They charged me 3 times this month!!! Holy &!*@
I asked my card company can I block them charging me again and refund 2 times from my account but they said I have to contact GX to cancel it AND keep the proof of cancellation for 30 days so if they charge me again they can block it then, but not now...

But I counldn't find GX's fax # from their site. Can anyone help me out?
Any suggestion what I can do?

Any help would be helpful. Thanks!

Josh,

I could not find the fax number for you. But here is there address:

GX Hosting, LLC
57 West Canadian Woods Rd.
Manalapan, NJ 07726 USA

Good luck as I have never heard of a legitimate person on these boards who was happy with them. flamethrow

Their fax number according to their domain WHOIS record is

732-972-0772

thats gotta suck =\

Josh, the company is run by two children. Alert your bank to this fact, which is documented on these webpages: http://cbsnewyork.com/main/smbus/story_167144820_html
http://cbsnewyork.com/main/smbus/story_167144613_html

Print those out and take or send them to your bank -- it may help to get them on your side.

My advice is don't bother with the hassle. Ring up your credit card company and tell me you've lost you're card, they'll issue you new ones with new numbers and the old ones are blocked. Trust me it's not worth trying to prove you're in the right (especially in the UK) just report them lost.

Originally posted by Deb Suran
Josh, the company is run by two children....

Does that matter? All things aside with Josh's credit card issue - do you really want to knock up and coming entrepeneurs who are the future of the world's economy?

Before I get flamed, I have no connection with them, and will never use them (they use that antiquated linux technology :D). However, if they do the job right and treat their customers right, good luck to them..... in this they obviously aren't though, but that could be a mix up with the merchant provider.....

Their quotes about the money they are making does suggest that the hosting business (in fact the whole internet is from the service provider point of view - design, connections, hosting) is just a cash cow.

inwks

It does matter, and it proves that while most 16 year old kids have the know-how to run a Linux server, they have no common sence when it comes to the business part of it .. common sence that it's gained with experience and maturity.

Neither the less, this has been discussed before:

http://www.webhostingtalk.com/showthread.php?threadid=3241

I say good luck to them......... if my kids were making $75,000 a year, I'd retire and live off them for a change :D

hehe, might also have something to do with the fact that generally people don't take a lot of interest in the law till they hit 18. When you're able to be 'tried as an adult' people tend to take things like fraud a little more seriously and play by the rules.

Of course having said that I used to use a piece of freeware that was amazing (forget it's name now). I was staggered to find out from his website he was 13, and had written the program 2 years earlier!! With the right attitude I have no doubt he'd do a perfect job of hosting and admin'ing a server and making stax'o'cash. On the other side of the coin he could turn out to be a loser that just fed creditcard numbers through a form to his email address and go on a net spending spree, overcharging on a whim.

But... of course there's nothing to stop a 20, 30, or even an 80 year old doing the same thing with no regard for the law.

Age doesn't always breed maturity, but your past experiences will affect the decisions you make *mostly*

Greg Moore

I don't wish to be rude (which always a good way to start a sentence :D), but the majority of hosting is bargin basement hosting.

Come off it, I can't imagine any business expecting serious results from doing business via the web would pay less than $150 a month for hosting - even then that is low ($250 upwards is more likely, but you have to cater for the SME's).

I would say that the $10-$150 month are the hobby/tiny business catagory. Let's face, how much support/professionalism to you expect for that money? I would say none, that pays hardware/bandwidth/licenses (if you use your full allocation).

Businesses seriously looking to business via the web, where uptime is critical, go to the bigger boys like DataReturn who basically know what they are doing (not just technically, but also in the business sense) and are willing to live up to their contracts because they get paid for it. These types of businesses are run by seasoned professionals, where as the "bargin basement" is run by the younger generation (say mid-late teens).

Don't get me wrong, this is not a bad thing. After all, in the future, if they learn from their experiences, they will become one of the big boys in business, fighting off the new comers snapping at their heels. That's how the industry evolves, fresh blood pushes the boundaries and learn how to do things better, smarter and more efficiently than their predecessor's (or at least hopefully they do, or we're all doomed!)

Originally posted by inwks
I say good luck to them......... if my kids were making $75,000 a year, I'd retire and live off them for a change :D

Ya think maybe triple-billing their clients helps their bottom line a bit?

But is that the norm, or an isolated incident. Everyone cocks up occassionally......

I wasn't going to get involved here but I must so here I go. First I think being billed three times in one month can be very frustrating. I personally don't care how young these boys are. If they can produce good work and provide good customer service, I'm all for them. I've had many problems with bigger companies (I won't name any names) that have done the same thing. And YES I was very frustrated and even cancelled.

I think you first need to find out where the problem is before jumping into conclusion. It might not even be the boys fault. Considering this is the first time we've heard of this I will say this isn't something that they do often. Many times we take one persons bad experience and turn it into the masses. Take the telnet issue that's being discussed in this forum. Just because one person doesn't agree with something doesn't mean it's bad. I've had bad experiences with many companies and others swear to them. It happens. So in short. I hope you get to the bottom of this and get your account straightend out.

If these young boys can make it, I wish them luck. I also wish you luck in getting your credit card back in gear.

Why cant you just cancel your credit card and get a new one? Its a hassle, but problem solved.

Why doesnt someone that lives in that part of the country check these people out? Have a talk with their parents. ????!?!?!??!?!

That was a joke, right Gary? Say it was. It'll go easier on you.

No. I am serious

These are 16 yr old kids from all the postings????? if so then theres some vary serious problems if they are under 18 including credit card fraud? if they are charging cc's 2-3 times then theres a very serious case to go to the local authoritys and their parents

Now tell me, why is it such as joke? unless your affliated with GX?

Pepsi, I think the joke was about cancelling the credit card, as it is a mighty hassle to go through..

I agree with you though about someone has to be accountable for minor's actions, and the obvious accounttee would be the parents. (They can take it out of their hide later :D)

The maxim "do it right or not at all" may sound trite, but it does have some meaning. I strongly encourage the efforts of young entrepreneurs, but these particular ones clearly have the wrong motive, and their business shows it. At this point, it seems as though there have been enough posts to advising prospective customers to steer clear of GXHosting.

Aaron Greenspan
Think Computer Corporation

http://www.thinkcomputer.com

Agreed, but sometimes thats the only thing someone can do to avoid a company charging and recharging...

If this is as big as a problem as i think it is, people cant just drop it and go to another host, something needs to be done.

I myself started Web Hosting Network when i was just a junior in HS, now its a very succesful company, 5 years later. The one thing i couldnt do is screw my customers.

I learned from trial and error, I made mistakes, no ones perfect, but it seems these kids just cant get it in their head. I have never hosted with them, nor know them. All i have been going off of, is what people are posting, and there is alot of posts!