some people were getting problems resolved. I guess they didn't like all the complaints about their joke of a web hosting service.

Yep... standard way of shady business.... once it starts crumbling around them.. they follow the 3D rule-> Delete... Deny... Disappear.

Moral of the story here... avoid any hosting company that hasnt been in business for at least 6 months with good reviews AND A WORKING TOLL FREE NUMBER if your site(s) are mission critical or *need* uptime. This "Ticket System/ Forum" approach is that of nickel and dime operations that are trying to make a quick dollar... not to mention with the company in question... all their numbers are bound to cellular phones... no doubt of the "prepaid' variety LMAO!

Originally posted by mrkryz
Yep... standard way of shady business.... once it starts crumbling around them.. they follow the 3D rule-> Delete... Deny... Disappear.

Moral of the story here... avoid any hosting company that hasnt been in business for at least 6 months with good reviews AND A WORKING TOLL FREE NUMBER if your site(s) are mission critical or *need* uptime. This "Ticket System/ Forum" approach is that of nickel and dime operations that are trying to make a quick dollar... not to mention with the company in question... all their numbers are bound to cellular phones... no doubt of the "prepaid' variety LMAO!

I disagree with this. I usually get better and more complete answers through the ticket system. This gives support enough time to gather the information needed and reply clearly. I can re-read the replies without much confusion. On the phone, you are always prompting for immediate answers and will not always get the best out of it.

Ticket system/forum is not just a cheap alternative support solution. Infact, I find it more effective than phone support.

Are all new startups horrible? No. If you do your research correctly, without being just blinded by the price then you might be able to find yourself a good deal.

Ticky:

I did not intend for that to be read as ALL HOSTING COMPANIES WITH TICKET SYSTEMS are nickel &dime operations. My statement was qualified with the prefix of "...in business for at least 6 months with good reviews AND A WORKING TOLL FREE NUMBER.." .

99% of all web hosting companies with NO phone support/toll free number are far from "professional" hosting companies. I challenge you to find 3 Hosting companies that have been in busines less then 6 months, have no phone support and are serious operations. Why? because anyone serious in establishing a business goes through all the steps to ensure stability, reliability and consistency in execution.

Ofcourse there are resellers and people that run hosting services as a part-time or moonlighting job. Some good ... some bad ... by and far the majority are BAD. I am not knocking the little guy who actually works hard to maintain customer satisfaction... I'm knocking "companies" that LEASE a VPS account .... and try and pose as a HOSTING COMPANY that "own" their servers. Datacities for example until recently(prior to xeon1-4) had 2 servers which were colocated in EV- net datacenter. These servers were oversold to an extreme, unstable, slow, crashing daily and maintained load in the mid teens ... and the orig were not xeons...Their website advertised "Their Datacenter.." and "Their Network.." when they in fact have NO CONTROL over any aspect of NOC operations, routing, etc... I did my homework unfortunatle AFTER the fact and I should be ashamed of myself for not doing it first.

Are all resellers/colocation based hosting companies bad? No ofcourse not.. but I HATE the guys who try and pull the wool over customers eyes as to "thier network" and "their servers" and "their customer support" ... and then to add insult to injury scam money... play dead ... hide... and delete/hide any shred of evidence against them ....

Videohome and others:

I have begun to recieve all the documentation regarding the above named company(s), corporate filings, incorporation decrees, names, addresses, phone numbers. If you would like copies to pursue legal recourse as well let me know where to send it.

Ticket systems are great. Much better than phone support for us. We have administrators in different time zones to minimize response times. This is much more difficult with phone support. Plus ticket systems make sure your ticket is directed to the right person.

I'm sure it wouldn't be hard to give you a list of operators who avoid phone costs, but are still serious about their businesses.

On the other hand, we're at the onset of change here with the widspread deployment of VOIP services. Maybe more people will pickup phone support? But just because a host doesn't have phone support, that doesn't mean ANYTHING!

I wanted to say though, i also hate it when hosts claim to own their own servers. It's a very fine line though. We state very clearly to our clients that all hosted accounts are located on servers at thePlanet, or servInt, etc. and I think that statement is pretty fair.