Hi guys,

Does anyone of you having problem with they way 2CO detect fraud.. i have couple of orders cancelled by them even it is not fraud... have you guys encountered this before ?

Do we actually have the right to ask them not to cancel the order or can we inform them about the situation so they will not cancel the order ? Have anyone done this before ?

Please share your experience..

cheers.

my sister once signed up with for an account with my hosting business and 2co flagged it as fraudulent.

i sent a ticket to them stating the case in point and they immediately approved the transaction.

just let them know what's up via a ticket and they'll consider it.

do you know if I order my self using my card that also mark as a fraudulent :D
don't worry most orders was flagged it as fraudulent because there is lot of things.

We get fraudulent orders every now and then. We work with 2CO and the Customer - in the event the order is genuine and has been flagged fraud by 2CO.

In other cases, where the order is genuinely fraud, we are pretty much helpless.

There have been instances where customers have asked for a chargeback and there is NOTHING we can do about it.

As we do not have a viable / pragmatic / economical alternative, we've built such costs into our pricing model.

Originally posted by Alicia

Does anyone of you having problem with they way 2CO detect fraud.. i have couple of orders cancelled by them even it is not fraud... have you guys encountered this before ?


I am having a similar problem ..couple of clients orders (with 100% valid AMEX cart) cancelled by 2checkout.

Also, the same problem for me..can't pay with my amex :eek: (used many times through 2checkout without any problems) throu 2checkout.com... "Reason For Failure: Card Processor Decline".

And here is the funny ticket answer from 2checkout support:The most likely reason for a failed authorization is a mismatch between the address, full name or the CVV code you provided, and the address, full name or CVV code on record for the credit card billing. Confirm that you have entered this information correctly, and try again.

If the problem continues, please contact your credit card company for additional information.


Strange...:cartman:

A client of mine used them very briefly, but after a short window into how they run, I will never work with them again. There was one card flagged for fraud, and I knew for a fact it was legit (it was the business owner testing the account with her own card.) Answers to support tickets not only come very late, they also never actually answer your questions. If you complain about that, they only turn angrier.

I have become an anti 2CO evangelist. They offer what is possibly the worst customer support I have ever encountered from any company in any industry. They had some technical problems which caused several sales to not to go through, and they not only took a long time to respond, they did not adequately address the issue. They were even rude in the process.

The problem with alot of 3rd party processors is they rely solely on the banking institutes fraud control .. if the bank flags it thats that with no recourse for clients. Its one of the silliest things I've ever seen.

"There have been instances where customers have asked for a chargeback and there is NOTHING we can do about it."

This is the second month in a row they have charged me $29.00 for chargeback fees. What makes me mad is they do not even challenge the chargeback they just grant it and make you the vendor either pay the chargeback fee or find another provider is pretty much what they have told me via email's to them.

Same thing again this month. Customer claims they did not receive the product/service.

I sell software, so I send them the log with purchasers ip that matches the date and time of the purchase from the customer to contest the chargeback. They email me back that I need to get a signed letter from the buyer that they received the product. Seems kinda stupid to me. If the custumer has filed for a chargeback there certainly is no chance in hell they are going to send me a signed letter to fax to 2checkout. I guess there brains are on vacation......

Currently looking into clickbank and getting the hell away from these folks at 2checkout. It looks like they are going to charge me at least $29.00 a month from here on out without even trying to help there own clients that provide solid backing of there chargeback allegations.

I'm using 2CO quite a while. Their fraud detection system is one of the best.

Originally posted by sharpnose
I'm using 2CO quite a while. Their fraud detection system is one of the best.

Well...maybe, but if I can't pay with my AMEX..without any reason..this is bad fraud detection system .

Well...maybe, but if I can't pay with my AMEX..without any reason..this is bad fraud detection system .

Hi Zaza,
There are very few cases where I've found genuine orders cancelled by 2CO.

Sometimes there are typos or not writing the name in the exact way that is written on the card.

Have you tried with your card to buy some goods from other vendor (e.g. worldpay etc.)

Is there any problem?

I'm not even remotely suggesting that your problem is not genuine.

My Credit Cart is 100% correct-valid and used many times through 2checkout without any problems.

Also, the same problem (with 2checkout) is present for many other Amex users from Croatia..(not high-risk CC fraud country).

I buyed today via nod32.com or godady.com without any problems...

sometimes my order was cancelled due to IP check failed ?

What is that IP check failed means ?

Do not tell me that if i have a credit card from US and I cant make any order in Singapore..

besides, i found that one computer can not be used by more than one user (use different credit card to purchase on the same computer).. 2CO will flag or cancel all transactions from that shared computer.. i found out this one when my colleague used my computer to make a purchase on a site that I made purchase before.. no matter what card she tried, 2co still needs her doc..

i am wondering whether this is good for the vendor or not..

have you guys encountered this before ? What do u guys think about this ?

Well,

I used a UK creditcard in Spain a few hours ago.

Being high on security is not too bad, if they flag it, ring them up and say otherwise. :)