Following on the rave reviews JVDS (and VPScolo) has been getting, I signed up for a VPS with them about 70 hours ago. Granted, it is the weekend, and a well set up server is worth the wait, but 3 days is a little stretching my patience. I sent in 3 emails to JVDS sales, and was told, in order, that:

1) it will be built today for you
2) Sure I will get the details out to your shortly
3) I have flagged the ticket for Rus to have a look at when he comes on shift in the morning.

The last message was sent in more than 24 hours ago, and I have neither a reply nor account activation.

I can't say I'm not disappointed with JVDS after getting really excited about it reading all the comments here. Has JVDS gone downhill or am I really facing a freak case of bad support/response?

That said, I do need a VPS (I have one with Linode right now, which I was hoping to port over to JVDS), and JVDS offers what I need (Gentoo as a distro, and goes for a reasonable price).

Does anyone have any advice? Anything at all (such as alternative VPS providers, actions to take).

Thanks.

Try to call them or send another email 3 days it is a long time to setup a vds it doenst take more than 2 or 3 hours..

Could you PM me your order number please as I believe we've processed all current orders

Thanks

Rus

Thanks for clearing it up Rus.

Apparently the email was sent, but I can't find any sign of it despite waiting expectantly and checking my spam folders. This part is still a mystery.

Anyway, Rus has sent the account activation details and I'm (mostly) ready to go.

I can't tell you guys how glad I am that JVDS doesn't suck. I've had it with sucky webhosts.

hehe, i guess this weekend was the weekend for vps providers to lose their welcome emails, i also ordered a vps but from dinix and exactly the same thing happened. 72 hours had passed and i was sending in tickets to find out what the hell was going on and it had apparently been sent out 48 hours earlier