About a month ago, I signed up with Gazzin under their so-called "30 day free trial" and had problems from day one. So much so, that I had to change reseller hosts again, this time to Turnkey. And thanks to WHT for information about Turnkey!

There is still a pending unresolved issue upon which I am awaiting a response from Gazzin. It has been more than 3 days since I have heard from them. As soon as this is addressed, I will post details of my experience.

As for now, I would advise caution!

JFM

Sorry to hear that!
But I don't have ANY problem with Gazzin :)

Please write your experience with Turnkey @ WHT too...

Good LuCK JFM ;)

I just signed up with Gazzin for trial. Do you mind telling me what is the problem? Did you submit a ticket and they didnt get back to you in 3 days?

Joshua

Since you have already signed up, a few days shouldn't make any difference. Yes, they have not responded to a ticket posted over 3 days ago, but I would like to give them a little more time before I relate the details. Right now I'm a little angry, and I don't want this to affect the content of my post.

JFM

gazzin

DOWNGRADE SERVER :-(

New server cheetah first time ---> DUAL OPTERON

now ----> SINGLE OPTERON :-(

I have 2 account : gazzin and turnkey!!!!

at this moment turnkey 100% UP and without problems I am very happy :-) Recommend this!!!!


gazzin not good Uptime... :-( -> downgrade server :-(


Do you help me to found a good hosting reseller ????

Well , you can try my other host, HostDime. Pretty friendly support.

Joshua

jfm304204,

Thats impossible all our tickets are responded to in a timely matter. Our staff respond tickets throughout the day / night. We have TRUE 24/7 support. Please pm me your ticket number so I can take a look at the situation. Im looking at the tickets and no tickets are inactive for 3 days. Some are inactive waiting for client's respond thus they are inactive for 3 days which is understandable.

As for cheetah being downgraded this isnt entirely true. We're recompiling the kernel currently to support SMP for the dual opteron. We werent aware of this until you posted ;)

It would have been better if you could have open a ticket to make us aware of the problem. Thanks!

As for downtime there were now outages on cheetah except the day where the raid card was giving us some problems.

Originally posted by clanosiris
jfm304204,

As for cheetah being downgraded this isnt entirely true. We're recompiling the kernel currently to support SMP for the dual opteron. We werent aware of this until you posted ;)

And you guys log on and monitor your servers how often?

Yes our systems are monitored by third party monitor systems where we are able to see downtimes.

Our techs login to do necessary updates with kernel, cpanel, etc.. on a daily basis. I believe it was overlooked that SMP wasnt compiled.

Is there something wrong with the way you manage your servers? Because I have been reading a lot of downtimes from gazzin.

Joshua

The only downtimes we have had were on panda in the past this was due to spammers and abuse on the system. The issue regarding fraud has already been fixed. Panda and other servers has uptimes well over 99%. As for cheetah we only had on downtime this month regarding a RAID 1 card. This was due to the OS running in 64bit and causing it to be unstable at times. We have already made necessary patches with the vendor to fix the issue.

Well , I sure hope your patch works. I just got on the boat with you

Joshua

So far we havent had any issue with cheetah. We'll be introducing a new server possibly in one week another xeon or opteron system.

Tomorrow morning will be 4 days with no response from Gazzin on my support ticket.

JFM

jfm30204,

Try posting me the ticket number via pm I'll take a look.

arent they responding you here?

Awaiting your pm for the ticket info I cant really help without the information.

I replied, but it doesn't appear to be showing up here. Once more:

The ticket number is DLL-60748. It was a request to terminate the account and was opened 11 Oct 7:25am. Rec'd reply from Rich that it had been "escalated to the Concerned Dept." whatever that is. On 12 Oct, my CC account was authorized for $9.95. I posted a question on 13 Oct 3:06pm asking why. Posted again 13 Oct 7:59pm, 14 Oct 8:28am, and 14 Oct 9:02am. Finally rec'd polite reply from William 14 Oct 11:04pm that account was terminated and money refunded. CC, however, does not yet reflect this. So it took 3 days to terminate the account, during which time, the CC was charged.

Things happen. The matter has apparently been resolved acceptably, although a little belatedly, or at least it will be when the $ actually gets credited back. Thanks. I would not hold this against Gazzin.

I am preparing a complete history, such as it is, of my experience and will post it today.

JFM

Left out that the CC authorization was completed on 14 Oct. So the charge actually went through.

JFM

Okay, here's my experience with Gazzin, for what it's worth:

I signed up on Sept 11. I had 7 domains and sites to transfer. William said that he would transfer them and did on Sept 13. Transfer went smooth and everything except email worked as it should. The effective transfer was a BIG plus! The fact that they could do that so well indicates that someone knows what they are doing. The email problem was fixed promptly.

The server I was on was Rhino. Over the next couple of weeks the server was slow many times, and the server load indicator was red for a whole week. William finally moved a high traffic site to another server, and this pretty much fixed the problem except that, while not in the red, the server never seemed to get below 2.

My site is a Xoops based site, so being able to install--and reinstall--multiple instances of Xoops easily is important to me. Gazzin doesn't have Fantastico but something called Auto Install by cpskins.com. On 9/23 I tried to install Xoops, but got a corrupted install. I tried a second time. Same result, so I opened a ticket. On Sept 26, Gazzin replied that they had referred the matter to their vendor, but this ticket is still open, and, so far as I know, the problem has not been corrected. Don't know whether other scripts are affected or not. Perhaps others can report on this.

Since my site is to be a commercial site with multiple domains, I had to have a high degree of confidence in the server, and, right or wrong, I just didn't with Gazzin. So I made the change to Turnkey and notified Gazzin on Oct 11 to terminate the account. The same day, I received a reply that my request was escalated to the "Concerned Department". Instead of terminating the account, however, my CC was authorized on 10/12 for the $9.95 monthly fee and was charged the next day, which was yesterday. Suspicious, but probably coincidental. I posted several questions about this, but the matter remained open and unresolved until 3:25 this morning when I received a polite email from William that the account had been terminated and the money refunded and apologizing for the delay (This was actually posted to the Help Desk earlier in the evening). So that matter has been resolved, somewhat belatedly, but in an acceptable manner.

My problems with Gazzin are some of the same which we have all experienced:

1. Slow servers at times.

2. Lack of communication. If there is an ongoing problem or maintenance, you will only know about it when your site slows to a crawl or becomes unavailable. My opinion is that people will put up with a lot if there is good communication re any problem, but this is a lesson which largely goes unlearned.

3. For me, anyway, no Fantastico and no other reliable way to install scripts other than manually--ugh--is a big problem!

Tickets are generally addressed promptly and courteously, but there will probably be some slowdowns, for whatever reasons, which you will not know about until they happen.

My main worry is this: If you don't communicate with your customers about problems, then you get a LOT of support tickets, and a low priced host--any host, for that matter--just cannot spend a lot of time addressing unnecessary tickets and still make a profit. And no profit is good neither for the host nor the customers who may see their sites go away unexpectedly.

Bottom line opinion is I wouldn't rule Gazzin out for some sites. I believe that they are working hard to do a good job. They must do better, though, and, if I were to host domains for others, I would find it hard to expose customers to the kinds of frustrations which I may not mind dealing with for my own site, especially knowing that customers' problems would become my problems.

Gazzin's prices are great, and I like their upgrade path, but, for an important commercial site, or if reselling accounts is a big thing, I would personally consider other options. For a family site, or something like that, though, I would consider Gazzin.

I have tried to make this a fair appraisal of what you might expect with Gazzin, but, if I have stated anything incorrectly or unfairly, then I hope that someone with Gazzin will say so.

As always, YMMV. Good luck in your choices.

JFM

jfm30204,

Cancellation are batched all at once thus the wait was needed. Many companies does this. As for the charge this was because you didnt use your coupon "gazzincom" to receive your 30 days for free. Thus you were charged immediately upon signup. I'll go ahead and issue a refund on your account if you can PM me your first / last name so I can find you in the database.

Originally posted by clanosiris
jfm30204,

Cancellation are batched all at once thus the wait was needed. Many companies does this. As for the charge this was because you didnt use your coupon "gazzincom" to receive your 30 days for free. Thus you were charged immediately upon signup. I'll go ahead and issue a refund on your account if you can PM me your first / last name so I can find you in the database.

Yes I did use the coupon. I was very careful to do that. And I wasn't charged at the beginning of the 30 days, but at the end. I will PM you the information you requested shortly.

JFM

Panda and other servers has uptimes well over 99%.

...not exactly true. I've been monitoring the sites i have hosted with gazzin (panda server) with Alertra and average uptime is 99.3% - while it is over 99%, i don't consider that *well over* 99% -- this translates into over 5 hours of downtime per month, which is not acceptable for a high traffic site. Not a day goes by without some kind of downtime. I almost lost a client because of the problems they were having on that server. The only reason i'm still with them is because most of the sites I have chosen to host there aren't all that important, otherwise I would have had to pull my account. :(

phoggle,

There was one outage on panda this month this was due to httpd doing a memory leak. This was fixed by deleting the semaphores. I apologize for it but the uptime should be much better from here on. Keep in mind the percentage is base on a month to month basis as its only the 15th of the month it should be well over 99% by the end of the month

jfm30204,

Thanks for the input. It is input like these that helps us strive to offer better services. I'll be passing this to william to let him read the post so he can make better arrangement for the communication barrier along with the ones you address. Thanks!

it should be well over 99% by the end of the month

Sure hope you're right. We'll see....

Originally posted by foxmen
gazzin

DOWNGRADE SERVER :-(

New server cheetah first time ---> DUAL OPTERON

now ----> SINGLE OPTERON :-(

Cheetah now on Dual Xeon 2.4GHz !! ;)

Hi Zoltan, are you by any chance work in Gazzin?

Joshua

No, I'm just happy to forget the problems with old server. ;)

gazzin.com, why can't you offer fantastico? is it expensive or complex thing to offer your clients? i think majority like the ease and stability of fantastico. please re-consider.

We're already making plans on implementing Fantastico instead of the "autoinstaller" This was posted in our forums under client suggestions. Feel free to post in that area.

Then when might you be rolling out Fantastico?

Joshua

Gazzin now offers Fantastico - it was just added recently.

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Whenever they say that there are no tickets to be responded to I dont believe em.. Few months ago I left them because every time i needed help it was hours before I got an answer as they always had to have me make a ticket so their "Senior" support techs could help as the live help guys really have no clue what their doing.. Prolly reading from a manual.

I don't know if this has previously been mentioned but I wouldn't trust a company which blatantly rips the major design elements of Macromedia.com.

If they're willing to do that, then I'm sure they're willing to do much more.

none of the images were copied from macromedia.com. Even the layout is very different. Can you be more specific?