DO NOT ORDER DEDICATED SERVICE FROM THIS COMAPANY unless you want bad service and no possibility of receiving a refund within the first thirty days.

I ordered service around the first of August. Service was lousy! Support tickets went unanswered and I was fed up! I canceled my service..had to fax in the form..did that 8-22-04 But I'm stuck with 130.00 that they refuse to refund. So buyer beware... They have no refund policy on dedicated servers. I guess they think they can give lousy service because they don't have to give you your money back!

I am so glad I switched to EV1 servers. They are phenominal! Does anyone else have horror stories about interland or hostcentric?:angry: :angry: :angry:

Thanks for the tip. I've heard good things about EV1.

Does anyone else have an opinion to add?

well, there was one more thread on this subject....

http://www.webhostingtalk.com/showthread.php?s=&threadid=336468&highlight=hostcentric

I can’t speak from my personal experiences but I have heard many horror stories similar to this, Interland has a knack for buying up smaller companies and totally trashing them. The customer most likely got good/great support until interland comes into the picture. So I can’t say I am surprised you had a problem.

ev1 rocks. They are the best. Their prices are also reasonable. Hostcentric is cheap and so are their prices. Its one on one.

Are there anyone who can match their price other than host4you.net?

I dealt with interland directly and had nothing but positive experiances for 8 months until i dropped the server due to money issues.

Never dealt with hostcentric though.

My experience with hostcentric were techs who didn't answer tickets for over 3 days. And not knowing their TOS tells you that you can't get a refund if you got a dedicated machine. So I guess that gives them card blanche to provide SH*TTY service.

..and they used to be good.... maxim.net was damn good back then! and now...

Yeah .. I had never experienced problems before .. till 2 months ago.My server was down every 2 days, then the things got back to normal till today.I'm trying to reach the support staff, but no one is answering me.I wrote several support tickets and no reply for 6 hours too .. I know it's not a lot of time but hey .. my server there is not responding at all, and I'm hosting clients on it, what would they say ... :(
Duh .. :angry: :angry: :angry:

The service you signed up for wasn't a SELF MANAGED PRODUCT was it? That product FAQ clearly states that they do not offer telephone or ticket support other than a reboot. If you needed support, you could have just paid the incident fee of $50.00 to get it. Once again this was stated clearly within the FAQ of the product on their web site.

If you had spend the time reading the product FAQ you had on their web site rather than posting your sour grapes on this web site you would know what you are talking about.

Originally posted by ToddK
The service you signed up for wasn't a SELF MANAGED PRODUCT was it? That product FAQ clearly states that they do not offer telephone or ticket support other than a reboot. If you needed support, you could have just paid the incident fee of $50.00 to get it. Once again this was stated clearly within the FAQ of the product on their web site.

If you had spend the time reading the product FAQ you had on their web site rather than posting your sour grapes on this web site you would know what you are talking about.

This smells fishy. First post to defend interland when they are wrong. What do you have to do to pay the fee and get support ? Put "I will pay the 50$ please look at my ticket" in the subject ?

Just call sales and tell them you will pay that's all. If the problem turns out to be hardware related, their is no fee charged and you will simply get another server issued.

Fishy, not realy I work there duh.

Originally posted by ToddK
Fishy, not realy I work there duh. [/B]

Exactly what I meant.

So, you're telling me that I should pay em $50 simply because they pulled out my server, formated it and since I was using a secondary hdd to do the backups, they deleted the backups as well ?

Yeah, why not just paying em $50 per day to keep my server running instead ??

I would never go with Hostcentric again, and I advice you do the same.

Originally posted by ToddK
The service you signed up for wasn't a SELF MANAGED PRODUCT was it? That product FAQ clearly states that they do not offer telephone or ticket support other than a reboot. If you needed support, you could have just paid the incident fee of $50.00 to get it. Once again this was stated clearly within the FAQ of the product on their web site.

If you had spend the time reading the product FAQ you had on their web site rather than posting your sour grapes on this web site you would know what you are talking about. Web hosting talk is for doing just this... TALKING about our data center experiences. I admitted my fault that I did not read the TOS clearly. But on that thought, out of good conscience, I should have been afforded a refund while in my first month with bad response times and being TOLD to fax in a cancel request and that I would be given a refund only to be told months later the didn't have it on file and I cannot receive a refund because you don't offer refunds on self managed servers during the first month.

If a client of mine is unhapy with my response times and they are fairly brand new I refund them no matter what. Word of mouth is very popular. As you can begin to see here.