I tried to buy hosting in company that use Moderbill only.

I tried 2 times with online consultation of sales support.

In fact Modernbill doesn't allow me to buy because "this order is fraudulent".

I tried 2 times and nothing.

I bought with my card previous hosting last 6 years (several companies), verious online services, even products of Microsoft, without any problems, but Moderbill think that my card is fraud.

It seems to me that easier to find another hosting company than loose time with company that doesn't have alternative billing solutions. I offered to pay via ikobo or e-gold, but unsuccefully!!!!

I'm very angry right now!

So, dear hosters, please use alternative billing solutions.

it is probably a plugin that is somehow flagging your card for fraud. Have you treid contacting the hosting company directly? They can probably key in directly on why it thought your order was fraudulent and help you out.

I lost 3 hours for communication with 2 sales person.

Trust me, I tried to solve this problem.

And I know that my card is not fraud.

There are can be 2 reasons only: Modernbill doesn't work properly or webmaster of hosting company can't setup properly Modernbill.

Why wouldn't the salespeople just screen you? Did you talk to them via phone? That always helps if it is an option.

No, we talk via "Livehelp".

I'm located in another country, not USA ;)

In fact I didn't interested in those service yet, because of this "very slow start" (as said my husband).
Too much headache.

http://www.fraudguardian.com

This is the service MB uses to flag cards as suspect. Not really an issue with modernbill. The hosts you tried just had a strict level set.

Credit card fraud can cripple a hosting company and in turn raise prices across the board. Dont blame the billing system, blame all the imature people that steal ;)

ritp.

It could also be the AVS with their gateway or the gateway itself.. Not modernbill or the host. Normally when a client is rejected its rejected by the gateway for an AVS error

5 minutes ago I renewed on of my domains and paid with this
card.

I understand that stealing people is the problem, but the hosting company may have not one billing solution.

Here was the last message of order:

=================================
Order Results

Your order has been received by our billing system and has been placed in a pending status while we review it. You will be receiving a welcome email shortly confirming our receipt of your order. If you fail to receive this email, please contact us. Your order will be reviewed by our Order Verification department in the next 36 hours. Thank you for your order.

This order has been detected to be fraudulant. An error report has been sent to the Administrator with your contact information. If you feel this is in error, please contact support for more information. Thank you.

============================================

I ordered hosting in first time 22 October, so I didn't even note that the second paragraph tell me that "This order has been detected to be fraudulant." ;( So I waited 4 days "welcome" letter from this hosting company ... And today I tried to figure out what is the status of my order ... What was the end of this history, you know.

You need to talk to the party in question about this, we will have no help for you, sorry.

Good luck...

I think that help in this case impossible.
I just wanted that hosters have to know that sometimes "fraud" is not really fraud.

Thank you for everyone ;)

Originally posted by ritp
I think that help in this case impossible.
I just wanted that hosters have to know that sometimes "fraud" is not really fraud.

Thank you for everyone ;)

We use Modernbill and I have not had this problem, Each company is incharge of there own settings localy plus the
Company they run the credit card through has it's policys
so don't blame the software this could be coming from
anyplace.

That message is also likely to be the FraudCall system, if you are out of country and unable to receive the phone call, the order will be flagged as fraudulent as well.

Don't blame modernbill or the host. They are doing their job to protect the general consumer and themselves.

Also note that ModernBill is just the billing processor, however the company must setup the software.

Just like most said, it has nothing to do with Modernbill. Modernbill is a billing program. Most likely the host is using some sort of "fraud screening" system that approves/denies a signup automatically based on certain criteria's or perhaps the payment gateway isn't configured correctly to take international orders.

You should contact the host in question or simply move on.

Well ... I'm a customer and I think that these 2 paragraphs are not logical, because the second patagraph wasn't selected (as sample, as red text). I read that my order was pending and waited ... and in fact my order never was recieved (sales support searched my order and never found it).

==============================
Order Results

Your order has been received by our billing system and has been placed in a pending status while we review it. You will be receiving a welcome email shortly confirming our receipt of your order. If you fail to receive this email, please contact us. Your order will be reviewed by our Order Verification department in the next 36 hours. Thank you for your order.

This order has been detected to be fraudulant. An error report has been sent to the Administrator with your contact information. If you feel this is in error, please contact support for more information. Thank you.

============================

Yes, it's my fault that I didn't read ALL text of "Order Results" . I just read about pending status and "wait for welcome letter ..." and I even didn't know that my order has been detected as fraudulant.

So I waited 36 hours and even more - 4 days, because I placed order on Friday and I lost my time.

I think it's not correct setup, if your order is fraudulant, so you don't have to see a message about pending account.

By the way, I bought today the hosting from one company and paid by my card. I noted it was 2checkout and there was no problems.

I'm sorry for my English. It's not my native language :)

Have a Good Day! Thank you everyone! :)

We use a 2tier setup that uses FraudGuardian and Varilogix now. All orders over a certain threshold are automatically called for phone and name verification. We lose some orders due to people being frustrated they were marked as potentially fraudulent, but hosters HAVE to be scrutinizing these days or they will go out of business to charge backs.

Talk to your hoster and they can override the order if it is legitiment. MB only puts it in a pending status until the hoster lets it go active.